Sales Officer at Contec Global Infotech Limited

Responsibilities:

• Customer Assistance:
  • Greet customers as they enter the store and ascertain their needs.
  • Provide detailed information about products, including features, specifications, and pricing.
  • Assist customers in making informed purchasing decisions by offering product recommendations based on their requirements.
  • Handle customer inquiries, complaints, and returns professionally and efficiently.
• Sales Generation:
  • Actively engage with customers to promote sales and achieve monthly targets.
  • Upsell and cross-sell products to maximize revenue and enhance customer satisfaction.
  • Demonstrate product functionalities and advantages to customers to encourage purchases.
  • Stay updated on new product releases and promotions to effectively promote and sell merchandise.
• Store Maintenance:
  • Ensure the cleanliness and organization of the store's display areas, including product shelves, counters, and demo stations.
  • Monitor and replenish merchandise on the sales floor to maintain adequate inventory levels.
  • Assist in periodic stocktaking activities to accurately account for inventory.
• Product Knowledge and Training:
  • Continuously educate yourself on the latest trends, technologies, and features of electronic products.
  • Attend training sessions and product briefings provided by manufacturers or the company to enhance product knowledge.
  • Share insights and best practices with team members to improve overall sales performance.
• Team Collaboration:
  • Collaborate with colleagues and other departments to ensure a seamless customer experience.
  • Communicate effectively with the sales team and management regarding customer feedback, sales trends, and inventory requirements.

Requirements

• High school diploma or equivalent; degree in Business Administration or related field preferred.
• Proven experience in retail sales, preferably in the electronics industry.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a passion for helping people.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic understanding of electronic products and their specifications.
• Proficiency in using point-of-sale (POS) systems and other sales software.
• Flexibility to work evenings, weekends, and holidays as required.
• Physical ability to stand and walk for extended periods.
• Willingness to undergo background checks or screenings as required by the company.
• Commitment to upholding company policies and ethical standard.