Fresh Jobs at Domeo Resources International

Reports to: Housekeeping Supervisor

Direct Reports: None

Main Function

The Room Attendant is responsible for cleaning, servicing, maintaining, and preparing guest rooms, suites, corridors, and assigned areas to the highest standards of cleanliness, hygiene, comfort, and presentation expected of a superior luxury hotel. The role ensures that every guest room is spotless, fully stocked, aesthetically arranged, and ready for occupancy while delivering exceptional service that enhances the overall guest experience.

The Room Attendant is expected to maintain confidentiality, demonstrate attention to detail, respond promptly to guest requests, report maintenance issues, and comply with all housekeeping procedures, health and safety regulations, and luxury hospitality standards.

Role Responsibilities

Guest Room Cleaning & Preparation

• Clean and service assigned guest rooms, suites, and villas in accordance with the hotel\'s Standard Operating Procedures (SOPs). 
• Make beds neatly using approved bed-making standards. 
• Change bed linen, pillowcases, duvet covers, and towels according to hotel policies. 
• Dust and polish all furniture, fixtures, fittings, mirrors, artwork, and decorative items. 
• Vacuum carpets, rugs, upholstered furniture, and curtains. 
• Sweep and mop hard floors using approved cleaning methods. 
• Clean balconies, terraces, and outdoor guest spaces where applicable. 
• Ensure guest rooms are aesthetically arranged and ready for occupancy before inspection. 

Bathroom Cleaning & Sanitation

• Thoroughly clean and sanitize toilets, bathtubs, showers, sinks, mirrors, countertops, and bathroom fixtures. 
• Replenish guest toiletries, towels, bathrobes, slippers, tissues, and other bathroom amenities. 
• Polish bathroom fittings and ensure all surfaces are free from stains, soap residue, and watermarks. 
• Ensure proper drainage and report plumbing issues immediately. 
• Maintain superior hygiene and sanitation standards at all times. 

Room Inspection & Quality Standards

• Conduct self-inspections after cleaning each room to ensure compliance with hotel standards. 
• Verify that all furniture, appliances, lighting, air-conditioning, televisions, telephones, minibars, safes, and other equipment are functioning properly. 
• Ensure guest amenities are complete, properly arranged, and attractively presented. 
• Check room fragrance, temperature, lighting, and overall ambience before releasing rooms for inspection. 
• Immediately correct any deficiencies identified before notifying the Housekeeping Supervisor. 

Guest Service & Hospitality

• Greet guests politely and professionally whenever encountered. 
• Respond promptly and courteously to guest requests for extra towels, pillows, toiletries, blankets, baby cots, ironing boards, and other amenities. 
• Respect guest privacy by following \"Do Not Disturb\" procedures. 
• Report guest complaints or unusual requests promptly to the Housekeeping Supervisor. 
• Assist guests with general enquiries where appropriate or direct them to the relevant department. 
• Demonstrate professionalism, courtesy, and discretion in all guest interactions. 

Linen, Laundry & Amenity Management

• Collect soiled linen and transport it to the designated laundry collection area. 
• Receive and properly store clean linen and housekeeping supplies. 
• Replenish room amenities, minibar items (where applicable), stationery, tea and coffee supplies, bottled water, and promotional materials. 
• Ensure linen and towels are free from stains, tears, and damage before use. 
• Report damaged or missing linen immediately. 
• Maintain proper linen usage to minimize waste and losses. 

Housekeeping Equipment & Supply Management

• Use housekeeping equipment, machinery, and cleaning chemicals correctly and safely. 
• Ensure housekeeping trolleys are clean, organized, and fully stocked before each shift. 
• Maintain accountability for all assigned cleaning equipment and supplies. 
• Report faulty equipment or shortages to the Housekeeping Supervisor. 
• Store cleaning chemicals according to safety guidelines. 
• Minimize wastage of cleaning materials and guest supplies. 

Maintenance Reporting

• Inspect guest rooms for maintenance issues during cleaning. 
• Report faulty electrical fittings, plumbing defects, damaged furniture, broken appliances, leaking taps, blocked drains, damaged flooring, defective locks, faulty air conditioners, and other maintenance concerns. 
• Follow up on reported maintenance issues where required. 
• Ensure rooms requiring maintenance are properly documented. 

Lost & Found Management

• Immediately report all lost-and-found items discovered in guestrooms or public areas. 
• Follow established hotel procedures for handling guest property. 
• Record and submit recovered items to the Housekeeping Supervisor or Security Department. 
• Never remove, use, or retain guest property. 
• Maintain complete confidentiality regarding guest belongings. 

Health, Safety & Hygiene

• Maintain high standards of personal hygiene and professional grooming. 
• Ensure compliance with hotel health, sanitation, and infection prevention standards. 
• Use Personal Protective Equipment (PPE) where required. 
• Handle cleaning chemicals safely and according to manufacturer instructions. 
• Observe proper manual handling techniques when lifting or moving furniture and equipment. 
• Report unsafe conditions, accidents, or hazards immediately. 
• Participate in emergency drills and comply with fire safety procedures. 

Environmental Sustainability

• Support the hotel\'s environmental sustainability initiatives. 
• Use water, electricity, cleaning chemicals, and consumables responsibly. 
• Minimize waste through efficient use of housekeeping supplies. 
• Participate in recycling and waste segregation programmes. 
• Encourage towel and linen reuse programmes where applicable. 

Reporting & Documentation

• Update room status promptly after cleaning each room. 
• Maintain daily cleaning records and assignment checklists. 
• Report completed rooms to the Housekeeping Supervisor for inspection. 
• Record maintenance requests, lost-and-found items, and guest requests accurately. 
• Report unusual incidents, damages, or security concerns immediately. 

Compliance & Continuous Improvement

• Comply with hotel policies, Standard Operating Procedures (SOPs), luxury hospitality standards, and statutory regulations. 
• Attend departmental meetings, training programmes, and refresher courses. 
• Continuously improve housekeeping techniques and service delivery. 
• Support departmental quality improvement initiatives. 
• Demonstrate commitment to operational excellence and guest satisfaction.

Qualifications and Requirements

Education and Certifications

• SSCE or equivalent.

Experience

• Minimum of 1 year of housekeeping experience, preferably in a hotel setting; entry-level candidates with strong attention to detail may be considered.

Skills

Technical Skills

• Room cleaning techniques
• Use of cleaning equipment and chemicals
• Bed-making and turndown service

Soft Skills

• Attention to detail
• Reliability and punctuality
• Discretion
• Guest courtesy

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Reports to: Housekeeping Supervisor

Direct Reports: None

Main Function

The Public Area Attendant maintains the cleanliness and presentation of all public and back-of-house areas of the hotel, including the lobby, corridors, restrooms, and offices, ensuring a consistently pristine environment for guests and staff.

Role Responsibilities

Public Area Cleaning & Maintenance

• Clean and maintain all public areas including the hotel lobby, reception, lounges, waiting areas, corridors, elevators, staircases, guest hallways, meeting rooms, banquet halls, restaurants, bars, spa, gym, business centre, public restrooms, and other common areas. 
• Sweep, mop, vacuum, dust, and polish floors, walls, furniture, fixtures, fittings, mirrors, glass panels, doors, and decorative items. 
• Maintain spotless entrances, driveways, drop-off points, porte-cochère, and outdoor guest areas. 
• Ensure all public areas are continuously monitored and cleaned throughout the day. 
• Perform scheduled deep cleaning of assigned areas. 
• Remove fingerprints, stains, smudges, and marks from glass, mirrors, stainless steel, and polished surfaces. 
• Ensure all areas consistently meet superior luxury hospitality standards. 

Public Restroom Maintenance

• Clean and sanitize all public restrooms regularly throughout the day. 
• Replenish toilet tissue, paper towels, hand soap, hand sanitizers, air fresheners, and other washroom consumables. 
• Ensure washrooms remain dry, odour-free, hygienic, and fully functional. 
• Clean mirrors, sinks, countertops, toilets, urinals, partitions, and floors. 
• Report plumbing defects, blocked drains, leaking taps, and faulty fittings immediately. 
• Conduct routine inspections to ensure public washrooms remain guest-ready at all times. 

Floor Care & Surface Maintenance

• Sweep, vacuum, mop, scrub, polish, and buff floors using approved equipment and procedures. 
• Shampoo carpets, rugs, and upholstered furniture as scheduled. 
• Polish marble, granite, wooden, terrazzo, and tiled floors to maintain their appearance. 
• Operate floor-cleaning equipment safely and efficiently. 
• Remove stains from carpets, upholstery, and flooring promptly. 
• Ensure floors remain clean, dry, and free from slip hazards. 

Waste Management & Environmental Cleanliness

• Empty waste bins and replace waste liners in all assigned areas. 
• Segregate waste in accordance with the hotel\'s environmental and recycling policies. 
• Remove refuse promptly from guest and staff areas. 
• Maintain clean refuse collection and disposal points. 
• Report overflowing waste bins or sanitation concerns immediately. 
• Support the hotel\'s waste reduction and recycling initiatives. 

Guest Service & Hospitality

• Greet guests courteously and offer assistance whenever appropriate. 
• Respond promptly to guest requests relating to housekeeping services. 
• Provide directions to guests within the hotel where required. 
• Report guest complaints or service concerns immediately to the Housekeeping Supervisor. 
• Maintain professionalism, courtesy, and confidentiality at all times. 
• Ensure guest comfort is never disrupted during cleaning activities. 

Event & Function Support

• Assist in preparing banquet halls, conference rooms, meeting rooms, and event spaces before, during, and after functions. 
• Ensure event venues remain clean throughout meetings, conferences, weddings, and special events. 
• Support post-event cleaning and restoration of venues. 
• Coordinate with the Banquet and Events teams to maintain cleanliness during functions. 
• Ensure all public event spaces are restored promptly after use. 

Housekeeping Equipment & Supplies Management

• Operate housekeeping machinery and cleaning equipment safely and efficiently. 
• Maintain housekeeping trolleys and cleaning equipment in good condition. 
• Ensure adequate stock of cleaning chemicals, consumables, and supplies. 
• Report damaged equipment and supply shortages immediately. 
• Store cleaning chemicals safely in designated storage areas. 
• Prevent wastage of cleaning materials and operational supplies. 

Maintenance Reporting

• Conduct routine inspections of assigned areas for maintenance defects. 
• Report faulty lighting, damaged furniture, broken fittings, leaking pipes, blocked drains, defective air conditioners, damaged ceilings, broken tiles, faulty elevators, and other maintenance concerns. 
• Follow up on reported maintenance issues where necessary. 
• Ensure hazards affecting guest safety are reported immediately. 

Health, Safety & Hygiene

• Maintain excellent personal hygiene and professional grooming. 
• Ensure compliance with hotel sanitation, infection prevention, and housekeeping standards. 
• Use Personal Protective Equipment (PPE) where required. 
• Handle cleaning chemicals safely in accordance with safety guidelines. 
• Ensure floors remain free of slip hazards by placing caution signs during cleaning. 
• Report accidents, unsafe conditions, and health hazards immediately. 
• Participate in emergency response and fire safety drills. 

Inventory & Asset Care

• Safeguard all housekeeping equipment, tools, and supplies assigned for daily operations. 
• Maintain accountability for cleaning machines, mops, buckets, vacuum cleaners, polishers, and other equipment. 
• Conduct routine checks of assigned equipment.
• Report loss, theft, or damage of housekeeping assets immediately. 
• Ensure proper storage of housekeeping equipment after use. 

Reporting & Documentation

• Complete daily cleaning schedules and assignment checklists. 
• Report completed cleaning assignments to the Housekeeping Supervisor. 
• Record maintenance defects and guest requests accurately. 
• Report unusual incidents, security concerns, damages, or lost-and-found items. 
• Maintain accurate records of cleaning activities where required. 

Compliance & Continuous Improvement

• Comply with all hotel policies, Standard Operating Procedures (SOPs), health and safety regulations, and luxury hospitality standards. 
• Participate in departmental meetings, training programmes, and refresher courses. 
• Support quality assurance initiatives and housekeeping inspections. 
• Recommend improvements to cleaning procedures and operational efficiency. 

Qualifications and Requirements

Education and Certifications

• SSCE or equivalent.

Experience

• Minimum of 1 year of cleaning/housekeeping experience, preferably in a hotel or hospitality setting.

