Customer Service Officer at Lagos Fashion Festival

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support across multiple channels. Also, telemarketing skill is required

Key Responsibilities:

• Handle customer inquiries and provide accurate information about our services, events, and membership programs.
• Assist customers with registration, payments, and troubleshooting issues related to our online platforms and events.
• Manage incoming calls, emails, and live chat interactions in a professional and timely manner.
• Collaborate with other teams to resolve customer issues and escalate complex issues to the appropriate department.
• Maintain a comprehensive knowledge of our products, services, and policies to ensure accurate and efficient support.
• Proactively identify opportunities to improve the customer experience and suggest process enhancements.
• Keep detailed records of customer interactions and feedback to inform business decisions and improve service quality.
• Contribute to a positive and collaborative work environment, supporting team members and participating in training and development activities.

Qualifications:

• Proven experience in customer support or a similar role, with a strong focus on delivering exceptional service.
• Excellent communication skills, both written and verbal, with the ability to empathize and build rapport with customers.
• Proficiency in using CRM software, live chat tools, and Microsoft Office Suite.
• Strong organizational and problem-solving skills, with a keen attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

Passion for fashion, music, and African culture