Jobs at Universal Human Resource Consult

Job Summary

• The Operations Manager oversees the day-to-day running of the hotel to ensure smooth operations, exceptional guest experiences, and efficient coordination across all departments.
• The role involves managing staff performance, maintaining quality standards, optimizing resources, and ensuring compliance with the hotel’s policies and brand expectations.
• The ideal candidate is an experienced hospitality professional with strong leadership, organizational, and problem-solving skills, dedicated to maintaining operational excellence and guest satisfaction.

Key Responsibilities
Operational Oversight:

• Oversee daily operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance,Security etc.
• Ensure all departments operate efficiently and in alignment with the hotel’s service standards.
• Monitor the quality of products and services provided to guests, ensuring consistent delivery of high-quality experiences.
• Coordinate inter-departmental communication to ensure smooth and efficient workflow.

Staff Management & Leadership:

• Supervise and support department heads in executing their duties effectively.
• Conduct regular team meetings to align staff with the hotel’s goals and service expectations.
• Mentor, train, and motivate employees to perform at their best and maintain high morale.
• Evaluate staff performance and recommend development or disciplinary actions as required.

Financial & Resource Management:

• Support the General Manager in budget preparation and cost control.
• Monitor departmental budgets and expenditures to ensure profitability targets are met.
• Review and approve operational purchases and ensure optimal resource utilization.
• Analyze financial and operational reports to identify areas for improvement.

Guest Experience Management:

• Ensure exceptional guest satisfaction across all touchpoints.
• Handle escalated guest complaints or service recovery situations with professionalism.
• Monitor guest feedback (online and in-person) and develop action plans to address recurring issues.
• Foster a culture of hospitality and personalized service among all employees.

Compliance & Standards:

• Ensure the hotel complies with health, safety, security, and labor regulations.
• Maintain cleanliness, hygiene, and safety standards throughout the property.
• Ensure all operations align with brand standards, company policies, and industry best practices.
• Review operational procedures regularly to enhance efficiency and guest satisfaction.

Strategic Planning & Reporting:

• Assist the General Manager in developing and implementing long-term operational strategies.
• Track and analyze key performance indicators (KPIs) across departments.
• Prepare and present operational reports to management.
• Drive continuous improvement initiatives across all areas of the hotel.

Qualifications & Experience

• B.Scin Hospitality Management, Business Administration, or related field.
• Minimum of 7 years of progressive experience in hotel operations, with at least 2 years in a managerial capacity.
• Proven track record of managing hotel operations successfully.
• Experience working in a 4-star or 5-star hospitality environment is an added advantage.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sound financial acumen and analytical skills.
• Exceptional organizational and problem-solving capabilities.
• Customer-oriented mindset with a focus on service excellence.
• Proficiency in hotel management software (Opera, Micros, or similar) and MS Office Suite.

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Job Summary

• The Financial Controller is responsible for managing all financial and accounting operations of the hotel.
• This includes budgeting, forecasting, financial reporting, cost control, audit coordination, and ensuring compliance with financial regulations and internal policies.
• The role ensures that the hotel’s financial resources are used efficiently to support profitability, sustainability, and growth.
• The ideal candidate is a detail-oriented and analytical finance professional with strong leadership skills and a deep understanding of the hospitality industry’s financial operations.

Key Responsibilities
Financial Planning & Analysis:

• Develop and manage annual budgets, forecasts, and financial strategies in line with the hotel’s goals.
• Prepare periodic financial statements and management reports, including profit and loss, balance sheets, and cash flow statements.
• Analyze financial performance, identify trends, and provide insights to support management decision-making.
• Monitor and control operational expenses to achieve financial targets.

Accounting Operations:

• Supervise daily accounting operations, including accounts payable, receivable, payroll, and general ledger.
• Ensure timely and accurate posting of financial transactions in accordance with accounting principles.
• Reconcile bank statements and oversee cash management and liquidity control.
• Maintain accurate and up-to-date financial records in compliance with statutory and internal requirements.

Internal Controls & Compliance:

• Develop and enforce strong internal control systems to safeguard assets and prevent fraud.
• Ensure compliance with local tax laws, financial reporting standards, and corporate policies.
• Liaise with external auditors, tax authorities, and regulatory agencies as required.
• Conduct periodic internal audits to assess financial risks and recommend corrective measures.

Cost Management & Revenue Optimization:

• Work closely with department heads (e.g., F&B, Rooms, Procurement) to monitor costs and enhance profitability.
• Implement cost control measures without compromising service quality.
• Oversee pricing strategies, revenue management reports, and cost-benefit analyses.
• Identify areas for financial improvement and operational efficiency.