Skills

Technical Skills

• Public area cleaning techniques
• Use of cleaning equipment and chemicals

Soft Skills

• Reliability
• Attention to detail
• Physical stamina
• Professional appearance

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Reports to: Executive Housekeeper

Direct Reports: Laundry Attendants

Main Function

The Laundry Supervisor is responsible for overseeing the daily operations of the hotel\'s laundry and linen services, ensuring that all guest garments, staff uniforms, hotel linen, towels, tablecloths, napkins, curtains, and other fabric items are processed efficiently, hygienically, and to the highest luxury hospitality standards.

The role ensures the proper operation of laundry equipment, effective supervision of laundry personnel, inventory control of linen and uniforms, quality assurance, cost control, and compliance with health, safety, and environmental regulations. The Laundry Supervisor is expected to maintain exceptional turnaround times, minimize linen losses, extend linen lifespan, and ensure that guests and operational departments receive clean, well-maintained linen and garments promptly.

Role Responsibilities

Laundry Operations Management

• Supervise and coordinate the daily operations of the hotel\'s laundry facility. 
• Ensure efficient washing, drying, ironing, pressing, folding, packaging, and distribution of all hotel linen, guest laundry, staff uniforms, and other fabric items. 
• Monitor workflow to ensure timely processing and delivery of laundry items. 
• Allocate daily work schedules and assignments to laundry personnel. 
• Ensure all laundry requests are completed within established turnaround times. 
• Coordinate with Housekeeping, Food & Beverage, Spa, Gym, and other departments to meet operational linen requirements. 
• Ensure proper handling of delicate fabrics and specialty garments. 

 Guest Laundry Services

• Ensure all guest laundry, dry cleaning, and pressing services are handled professionally and confidentially. 
• Verify that guest instructions regarding washing, ironing, stain removal, and special garment care are followed accurately. 
• Ensure guest laundry is returned clean, neatly pressed, and within the promised delivery time. 
• Resolve guest complaints relating to laundry services promptly and professionally. 
• Maintain accurate records of guest laundry transactions. 

Linen & Uniform Management

• Supervise the collection, sorting, counting, and distribution of hotel linen and staff uniforms. 
• Monitor linen circulation between laundry, housekeeping, restaurants, banquet facilities, spa, gym, and other operational departments. 
• Ensure sufficient stock levels of clean linen and uniforms are maintained at all times. 
• Monitor linen usage and recommend replacement of damaged or worn-out items. 
• Coordinate the issuance and return of employee uniforms. 
• Maintain accurate linen and uniform inventory records. 
• Ensure proper storage and organization of clean linen. 

Quality Assurance

• Inspect washed, pressed, and finished linen and garments before distribution. 
• Ensure all laundry items meet the hotel\'s quality standards. 
• Monitor stain removal processes and garment finishing quality. 
• Ensure damaged or defective linen is identified and removed from circulation. 
• Maintain high standards of cleanliness, presentation, and fabric care. 
• Conduct routine quality inspections and implement corrective actions where necessary. 

Equipment & Facility Management

• Monitor the operation of washing machines, dryers, flatwork ironers, steam presses, dry-cleaning equipment, folding machines, and other laundry equipment. 
• Ensure equipment is operated according to manufacturer guidelines. 
• Report equipment faults and maintenance requirements promptly. 
• Coordinate preventive maintenance with the Engineering Department. 
• Ensure the laundry facility remains clean, organized, and safe at all times. 
• Monitor the availability of detergents, chemicals, and laundry supplies. 

Inventory & Cost Control

• Monitor consumption of detergents, chemicals, fabric softeners, stain removers, packaging materials, and other laundry supplies. 
• Implement cost control measures to minimize wastage and unnecessary expenses. 
• Conduct regular inventory counts of linen, uniforms, laundry chemicals, and consumables. 
• Investigate linen shortages, losses, damage, and excessive replacement rates. 
• Ensure proper handling and storage of laundry chemicals. 
• Monitor utility consumption, including water, electricity, steam, and gas, and recommend efficiency improvements. 
• Prepare periodic inventory and cost reports for management. 

Health, Safety & Hygiene

• Ensure compliance with hotel hygiene standards, health regulations, and occupational safety requirements. 
• Ensure proper handling, storage, and use of laundry chemicals. 
• Enforce the use of Personal Protective Equipment (PPE) by laundry staff. 
• Promote safe lifting techniques and proper machine operation. 
• Report accidents, incidents, and unsafe conditions immediately. 
• Ensure compliance with environmental policies relating to waste disposal and chemical management. 

Team Leadership & Staff Development

• Supervise, motivate, and coordinate the activities of laundry personnel. 
• Prepare duty rosters and work schedules. 
• Conduct orientation and on-the-job training for new employees. 
• Monitor employee performance and provide coaching and feedback. 
• Ensure compliance with grooming, attendance, and disciplinary standards. 
• Foster teamwork, accountability, and continuous improvement within the laundry team. 

Coordination & Communication

• Liaise with the Executive Housekeeper, Housekeeping Supervisors, Restaurant Managers, Banquet Team, Spa, Gym, Engineering, and Procurement Departments. 
• Coordinate linen requirements for conferences, banquets, weddings, and special events. 
• Communicate operational challenges and resource requirements to management. 
• Ensure smooth coordination between laundry operations and other hotel departments. 

Reporting & Documentation

• Maintain daily laundry production records and operational logs. 
• Prepare daily, weekly, and monthly laundry performance reports. 
• Maintain records of guest laundry transactions, linen inventory, uniform issuance, equipment maintenance, and chemical consumption. 
• Prepare reports on linen losses, damages, repairs, and replacements. 
• Submit operational reports to the Executive Housekeeper. 

Compliance & Continuous Improvement

• Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), and luxury hospitality standards. 
• Participate in departmental audits and quality inspections. 
• Recommend improvements to laundry processes, equipment utilization, and workflow efficiency. 
• Support sustainability initiatives, including water conservation, energy efficiency, and environmentally friendly laundry practices. 
• Promote continuous improvement and operational excellence.

Qualifications and Requirements

Education and Certifications

• SSCE/OND in any field; certification in laundry/textile care is an advantage.

Experience

• Minimum of 3 years\' laundry operations experience, including some supervisory exposure, preferably in a hotel setting.

Skills

Technical Skills

• Laundry equipment operation
• Fabric care and stain treatment
• Inventory management

Soft Skills

• Supervisory leadership
• Attention to detail
• Time management
• Reliability

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Reports to: Laundry Supervisor

Direct Reports: None

Main Function

The Laundry Attendant is responsible for the efficient processing, cleaning, pressing, folding, sorting, and distribution of hotel linen, guest garments, staff uniforms, towels, table linen, curtains, and other fabric items in accordance with the hotel\'s luxury hospitality standards. The role ensures that all laundry operations are carried out professionally, hygienically, and within the established turnaround times while maintaining the quality, appearance, and longevity of all linen and garments.

The Laundry Attendant plays a vital role in supporting guest satisfaction by ensuring that clean, fresh, and well-presented linen and garments are consistently available for guests and operational departments. The role also contributes to effective inventory management, cost control, equipment care, and compliance with health, safety, and environmental standards.

Role Responsibilities

Laundry Processing

• Sort, classify, and process soiled linen, towels, uniforms, guest garments, and other laundry items according to fabric type, colour, and washing requirements. 
• Operate washing machines, dryers, extractors, ironing equipment, steam presses, folding machines, and other laundry equipment safely and efficiently. 
• Wash, rinse, dry, iron, press, fold, and package laundry items according to hotel standards. 
• Apply appropriate washing cycles, detergents, chemicals, and fabric care procedures for different types of materials. 
• Ensure all laundry is processed within the hotel\'s established turnaround times. 
• Handle delicate fabrics, specialty garments, and luxury linen with extra care. 
• Remove stains using approved stain-removal techniques and chemicals. 

Guest Laundry Services

• Process guest laundry, dry cleaning, and pressing requests accurately and confidentially. 
• Follow guest instructions regarding washing, ironing, and garment care. 
• Inspect guest garments before and after laundering to identify stains, damages, missing items, or special handling requirements. 
• Package and prepare guest laundry neatly for timely delivery. 
• Report damaged garments or unusual findings to the Laundry Supervisor immediately. 
• Ensure guest laundry records are accurate and complete. 

Linen & Uniform Management

• Sort and organize hotel linen, towels, bed sheets, pillowcases, duvets, blankets, tablecloths, napkins, and staff uniforms. 
• Assist in issuing clean linen and uniforms to Housekeeping, Food & Beverage, Spa, Gym, Engineering, and other operational departments. 
• Collect soiled linen and uniforms from designated collection points. 
• Ensure linen is properly folded, counted, and stored. 
• Report damaged, stained, torn, or worn-out linen to the Laundry Supervisor. 
• Support periodic linen and uniform inventory counts. 

Quality Assurance

• Inspect all laundry items after processing to ensure they are clean, stain-free, well-pressed, and meet hotel quality standards. 
• Rewash or reprocess laundry items that do not meet quality requirements. 
• Ensure garments and linen are free from wrinkles, odours, and visible defects before distribution. 
• Maintain consistency in presentation and finishing of all laundry items. 
• Ensure proper packaging and labeling of guest laundry. 

Laundry Equipment Operation & Maintenance

• Operate all laundry equipment in accordance with manufacturer instructions and hotel procedures. 
• Conduct basic daily cleaning of washing machines, dryers, presses, folding machines, and work areas. 
• Report equipment faults, breakdowns, or maintenance needs promptly to the Laundry Supervisor. 
• Handle laundry equipment carefully to prevent damage. 
• Ensure workstations remain clean, organized, and safe throughout each shift. 

Inventory & Cost Control

• Use detergents, chemicals, fabric softeners, and other laundry supplies responsibly to minimize waste. 
• Assist in monitoring the consumption of laundry chemicals and consumables. 
• Report shortages of chemicals, cleaning agents, and operational supplies. 
• Support efforts to reduce linen loss, wastage, and unnecessary replacement. 
• Handle hotel property carefully to prolong the lifespan of linen and uniforms. 
• Participate in regular stock counts of linen, uniforms, and laundry supplies as directed. 

Health, Safety & Hygiene

• Comply with all hotel health, safety, hygiene, and environmental policies. 
• Wear appropriate Personal Protective Equipment (PPE) when handling chemicals and operating machinery. 
• Handle detergents and chemicals safely in accordance with manufacturer guidelines. 
• Maintain cleanliness and sanitation of the laundry facility at all times. 
• Report accidents, unsafe conditions, and equipment hazards immediately. 
• Follow proper infection prevention and laundry sanitation procedures. 

Coordination & Communication

• Work closely with Housekeeping, Front Office, Food & Beverage, Spa, Gym, Engineering, and other departments to meet linen requirements. 
• Communicate operational challenges and guest requests promptly to the Laundry Supervisor. 
• Respond professionally to requests from internal departments. 
• Support teamwork and maintain effective communication with colleagues. 

Reporting & Documentation

• Maintain accurate records of guest laundry transactions where assigned. 
• Record daily laundry production and completed work. 
• Report damaged linen, missing items, equipment issues, and supply shortages. 
• Assist in maintaining laundry logs and operational records. 
• Complete assigned checklists and documentation accurately. 

Compliance & Continuous Improvement

• Comply with hotel policies, Standard Operating Procedures (SOPs), and luxury service standards. 
• Participate in training programmes and departmental meetings. 
• Follow quality assurance procedures for all laundry operations. 
• Suggest practical improvements to laundry processes and operational efficiency. 
• Support sustainability initiatives, including water conservation, energy efficiency, and responsible use of detergents and chemicals. 

Qualifications and Requirements

Education and Certifications

• SSCE or equivalent.

Experience

• Minimum of 1 year of laundry experience, preferably in a hotel or commercial laundry setting.

Skills

Technical Skills

• Laundry machine operation
• Fabric care and pressing techniques

Soft Skills

• Reliability and punctuality
• Attention to detail
• Physical stamina

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Reports to: General Manager

Direct Reports: Assistant Front Office Manager, Night Manager, Guest Relations Officer, Concierge, Front Desk Agents, Reservations Agents

Main Function

The Front Office Manager is responsible for the strategic leadership, planning, coordination, and day-to-day management of all Front Office operations to ensure the delivery of exceptional guest experiences in line with the standards of a superior luxury hotel. The role oversees guest arrival and departure processes, reservations, concierge services, guest relations, night operations, revenue optimization, and front office administration while ensuring operational excellence, financial performance, and compliance with hotel policies and luxury hospitality standards.

The Front Office Manager serves as the ambassador of the hotel\'s service culture, ensuring every guest interaction reflects professionalism, warmth, efficiency, and personalized hospitality. The role also works closely with other departments to maximize guest satisfaction, occupancy, operational efficiency, and profitability while maintaining high employee engagement and continuous improvement.

