Reports to: Assistant Executive Housekeeper / Executive Housekeeper
Direct Reports: Room Attendants, Public Area Attendants
Main Function
The Housekeeping Supervisor is responsible for supervising, coordinating, and monitoring the daily activities of the Housekeeping team to ensure that all guest rooms, suites, public areas, back-of-house facilities, and assigned operational areas are maintained to the highest standards of cleanliness, hygiene, comfort, and presentation expected of a superior luxury hotel.
The Housekeeping Supervisor ensures that guestrooms are inspected before release for occupancy, housekeeping staff perform their duties efficiently, hotel standards are consistently maintained, and guest requests are attended to promptly. The role is also responsible for inventory control, quality inspections, staff supervision, training, health and safety compliance, and effective coordination with other departments to deliver exceptional guest experiences.
Role Responsibilities
Daily Housekeeping Operations
- Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, Housemen, and other housekeeping personnel.
- Allocate daily work assignments and room schedules based on occupancy levels and operational requirements.
- Conduct daily departmental briefings before each shift.
- Monitor staff productivity and ensure timely completion of assigned tasks.
- Ensure guestrooms are cleaned and prepared in accordance with luxury hotel standards.
- Ensure public areas remain clean, presentable, and guest-ready throughout the day.
- Verify room status updates before releasing rooms for guest occupancy.
- Ensure all housekeeping activities comply with the hotel\'s Standard Operating Procedures (SOPs).
Guest Room Inspection & Quality Assurance
- Inspect all cleaned guestrooms, suites, VIP rooms, and public areas before releasing them for occupancy.
- Verify cleanliness, presentation, maintenance condition, guest amenities, linen quality, and room functionality.
- Ensure bathrooms, furniture, fixtures, flooring, lighting, and appliances meet hotel standards.
- Identify deficiencies and instruct staff to carry out immediate corrective actions.
- Conduct random quality inspections throughout the day.
- Ensure all guestrooms consistently meet superior luxury hospitality standards.
- Monitor room turnaround times and ensure rooms are available as scheduled.
Guest Service & Satisfaction
- Ensure housekeeping services exceed guest expectations.
- Respond promptly to guest requests for extra amenities, cleaning services, linen replacement, baby cots, extra beds, and special arrangements.
- Resolve housekeeping-related guest complaints professionally and promptly.
- Follow up with guests after complaint resolution to ensure satisfaction.
- Coordinate special room preparations for VIPs, honeymoon guests, birthdays, anniversaries, and long-stay guests.
- Promote a guest-focused service culture within the housekeeping team.
Staff Supervision & Leadership
- Supervise housekeeping employees during assigned shifts.
- Monitor employee attendance, punctuality, grooming, and professional conduct.
- Train newly recruited housekeeping staff on cleaning procedures, safety standards, and luxury service expectations.
- Coach employees to improve productivity, efficiency, and service quality.
- Conduct on-the-job training and refresher sessions.
- Provide regular feedback and assist in employee performance evaluations.
- Foster teamwork, discipline, accountability, and professionalism.
Linen, Laundry & Uniform Control
- Monitor daily linen distribution and collection.
- Ensure adequate supply of clean linen, towels, uniforms, and guest amenities.
- Coordinate with the Laundry Department regarding linen availability and replacement.
- Inspect linen quality before issuing to guestrooms.
- Monitor linen losses, damages, stains, and shortages.
- Ensure proper handling and storage of linen and uniforms.
- Maintain appropriate linen par levels.
Inventory & Housekeeping Supplies Management
- Monitor inventory of cleaning chemicals, guest supplies, toiletries, amenities, and housekeeping equipment.
- Verify daily issuance and return of housekeeping supplies.
- Ensure housekeeping stores remain organized and secure.
- Conduct regular inventory counts and stock verification.
- Report low stock levels to the Executive Housekeeper.
- Prevent wastage, misuse, theft, and unauthorized consumption of housekeeping materials.
- Ensure proper storage and labeling of cleaning chemicals.
Coordination with Other Departments
- Coordinate with the Front Office regarding room availability, early arrivals, late departures, and VIP room readiness.
- Liaise with Engineering to report maintenance defects and follow up until completion.
- Coordinate with Laundry for timely delivery of clean linen and uniforms.
- Work closely with Security regarding lost-and-found items and guest property.
- Collaborate with Food & Beverage during conferences, banquets, and special events requiring housekeeping support.
- Maintain effective communication with all operational departments.
Health, Safety & Hygiene
- Ensure compliance with hotel hygiene, sanitation, and infection prevention standards.
- Monitor proper handling, storage, and usage of cleaning chemicals.
- Ensure housekeeping employees wear appropriate Personal Protective Equipment (PPE).
- Maintain safe working practices at all times.
- Conduct routine safety inspections within housekeeping work areas.
- Report accidents, hazards, and unsafe conditions immediately.
- Ensure compliance with fire safety and emergency procedures.
Lost & Found Management
- Ensure all lost-and-found items are handled according to hotel policies.
- Maintain accurate lost-and-found records.
- Secure guest property until claimed.
- Coordinate with Security and Front Office regarding guest inquiries.
- Ensure timely documentation and reporting of recovered items.
Reporting & Documentation
- Prepare daily housekeeping reports, room inspection reports, and shift reports.
- Maintain housekeeping attendance records and productivity reports.
- Document maintenance issues requiring Engineering intervention.
- Prepare inventory usage reports and linen control records.
- Submit operational reports to the Executive Housekeeper.
- Maintain accurate departmental documentation.
Compliance & Continuous Improvement
- Ensure compliance with hotel policies, SOPs, luxury hospitality standards, and statutory regulations.
- Participate in departmental meetings, quality audits, and training programmes.
- Recommend improvements to housekeeping procedures and operational efficiency.
- Support sustainability initiatives such as water conservation, energy efficiency, recycling, and waste reduction.
- Promote continuous improvement within the department.
Qualifications and Requirements
Education and Certifications
- National Diploma (ND), Higher National Diploma (HND), or Bachelor\'s Degree in Hospitality Management, Hotel Management, Home Economics, Facility Management, or a related discipline.
Experience
- Minimum of 3–5 years of housekeeping experience in a reputable hotel.
Skills
Technical Skills
- Room inspection standards
- Basic PMS room status entry
- Cleaning chemical handling
Soft Skills
- Attention to detail
- Supervisory communication
- Reliability
- Team leadership
Gmail
Yahoomail