Leadership & Team Management:

• Supervise, train, and mentor finance team members to ensure high performance and professional growth.
• Foster collaboration between the finance department and other operational units.
• Develop and maintain a culture of financial integrity and accountability.

Strategic Support:

• Advise management on financial implications of business decisions and investment opportunities.
• Support strategic initiatives such as expansion, renovation, or capital projects.
• Provide financial analysis and projections to guide management’s planning process.

Skills & Competencies:

• Strong analytical and quantitative skills.
• Excellent leadership and communication abilities.
• Deep knowledge of accounting principles, taxation, and financial regulations.
• Proficiency in hotel accounting systems (e.g., Opera PMS, Micros, Quickbooksor Sage).
• High level of accuracy, attention to detail, and confidentiality.
• Strong problem-solving and decision-making skills.

Qualifications & Experience

• B.Sc in Accounting, Finance, or related field.
• Professional certification such as , ICAN, ACA, ACCA, or equivalent is required.
• Minimum of 6 years of progressive experience in accounting or finance, with at least 3 years in a managerial or controller role within the hospitality industry.
• Proven experience in budgeting, cost control, and financial reporting in a hotel environment.

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Job Description

• The Client Service Manager is responsible for ensuring exceptional guest experiences throughout their stayfrom check-in to departure.
• The role involves managing guest relations, handling inquiries and complaints, supervising front office operations, and ensuring that the highest levels of customer satisfaction and service excellence are consistently achieved.
• The ideal candidate is a customer-focused professional with strong communication, problem-solving, and leadership skills, passionate about delivering memorable hospitality experiences.

Responsibilities
Guest Experience Management:

• Ensure guests receive prompt, courteous, and professional service at all times.
• Supervise daily front desk operations, concierge, and reservations to ensure seamless service delivery.
• Handle guest inquiries, feedback, and complaints efficiently and professionally, ensuring quick resolution.
• Maintain consistent guest engagement to identify needs and exceed expectations.
• Ensure the hotel’s service standards are upheld in all guest interactions.

Relationship & Communication Management:

• Build and maintain strong relationships with guests, especially VIPs, corporate clients, and long-stay guests.
• Follow up on guest satisfaction after check-in and post-departure.
• Collaborate with other departments (Housekeeping, F&B, Sales, Maintenance) to ensure guest needs are met.
• Act as the main point of contact for clients during events, conferences, or group bookings.

Operations & Team Supervision:

• Supervise front office and guest relations staff to ensure adherence to policies and service standards.
• Train and mentor front-line staff in customer service excellence, conflict resolution, and communication.
• Oversee check-in/check-out processes, room assignments, and billing accuracy.
• Review daily reports to track guest satisfaction metrics and operational efficiency.

Complaint Handling & Service Recovery:

• Respond promptly to guest complaints, ensuring satisfactory resolution and recovery.
• Log and track guest issues to identify recurring concerns and propose preventive actions.
• Conduct follow-up calls or messages to ensure issues are fully resolved.

Reporting & Continuous Improvement:

• Prepare and present reports on guest satisfaction, feedback trends, and service performance.
• Develop and implement strategies to enhance the guest experience.
• Recommend improvements to hotel services, amenities, and customer care processes.

Requirements

• B.Sc.in Hospitality Management, Business Administration, or related field.
• Minimum of 5years of experience in guest relations, front office, or client service management within the hospitality industry.
• Proven track record of delivering high guest satisfaction and managing client relationships.
• Supervisory or managerial experience preferred.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Warm, empathetic, and professional demeanor.
• Exceptional leadership and team management skills.
• Ability to multitask and thrive under pressure.
• Strong organizational and attention-to-detail abilities.
• Proficiency in hotel management systems (Opera, Protel, or similar) and Microsoft Office Suite.

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Job Summary

• The Chef is responsible for planning, preparing, and presenting high-quality meals that meet the hotel’s standards of taste, presentation, and hygiene.
• This role oversees all kitchen operations, ensures cost-effective food production, maintains food safety standards, and leads the culinary team to deliver exceptional dining experiences to guests.

Key Responsibilities
Menu Planning & Food Preparation:

• Plan and design menus that reflect the hotel’s brand, guest preferences, and seasonal ingredients.
• Oversee preparation, cooking, and presentation of meals to ensure consistent quality and portion control.
• Introduce innovative dishes, special menus, and themed buffets to enhance guest satisfaction.
• Supervise daily mise en place and ensure readiness for service periods.