Role Responsibilities

Front Office Operations Management

• Plan, organize, coordinate, and supervise all Front Office operations, ensuring smooth and efficient service delivery 24 hours a day. 
• Oversee reception, guest services, concierge, bell services, telephone operations, airport transfers, valet services, and night operations. 
• Ensure all Front Office procedures comply with the hotel\'s Standard Operating Procedures (SOPs). 
• Monitor room availability, room status, and occupancy to maximize operational efficiency. 
• Ensure seamless guest arrivals, departures, room allocations, and guest account management. 
• Maintain high standards of professionalism, appearance, and guest service throughout the Front Office. 
• Ensure operational readiness at all times, including peak periods and special events. 

Guest Experience & Service Excellence

• Deliver exceptional guest service consistent with superior luxury hospitality standards. 
• Personally welcome VIPs, returning guests, long-stay guests, corporate clients, dignitaries, and special visitors. 
• Ensure personalized guest experiences through proactive engagement and attention to detail. 
• Handle and resolve guest complaints, concerns, and service recovery issues promptly and professionally. 
• Monitor guest feedback, online reviews, and guest satisfaction surveys, implementing corrective actions where necessary. 
• Ensure all guest requests are responded to promptly and efficiently. 
• Promote a guest-centric culture focused on exceeding guest expectations. 

Reservations & Revenue Optimization

• Oversee room reservations, bookings, room inventory, and allocation strategies. 
• Monitor daily occupancy, room rates, Average Daily Rate (ADR), Revenue per Available Room (RevPAR), and other key revenue indicators. 
• Collaborate with the Sales & Marketing team to optimize occupancy and room revenue. 
• Ensure effective room inventory management across all distribution channels. 
• Monitor overbooking strategies, room upgrades, and complimentary room approvals. 
• Maximize room revenue through upselling, cross-selling, and strategic room allocation. 
• Ensure accurate management of corporate, group, and online reservations. 

Financial Management & Revenue Control

• Ensure all Front Office financial transactions are processed accurately and securely. 
• Monitor cash handling, credit card transactions, billing, foreign currency transactions, and guest account settlements. 
• Review daily revenue reports and Front Office financial performance. 
• Ensure timely reconciliation of guest folios and financial transactions. 
• Supervise the night audit process and ensure all revenue is accurately posted. 
• Monitor Front Office budgets and operational expenses. 
• Identify opportunities to improve revenue while controlling operational costs. 

Team Leadership & Human Resource Management

• Recruit, train, coach, supervise, and evaluate Front Office employees. 
• Develop duty rosters and staffing schedules to ensure adequate coverage. 
• Conduct performance appraisals and provide constructive feedback. 
• Identify staff training and development needs. 
• Promote employee engagement, teamwork, accountability, and service excellence. 
• Ensure compliance with grooming standards, attendance policies, and disciplinary procedures. 
• Foster a positive working environment that encourages continuous improvement. 

Quality Assurance & Operational Excellence

• Conduct regular inspections of the Front Office, lobby, reception area, concierge desk, business centre, guest waiting areas, and public spaces. 
• Ensure all service standards meet or exceed luxury hospitality expectations. 
• Monitor adherence to SOPs and brand standards. 
• Review operational performance and implement quality improvement initiatives. 
• Coordinate mystery guest evaluations and internal quality audits. 
• Ensure continuous improvement in guest service delivery. 

Guest Relations & VIP Management

• Develop and maintain strong relationships with repeat guests, corporate clients, government officials, diplomatic guests, and VIPs. 
• Coordinate VIP arrivals, amenities, room inspections, and personalized services. 
• Ensure special requests are fulfilled accurately. 
• Manage guest recognition programmes and loyalty initiatives. 
• Handle sensitive guest situations with discretion and professionalism. 

Coordination with Other Departments

• Work closely with Housekeeping to ensure timely room cleaning and availability. 
• Coordinate with Engineering for prompt resolution of maintenance issues affecting guest rooms or public areas. 
• Liaise with Food & Beverage regarding guest dining arrangements, events, and special requests. 
• Collaborate with Security to ensure guest safety and security. 
• Coordinate with Sales & Marketing on group arrivals, corporate bookings, conferences, and events. 
• Ensure effective communication between Front Office and all operational departments. 

Technology & Systems Management

• Oversee the effective use of the Property Management System (PMS), Central Reservation System (CRS), Point of Sale (POS), Customer Relationship Management (CRM), and other hotel technology systems. 
• Ensure accurate guest profiles and reservation records. 
• Monitor system performance and report technical issues promptly. 
• Support digital initiatives that enhance guest convenience and operational efficiency. 
• Ensure data accuracy, confidentiality, and compliance with information security standards. 

Health, Safety & Security

• Ensure compliance with hotel safety, fire, and emergency procedures. 
• Coordinate emergency response activities during Front Office incidents. 
• Monitor guest security procedures and access control. 
• Ensure lost-and-found procedures are properly managed. 
• Promote a safe working environment for employees and guests. 
• Ensure compliance with occupational health and safety regulations. 

Reporting & Administration

• Prepare daily, weekly, monthly, and quarterly Front Office operational reports. 
• Monitor Front Office KPIs and departmental performance. 
• Maintain accurate guest records, incident reports, complaint logs, and operational documentation. 
• Submit occupancy forecasts, revenue reports, staffing reports, and departmental analyses to management. 
• Participate in management meetings and strategic planning sessions. 
• Prepare departmental budgets and business plans. 

Compliance & Continuous Improvement

• Ensure compliance with company policies, luxury brand standards, statutory regulations, and industry best practices. 
• Support internal and external audits. 
• Review and update Front Office SOPs regularly. 
• Implement continuous improvement initiatives to enhance efficiency and guest satisfaction. 
• Encourage innovation and service excellence within the department.

Qualifications and Requirements

Education and Certifications

• Bachelor\'s Degree or HND in Hospitality Management, Business Administration, or related field.
• Professional front office/hospitality certification is an advantage.

Experience

• Minimum of 5 years\' front office experience, with at least 2 years in a supervisory/managerial capacity in a luxury or upscale hotel.
• Strong working knowledge of hotel PMS (e.g., Opera, IPMS) and revenue management principles.

Skills

Technical Skills

• Hotel PMS proficiency
• Revenue and yield management
• Front office financial controls
• Reservations management
• Reporting and forecasting

Soft Skills

• Guest-centric leadership
• Team supervision and training
• Problem-solving under pressure
• Professional communication
• Attention to detail

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Reports to: Front Office Manager

Direct Reports: None

Main Function

The Concierge is responsible for delivering exceptional, personalized, and anticipatory guest services by assisting guests with information, travel arrangements, transportation, dining reservations, entertainment, business services, local recommendations, and other special requests. As the hotel\'s local expert and guest experience ambassador, the Concierge ensures every guest receives prompt, courteous, and professional assistance that enhances their stay and reflects the standards of a superior luxury hotel.

The Concierge acts as the central point for guest assistance beyond the front desk, coordinating with internal departments and external service providers to meet guests\' needs efficiently. The role also supervises Bell Attendants and Doormen to ensure seamless luggage handling, guest arrivals and departures, and overall lobby operations while maintaining the highest standards of hospitality, discretion, and service excellence.

Role Responsibilities

Guest Services & Concierge Operations

• Provide personalized concierge services to all guests throughout their stay. 
• Welcome guests warmly and offer assistance immediately upon arrival. 
• Respond promptly to guest enquiries regarding hotel facilities, services, local attractions, transportation, restaurants, shopping centres, cultural sites, entertainment, and business services. 
• Anticipate guest needs and proactively provide recommendations and solutions. 
• Ensure all guest requests are handled professionally, accurately, and within established service timelines. 
• Maintain a visible presence in the hotel lobby and concierge desk to assist guests whenever required. 

Travel & Transportation Coordination

• Arrange airport transfers, chauffeur services, taxi bookings, limousine services, and car rentals. 
• Coordinate transportation for VIPs, corporate guests, conference delegates, and group arrivals. 
• Provide guests with accurate travel information, directions, maps, and estimated travel times. 
• Assist guests with airline reservations, flight confirmations, and travel itinerary changes where applicable. 
• Coordinate transportation logistics during conferences, weddings, and special events. 
• Maintain relationships with approved transportation providers to ensure reliable service. 

Reservations & Guest Arrangements

• Make restaurant reservations, spa appointments, golf bookings, theatre tickets, event tickets, sightseeing tours, and recreational activity bookings on behalf of guests. 
• Coordinate special requests including flower arrangements, cakes, gifts, celebration packages, photographers, medical services, childcare, and interpreters. 
• Arrange courier services, postal services, and package deliveries. 
• Assist guests with business centre services where applicable. 
• Ensure all reservations and bookings are confirmed and communicated to guests promptly. 

VIP & Special Guest Services

• Coordinate personalized services for VIPs, dignitaries, diplomats, celebrities, executives, and repeat guests. 
• Ensure VIP arrival arrangements are completed before guest arrival. 
• Coordinate welcome amenities, luggage handling, transportation, and personalized itineraries. 
• Liaise with Guest Relations, Front Office, Housekeeping, Food & Beverage, and other departments to ensure flawless VIP experiences. 
• Maintain complete confidentiality regarding VIP guests and high-profile visitors. 

Bell Desk & Luggage Operations

• Supervise Bell Attendants and ensure efficient luggage handling services. 
• Coordinate the collection, transportation, storage, and delivery of guest luggage. 
• Ensure luggage is handled carefully and securely. 
• Maintain accurate luggage records and storage logs. 
• Assist with group arrivals and departures by coordinating luggage movement. 
• Ensure luggage storage areas remain secure and organized. 
• Investigate and report missing or damaged luggage immediately. 

Lobby & Guest Assistance

• Ensure the lobby, entrance, and concierge desk maintain impeccable presentation standards. 
• Coordinate with Doormen and Valet Attendants to ensure smooth guest arrivals and departures. 
• Assist guests with directions within the hotel. 
• Provide umbrellas, wheelchairs, luggage carts, and other guest assistance equipment when required. 
• Ensure waiting guests are attended to promptly. 

Guest Relations & Complaint Resolution

• Handle guest enquiries, requests, and concerns professionally. 
• Resolve routine guest complaints relating to concierge services. 
• Escalate complex issues to the Assistant Front Office Manager or Front Office Manager where necessary. 
• Follow up with guests to ensure complete satisfaction. 
• Record guest complaints and service recovery actions. 

Local Knowledge & Destination Expertise

• Maintain up-to-date knowledge of local attractions, tourist sites, restaurants, nightlife, shopping centres, hospitals, embassies, financial institutions, business centres, religious centres, cultural events, and transportation networks. 
• Recommend reputable service providers that meet the hotel\'s quality standards. 
• Stay informed about local events, festivals, exhibitions, and business activities. 
• Prepare destination guides and recommendations for guests. 
• Promote local tourism experiences that enhance guest satisfaction. 

Team Leadership & Staff Supervision

• Supervise Bell Attendants, Doormen, Concierge Assistants, and Airport Representatives. 
• Allocate daily responsibilities and monitor performance. 
• Conduct shift briefings and communicate operational updates. 
• Train employees on luxury service standards, guest etiquette, luggage handling, and hotel procedures. 
• Monitor staff grooming, attendance, punctuality, and professionalism. 
• Foster teamwork and excellent customer service within the concierge team. 

Coordination with Other Departments

• Work closely with Front Office to coordinate arrivals, departures, and guest requests. 
• Liaise with Housekeeping regarding room readiness for VIP arrivals. 
• Coordinate with Food & Beverage for dining reservations and special celebrations. 
• Collaborate with Security to ensure guest safety and luggage security. 
• Coordinate with Engineering regarding guest requests involving hotel facilities. 
• Support the Sales & Events team during conferences, weddings, and special functions. 

Reporting & Documentation

• Maintain accurate records of guest requests, transportation bookings, restaurant reservations, luggage storage, courier services, and special arrangements. 
• Prepare daily concierge activity reports. 
• Maintain guest preference records where applicable. 
• Report unusual incidents, guest complaints, lost property, and operational challenges. 
• Submit operational reports to the Front Office Manager. 

Health, Safety & Security

• Ensure guest safety while providing concierge services. 
• Follow hotel emergency procedures during incidents. 
• Ensure luggage storage complies with security policies. 
• Report suspicious activities immediately. 
• Assist during emergency evacuations where required. 
• Ensure compliance with health, safety, and security procedures. 

