Runner at Circa Non Pareil

Department: Restaurant / Operations

Reports To: Supervisor / Restaurant Manager

JOB PURPOSE

The Runner is responsible for ensuring the smooth and timely movement of food, drinks, service items, and guest requests between the kitchen, bar, and dining area. The Runner supports the service team by ensuring orders are delivered accurately, promptly, and according to Circa Non Pareil’s service standards.

KEY RESPONSIBILITIES

• Receive food and beverage orders from the kitchen and bar and deliver them promptly to the correct table.
• Confirm table numbers and order details before delivering items to guests.
• Assist waiters and supervisors in providing fast and efficient guest service.
• Pay close attention to guest needs and immediately communicate requests or concerns to the appropriate team member.
• Ensure food and drinks are presented neatly and handled with care during service.
• Assist with clearing used plates, glasses, and service items when required.
• Maintain cleanliness and orderliness around the service areas.
• Support the kitchen, bar, and floor team during busy periods.
• Ensure service equipment, trays, cutlery, and other required items are readily available.
• Follow all food safety, hygiene, grooming, and workplace procedures.
• Report incorrect orders, missing items, spills, breakages, or guest complaints immediately to the Supervisor.
• Avoid unnecessary delays, distractions, or leaving the assigned service area without permission.
• Carry out instructions from Supervisors, Managers, and authorised senior staff promptly and professionally.
• Maintain a polite, respectful, and professional attitude toward guests and colleagues at all times.
• Perform any other duties reasonably assigned by management in support of restaurant operations.

REQUIRED QUALITIES & SKILLS

• Good communication and listening skills.
• Ability to work quickly and accurately under pressure.
• Good knowledge of table numbers and restaurant layout.
• Strong attention to detail.
• Team-oriented and willing to assist other departments.
• Good personal hygiene and professional appearance.
• Ability to follow instructions and company procedures.
• Punctual, reliable, disciplined, and physically fit.
• Previous restaurant or hospitality experience is an advantage.

PERFORMANCE EXPECTATION

The Runner is expected to be fast, alert, respectful, responsive, and service-focused, ensuring that every item reaches the right guest at the right time while supporting the overall efficiency and quality of service at Circa Non Pareil.

Failure to follow instructions, repeated delays, poor attitude, negligence, or failure to meet service standards may result in disciplinary action.