Kitchen Operations Management:

• Manage daily kitchen operations to ensure efficiency, cleanliness, and compliance with standards.
• Assign duties to kitchen staff and monitor workflow to maintain timely food service.
• Ensure all kitchen equipment and utensils are properly maintained and in good working condition.
• Coordinate with other departments (Front Office, F&B, Procurement, Stores) to ensure smooth operations.

Food Safety & Hygiene:

• Enforce strict compliance with food safety, sanitation, and hygiene standards (HACCP).
• Conduct regular inspections of the kitchen, storage, and preparation areas.
• Ensure proper food storage, labeling, and rotation following FIFO/FEFO principles.
• Maintain accurate records of temperature logs and hygiene checklists.

Cost Control & Inventory Management:

• Work closely with the Cost Controller and Procurement team to monitor food costs and minimize wastage.
• Maintain accurate inventory of kitchen supplies and ingredients.
• Recommend cost-effective sourcing strategies and assist in stock ordering.
• Control portion sizes to achieve target food cost percentages.

Team Leadership & Training:

• Supervise, train, and motivate kitchen staff to maintain high culinary standards.
• Conduct regular team briefings, safety training, and performance appraisals.
• Foster teamwork, discipline, and a positive work environment in the kitchen.
• Ensure all staff adhere to uniform and grooming standards.

Guest Satisfaction & Quality Assurance:

• Ensure all meals are prepared and served in line with guest preferences and dietary requirements.
• Handle special requests and VIP meal orders with precision and creativity.
• Obtain feedback from guests and adjust menus or recipes as needed.
• Uphold the hotel’s reputation for quality dining experiences.

Qualifications & Experience

• Diploma or Degree in Culinary Arts, Hotel & Catering Management, or related field.
• Minimum of 5 years’ professional experience as a Chef in a hotel, resort, or fine-dining restaurant.
• Certification in Food Safety or HACCP is an advantage.
• Proven experience in menu creation, kitchen supervision, and cost management.

Skills & Competencies:

• Strong culinary and creative cooking skills.
• Excellent leadership and people management abilities.
• Knowledge of international and local cuisines.
• Sound understanding of food cost control, hygiene, and safety standards.
• Ability to work under pressure and meet deadlines.
• Attention to detail, presentation, and quality.
• Excellent organizational and communication skills.

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Job Summary

• The IT Manager is responsible for overseeing all technology operations in the hotel, ensuring reliable, secure, and efficient functioning of IT systems, networks, and software applications.
• The role involves managing the hotel’s Property Management System (PMS), Point of Sale (POS) systems, internet and communication networks, and data security protocols.
• The IT Manager provides technical support to staff, ensures seamless guest connectivity, and drives digital transformation initiatives to enhance operational efficiency and guest experience.

Key Responsibilities
Systems & Network Management:

• Oversee the installation, configuration, and maintenance of all IT infrastructure including servers, networks, routers, switches, and Wi-Fi systems.
• Ensure uninterrupted operation of hotel systems such as PMS, POS, accounting, and inventory management software.
• Monitor system performance and resolve any technical issues promptly to minimize downtime.
• Maintain backups and disaster recovery systems for critical data and applications.

Software & Application Management:

• Administer and support all software applications used by the hotel (Opera, Micros, Sage, Zoho etc.).
• Ensure proper user access control, license management, and software updates.
• Collaborate with software vendors and service providers for maintenance, upgrades, and troubleshooting.

Data Security & Compliance:

• Implement and enforce cybersecurity policies to protect hotel systems and guest data.
• Regularly update antivirus software, firewalls, and system patches.
• Conduct periodic security audits and ensure compliance with data protection regulations.
• Train staff on IT security awareness and safe data handling practices.

User Support & Training:

• Provide technical support to all departments for hardware, software, and network-related issues.
• Maintain a helpdesk system to track and resolve IT support requests efficiently.
• Train staff on new systems, tools, and technology best practices.

IT Strategy & Budgeting:

• Develop and implement IT policies, strategies, and plans that align with the hotel’s goals.
• Prepare and manage the IT department’s annual budget.
• Evaluate emerging technologies and recommend upgrades to improve operational efficiency and guest service.
• Ensure cost-effective procurement and maintenance of IT equipment and licenses.

Vendor & Contract Management:

• Liaise with IT vendors, internet service providers, and hardware suppliers to ensure optimal service delivery.
• Negotiate service contracts and ensure adherence to agreed SLAs.
• Oversee maintenance contracts and renewals for all IT-related assets.