Compliance & Continuous Improvement

• Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), and superior luxury hospitality standards. 
• Participate in guest service training and professional development programmes. 
• Recommend improvements to concierge services and guest experience initiatives. 
• Promote innovation and continuous service enhancement. 
• Support quality assurance and guest satisfaction programmes.

Qualifications and Requirements

Education and Certifications

• Bachelor\'s Degree or HND in Hospitality Management or related field.

Experience

• Minimum of 2 years\' experience in a concierge, guest services, or front office role, preferably in a luxury hotel.

Skills

Technical Skills

• Local area and vendor knowledge
• Reservation systems
• Hotel PMS basics

Soft Skills

• Resourcefulness
• Interpersonal warmth
• Discretion
• Networking ability
• Problem-solving

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Reports to: General Manager

Direct Reports: Assistant Executive Housekeeper, Housekeeping Supervisor(s), Laundry Supervisor, Florist

Main Function

The Executive Housekeeper is responsible for the strategic leadership, planning, organization, and overall management of the Housekeeping Department to ensure the highest standards of cleanliness, hygiene, maintenance, comfort, aesthetics, and guest satisfaction throughout the hotel. The role oversees guest rooms, suites, public areas, back-of-house areas, laundry operations, linen and uniform management, floral arrangements, housekeeping stores, and housekeeping administration, ensuring that all facilities consistently meet the standards of a superior luxury hotel.

The Executive Housekeeper develops departmental strategies, policies, and Standard Operating Procedures (SOPs), manages budgets and resources, leads and develops the housekeeping team, and ensures operational efficiency, cost control, inventory management, quality assurance, health and safety compliance, and sustainability initiatives. The role collaborates closely with Front Office, Engineering, Food & Beverage, Security, Procurement, Human Resources, and other departments to deliver exceptional guest experiences while maximizing operational performance and profitability.

Role Responsibilities

Departmental Leadership & Housekeeping Operations

• Provide strategic leadership and direction for all housekeeping operations across the hotel.  
• Plan, organize, supervise, and evaluate the daily activities of the Housekeeping Department. 
• Ensure guest rooms, suites, corridors, public areas, offices, restaurants, banquet facilities, spa, gym, meeting rooms, staff areas, and back-of-house facilities are maintained to impeccable luxury standards. 
• Develop daily operational plans and allocate manpower effectively. 
• Conduct regular inspections of all housekeeping areas to ensure compliance with quality standards. 
• Ensure rooms are cleaned, inspected, and released for occupancy within established timelines. 
• Oversee deep cleaning programmes, spring cleaning schedules, and preventive housekeeping initiatives. 

Guest Room & Public Area Management

• Ensure all guest rooms and public areas consistently meet the hotel\'s cleanliness, presentation, and luxury standards. 
• Monitor room readiness in collaboration with the Front Office Department. 
• Conduct random inspections of occupied, vacant, VIP, and newly cleaned rooms. 
• Ensure public areas remain clean, welcoming, and aesthetically appealing throughout the day. 
• Coordinate room preparation for VIPs, dignitaries, long-stay guests, and special occasions. 
• Ensure guest amenities are properly stocked and presented. 

Laundry, Linen & Uniform Management

• Oversee all hotel laundry operations, including guest laundry, staff uniforms, hotel linen, towels, banquet linen, spa linen, and specialty fabrics. 
• Ensure timely processing and distribution of clean linen and uniforms. 
• Maintain appropriate par stock levels for all linen categories. 
• Monitor linen circulation and minimize losses through effective inventory management. 
• Approve linen replacement schedules and procurement requirements. 
• Ensure laundry operations comply with quality, hygiene, and fabric care standards. 
• Monitor dry-cleaning services and outsourced laundry vendors where applicable. 

Inventory & Asset Management

• Maintain accurate inventories of linen, uniforms, housekeeping equipment, cleaning chemicals, guest supplies, and consumables. 
• Conduct regular inventory counts and stock audits. 
• Monitor usage patterns and implement measures to reduce wastage and losses. 
• Ensure housekeeping stores are properly organized and secured. 
• Verify inventory records and stock movements. 
• Coordinate procurement requests for housekeeping supplies and equipment. 
• Safeguard all housekeeping assets and equipment. 

Budgeting & Cost Control

• Prepare and manage the annual housekeeping operating and capital budgets. 
• Monitor departmental expenditure against approved budgets. 
• Control labour costs through effective manpower planning and scheduling. 
• Monitor consumption of cleaning chemicals, guest amenities, linen, uniforms, and operational supplies. 
• Implement cost-saving initiatives without compromising service quality. 
• Review supplier pricing and recommend cost-effective purchasing solutions. 
• Analyze departmental financial performance and recommend corrective actions where necessary. 

Quality Assurance & Service Excellence

• Develop and maintain housekeeping quality standards and inspection programmes. 
• Conduct routine quality audits and room inspections. 
• Ensure all housekeeping activities comply with luxury hospitality standards. 
• Monitor guest feedback relating to cleanliness and housekeeping services. 
• Investigate service failures and implement corrective actions. 
• Promote continuous improvement in housekeeping service delivery. 
• Benchmark housekeeping performance against international best practices. 

Team Leadership & Human Resource Management

• Recruit, train, coach, mentor, and supervise housekeeping employees. 
• Prepare departmental duty rosters and manpower schedules. 
• Conduct performance appraisals and identify training needs. 
• Ensure employees comply with grooming, attendance, and behavioural standards. 
• Promote teamwork, discipline, accountability, and employee engagement. 
• Identify and develop future housekeeping leaders through succession planning. 
• Conduct regular departmental meetings and performance reviews. 

Health, Safety & Hygiene

• Ensure strict compliance with hotel hygiene, sanitation, and infection prevention standards. 
• Monitor proper handling, storage, and use of cleaning chemicals. 
• Ensure housekeeping staff use Personal Protective Equipment (PPE) appropriately. 
• Maintain safe working environments throughout housekeeping operations. 
• Coordinate pest control programmes with approved contractors. 
• Ensure compliance with fire safety, occupational health, and environmental regulations. 
• Investigate workplace accidents and implement preventive measures. 

Coordination with Other Departments

• Collaborate with Front Office to ensure room availability and occupancy targets are achieved. 
• Coordinate with Engineering regarding preventive maintenance, repairs, and refurbishment projects. 
• Liaise with Food & Beverage for banquet linen requirements and event support. 
• Work with Procurement to ensure timely availability of housekeeping supplies. 
• Coordinate with Human Resources on recruitment, training, and employee welfare matters. 
• Support Security in managing lost-and-found procedures and guest property protection. 

Environmental Sustainability

• Promote environmentally responsible housekeeping practices. 
• Implement programmes to reduce water, electricity, and chemical consumption. 
• Encourage waste reduction, recycling, and responsible disposal of cleaning materials. 
• Promote environmentally friendly cleaning products where appropriate. 
• Support the hotel\'s sustainability and corporate social responsibility initiatives. 

Reporting & Administration

• Prepare daily, weekly, monthly, and annual housekeeping operational reports. 
• Monitor departmental Key Performance Indicators (KPIs). 
• Maintain accurate housekeeping records, inspection reports, inventory reports, maintenance logs, and staffing records. 
• Prepare housekeeping budgets, forecasts, and business plans. 
• Submit departmental performance reports to Executive Management. 
• Maintain proper documentation for audits and compliance reviews. 

Compliance & Continuous Improvement

• Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), statutory regulations, and luxury hospitality standards. 
• Support internal and external audits. 
• Review and update housekeeping SOPs regularly. 
• Identify opportunities for process improvement and operational efficiency. 
• Promote innovation, quality improvement, and service excellence throughout the department.

Qualifications and Requirements

Education and Certifications

• Bachelor\'s Degree or HND in Hospitality Management or related field.
• Professional housekeeping certification is an advantage.

Experience

• Minimum of 5 years\' housekeeping experience, with at least 2 years in a managerial role in a luxury or upscale hotel.

Skills

Technical Skills

• Housekeeping SOPs and standards
• Inventory and budget management
• PMS room status coordination
• Chemical and equipment safety

Soft Skills

• Attention to detail
• Leadership and staff development
• Organization
• Discipline and consistency

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Reports to: Assistant Executive Housekeeper / Executive Housekeeper

Direct Reports: Room Attendants, Public Area Attendants

Main Function

The Housekeeping Supervisor is responsible for supervising, coordinating, and monitoring the daily activities of the Housekeeping team to ensure that all guest rooms, suites, public areas, back-of-house facilities, and assigned operational areas are maintained to the highest standards of cleanliness, hygiene, comfort, and presentation expected of a superior luxury hotel.

The Housekeeping Supervisor ensures that guestrooms are inspected before release for occupancy, housekeeping staff perform their duties efficiently, hotel standards are consistently maintained, and guest requests are attended to promptly. The role is also responsible for inventory control, quality inspections, staff supervision, training, health and safety compliance, and effective coordination with other departments to deliver exceptional guest experiences.

Role Responsibilities

Daily Housekeeping Operations

• Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, Housemen, and other housekeeping personnel. 
• Allocate daily work assignments and room schedules based on occupancy levels and operational requirements. 
• Conduct daily departmental briefings before each shift. 
• Monitor staff productivity and ensure timely completion of assigned tasks. 
• Ensure guestrooms are cleaned and prepared in accordance with luxury hotel standards. 
• Ensure public areas remain clean, presentable, and guest-ready throughout the day. 
• Verify room status updates before releasing rooms for guest occupancy. 
• Ensure all housekeeping activities comply with the hotel\'s Standard Operating Procedures (SOPs). 

Guest Room Inspection & Quality Assurance

• Inspect all cleaned guestrooms, suites, VIP rooms, and public areas before releasing them for occupancy. 
• Verify cleanliness, presentation, maintenance condition, guest amenities, linen quality, and room functionality. 
• Ensure bathrooms, furniture, fixtures, flooring, lighting, and appliances meet hotel standards. 
• Identify deficiencies and instruct staff to carry out immediate corrective actions. 
• Conduct random quality inspections throughout the day. 
• Ensure all guestrooms consistently meet superior luxury hospitality standards. 
• Monitor room turnaround times and ensure rooms are available as scheduled. 

Guest Service & Satisfaction

• Ensure housekeeping services exceed guest expectations. 
• Respond promptly to guest requests for extra amenities, cleaning services, linen replacement, baby cots, extra beds, and special arrangements. 
• Resolve housekeeping-related guest complaints professionally and promptly. 
• Follow up with guests after complaint resolution to ensure satisfaction. 
• Coordinate special room preparations for VIPs, honeymoon guests, birthdays, anniversaries, and long-stay guests. 
• Promote a guest-focused service culture within the housekeeping team. 

Staff Supervision & Leadership

• Supervise housekeeping employees during assigned shifts. 
• Monitor employee attendance, punctuality, grooming, and professional conduct. 
• Train newly recruited housekeeping staff on cleaning procedures, safety standards, and luxury service expectations. 
• Coach employees to improve productivity, efficiency, and service quality. 
• Conduct on-the-job training and refresher sessions. 
• Provide regular feedback and assist in employee performance evaluations. 
• Foster teamwork, discipline, accountability, and professionalism. 

Linen, Laundry & Uniform Control

• Monitor daily linen distribution and collection. 
• Ensure adequate supply of clean linen, towels, uniforms, and guest amenities. 
• Coordinate with the Laundry Department regarding linen availability and replacement. 
• Inspect linen quality before issuing to guestrooms. 
• Monitor linen losses, damages, stains, and shortages. 
• Ensure proper handling and storage of linen and uniforms. 
• Maintain appropriate linen par levels. 

Inventory & Housekeeping Supplies Management

• Monitor inventory of cleaning chemicals, guest supplies, toiletries, amenities, and housekeeping equipment. 
• Verify daily issuance and return of housekeeping supplies. 
• Ensure housekeeping stores remain organized and secure. 
• Conduct regular inventory counts and stock verification. 
• Report low stock levels to the Executive Housekeeper. 
• Prevent wastage, misuse, theft, and unauthorized consumption of housekeeping materials. 
• Ensure proper storage and labeling of cleaning chemicals. 

Coordination with Other Departments

• Coordinate with the Front Office regarding room availability, early arrivals, late departures, and VIP room readiness. 
• Liaise with Engineering to report maintenance defects and follow up until completion. 
• Coordinate with Laundry for timely delivery of clean linen and uniforms. 
• Work closely with Security regarding lost-and-found items and guest property. 
• Collaborate with Food & Beverage during conferences, banquets, and special events requiring housekeeping support. 
• Maintain effective communication with all operational departments. 

