SPA Manager at Domeo Resources International (DRI)

Main Function

As our Spa Manager, you will oversee the daily operations, commercial success, and guest experience of our luxury spa facility. We are looking for a highly organized, guest-oriented leader who can seamlessly balance team management, inventory control, and sales strategies to maximize profitability while ensuring flawless, premium service standards.

Your Responsibilities

Operations & Guest Experience

•  You will manage daily spa operations, including scheduling, treatment room readiness, and facility upkeep.
•  You will maintain premium guest service standards, promptly handling feedback and resolving client escalations.
•  You will ensure strict adherence to health, safety, sanitation, and licensing regulations across all service areas.

Business Growth & Financial Management

•  You will drive spa revenue by executing strategies to increase bookings, memberships, and retail product sales.
•  You will manage the spa’s budget, control labor costs, and oversee inventory, including ordering and auditing stock levels.
•  You will analyze monthly sales data, tracking key performance indicators (KPIs) to optimize pricing and promotions.

Team Leadership & Training

•  You will recruit, onboard, and evaluate therapists, receptionists, and attendants to maintain a high-performance team.
•  You will organize ongoing training to ensure staff are highly skilled in the latest wellness treatments and product knowledge.
•  You will cultivate a positive, collaborative team culture built on accountability and exceptional customer care.

What You Bring

•  Education: You hold a Bachelor’s degree, diploma in Business Administration, Hospitality, or a certified qualification in Spa/Wellness Management.
•  Experience: You have 3–5 years of proven experience in a spa, salon, or luxury hospitality management role.
•  Skills: You possess excellent communication, retail sales expertise, and proficiency with spa booking/POS software (e.g., Mindbody, Zenoti).
•  Qualities: You demonstrate strong leadership, a polished executive presence, and a genuine passion for wellness and customer service.