Qualifications & Experience

• B.Sc Degree in Computer Science, Information Technology, or a related field.
• Professional certifications such as CCNA, CompTIA, ITIL, or Microsoft Certified Systems Engineer (MCSE) are an advantage.
• Minimum of 5 years IT experience, with at least 2 years in a supervisory or managerial role within the hospitality industry.
• Hands-on experience with PMS (Opera, IDS, or similar), POS, and accounting systems (Sage, Sun Systems, etc.).

Skills & Competencies:

• Strong technical knowledge of networks, servers, databases, and hospitality software.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Effective leadership and project management capabilities.
• High attention to detail and organizational ability.
• Excellent communication and interpersonal skills.
• Knowledge of cybersecurity and data protection best practices.

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Job Summary

• The Sales Manager is responsible for driving revenue growth by identifying new business opportunities, maintaining strong relationships with existing clients, and promoting the hotel’s services and facilities to maximize occupancy and profitability.
• The role requires a proactive, target-driven professional who can develop and execute effective sales strategies that align with the hotel’s overall business objectives.

Key Responsibilities
Business Development & Revenue Generation:

• Develop and implement strategic sales plans to achieve and exceed revenue targets.
• Identify and pursue new business opportunities across corporate, government, leisure, and group segments.
• Conduct regular market research to identify trends, competitor activities, and customer preferences.
• Negotiate and close sales contracts, ensuring profitability and compliance with hotel policies.

Client Relationship Management:

• Build and maintain strong relationships with key clients, travel agents, corporate organizations, and event planners.
• Regularly meet with existing and potential clients to understand their needs and offer tailored solutions.
• Represent the hotel at industry events, exhibitions, and networking activities to enhance brand visibility.
• Handle client inquiries, follow-ups, and feedback promptly and professionally.

Sales Planning & Reporting:

• Prepare monthly, quarterly, and annual sales forecasts and performance reports.
• Monitor sales performance metrics and recommend strategies for improvement.
• Collaborate with the marketing team to develop promotional campaigns and digital marketing initiatives.
• Coordinate with other departments (Front Office, Food & Beverage, Banquet, Reservations) to ensure client satisfaction and seamless service delivery.

Contract & Account Management:

• Maintain an updated database of all accounts, prospects, and leads in the hotel’s CRM system.
• Renew existing contracts and review terms periodically to ensure competitiveness.
• Handle key accounts personally and ensure exceptional service delivery to retain business.

Team Leadership (If applicable):

• Supervise and mentor members of the sales team to ensure optimal performance.
• Conduct regular training and development sessions for sales staff.
• Promote a culture of excellence, collaboration, and accountability within the team.

Qualifications & Experience

• B.Sc. / HND in Marketing, Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of proven sales experience in the hotel or hospitality industry.
• Demonstrated success in achieving sales targets and managing key accounts.
• Experience in event sales, corporate bookings, or banquet sales is an added advantage.

Skills & Competencies:

• Strong sales, negotiation, and presentation skills.
• Excellent communication and interpersonal abilities.
• Deep understanding of the hospitality industry and market trends.
• Goal-oriented, self-motivated, and results-driven.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite and hotel CRM systems (e.g., Opera, Salesforce).

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Job Summary

• The Food and Beverage Manager oversees the daily operations of all food and beverage outlets within the hotel, including restaurants, bars, room service, banqueting, and catering.
• The role ensures consistent delivery of high-quality food, excellent guest service, profitability, and compliance with health and safety standards.
• The F&B Manager works closely with kitchen, service, and event teams to enhance the overall guest dining experience.

Key Responsibilities
Operational Management:

• Supervise and coordinate the activities of all F&B outlets, ensuring efficient and smooth operations.
• Oversee food preparation, presentation, and service to ensure quality standards are met.
• Monitor and maintain hygiene, sanitation, and safety standards across all F&B departments.
• Manage restaurant and bar inventories, including beverage stocks, cutlery, and linens.

Financial Management:

• Prepare, monitor, and manage F&B budgets, ensuring cost control and revenue targets are achieved.
• Analyze monthly food and beverage costs, sales reports, and profitability.
• Work with the Cost Controller to minimize wastage and maximize margins.
• Approve purchase requisitions and review supplier performance.

Customer Service & Experience:

• Ensure consistent delivery of excellent guest service across all dining outlets.
• Handle guest complaints promptly and professionally, ensuring issues are resolved to satisfaction.
• Monitor guest feedback and implement improvements to enhance service quality.

