Hotel Manager at Ellasot Consulting

Job Summary

• We are recruiting on behalf of a reputable organization for an experienced and strategic Hotel Manager to oversee the organization's functions.
• The Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring efficient service delivery, excellent guest experiences, staff productivity, and profitability.
• The successful candidate will coordinate all hotel departments, implement operational policies, manage resources, monitor performance, and ensure that the hotel maintains high standards of hospitality, cleanliness, safety, and customer satisfaction.

The Key Responsibilities
Hotel Operations Management:

• Oversee the day-to-day operations of the hotel to ensure smooth and efficient service delivery.
• Coordinate activities across departments, including Front Desk, Housekeeping, Food and Beverage, Maintenance, Security, and Administration.
• Develop and implement operational policies, procedures, and service standards.
• Monitor daily hotel activities and ensure compliance with established operational standards.
• Ensure rooms, facilities, and other hotel amenities are properly maintained.

Guest Relations and Customer Service:

• Ensure guests receive excellent customer service throughout their stay.
• Handle guest complaints, inquiries, and special requests professionally.
• Develop strategies to improve guest satisfaction, retention, and loyalty.
• Monitor guest feedback and implement improvements where necessary.

Staff and Human Resource Management:

• Supervise, coordinate, and evaluate the performance of hotel employees.
• Participate in recruitment, onboarding, training, and staff development.
• Prepare staff duty schedules and ensure adequate staffing across departments.
• Promote teamwork, discipline, accountability, and professionalism.
• Address staff concerns and resolve workplace conflicts.

Financial and Budget Management:

• Prepare and monitor departmental budgets, operational expenses, and revenue targets.
• Monitor hotel income, expenditure, and cash flow.
• Identify opportunities to reduce operational costs and improve profitability.
• Monitor room occupancy, room rates, and revenue performance.
• Ensure proper financial reporting and accountability across departments.

Sales and Business Development:

• Develop strategies to increase room occupancy and hotel revenue.
• Identify opportunities for corporate bookings, partnerships, events, and other business opportunities.
• Work with the marketing team to promote hotel services and facilities.
• Monitor competitors and hospitality industry trends.

Health, Safety and Compliance:

• Ensure compliance with relevant hospitality regulations, health and safety standards, and company policies.
• Supervise hotel security and emergency preparedness procedures.
• Ensure proper hygiene, sanitation, and maintenance standards.
• Conduct regular inspections of hotel facilities and operations.

Reporting and Performance Management:

• Prepare and submit regular operational and financial performance reports to Management.
• Monitor departmental KPIs and ensure targets are achieved.
• Identify operational challenges and recommend practical solutions.
• Provide Management with updates on hotel performance, staffing, guest satisfaction, and business growth.
• Coordinate activities across departments, including Front Desk, Housekeeping, Food and Beverage, Maintenance, Security, and Administration.
• Develop and implement operational policies, procedures, and service standards.
• Monitor daily hotel activities and ensure compliance with established operational standards.
• Ensure rooms, facilities, and other hotel amenities are properly maintained.

Requirement

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• 5–7 years of relevant experience in hotel or hospitality management.
• At least 2–3 years in a managerial or senior supervisory position.
• Strong knowledge of hotel operations, front office management, housekeeping, and food and beverage operations.
• Experience in budgeting, financial management, and revenue optimization.
• Good understanding of hotel management software and reservation systems.
• Knowledge of hospitality standards, health, safety, and regulatory requirements.