Customer Service Representative at Helena Frey

REF. CODE

CUS 01

LOCATION

LAGOS MAINLAND 

DUTIES & RESPONSIBILITIES

• Serve as liaison between the business, its enrollees and providers, handling all internal and external calls and correspondences within the Business Office.
• Handle enrollee complaints, proffer appropriate solutions, document interactions, escalate and follow up on issues not immediately resolved.
• Handle billing concerns, complaints, verification, inquiries, referrals and authorization requests from health care providers.
• Provide accurate, valid and timely information to potential and existing enrollees on plans and payment options available.
• Professionally manage matters of confidential nature, and handle all privacy guidelines pertaining to medical information within expected standards

REQUIREMENTS

• First degree in any discipline with minimum of second class lower.
• 1-3 years’ experience in customer service delivery and familiarity with CRM systems and practices
• Excellent communication, problem solving and interpersonal skills , as well as good knowledge of Microsoft office tools