Client Relationship Executive Fashion at Domeo Resources International (DRI)

Reports to: Floor Manager / Customer Service Manager 
Direct Reports: None    

Main Function    

The Client Relationship Executive responsible for managing the front desk, welcoming clients and visitors, handling calls and inquiries, and ensuring a professional and pleasant first impression of the company. The role also supports administrative tasks, appointment scheduling, and customer coordination to ensure smooth daily operations within the fashion house.    

Role Responsibilities    

Front Desk Management

• Welcome clients, visitors, and guests in a polite and professional manner.
• Ensure the reception area is clean, organized, and presentable at all times.
• Direct visitors to the appropriate department or staff.
• Maintain a professional appearance and attitude at all times.
• Ensure proper visitor record and sign-in where required.

Call Handling & Communication

• Receive and direct incoming phone calls.
• Respond to customer inquiries in a courteous and helpful manner.
• Take messages accurately and forward them to the appropriate staff.
• Respond to emails or messages assigned to the front office.
• Provide correct information about the company’s products and services.

Client Appointment & Coordination

• Schedule client appointments for fittings, consultations, or meetings.
• Confirm appointments and remind clients when necessary.
• Coordinate with designers, sales staff, or production team on client visits.
• Ensure smooth flow of clients to avoid congestion.
• Assist in managing walk-in customers.

Customer Service Support

• Attend to customer’s questions about orders, fittings, or collections.
• Follow up with clients when instructed.
• Escalate complaints or difficult situations to the supervisor.
• Ensure customers feel welcomed and attended to.

Administrative Support

• Maintain front office records and files.
• Assist with documentation, photocopying, and basic office tasks.
• Receive and record deliveries, parcels, and documents.
• Ensure proper handling of company correspondence.
• Support management with simple administrative duties.

Office Coordination & Access Control

• Ensure the reception and waiting area reflects the company’s brand image.
• Monitor office supplies for the front desk.
• Assist in coordinating meetings when required.
• Support event preparation when needed (fashion shows, client events, etc.).
• Communicate important information to staff when instructed.
• Ensure unauthorized persons do not access restricted areas.
• Report suspicious activities to management.
• Maintain confidentiality of company and client information.

Qualifications and Requirements    

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, or related field.
• Previous experience as receptionist, front desk officer, or customer service staff is an advantage.
• Experience in fashion, retail, or service industry is an added advantage.
• Basic computer knowledge is required.

Core Competencies     

• Good communication skills
• Strong customer service ability
• Good organizational skills
• Ability to multitask
• Basic computer skills (MS Word, Excel, email)
• Professional appearance and attitude
• Good telephone etiquette