Job Opportunities at Helena Frey Limited

EF. CODE

BRE 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Liaise with the business development team to implement strategic company marketing plans
• Manage, supervise all relevant internal and external communication platforms and avenues to growbrand & service awareness
• Contribute to reputational risk management of the brand message and promise
• Keep abreast of the competitor landscape and provide insights to business.
• Engage in periodic customer feedback surveys

REQUIREMENTS

• BSc in Marketing, Fine arts, Graphics Design, Advertising or related field.
• Professional qualifications in Marketing, Design and Brand Management is an added advantage
• Minimum of three (3) years experiencein advertising, design, brand or product promotion and management.

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REF. CODE

COO 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Report to the Managing Director on the day-to-day running of the HMO, the performance of various functional units within the organization and identified business objectives of HMO as shall be communicated.
• Ensure that adequate systems and processes are maintained to measure and monitor Company’s effectiveness, efficiency and quality of its healthcare delivery.
• Design and set comprehensive goals for cost cutting and efficient use of company resources
• Represent the company in strategic gathering in and out of state.
• Perform other functions as shall be determined.

REQUIREMENTS

• Minimum of 7 years in a Senior Management position in a similar role
• Knowledge of innovative technological advancements in managed health care.
• Possession of a master’s degree and/or Professional qualification(s in a relevant field and /or degree in the medical field from a reputable institution
• Experience in revenue management and understanding of payment methodologies within managed care products

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REF. CODE

CUS 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Serve as liaison between the business, its enrollees and providers, handling all internal and external calls and correspondences within the Business Office.
• Handle enrollee complaints, proffer appropriate solutions, document interactions, escalate and follow up on issues not immediately resolved.
• Handle billing concerns, complaints, verification, inquiries, referrals and authorization requests from health care providers.
• Provide accurate, valid and timely information to potential and existing enrollees on plans and payment options available.
• Professionally manage matters of confidential nature, and handle all privacy guidelines pertaining to medical information within expected standards

REQUIREMENTS

• First degree in any discipline with minimum of second class lower.
• 1-3 years’ experience in customer service delivery and familiarity with CRM systems and practices
• Excellent communication, problem solving and interpersonal skills , as well as good knowledge of Microsoft office tools

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REF. CODE

CUS 03

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Leads and supports the daily operations of a team remotely and in the office, responsible for providing pleasant and professional customer service experience to all external and internal customers.
• Monitors adherence of CSR team to Service Level Agreements
• Motivates, coaches, communicates clear expectations and behaviors, and builds accountability of team members.
• Participates in the strategy sessions and implementation of initiatives to drive business success.

REQUIREMENTS

• Must possess minimum of any of first degree or its equivalentin any discipline with at least 5years’ experience managing customer service or contact center teams.
• Excellent technical, problem solving, analytic and negotiation skills as well as interpersonal and outstanding customer service skills
• Knowledgeable in health insurance will be an added advantage.
• Excellent team supervision and management skills

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REF. CODE

FIO 02

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES
Prepare budgets in accordance with the requirements of varying business units and Ensure business compliance with statutory regulations and legislation regarding financial activities.

• Allot funds for business projects, monitor expenditure across projects and Conduct periodic financial assessments and generate reports to aid management decisions.
• Interpret complex financial information analyses the financial climate and market trends and develop financial plans and projections for the company and Conduct analysis of financial risks and benefits on business initiatives.
• Supervise finance officers, assistants and related employees to aid the daily financial operations, including tracking financial data, invoicing, payroll, etc
• Aid in the establishment and implementation of training programs for the finance department.

REQUIREMENTS

• MSc/MBA and/or relevant certification (e.g. ICAN, ACCA, CFA/CPA
• 7+ years work experience in senior finance role with experiences in budgeting and risk management, an In-depth understanding of cash flow management, bank reconciliation and bookkeeping and Leadership abilities

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REF. CODE

ADS 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Schedule appointments and update event calendars, Book travel arrangementsand Maintain contact lists.
• Edit company’s correspondence and ensure document accuracy and Assist in the preparation of regularly scheduled reports.
• Order office supplies and research new deals and suppliers.
• Maintain databases and filing systems, whether electronic or paper
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers, other tasks as assignee and Write and distribute email, correspondence memos, letters, faxes and form

REQUIREMENTS

• BSc/HND degree in Administration or related field/ OND.
• 2-3 years experience in similar role knowledge of office management systems and procedure and Excellent communication and interpersonal skills

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REF. CODE

BDO 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Research, develop, plan and implement existing, build key customer relationships, identify business opportunities, negotiate, close business deals and maintain extensive knowledge of current market conditions.
• Contribute to business development team to increase sales, Implement digital marketing initiatives to drive sales and business visibility to achieve organizational goals.
• Perform business analysis based on industry reviews, market trends and report to management for decision making purposes.

REQUIREMENTS

• HND/Bachelor’s degree in Business Administration, Marketing or related Fields.
• 3-4 years Experience in Marketing, Insurance or any other relevant field.
• Professional Qualifications will and HMO Experience and Knowledge of the National Health Insurance Scheme (NHIS) operations will be an added advantage

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REF. CODE

CCM 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Updates of health plan benefits, network providers including inclusions and exclusions in contract terms.
• Monitor and evaluate quality within budget limits, promoting the effective and efficient utilization of business resourcesand provide reports on periodical evaluation of care management program.
• Monitor regulatory compliance functions related to care management activities and Manages all investigations, medical and treatment referrals, and Interpret relevant medical documents
• Manage relationship between enrollees, the business, and healthcare providers and Responsible for maintaining appropriate care costs audits.