Health, Safety & Hygiene

• Ensure compliance with hotel hygiene, sanitation, and infection prevention standards. 
• Monitor proper handling, storage, and usage of cleaning chemicals. 
• Ensure housekeeping employees wear appropriate Personal Protective Equipment (PPE). 
• Maintain safe working practices at all times.
• Conduct routine safety inspections within housekeeping work areas. 
• Report accidents, hazards, and unsafe conditions immediately. 
• Ensure compliance with fire safety and emergency procedures. 

Lost & Found Management

• Ensure all lost-and-found items are handled according to hotel policies. 
• Maintain accurate lost-and-found records. 
• Secure guest property until claimed. 
• Coordinate with Security and Front Office regarding guest inquiries. 
• Ensure timely documentation and reporting of recovered items. 

Reporting & Documentation

• Prepare daily housekeeping reports, room inspection reports, and shift reports. 
• Maintain housekeeping attendance records and productivity reports. 
• Document maintenance issues requiring Engineering intervention. 
• Prepare inventory usage reports and linen control records. 
• Submit operational reports to the Executive Housekeeper. 
• Maintain accurate departmental documentation.

Compliance & Continuous Improvement

• Ensure compliance with hotel policies, SOPs, luxury hospitality standards, and statutory regulations. 
• Participate in departmental meetings, quality audits, and training programmes. 
• Recommend improvements to housekeeping procedures and operational efficiency. 
• Support sustainability initiatives such as water conservation, energy efficiency, recycling, and waste reduction. 
• Promote continuous improvement within the department.

Qualifications and Requirements

Education and Certifications

• National Diploma (ND), Higher National Diploma (HND), or Bachelor\'s Degree in Hospitality Management, Hotel Management, Home Economics, Facility Management, or a related discipline.

Experience

• Minimum of 3–5 years of housekeeping experience in a reputable hotel.

Skills

Technical Skills

• Room inspection standards
• Basic PMS room status entry
• Cleaning chemical handling

Soft Skills

• Attention to detail
• Supervisory communication
• Reliability
• Team leadership

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Reports to: Operations Manager / Production Manager
Direct Reports: Production Staff

Main Function

The Production Supervisor will oversee production activities to ensure efficiency, quality, safety, and timely delivery of products within the organization’s food and hospitality operations. The role involves supervising production staff, monitoring processes, and ensuring compliance with operational standards.

Role Responsibilities

Production Operations Management

• Supervise daily production activities and workflow.
• Ensure timely production and delivery of products.
• Monitor production quality and operational efficiency.
• Implement production schedules and operational procedures.

Team Leadership and Supervision

• Supervise production staff and coordinate shift activities.
• Train staff on operational and safety procedures.
• Monitor staff productivity and enforce discipline where necessary.
• Promote teamwork and operational excellence.

Quality and Compliance

• Ensure compliance with food safety, hygiene, and operational standards.
• Conduct routine inspections of production areas and equipment.
• Identify operational issues and implement corrective actions.

Inventory and Reporting

• Monitor raw material usage and production inventory.
• Minimize wastage and support cost control initiatives.
• Prepare production reports and operational updates for management.

Qualifications and Requirements

Education and Certifications

• Bachelor’s degree, HND, or OND in Food Science, Production Management, Business Administration, or related discipline.

Experience

• Minimum of 2–4 years’ experience in production or manufacturing supervision.
• Must have relevant experience in bakery, restaurant, food production, or hospitality operations.
• Proven experience supervising operational teams.

Skills

• Leadership and Operational Skills
• Strong leadership and team management abilities.
• Good understanding of production processes and operational efficiency.
• Ability to work under pressure and meet deadlines.
• Communication and Organizational Skills
• Strong communication and reporting skills.
• Excellent organizational and problem-solving abilities.
• Attention to detail and quality standards.

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Reports to: Kitchen Supervisor / Head Chef

Main Function

The Kitchen Steward and Assistant will support kitchen operations by maintaining cleanliness, washing kitchen equipment, assisting with food preparation, and ensuring compliance with hygiene and safety standards within the kitchen environment.

Role Responsibilities

Kitchen Cleaning and Maintenance

• Wash dishes, utensils, kitchen equipment, and work surfaces.
• Maintain cleanliness and sanitation of kitchen areas.
• Dispose of waste properly and maintain hygiene standards.
• Ensure kitchen tools and equipment are properly organized.

Kitchen Support Operations

• Assist chefs and cooks with food preparation tasks.
• Support kitchen setup and closing procedures.
• Ensure availability of clean kitchen utensils and operational supplies.
• Assist with movement and storage of kitchen supplies.

Hygiene and Safety Compliance

• Ensure compliance with food safety and sanitation standards.
• Maintain personal hygiene and proper handling of kitchen equipment.
• Report damaged equipment or operational issues promptly.

Qualifications and Requirements

Education and Certifications

• Minimum of SSCE or equivalent qualification.

Experience

• Minimum of 0–2 years’ experience in kitchen support or hospitality operations will be an added advantage.

Skills

• Operational and Organizational Skills
• Ability to work effectively in fast-paced environments.
• Good organizational and multitasking skills.
• Strong attention to cleanliness and hygiene.
• Teamwork and Professionalism
• Good teamwork and communication skills.
• Physically fit and energetic.
• Professional appearance and positive attitude.

IMPORTANT: CANDIDATE MUST RESIDE IN CALABAR

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Reports to: Kitchen Manager / Head Chef
Direct Reports: Grillers, Kitchen Assistants

Main Function

The Grill Supervisor will oversee grill station operations, supervise grill staff, and ensure consistent food quality, hygiene compliance, and efficient kitchen service. The ideal candidate should possess strong culinary skills and hospitality kitchen management experience.

Role Responsibilities

Grill Operations Management

• Supervise daily grill station activities and food preparation.
• Ensure food quality, taste consistency, and presentation standards.
• Monitor food preparation timelines and service efficiency.
• Ensure compliance with food safety and hygiene procedures.

Team Leadership and Supervision

• Supervise and coordinate grillers and kitchen assistants.
• Train staff on food preparation and operational procedures.
• Monitor staff performance and enforce kitchen standards.
• Promote teamwork and operational efficiency.

Inventory and Cost Control

• Monitor inventory usage and grill supplies.
• Minimize food wastage and support cost control measures.
• Report stock shortages and operational issues promptly.

Qualifications and Requirements

Education and Certifications

• Culinary qualification, OND, HND, or related hospitality certification.
• Food safety certification will be an added advantage.

Experience

• Minimum of 3–5 years’ experience in kitchen or grill operations.
• Must have strong experience in restaurant, lounge, hotel, or hospitality kitchen environments.
• Proven experience supervising kitchen staff.

Skills

Culinary and Leadership Skills

• Strong grilling and food preparation expertise.
• Good leadership and kitchen supervision skills.
• Ability to work under pressure in high-volume operations.

Organizational and Communication Skills

• Strong attention to detail and hygiene standards.
• Excellent teamwork and communication skills.
• Professional appearance and conduct.

IMPORTANT: Candidates must reside in Calaba

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Reports to: Finance Manager / Operations Manager
Direct Reports: Cost Control Assistants, Store Officers

Main Function

The Cost Control Supervisor will oversee cost monitoring, inventory management, and expense control processes across operational departments. The role involves analyzing operational costs, minimizing wastage, improving profitability, and ensuring effective inventory accountability within hospitality operations. The ideal candidate should possess strong analytical skills and experience in hospitality cost control systems.

Role Responsibilities

Cost Monitoring and Analysis

• Monitor food, beverage, and operational costs across departments.
• Analyze cost trends and prepare cost control reports.
• Identify wastage, leakages, and inefficiencies affecting profitability.
• Recommend corrective measures to improve operational efficiency.

Inventory and Stock Control

• Supervise inventory management and stock reconciliation processes.
• Conduct routine stock audits and inventory verification.
• Monitor stock movement and ensure proper documentation.
• Ensure adequate stock levels while minimizing overstocking and wastage.

Financial and Operational Compliance

• Ensure compliance with company cost control procedures and SOPs.
• Review invoices, requisitions, and supplier transactions.
• Support implementation of internal control systems.
• Collaborate with finance and operations teams to improve accountability.

Reporting and Team Supervision

• Prepare periodic cost analysis and inventory reports.
• Supervise and support cost control assistants and store personnel.
• Train operational staff on inventory and cost control procedures.

Qualifications and Requirements

Education and Certifications

• Bachelor’s degree or HND in Accounting, Finance, Business Administration, or related discipline.

Experience

• Minimum of 2-4 years’ experience in cost control or inventory management.
• Experience in hospitality, restaurant, lounge, or resort operations is required.
• Understanding of food and beverage cost management.

Skills

Analytical and Technical Skills

• Strong analytical and reporting skills.
• Proficiency in Microsoft Excel and inventory management systems.
• Good understanding of accounting and inventory procedures.
• Leadership and Organizational Skills
• Strong leadership and supervisory abilities.
• Excellent attention to detail and organizational skills.
• Ability to work under pressure and meet deadlines.

IMPORTANT: CANDIDATE MUST BE RESIDING IN CALABAR

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Reports to: Operations Manager / General Manager
Direct Reports: Security Operatives

Main Function

The Chief Security Officer will oversee all security operations within the organization to ensure the safety of guests, staff, assets, and facilities. The role involves supervising security personnel, implementing security procedures, monitoring operational risks, and ensuring effective incident response within hospitality operations.

Role Responsibilities

Security Operations Management

• Supervise daily security activities across operational units.
• Develop and implement security procedures and access control measures.
• Monitor surveillance systems and security operations.
• Conduct routine patrols and security inspections.

Risk and Incident Management

• Investigate security incidents, theft, vandalism, or breaches.
• Prepare incident reports and recommend corrective actions.
• Ensure prompt response to emergencies and operational threats.
• Coordinate with law enforcement agencies when necessary.

Team Leadership and Compliance

• Supervise, train, and schedule security personnel.
• Ensure compliance with safety and security procedures.
• Conduct security briefings and awareness programs.
• Maintain proper security records and documentation.

Qualifications and Requirements

Education and Certifications

• Bachelor’s degree, HND, OND, or relevant security certification.
• Professional security or safety certifications will be an added advantage.

Experience

• Minimum of 4–7 years’ experience in security management or related roles.
• Must have relevant experience in hospitality, hotel, lounge, resort, or commercial operations.
• Proven experience supervising security teams.

Skills

Leadership and Security Skills

• Strong leadership and conflict resolution abilities.
• Good understanding of security operations and risk management.
• Ability to respond effectively during emergencies.

Communication and Professionalism

• Excellent communication and reporting skills.
• High level of integrity and professionalism.
• Ability to work flexible hours and shifts

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Main Function

As our Spa Manager, you will oversee the daily operations, commercial success, and guest experience of our luxury spa facility. We are looking for a highly organized, guest-oriented leader who can seamlessly balance team management, inventory control, and sales strategies to maximize profitability while ensuring flawless, premium service standards.

Your Responsibilities

Operations & Guest Experience

•  You will manage daily spa operations, including scheduling, treatment room readiness, and facility upkeep.
•  You will maintain premium guest service standards, promptly handling feedback and resolving client escalations.
•  You will ensure strict adherence to health, safety, sanitation, and licensing regulations across all service areas.

Business Growth & Financial Management

•  You will drive spa revenue by executing strategies to increase bookings, memberships, and retail product sales.
•  You will manage the spa’s budget, control labor costs, and oversee inventory, including ordering and auditing stock levels.
•  You will analyze monthly sales data, tracking key performance indicators (KPIs) to optimize pricing and promotions.

Team Leadership & Training

•  You will recruit, onboard, and evaluate therapists, receptionists, and attendants to maintain a high-performance team.
•  You will organize ongoing training to ensure staff are highly skilled in the latest wellness treatments and product knowledge.
•  You will cultivate a positive, collaborative team culture built on accountability and exceptional customer care.

What You Bring

•  Education: You hold a Bachelor’s degree, diploma in Business Administration, Hospitality, or a certified qualification in Spa/Wellness Management.
•  Experience: You have 3–5 years of proven experience in a spa, salon, or luxury hospitality management role.
•  Skills: You possess excellent communication, retail sales expertise, and proficiency with spa booking/POS software (e.g., Mindbody, Zenoti).
•  Qualities: You demonstrate strong leadership, a polished executive presence, and a genuine passion for wellness and customer service.

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Main Function

As our Internal Auditor, you will examine, evaluate, and improve the effectiveness of our internal controls, risk management, and governance processes. We are looking for an objective, meticulous professional with high integrity who can identify operational or financial risks, ensure policy compliance, and safeguard company assets across all departments.

