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  • Posted: Aug 23, 2018
    Deadline: Sep 20, 2018
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    Helena Frey Limited is a human capital development company dedicated to building a balanced, functional workforce that addresses organizational needs and workforce capabilities. Through strategic partnerships and collaborations with varied stakeholders and deploying our research-based solutions for the youth, individual and organizations we serve, we undertake people related, learning and workplace challenges, assist organizations to build internal capabilities, aligning their structures, processes, systems and human capital potential to meet their enterprise strategic goals. We recognize we are the sum of our individual parts and appreciate the intricate link between the individual, organization and national success. Therefore, taking up wide-ranging development initiatives of the nations workforce for better human existence and interaction, we are poised to inspire and empower our human asset, beginning with the millennial and the young men and women who make up the bulk of today’s working population to apply themselves more productively and strategically. Leveraging also on our research-based interdisciplinary knowledge (ours and others’), scientifically proven talent management tools and best practices, we create sundry contextually relevant solutions that assess, develop and transition talent for a sustained learning experience. In the process, our ever-satisfied clients are nudged to learn, unlearn, relearn and change what isn’t serving them.
    Read more about this company

     

    Customer Service Team Lead

    REF. CODE

    CUS 03

    LOCATION

    LAGOS MAINLAND 

    DUTIES & RESPONSIBILITIES

    • Leads and supports the daily operations of a team remotely and in the office, responsible for providing pleasant and professional customer service experience to all external and internal customers.
    • Monitors adherence of CSR team to Service Level Agreements
    • Motivates, coaches, communicates clear expectations and behaviors, and builds accountability of team members.
    • Participates in the strategy sessions and implementation of initiatives to drive business success.

    REQUIREMENTS

    • Must possess minimum of any of first degree or its equivalentin any discipline with at least 5years’ experience managing customer service or contact center teams.
    • Excellent technical, problem solving, analytic and negotiation skills as well as interpersonal and outstanding customer service skills
    • Knowledgeable in health insurance will be an added advantage.
    • Excellent team supervision and management skills

    Method of Application

    Send Current CV to: resumes@helenafrey.com quoting relevant JOB TITLE &REF CODE as email Subject.

    Only Shortlisted candidates will be contacted

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