REQUIREMENTS

• Minimum of a BSc in Health Management, Public Health, Health Science, Business Administration or related field.
• 3+ years of experience in managed care/HMO operations with minimum of 3 years at a management level, Effective communication skill required healthcare professionals and providers,Problem-solving and decision-making skill. Professional Certifications as applicable.

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REF. CODE

HIT 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Oversee all technology operations (e.g. network security) and evaluate them according to established goals.
• Manage the purchase and deployment of efficient and cost effective technological equipment and software,Create standard operating procedures related to best practice, ensure written protocols and guidelines are provided for all end-users.
• Audit systems, assess their outcomes
• Manage documentation of user and system manuals, license agreements, all documentation relating to modifications and upgrades.
• Ensure security of data, network access and backup systems,manage the IT department, contribute to the hiring, evaluation, and training process for IT staff.

REQUIREMENTS

• MSc/MA in Programming, Computer Science, engineering or any other Relevant IT Certifications.
• 6+ years’ management experience in an IT role and Proven experience working with EMR/EHR system and experience providing tailored IT solutions and in managing IT budget.
• Excellent organizational and leadership skills.

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REF. CODE

HMS 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Research,develop,plan,implementexisting,identifiedopportunitiesfor the company, train and lead business development team to sales and achieve Organisational goals.
• Define the strategic direction for the Business Development function to align with the overall strategic goals of the company and Implement digital marketing initiatives to drives sales and business visibility.
• Develop long-term strategic goals to build key customer relationships, identify business opportunities, negotiate,close business deals and Perform business analysis based on industry reviews, market trends and report to management for decision making purposes.

REQUIREMENTS

• Minimum of a HND/Bachelor’s degree in Business Administration, Marketing or related Fields.
• 5-6yrsExperienceinMarketing, Insurance or any other relevantfield, 3years of which must be in a managerial capacity. Strong business acumen, Excellent sales and customer relationship skills, Good communication/presentation skills (both oral and written), Creative, innovative and able to think outside the box..
• HMO Knowledge of the National Health Insurance Scheme (NHIS) operations and will also be an advantage.

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REF. CODE

HRM 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Design, implement HR strategies and initiatives aligned with the overall business strategy,maintainhistorical human resource record, keeping past and current records.
• Maintain the work structure by updating job requirements, job descriptions, maintains organization staff by facilitating recruitment, interview, selection program, conducting, analyzing exit interview and recommending changes.
• Prepare employees for assignments by establishing, conducting orientation and placement.
• Manage payroll, pay budget, benefit programs,ensure planning and monitoring of employee appraisal, training, coaching, hearing and resolving employee grievances, counseling employees and supervisors.
• Ensure legal compliance throughout human resource management.

REQUIREMENTS

• Minimum of a Bachelor’s degree in Human Resources or related fields. Professional Qualifications will also be an advantage
• Relevant experience of 2 years as HR manager or other HR executive.

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REF. CODE

ISA 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Monitor and maintain computer systems, networks,Installation, configuration of hardware, software, operating systems and applications.
• Diagnose and resolve network, hardware or software issues.
• License agreements, all documentation relating to modifications and upgrade.
• Ensure that IT standard operating procedures and guidelines, in relation to best practice, are adhered to across the organization, document and analyses IT logs to spot trends and underlying issues.
• Assist in training sessions to educate users in handling, learning systems and applications.

REQUIREMENTS

• BSc/HND in Programming, Computer Science, engineering or relevant field.
• 2+ years of relevant experience required.
• Network certification or Help Desk experience is also an added advantage.

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REF. CODE

REA 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Amplify market research projects, gathers intelligence on present industry, technology and consumer trends.
• Analyses various metrics and data sets within health care industry and generate reports using various analytic/programming tools required.
• Analyze and evaluate generate data reports identifying trends, assumptions, and potential pitfalls.
• Implementation of plans like resource allocation plans, monitoring guidelines, assessment, and project accountabilities
• Ensuring that planned activities are aligned with overall business objectives and can be translated into financial value.

REQUIREMENTS

• BSc in Computer Science, Healthcare, Economics, or other related degree, MSc and applicable Certifications will be a plus.
• Relevant experience in research or analytic Field, Proven skills in project management, research design, data management.

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REF. CODE

FIO 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Ensure that financial transactions are updated and properly recorded.
• Record and ensure account receivables and payables activities are performed accurately and as scheduled.
• Aid in Preparation of monthly, quarterly and annual financial reports, Process invoices, maintain accurate records for all daily transactions and update internal systems with financial data.
• Identify, report, and resolve issues regarding accounting discrepancies and other financial related concerns.
• Ensure data integrity in all financial reporting

REQUIREMENTS

• BSc/HND degree in Finance, Accounting or Economics, Professional qualification is considered a plus.
• Proven work experience as a Finance Officer or similar role.

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REF. CODE

CLM 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Ensure that statutory and regulatory obligations are met to avoid infractions, proactively audit processes, practices and documents on a regular basis.
• Institute an effective, efficient and transparent system of internal control and monitor
• Compliance and recommendations.
• Manage accreditation and renewals of permits and other operational licenses required for business transactions.
• Provide to employees a statement of policies, procedures, standards and support in training them to ensure employees have adequate awarenessand understanding of all control standards.
• Define and implement a process for ensuring that a compliance culture is embedded
• Across the organization.

REQUIREMENTS

• LL.M, while Professional certifications (e.g. Certified Compliance & Ethics Professional (CCEP)) will be an added advantage
• 4+ years of experience in a similar role, Knowledge of healthcare operational, financial, quality assurance, procedures, standards and regulations and Experience in risk management.