Your Responsibilities

 Audit Execution & Control Testing

•  You will plan and conduct regular financial, operational, and compliance audits across various business units.
•  You will review accounting records, transactional data, and operational processes to verify accuracy and policy compliance.
•  You will test the strength of existing internal controls to identify gaps, vulnerabilities, or potential areas for fraud.

Risk Assessment & Investigation

•  You will assess corporate risks and recommend practical control measures to mitigate financial or operational exposure.
•  You will investigate any noticed financial discrepancies, inventory shortages, or procedural breaches, reporting findings directly to management.
•  You will evaluate the company\'s compliance with local statutory laws, tax regulations, and internal standard operating procedures (SOPs).

Reporting & Recommendations

•  You will prepare clear, objective audit reports detailing your findings, risks, and actionable recommendations.
•  You will discuss audit results with department heads to agree on corrective action plans and timeline tracking.
•  You will conduct follow-up reviews to ensure implemented audit recommendations are actively working and sustained.

What You Bring

•  Education: You hold a Bachelor’s degree or HND in Accounting, Finance, Auditing, or a related field.
•  Credentials: Professional certifications (e.g., ACA, ACCA, CIA, or ICAN) are a distinct advantage.
•  Experience: You have 3–5 years of proven experience in an internal audit, external audit, or risk management role.
•  Skills: You possess sharp analytical skills, a solid understanding of GAAP/IFRS frameworks, and proficiency with audit or accounting software and advanced Excel.
•  Qualities: You demonstrate absolute integrity, professional skepticism, exceptional attention to detail, and excellent diplomatic communication skills.

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Main Function

As our Hairstylist, you will deliver exceptional hair care, styling, and braiding services to our diverse clientele. We are looking for a highly skilled, versatile stylist who can work confidently with all hair textures (including Caucasian, Asian, and Afro-textured hair). Crucially, you must have proven experience understanding and styling hair for international clients and foreigners, ensuring premium results that match global trends.

Your Responsibilities

Advanced Braiding & Styling

•  You will provide precision braiding services (including box braids, cornrows, knotless braids, and twists) tailored to the specific texture and scalp sensitivity of foreign clients.
•  You will execute a wide range of styling services, including washing, cutting, blow-drying, coloring, and installing extensions or wigs.
•  You will consult with clients to understand their desired look, analyzing their hair type to recommend safe, flattering styling techniques.

Cross-Cultural Client Care

•  You will offer an exceptional, welcoming customer service experience, using clear communication to guide international clients who may be unfamiliar with local braiding techniques or terminology.
•  You will educate clients on proper aftercare, product selection, and maintenance to preserve their styles and protect their hair health.
•  You will stay updated on global hair trends, techniques, and popular international styles to meet the expectations of an expat or tourist clientele.

Salon Maintenance & Professionalism

•  You will maintain a clean, sanitized, and highly organized workstation in strict compliance with health and safety standards.
•  You will manage your appointment schedule efficiently to minimize client wait times.
•  You will track your used styling tools, products, and inventory, notifying management when supplies need restocking.

What You Bring

•  Experience: You have 3+ years of professional hairstyling experience, with a proven, verified portfolio of braiding and styling hair for foreign/international clients of various ethnicities and hair textures.
•  Skills: You possess expert precision-braiding skills, a deep understanding of tension control on finer hair types to prevent breakage, and technical proficiency in standard cut and color styling.
•  Communication: You have excellent, polite, and fluent English communication skills, allowing you to consult confidently with clients from different cultural backgrounds.
•  Qualities: You demonstrate strong attention to detail, patience, high professional hygiene standards, and a warm, customer-centric attitude.

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Reports to: General Manager / Executive Management
Direct Reports: Accountant, Account/Cost Officer, Cost Control Supervisor, Cost Control Assistant, Cashiers

Main Function

The Head of Finance will provide strategic financial leadership and oversee all finance, accounting, treasury, budgeting, cost control, and financial reporting functions of the organization. The role is responsible for ensuring sound financial management, regulatory compliance, effective internal controls, and accurate financial reporting while supporting business growth and profitability. The ideal candidate must possess strong financial leadership skills and extensive experience managing finance operations within the hospitality, restaurant, or resort industry.

Role Responsibilities

Financial Strategy and Management

• Develop and implement financial strategies that support the organization\'s business objectives.
• Provide financial advice and recommendations to executive management on business decisions.
• Oversee financial planning, budgeting, forecasting, and cash flow management.
• Ensure the organization\'s financial resources are effectively managed and optimized.
• Drive initiatives that improve profitability and operational efficiency.

Financial Reporting and Accounting

• Oversee the preparation of monthly, quarterly, and annual financial statements.
• Ensure accurate recording of all financial transactions in accordance with accounting standards.
• Review and approve financial reports before submission to executive management.
• Monitor general ledger activities and ensure timely account reconciliations.
• Ensure compliance with applicable tax laws and statutory financial reporting requirements.

Cost Control and Revenue Management

• Oversee food, beverage, and operational cost control processes.
• Monitor revenue performance and identify opportunities to improve profitability.
• Review daily sales reports, inventory reports, and cost analyses.
• Ensure proper inventory valuation and stock accountability across departments.
• Implement financial controls to minimize wastage, fraud, and revenue leakages.

Internal Controls and Compliance

• Develop and maintain effective internal control systems.
• Ensure compliance with financial policies, accounting standards, and regulatory requirements.
• Coordinate internal and external audit activities and implement audit recommendations.
• Identify financial risks and establish appropriate mitigation strategies.
• Ensure proper documentation and safeguarding of company assets.

Team Leadership and Development

• Supervise and mentor finance and accounting personnel.
• Conduct performance evaluations and provide coaching to team members.
• Identify training needs and support professional development initiatives.
• Foster a culture of accountability, integrity, and continuous improvement within the finance team.

Stakeholder and Business Support

• Work closely with operations, procurement, HR, and departmental heads to improve financial performance.
• Support management with financial analysis for business expansion and investment decisions.
• Build and maintain strong relationships with banks, auditors, tax authorities, and regulatory agencies.
• Represent the finance department during management meetings and strategic planning sessions.

Qualifications and Requirements

Education and Certifications

• Bachelor\'s degree or HND in Accounting, Finance, Economics, or a related discipline.
• ICAN, ACA, ACCA, or an equivalent professional accounting qualification is required.

Experience

• Minimum of 5–10 years\' progressive experience in finance and accounting, with at least 2 years in a senior leadership role.
• Must have significant experience in the hospitality, restaurant, hotel, resort, or food service industry.
• Strong experience in financial reporting, budgeting, cost control, inventory management, and cash flow management.
• Proven experience managing finance teams and implementing effective financial controls.

Skills

Financial and Analytical Skills

• Strong knowledge of financial reporting standards and accounting principles.
• Excellent budgeting, forecasting, and financial analysis skills.
• Strong understanding of cost control, inventory management, and profitability analysis.
• Proficiency in Microsoft Excel, ERP systems, and accounting software.

Leadership and Management Skills

• Strong leadership and people management capabilities.
• Ability to supervise multiple finance functions simultaneously.
• Excellent decision-making and problem-solving abilities.

Communication and Interpersonal Skills

• Excellent verbal and written communication skills.
• Strong presentation and stakeholder management abilities.
• Ability to communicate complex financial information clearly.

Personal Attributes

• High level of integrity, professionalism, and accountability.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet strict reporting deadlines.
• Results-oriented with a proactive approach to continuous improvement.

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Reports to: Head Mixologist / Bar Supervisor

Main Function

The Mixologist will be responsible for preparing and serving high-quality beverages and cocktails while delivering exceptional customer experiences. The role involves creating beverage recipes, maintaining bar standards, ensuring proper inventory usage, and supporting smooth bar operations. The ideal candidate should be creative, customer-focused, and experienced in hospitality and lounge environments.

Role Responsibilities

Beverage Preparation and Service

• Prepare and serve cocktails, mocktails, and other beverages according to company standards.
• Create innovative drink recipes and seasonal beverage menus.
• Ensure consistency in taste, quality, and presentation.
• Maintain cleanliness and organization of the bar area.

Customer Service and Engagement

• Provide excellent customer service and beverage recommendations.
• Interact professionally with guests and maintain a welcoming atmosphere.
• Handle customer inquiries and complaints professionally.

Inventory and Bar Operations

• Monitor stock levels and assist with inventory control.
• Minimize wastage and ensure efficient use of supplies.
• Ensure compliance with hygiene and safety standards.
• Support bar setup and closing procedures.

Qualifications and Requirements

Education and Certifications

• SSCE, OND, HND, or relevant hospitality certification.
• Professional mixology or bartending certification will be an added advantage.

Experience

• Minimum of 0–2 years’ experience as a mixologist or bartender.
• relevant experience in hospitality, restaurant, lounge, club, or resort environments is an advantage.
• knowledge of cocktails, spirits, wines, and beverage preparation is an advantage.

Skills

Technical and Creative Skills

• Strong cocktail preparation and beverage presentation skills.
• Creativity and innovation in drink development.
• Good understanding of bar operations and customer engagement.

Communication and Professionalism

• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work flexible hours, including weekends and night shifts.

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Main Function    

The Accountant is responsible for managing the financial records, accounting processes, and financial reporting of the construction company. The role ensures accurate recording of transactions, effective cost control, project accounting, tax compliance, payroll processing, budgeting, andfinancial reporting while supporting project profitability and organizational growth.

Role Responsibilities    

Financial Accounting

• Maintain accurate booksof accounts in accordance withapplicable accounting standards.
• Record daily financial transactions and prepare journal entries.
• Prepare monthly, quarterly, and annual financial statements.
• Maintain the generalledger and subsidiary ledgers.
• Perform monthly bankreconciliations.
• Reconcile supplier, customer, and company accounts.
• Maintain the fixedasset register.

Project Accounting

• Monitor project costsagainst approved budgets.
• Track project expenditures by project, location, and cost code.
• Prepare project costreports for management.
• Analyze project profitability and cost variances.
• Ensure all project expenses are properly allocated.
• Work closely withProject Managers to monitor projectfinancial performance.
• Prepare work-in-progress (WIP)reports.

Budgeting and Cost Control

• Assist in preparing annual budgets andproject budgets.
• Monitor operational and project expenditures.
• Identify cost-saving opportunities.
• Prepare budget variance analyses.
• Ensure expenditures remainwithin approved budgets.

Accounts Payable

• Process supplier invoices and payments.
• Verify invoices againstpurchase orders and delivery notes.
• Reconcile supplier statements.
• Ensure timely paymentof vendors andsubcontractors.

Accounts Receivable

• Prepare customer invoices.
• Monitor outstanding receivables.
• Follow up on overdue payments.
• Reconcile customer accounts.

Payroll Administration

• Process monthly payroll.
• Calculate statutory deductions.
• Ensure timely remittance of:
  • PAYE
  • Pension
  • NHF (where applicable)
  • NSITF
  • Industrial Training Fund(ITF)
• Maintain payroll records. Tax Compliance
• Prepare and filetax returns.

Compute:

• Company Income Tax
• Value Added Tax (VAT)
• Withholding Tax (WHT)
• PAYE
• Liaise with taxauthorities during audits.
• Ensure compliance with Nigerian tax laws.

Cash and Treasury Management

• Monitor cash flow.
• Prepare weekly and monthly cash flow forecasts.
• Manage petty cash.
• Monitor bank balances.
• Support treasury operations.

Internal Controls and Compliance

• Ensure compliance with company financial policies.
• Support internal and external audits.
• Maintain proper documentation of financial transactions.
• Safeguard company assets.
• Strengthen financial controls to minimize fraudand errors.

Financial Reporting

• Prepare monthly management accounts.
• Generate financial reportsfor management.
• Provide project financial performance reports.
• Present financial analyses to management.
• Support strategic financial planning.

Inventory and Asset Management

• Monitor inventory transactions.
• Reconcile inventory records.
• Account for construction materials.
• Conduct periodic asset verification.

Qualifications and Requirements

Education and Certifications

• Bachelor\'s Degree in Accounting, Finance, or a related discipline.
• ACA, ACCA, ICAN,or ANAN certification is highly preferred.
• Master\'s degree or MBA is an added advantage.

Experience

• Minimum of 2 years of accounting experience, preferably in the construction industry.
• Experience with project accounting and cost control.
• Knowledge of construction contracts and projectcosting.
• Experience with accounting software (e.g., Sage,QuickBooks, SAP, Oracle, Microsoft Dynamics, or similar ERP systems).