Staff Management & Training:

• Train, and supervise F&B staff to ensure professionalism, teamwork, and service excellence.
• Conduct regular briefings, performance evaluations, and coaching sessions.
• Develop staff schedules and ensure adequate coverage for all shifts and events.

Menu Planning & Coordination:

• Collaborate with the Executive Chef on menu design, pricing, and seasonal promotions.
• Evaluate menu performance and introduce creative offerings to attract guests.
• Coordinate with marketing and sales teams to promote F&B events, banquets, and packages.

Compliance & Standards:

• Ensure compliance with food safety, health, and hygiene regulations.
• Maintain up-to-date knowledge of industry trends and customer preferences.
• Ensure all licenses, certifications, and permits related to F&B operations are current.

Qualifications & Experience

• B.Sc. in Hospitality Management, Hotel & Catering Management, or related field.
• Minimum of 5 years’ progressive experience in F&B operations within a reputable hotel or resort.
• Proven track record in managing large F&B teams.
• Professional certifications in Food Safety or Hospitality Management are an added advantage.

Skills & Competencies:

• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of food and beverage operations, cost control, and menu management.
• Financial acumen and ability to analyze performance data.
• Strong problem-solving, decision-making, and multitasking abilities.
• Customer-centric mindset with a focus on service quality.

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Job Summary

• The Head of Store is responsible for managing and controlling all inventory and store operations in the hotel.
• This includes receiving, storing, issuing, and maintaining accurate records of all goodsfrom food and beverage items to housekeeping materials and maintenance supplies.
• The role ensures proper stock management, minimizes waste or loss, and supports smooth operations across all departments through timely and efficient supply.

Key Responsibilities

• Supervise the receipt, storage, and issuance of all hotel goods and materials.
• Ensure all items are received in good condition, properly labeled, and stored according to standard procedures.
• Implement and enforce First-In-First-Out (FIFO) and First-Expired-First-Out (FEFO) inventory principles.
• Maintain proper organization, cleanliness, and security of all storage areas. Inventory & Stock Control:
• Maintain accurate records of stock movements receipts, transfers, issues, and returns. Conduct daily, weekly, and monthly stock counts and reconcile physical stock with system records.
• Monitor stock levels and alert management when reorder levels are reached.
• Identify and report obsolete, slow-moving, or damaged items.
• Work closely with the Procurement Department to ensure timely replenishment of items.
• Coordinate with the Cost Controller, Executive Chef, and other department heads to meet operational needs.
• Ensure accurate documentation of all stock requests and approvals.
• Prepare and submit daily, weekly, and monthly inventory reports to management.
• Maintain up-to-date records of all incoming and outgoing goods.
• Ensure stock data is accurately recorded in the hotel’s inventory management system.
• Ensure compliance with hotel SOPs, internal control policies, and audit standards.
• Safeguard store inventory against theft, loss, or pilferage through strict control procedures.
• Support internal and external audits with accurate inventory documentation and reports.
• Supervise and train store staff to ensure efficiency, accuracy, and compliance with policies.
• Assign and monitor daily tasks, ensuring timely completion of all store-related duties.
• Promote a culture of accountability, integrity, and continuous improvement.
• Strong organizational and record-keeping skills.

Qualifications & Experience

• B.Sc./HND in Accounting, Business Administration, Supply Chain Management, or related field.
• Minimum of 5 years’ experience in storekeeping or inventory management within the hospitality industry.
• Experience with hotel systems such as Opera, Micros, or Materials Control (MC) is an advantage.
• Familiarity with auditing and cost control procedures.

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Job Description

• The Accountant is responsible for managing the hotel’s daily financial transactions, ensuring accuracy in bookkeeping, financial reporting, and compliance with accounting standards.
• The role supports budgeting, payroll, revenue reconciliation, and internal control processes to ensure financial integrity and operational efficiency.
• The ideal candidate is detail-oriented, organized, and proficient in hotel accounting systems, with a strong grasp of hospitality finance operations.

Responsibilities
Financial Record Management:

• Maintain accurate records of all financial transactions including receipts, invoices, payments, and journal entries.
• Post and reconcile daily revenue and expense transactions in the accounting system.
• Ensure the integrity of general ledger accounts and perform monthly reconciliations.
• Manage the chart of accounts and ensure transactions are properly coded.

