Job Summary
The General Manager is responsible for providing strategic leadership, overseeing the overall operations, and ensuring the effective management and profitability of the company's business activities across all branches.
The successful candidate must be highly experienced, proactive, result-oriented, and capable of driving business growth, improving operational efficiency, enforcing company policies, managing personnel, and ensuring that all departments function effectively towards achieving the company's objectives.
Key Responsibilities
General Administration and Operations
- Oversee the day-to-day operations of all company branches and ensure smooth and efficient business activities.
- Develop and implement operational strategies to improve productivity, profitability, and business growth.
- Ensure that all departments and branches operate in line with approved company policies, procedures, and standards.
- Supervise and coordinate the activities of Managers, Supervisors, and other departmental heads.
- Identify operational challenges and implement practical solutions to improve efficiency.
Staff and Human Resource Management
- Provide leadership, direction, and supervision to all staff and departmental heads.
- Ensure proper staff discipline, accountability, productivity, and adherence to company regulations.
- Work closely with HR to identify staffing needs, recruitment priorities, training requirements, and performance gaps.
- Evaluate the performance of departmental heads and ensure that staff deliver on their assigned responsibilities.
- Promote teamwork professionalism, and a productive working environment.
Sales and Business Development
- Develop and implement strategies to increase sales, attract customers, and improve customer retention.
- Monitor sales performance across all branches and ensure that sales targets are achieved.
- Identify new business opportunities, market trends, and areas for business expansion.
- Ensure excellent customer service and effective handling of customer complaints.
- Develop strategies to improve the company's competitive position in the retail market.
Financial and Inventory Management
- Work with the Accounts and Inventory departments to ensure proper financial accountability and effective stock management.
- Monitor operational expenses and ensure cost control across all branches.
- Ensure proper stocktaking, inventory reconciliation, and reduction of stock losses, damages, and expiries.
- Monitor cash management procedures and ensure that all revenue is properly accounted for.
- Review financial and operational reports and make appropriate recommendations to Management.
Procurement and Supply Chain Management
- Ensure effective procurement processes and timely replenishment of stock.
- Monitor supplier relationships, pricing, product quality, and delivery schedules.
- Ensure that procurement activities are properly authorized and aligned with company policies.
- Work with the Warehouse and Inventory departments to ensure efficient storage, distribution, and movement of goods.
Compliance, Security and Risk Management
- Ensure compliance with relevant government regulations, statutory requirements, and company policies.
- Ensure adequate security measures are in place to protect company assets, staff, customers, and merchandise.
- Identify operational risks and implement measures to prevent fraud, theft, financial losses, and other business risks.
- Ensure proper maintenance of company facilities, equipment, and vehicles.
- Ensure compliance with health, safety, hygiene, and environmental standards.
Reporting and Management Accountability
- Prepare and present regular operational and performance reports to the Managing Director.
- Provide Management with timely updates on sales, staffing, inventory, expenses, operational challenges, and business performance.
- Make recommendations on policies, operational improvements, business expansion, and strategic decisions.
- Ensure that departmental heads are held accountable for their respective responsibilities and deliverables.
QUALIFICATIONS AND REQUIREMENTS
- Bachelor's Degree or HND in Business Administration, Management, Marketing, Accounting, or any related discipline.
- Minimum of 10 years' relevant work experience, with substantial experience in senior management within the retail or supermarket industry.
- Minimum of 10 years' relevant managerial experience in retail, supermarket operations, or a related industry.
- Proven track record of successfully managing multi-branch business operations.
- Strong leadership, administrative, organizational, and decision-making skills.
- Excellent knowledge of retail operations, inventory control, procurement, sales, and financial management.
- Must be a male.
- Strong negotiation, communication, and interpersonal skills.
- Good knowledge of business strategy, budgeting, and cost-control practices.
- Ability to manage multiple departments and deliver measurable business results.
- Proficiency in Microsoft Office and relevant business management systems.
- High level of integrity, professionalism, discipline, and accountability.
GENERAL EXPECTATION
The General Manager is expected to take full responsibility for the effective running of the company's operations, provide strong leadership across all branches, protect the company's interests, drive profitability, and ensure that Management's goals and directives are achieved.
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