Skills

Technical Skills

• Financial accounting
• Project accounting
• Cost accounting
• Budgeting and forecasting
• Financial reporting
• Tax compliance
• Payroll administration
• Bank reconciliation
• Cash flow management
• Quick Books
• ERP/accounting software proficiency

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Reports to: Outlet Manager, Regional Trainee Manager

Direct Reports: Nil    

Main Function    

The Pastry Chef is responsible for preparing, producing, and presenting high-quality pastries, desserts, and baked goods in line with the company’s standards and recipes. The role ensures consistency, creativity, food safety, and efficient production operations while contributing to customer satisfaction. The Pastry Chef will combine technical skill with creativity, maintain high hygiene standards, manage ingredients and production schedules, and support the overall kitchen team in delivering excellent culinary experiences.    

Role Responsibilities    

Pastry & Dessert Production

• Prepare and produce a wide range of pastries, desserts, cakes, breads, and baked goods.
• Ensure consistent quality, taste, and presentation of all pastry items.
• Follow standardized recipes while also contributing creative ideas for new items.
• Decorate and present desserts to a high professional standard.
• Plan daily and weekly production schedules to meet business needs.

Kitchen Operations & Standards

• Ensure compliance with food safety, hygiene, and sanitation standards at all times.
• Maintain a clean, organized, and efficient pastry section.
• Monitor stock levels of ingredients and place requisitions as required.
• Minimize waste and control food costs through proper planning and storage.
• Ensure proper use and maintenance of kitchen equipment.

Quality Control & Consistency

• Check the quality of ingredients and finished products before service or delivery.
• Ensure consistency in portion sizes, presentation, and taste.
• Address quality issues promptly and implement improvements where needed.

Teamwork & Support

• Work closely with the Head of Team and other pastry staff to ensure smooth operations.
• Train and supervise junior kitchen or pastry staff where applicable.
• Support other kitchen sections during peak periods or special events when required.
• Communicate effectively with service staff regarding menu items and special orders.

Menu Development & Innovation

• Assist in developing new dessert and pastry items for menus and special events, when needed.
• Keep up with trends in pastries, desserts, and baking techniques.
• Cost and test new recipes in collaboration with the Head of Team and other staff involved.
• Adapt recipes to suit seasonal ingredients and customer preferences.

Qualifications and Requirements    

Education and Certifications

Diploma or certificate in Pastry, Baking, Culinary Arts, or related field is an advantage.

Experience

• Minimum of 3–5 years’ experience as a Pastry Chef or in a similar pastry/baking role.
• Strong knowledge of baking techniques, dessert production, and pastry presentation.
• Experience in a hotel, restaurant, bakery, or catering environment is preferred.
• Knowledge of food safety and hygiene standards.

Skills    

• Strong pastry and baking skills with attention to detail.
• Creativity and passion for desserts and presentation.
• Good time management and ability to work under pressure.
• Strong organizational and planning skills.
• Ability to work both independently and as part of a team.
• Basic cost control and inventory management skills.

Behavioural Qualities / Other Competences

• High level of discipline, cleanliness, and professionalism.
• Strong work ethic and reliability.
• Calm and focused in a fast-paced kitchen environment.
• Willingness to learn, improve, and accept feedback.
• Positive attitude and strong team spirit.

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Reports to: Floor Manager / Customer Service Manager 
Direct Reports: None    

Main Function    

The Client Relationship Executive responsible for managing the front desk, welcoming clients and visitors, handling calls and inquiries, and ensuring a professional and pleasant first impression of the company. The role also supports administrative tasks, appointment scheduling, and customer coordination to ensure smooth daily operations within the fashion house.    

Role Responsibilities    

Front Desk Management

• Welcome clients, visitors, and guests in a polite and professional manner.
• Ensure the reception area is clean, organized, and presentable at all times.
• Direct visitors to the appropriate department or staff.
• Maintain a professional appearance and attitude at all times.
• Ensure proper visitor record and sign-in where required.

Call Handling & Communication

• Receive and direct incoming phone calls.
• Respond to customer inquiries in a courteous and helpful manner.
• Take messages accurately and forward them to the appropriate staff.
• Respond to emails or messages assigned to the front office.
• Provide correct information about the company’s products and services.

Client Appointment & Coordination

• Schedule client appointments for fittings, consultations, or meetings.
• Confirm appointments and remind clients when necessary.
• Coordinate with designers, sales staff, or production team on client visits.
• Ensure smooth flow of clients to avoid congestion.
• Assist in managing walk-in customers.

Customer Service Support

• Attend to customer’s questions about orders, fittings, or collections.
• Follow up with clients when instructed.
• Escalate complaints or difficult situations to the supervisor.
• Ensure customers feel welcomed and attended to.

Administrative Support

• Maintain front office records and files.
• Assist with documentation, photocopying, and basic office tasks.
• Receive and record deliveries, parcels, and documents.
• Ensure proper handling of company correspondence.
• Support management with simple administrative duties.

Office Coordination & Access Control

• Ensure the reception and waiting area reflects the company’s brand image.
• Monitor office supplies for the front desk.
• Assist in coordinating meetings when required.
• Support event preparation when needed (fashion shows, client events, etc.).
• Communicate important information to staff when instructed.
• Ensure unauthorized persons do not access restricted areas.
• Report suspicious activities to management.
• Maintain confidentiality of company and client information.

Qualifications and Requirements    

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, or related field.
• Previous experience as receptionist, front desk officer, or customer service staff is an advantage.
• Experience in fashion, retail, or service industry is an added advantage.
• Basic computer knowledge is required.

Core Competencies     

• Good communication skills
• Strong customer service ability
• Good organizational skills
• Ability to multitask
• Basic computer skills (MS Word, Excel, email)
• Professional appearance and attitude
• Good telephone etiquette

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Reports to:  MD/Operations Manager
Direct Reports: None    

Main Function    

The Facility Manager is responsible for overseeing the day-to-day management, maintenance, and optimization of the fashion house’s physical environment, ensuring a safe, functional, and aesthetically pleasing space that supports production, retail, and administrative operations.

The role ensures that all facilities—including ateliers, showrooms, offices, and storage areas—are well-maintained, compliant with safety standards, and aligned with the brand’s image. The Facility Manager will manage vendors, supervise maintenance activities, and implement systems that enhance efficiency, safety, and overall operational excellence.

Role Responsibilities    

Facility Operations & Maintenance

• Oversee the maintenance and upkeep of all physical spaces including ateliers, showrooms, offices, and storage areas.
• Ensure all equipment, utilities, and infrastructure (electricity, water, HVAC, lighting) are functioning efficiently.
• Conduct routine inspections to identify and resolve maintenance issues proactively.
• Develop and implement preventive maintenance schedules.
• Ensure the facility reflects the brand’s aesthetic and operational standards at all times.

Health, Safety & Compliance

• Ensure compliance with health, safety, and environmental regulations.
• Develop and enforce safety procedures and emergency response plans.
• Conduct safety audits and risk assessments across all facility areas.
• Ensure proper handling and storage of materials, fabrics, and equipment.
• Maintain records of safety checks, incidents, and compliance requirements.

Vendor & Contractor Management

• Manage relationships with service providers (cleaning, security, maintenance, waste disposal, etc.).
• Source, negotiate, and oversee third-party contractors and suppliers.
• Monitor vendor performance and ensure service quality and cost efficiency.
• Approve and track maintenance and service-related expenses.

Space & Asset Management

• Manage allocation and utilization of workspace for design, production, and administrative teams.
• Oversee inventory of facility-related assets including furniture, fixtures, and equipment.
• Ensure proper storage systems for fabrics, tools, and finished products.
• Support layout planning to optimize workflow and productivity.

Budgeting & Cost Control

• Develop and manage the facility management budget.
• Monitor expenses and implement cost-saving initiatives without compromising quality.
• Prepare reports on facility performance, costs, and improvement plans.

Operational Support

• Support fashion shows, photoshoots, client visits, and special events by ensuring facility readiness.
• Coordinate logistics for internal operations and external engagements.
• Work closely with design, production, and retail teams to ensure seamless operations.

Qualifications and Requirements    

Education and Certifications

• Bachelor’s degree in Facility Management, Engineering, Estate Management, or a related field.

Experience

• Minimum of 5–8 years’ experience in facility management, preferably in a fashion house, retail, or creative environment.
• Strong knowledge of building systems, maintenance practices, and safety regulations.
• Experience managing vendors, contractors, and facility budgets.
• Familiarity with workplace design and space optimization is an advantage.

Skills    

• Strong organizational and project management skills.
• Good technical knowledge of facility systems and maintenance.
• Excellent problem-solving and decision-making ability.
• Strong negotiation and vendor management skills.
• Attention to detail and ability to maintain high aesthetic standards.
• Good communication and interpersonal skills.

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Reports to: Accountant

Direct Reports: None    

Main Function    

The Cashier is responsible for handling all customer payments, issuing receipts, maintaining accurate transaction records, and ensuring proper cash control procedures. The role also supports sales operations by providing excellent customer service while ensuring all financial transactions are processed accurately and in accordance with company policies.    

Role Responsibilities    

Cash Handling & Payment Processing

• Receive payments from customers using cash, POS, bank transfer, or other approved methods.
• Issue receipts for all transactions.
• Ensure accuracy in billing, pricing, and payment collection.
• Balance cash at the beginning and end of each shift.
• Record all transactions properly in the POS system or cash register.

Sales Support

• Assist customers during checkout in a polite and professional manner.
• Confirm correct prices, discounts, and quantities before payment.
• Support the sales team during busy periods.
• Inform customers about available payment options.
• Help ensure smooth flow of customers at the payment point.

Daily Reconciliation

• Prepare daily sales reports.
• Reconcile cash, POS, and transfer payments with sales records.
• Report shortages, excess cash, or errors immediately.
• Submit daily collections to the accountant or supervisor.
• Ensure proper documentation of all transactions.

Customer Service

• Attend to customers politely and professionally.
• Respond to customer questions regarding payments and receipts.
• Handle complaints calmly and refer serious issues to the Store Manager.
• Maintain a friendly and respectful attitude at all times.

Record Keeping & Documentation

• Maintain accurate records of daily transactions.
• Keep copies of receipts, invoices, and payment confirmations.
• Ensure proper filing of financial documents.
• Assist during audits by providing required records.

Compliance & Control

• Follow all company financial policies and procedures.
• Do not process unauthorized discounts or refunds.
• Ensure all payments are properly recorded.
• Protect company cash and financial information.
• Maintain confidentiality of financial records.

Workplace Cleanliness & Organization

• Keep the cashier counter neat and organized.
• Ensure POS equipment is properly handled.
• Report faults in POS machines or registers.
• Maintain professional appearance at all times.

Qualifications and Requirements    

• Minimum of Bachelor’s Degree in Accounting, Business, or related field.
• Previous experience as a cashier, sales assistant, or retail staff is an advantage.
• Basic knowledge of POS systems and cash handling.
• Ability to work in a retail or fashion store environment.

Core Competencies     

• Good numerical and calculation skills
• Attention to detail
• Honesty and integrity
• Good customer service skills
• Ability to work under pressure
• Basic computer / POS knowledge
• Good communication skills

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Reports to: Managing Director/Board of Directors
Direct Reports: Internal Auditors    

Main Function    

The Head of Internal Audit is responsible for developing, implementing, and overseeing the company’s internal audit and control systems to ensure financial integrity, operational efficiency, regulatory compliance, and risk management. The role ensures that all departments including production, retail outlets, inventory, finance, and procurement operate in accordance with company policies, approved procedures, and industry standards.    

Role Responsibilities    

Internal Audit Planning & Strategy

Develop and implement the annual internal audit plan based on risk assessment.
Establish internal control policies and audit procedures across all departments.
Ensure effective audit coverage of production, retail stores, warehouse, finance, and administration.
Review business processes and recommend improvements to strengthen controls.

Financial Audit & Control

• Conduct periodic and randomised audits on cash, sales, expenses, and financial records.
• Verify daily sales reports from outlets and reconcile with POS and bank records.
• Review payroll, vendor payments, and procurement transactions.
• Ensure proper authorization and documentation of all financial activities.
• Identify and investigate financial irregularities or fraud.

Inventory & Production Audit

• Audit raw materials, fabrics, accessories, and finished goods inventory.
• Verify stock movement between production, warehouse, and retail outlets.
• Conduct periodic physical stock counts and reconcile with system records.
• Monitor wastage, damages, and losses in production.
• Ensure adherence to approved costing and usage standards.

