Relationship Officer at First Ally

We are looking for a Relationship Officer will be responsible for acquiring new customers, mobilising deposits, promoting the bank's products and services, and maintaining strong customer relationships. The successful candidate will contribute to business growth by generating leads, onboarding customers, and driving digital banking adoption. 

Key Responsibilities

• Mobilise deposits and achieve assigned sales and business development targets.
• Source and convert new customers through networking, referrals, market activations, and direct sales.
• Open and onboard customer accounts in line with KYC and regulatory requirements.
• Promote the bank's digital channels and e-banking products.
• Build and maintain strong relationships with retail and SME customers.
• Cross-sell relevant banking products and services.
• Monitor customer accounts and ensure high levels of customer satisfaction.
• Resolve customer complaints promptly and professionally.
• Gather market intelligence and provide feedback on competitor activities and customer needs.
• Ensure compliance with all internal policies and regulatory requirements. 

Requirements

• HND/B.Sc. in Business Administration, Finance, Marketing, Economics, or a related discipline.
• Minimum of 3 years' experience in banking, microfinance, sales, or relationship management.
• Proven ability to mobilise deposits and generate business opportunities.
• Strong sales, negotiation, and interpersonal skills.
• Good knowledge of banking products and customer relationship management.
• Proficiency in Microsoft Office applications.
• Excellent communication and presentation skills.