Accounts Payable & Receivable:

• Process supplier invoices and ensure timely payments.
• Prepare and issue customer invoices and follow up on outstanding receivables.
• Reconcile supplier statements and resolve discrepancies promptly.
• Maintain updated vendor and customer records.

Payroll & Statutory Compliance:

• Prepare and process monthly payroll in coordination with HR.
• Ensure accurate deductions for taxes, pensions, and other statutory obligations.
• File statutory returns (PAYE, VAT, WHT, etc.) accurately and on time.
• Maintain up-to-date employee financial records.

Financial Reporting:

• Assist in the preparation of monthly, quarterly, and annual financial statements.
• Generate daily revenue reports and support cash flow analysis.
• Provide accurate and timely financial information to management.
• Support internal and external audits with required documentation.

Budgeting & Cost Control:

• Support the Financial Controller in preparing budgets and forecasts.
• Track departmental expenditures against budgets and report variances.
• Assist in implementing and monitoring cost control measures across departments.

Internal Controls & Compliance:

• Ensure adherence to hotel financial policies, procedures, and internal control systems.
• Safeguard assets by verifying and reconciling cash, inventory, and fixed assets.
• Report any discrepancies or irregularities to management immediately.
• Support compliance with local accounting regulations and company policies.

Requirements

• B.Sc.in Accounting, Finance, or related field.
• Professional qualification or ongoing certification (ACA, ACCA) is an added advantage.
• Minimum of 3years of accounting experience, preferably in the hospitality industry.
• Experience with financial reconciliations, payroll, and statutory filings.

Skills & Competencies:

• Strong accounting and analytical skills.
• High attention to detail and accuracy.
• Excellent organizational and time management abilities.
• Strong communication and interpersonal skills.
• Integrity and professionalism in handling confidential information.
• Proficiency in hotel accounting software (e.g., Opera, Sage, Micros, QuickBooks) and MS Excel.

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Job Summary

• The Accounts Receivable Specialist is responsible for managing all incoming payments to the hotel, maintaining accurate billing records, and ensuring timely collection of outstanding invoices from guests, corporate clients, and travel agencies.
• The role ensures that the hotel’s revenue is properly recorded, reconciled, and secured in compliance with accounting standards and company policies.
• The ideal candidate is detail-oriented, organized, and skilled in customer communication and financial reconciliation, with a good understanding of hospitality billing systems.

Key Responsibilities
Billing & Invoicing:

• Prepare and issue invoices for guests, corporate clients, events, and other services.
• Verify billing accuracy by cross-checking guest folios, reservations, and supporting documents.
• Post daily charges, adjustments, and receipts into the accounting system.
• Ensure all transactions are coded correctly in line with the hotel’s chart of accounts.

Payment Collection & Processing:

• Record and reconcile all incoming payments (cash, transfers, credit cards, POS, and online transactions).
• Monitor and follow up on outstanding invoices to ensure timely collection.
• Send reminders and statements of account to clients with overdue balances.
• Liaise with the Front Office and Sales departments to resolve payment discrepancies.

Account Reconciliation & Reporting:

• Reconcile customer accounts regularly to ensure accuracy and completeness.
• Prepare daily, weekly, and monthly accounts receivable aging reports.
• Report delinquent accounts and recommend appropriate collection actions.
• Support month-end and year-end financial closing with reconciled AR balances.

Customer Relations & Credit Management:

• Maintain strong relationships with corporate clients, travel agencies, and event organizers.
• Verify and approve credit applications for clients in line with hotel policies.
• Coordinate with the Sales and Front Office teams to manage client credit limits and terms.
• Address client inquiries and billing disputes promptly and professionally.

Compliance & Internal Controls:

• Ensure adherence to financial policies, internal controls, and standard accounting procedures.
• Maintain confidentiality of financial and client information.
• Support internal and external audits by providing necessary AR documentation.
• Implement best practices for credit control and revenue protection.

Qualifications & Experience

• B.Sc Degree in Accounting, Finance, or related fields.
• Minimum of 2 years of relevant experience, preferably in a hotel or hospitality environment.
• Solid understanding of accounts receivable, billing, and credit control procedures.
• Experience working with corporate accounts and travel agencies is an advantage.

Skills & Competencies:

• Excellent numerical accuracy and attention to detail.
• Strong organizational and communication skills.
• Ability to handle client relationships tactfully and professionally.
• Good analytical and problem-solving abilities.
• Proficiency in hotel accounting systems (Opera PMS, Sage, QuickBooks, Micros) and MS Excel.
• Strong understanding of hospitality billing and revenue processes.