Operational & Compliance Audit

• Ensure compliance with company SOPs across all departments.
• Audit retail outlets for adherence to sales, customer service, and cash handling procedures.
• Verify compliance with company policies in procurement, HR, and administration.
• Ensure all operations comply with applicable laws and regulations

Risk Management & Fraud Prevention

• Identify operational, financial, and compliance risks.
• Develop and implement controls to minimize risk exposure.
• Investigate cases of theft, fraud, misconduct, or policy violations.
• Maintain confidentiality and professionalism in all investigations.

Reporting & Management Advisory

• Prepare detailed audit reports with findings, risk levels, and recommendations.
• Present audit reports to management and the Board where required.
• Follow up on implementation of audit recommendations.
• Provide advisory support to management on control and risk issues.

Policy Development & Internal Controls

• Develop and update internal control policies and audit guidelines.
• Ensure proper segregation of duties in all departments.
• Strengthen approval and authorization processes.
• Promote accountability and transparency across the company.

Team Leadership & Supervision

• Supervise internal audit staff and assign audit tasks.
• Review audit work for accuracy and completeness.
• Train staff on audit procedures and internal controls.
• Ensure high professional standards within the audit unit.

Qualifications and Requirements    

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
• Professional certification such as ICAN, ACCA, ACA, CIA, or equivalent is required.
• Minimum of 7–10 years experience in audit, finance, or internal control, preferably in retail, fashion, manufacturing, or FMCG.
• Experience auditing inventory, retail outlets, and production processes is an advantage.

Core Competencies     

• Strong knowledge of internal audit principles and financial controls
• Excellent analytical and investigative skills
• High attention to detail
• Strong leadership and supervisory ability
• Knowledge of inventory and retail audit systems
• Good report writing and presentation skills
• Strong understanding of risk management

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Reports to: Managing Director / Board of Directors

Direct Reports: Executive Assistant to GM, Front Office Manager, Executive Housekeeper, F&B Manager, Financial Controller, Chief Engineer, HR Manager, Sales & Marketing Manager, Chief Security Officer

Main Function

The General Manager (GM) is the highest-ranking executive responsible for the overall leadership, strategic direction, operational excellence, financial performance, and brand reputation of the hotel. The General Manager provides visionary leadership to ensure the hotel consistently delivers exceptional guest experiences while achieving sustainable profitability, operational efficiency, and compliance with all statutory and brand requirements.

The General Manager oversees every aspect of hotel operations, including Rooms Division, Food & Beverage, Culinary, Sales & Marketing, Finance, Human Resources, Engineering, Security, Procurement, Information Technology, Housekeeping, Spa & Recreation, Guest Services, and Facilities Management. The role is responsible for developing and implementing business strategies, driving revenue growth, maintaining superior luxury service standards, fostering employee engagement, strengthening stakeholder relationships, and ensuring the hotel\'s long-term competitiveness and market leadership.

The General Manager serves as the principal representative of the hotel, maintaining strong relationships with owners, investors, government agencies, corporate clients, travel partners, suppliers, and the local community while ensuring that all operations reflect the organization\'s vision, mission, and core values.

Role Responsibilities

Executive Leadership & Strategic Management

• Provide visionary leadership and strategic direction for the overall operations of the hotel. 
• Develop and execute short-, medium-, and long-term business strategies aligned with the organization\'s objectives. 
• Translate the hotel\'s vision, mission, and strategic goals into measurable operational plans. 
• Lead the Executive Management Team in delivering business objectives. 
• Establish annual operational goals, departmental objectives, and key performance indicators (KPIs). 
• Drive a culture of excellence, innovation, accountability, and continuous improvement. 
• Ensure effective corporate governance and sound management practices across all departments. 
• Advise the Managing Director and Board on operational performance, market opportunities, business risks, and strategic initiatives. 

Operational Management & Service Excellence

• Direct and oversee all hotel operations to ensure seamless service delivery across every department. 
• Ensure consistent compliance with superior luxury hospitality standards. 
• Monitor departmental performance and operational efficiency. 
• Conduct regular operational inspections of guest rooms, public areas, restaurants, kitchens, bars, banquet facilities, spa, gym, engineering plant rooms, laundry, and back-of-house operations. 
• Ensure all departments operate in accordance with approved Standard Operating Procedures (SOPs). 
• Drive continuous service improvements to enhance the overall guest experience. 
• Coordinate cross-functional collaboration to ensure efficient hotel operations. 

Financial Management & Profitability

• Develop and implement strategies to achieve revenue growth and sustainable profitability. 
• Prepare, review, and approve annual operating and capital budgets. 
• Monitor departmental financial performance against approved budgets and business targets. 
• Review daily revenue reports, occupancy levels, average daily rate (ADR), revenue per available room (RevPAR), gross operating profit (GOP), departmental profit margins, and cash flow. 
• Drive effective cost control initiatives across all departments while maintaining superior service standards. 
• Monitor food cost, beverage cost, labour cost, utility consumption, procurement expenditure, and operating expenses. 
• Review monthly financial statements, management accounts, and variance analyses. 
• Ensure prudent financial management, cash flow optimization, and asset protection. 
• Approve expenditures in accordance with the hotel\'s Delegation of Authority Policy. 

Revenue Management & Business Development

• Develop strategies to maximize occupancy, average room rates, and overall hotel revenue. 
• Collaborate with the Sales & Marketing team to expand market share and attract new business opportunities. 
• Build relationships with corporate clients, government institutions, diplomatic missions, travel agencies, online travel agencies (OTAs), tour operators, and event organizers. 
• Identify opportunities for new revenue streams, including events, conferences, catering, memberships, wellness services, and partnerships. 
• Monitor market trends, competitor activities, and guest preferences to maintain the hotel\'s competitive advantage. 
• Drive innovation in products, services, and guest experiences. 

Guest Experience & Brand Management

• Ensure exceptional guest satisfaction across all touchpoints. 
• Personally engage with VIPs, long-stay guests, corporate clients, dignitaries, and high-profile visitors. 
• Monitor guest feedback, online reviews, and satisfaction surveys. 
• Resolve escalated guest complaints promptly and professionally. 
• Protect and enhance the hotel\'s brand reputation. 
• Ensure luxury service standards are consistently maintained throughout the property. 
• Foster a guest-centric culture focused on personalized service and memorable experiences. 

Human Capital Management

• Provide leadership, coaching, and direction to all Heads of Departments. 
• Approve organizational structures, manpower planning, and succession planning initiatives. 
• Promote employee engagement, teamwork, diversity, and inclusion. 
• Oversee recruitment, onboarding, training, performance management, employee relations, disciplinary processes, and talent development. 
• Ensure fair implementation of HR policies and compliance with labour legislation. 
• Promote a culture of accountability, professionalism, integrity, and continuous learning. 
• Identify and develop future leaders within the organization. 

 Quality Assurance & Continuous Improvement

• Establish and maintain quality assurance systems across all departments. 
• Conduct routine operational audits and quality inspections. 
• Benchmark hotel performance against international luxury hospitality standards. 
• Drive continuous improvement initiatives that enhance service delivery and operational efficiency. 
• Monitor departmental compliance with quality assurance programmes and corrective action plans. 
• Promote innovation and operational excellence. 

Risk Management, Compliance & Corporate Governance

• Ensure full compliance with applicable laws, regulations, and statutory requirements. 
• Maintain effective internal control systems and risk management frameworks. 
• Oversee compliance with fire safety, occupational health and safety, food safety, environmental regulations, and security standards. 
• Ensure successful completion of internal and external audits. 
• Develop business continuity and crisis management plans. 
• Protect the hotel\'s assets, reputation, and intellectual property. 
• Ensure ethical conduct and corporate governance throughout the organization. 

Engineering, Facilities & Asset Management

• Ensure all hotel facilities, buildings, equipment, and infrastructure are maintained to superior luxury standards. 
• Oversee preventive and corrective maintenance programmes. 
• Approve capital improvement projects and refurbishment initiatives. 
• Monitor utility consumption and sustainability programmes. 
• Ensure compliance with engineering and environmental standards. 
• Protect the long-term value of the hotel\'s physical assets. 

Sales, Marketing & Public Relations

• Lead the development and execution of the hotel\'s sales and marketing strategy. 
• Strengthen the hotel\'s market positioning and brand visibility. 
• Represent the hotel at industry events, exhibitions, networking functions, and business forums. 
• Build relationships with government agencies, diplomatic missions, corporate organizations, tourism bodies, and hospitality associations. 
• Oversee digital marketing, public relations, media engagement, and reputation management. 
• Drive strategic partnerships that support business growth. 

Procurement & Supply Chain Oversight

• Ensure procurement activities are transparent, cost-effective, and compliant with company policies. 
• Review major procurement decisions and supplier performance. 
• Monitor inventory management and stock control systems. 
• Ensure uninterrupted supply of operational goods and services. 
• Promote value-for-money purchasing while maintaining quality standards. 

Information Technology & Digital Transformation

• Oversee the effective deployment and utilization of hotel technology systems. 
• Ensure the integrity and security of hotel information systems. 
• Support digital transformation initiatives, automation, and innovation. 
• Monitor the performance of the Property Management System (PMS), Point-of-Sale (POS), accounting software, and other operational systems. 
• Promote cybersecurity awareness and data protection compliance. 

Sustainability & Corporate Social Responsibility

• Promote environmentally sustainable hotel operations. 
• Drive initiatives focused on energy conservation, water management, waste reduction, and responsible sourcing. 
• Support community engagement and corporate social responsibility (CSR) programmes. 
• Encourage sustainable business practices across all departments. 

Reporting & Performance Management

• Prepare and present comprehensive operational, financial, and strategic reports to the Managing Director and Board of Directors. 
• Review departmental KPIs and monitor business performance. 
• Analyze market trends, financial results, guest satisfaction metrics, and operational data to support informed decision-making. 
• Ensure timely submission of statutory, financial, and operational reports. 
• Monitor the achievement of strategic business objectives and implement corrective actions where necessary.

Qualifications and Requirements

Education and Certifications

• Bachelor\'s Degree in Hotel Management, Business Administration, or related field.
• Master\'s degree or MBA is an added advantage.
• Professional hospitality certification (e.g., AHLEI, IHG/Marriott/Hilton management programs) is highly preferred.

Experience

• Minimum of 10 years\' progressive hospitality management experience, with at least 4 years as General Manager or Deputy General Manager in a luxury/five-star property.
• Proven track record of managing P&L, driving revenue growth, and leading multi-departmental teams.
• Experience with hotel PMS, revenue management systems, and financial reporting tools.

Skills

Technical Skills

• Strategic & financial management
• Revenue management
• Hotel operations across all departments
• PMS and hospitality ERP systems
• Budgeting and forecasting
• Crisis and risk management

Soft Skills

• Executive leadership and decision-making
• Stakeholder and owner relations
• Emotional intelligence and diplomacy
• Crisis composure
• High-level communication and negotiation

go to method of application »

Job Summary

Our client, a leading manufacturing company, is seeking an experienced Assistant Utility Operator to support the operation, monitoring, and maintenance of utility equipment that ensures uninterrupted plant operations. The ideal candidate should have hands-on experience working with utility systems in an FMCG or manufacturing environment.

Key Responsibilities

• Operate, monitor, and maintain air compressors and pump systems to ensure efficient plant operations.
• Assist in the operation and routine maintenance of chillers and cooling systems.
• Monitor and support the efficient functioning of Thermax Vapour Absorption Machines (VAM).
• Perform routine inspections of utility equipment and promptly report faults or abnormalities.
• Operate and maintain centrifugal pumps, ensuring optimal performance and minimal downtime.
• Support Water Treatment Plant (WTP) and utility-related operations as required.
• Carry out preventive maintenance activities and assist in troubleshooting utility equipment.
• Ensure compliance with safety, environmental, and operational procedures.
• Maintain accurate records of utility operations, inspections, and maintenance activities.

Requirements

• B.Tech, B.Sc., OND, HND in Mechanical Engineering.
• 3–5 years of relevant experience in an FMCG or manufacturing environment.
• Proximity to Sagamu and its environs

Hands-on experience operating and maintaining:

• Air compressors and pumps
• Chillers
• Thermax Vapour Absorption Machines (VAM)
• Water Treatment Plant (WTP) systems
• Centrifugal pumps
• Good troubleshooting and preventive maintenance skills.
• Strong understanding of utility equipment, safety standards, and plant operations.
• Ability to work with minimal supervision and respond effectively to equipment breakdowns.

Resumption Date: Immediately

No accomodation offered