IT Manager at Universal Human Resource Consult

Job Summary

• The IT Manager is responsible for overseeing all technology operations in the hotel, ensuring reliable, secure, and efficient functioning of IT systems, networks, and software applications.
• The role involves managing the hotel’s Property Management System (PMS), Point of Sale (POS) systems, internet and communication networks, and data security protocols.
• The IT Manager provides technical support to staff, ensures seamless guest connectivity, and drives digital transformation initiatives to enhance operational efficiency and guest experience.

Key Responsibilities
Systems & Network Management:

• Oversee the installation, configuration, and maintenance of all IT infrastructure including servers, networks, routers, switches, and Wi-Fi systems.
• Ensure uninterrupted operation of hotel systems such as PMS, POS, accounting, and inventory management software.
• Monitor system performance and resolve any technical issues promptly to minimize downtime.
• Maintain backups and disaster recovery systems for critical data and applications.

Software & Application Management:

• Administer and support all software applications used by the hotel (Opera, Micros, Sage, Zoho etc.).
• Ensure proper user access control, license management, and software updates.
• Collaborate with software vendors and service providers for maintenance, upgrades, and troubleshooting.

Data Security & Compliance:

• Implement and enforce cybersecurity policies to protect hotel systems and guest data.
• Regularly update antivirus software, firewalls, and system patches.
• Conduct periodic security audits and ensure compliance with data protection regulations.
• Train staff on IT security awareness and safe data handling practices.

User Support & Training:

• Provide technical support to all departments for hardware, software, and network-related issues.
• Maintain a helpdesk system to track and resolve IT support requests efficiently.
• Train staff on new systems, tools, and technology best practices.

IT Strategy & Budgeting:

• Develop and implement IT policies, strategies, and plans that align with the hotel’s goals.
• Prepare and manage the IT department’s annual budget.
• Evaluate emerging technologies and recommend upgrades to improve operational efficiency and guest service.
• Ensure cost-effective procurement and maintenance of IT equipment and licenses.

Vendor & Contract Management:

• Liaise with IT vendors, internet service providers, and hardware suppliers to ensure optimal service delivery.
• Negotiate service contracts and ensure adherence to agreed SLAs.
• Oversee maintenance contracts and renewals for all IT-related assets.

Qualifications & Experience

• B.Sc Degree in Computer Science, Information Technology, or a related field.
• Professional certifications such as CCNA, CompTIA, ITIL, or Microsoft Certified Systems Engineer (MCSE) are an advantage.
• Minimum of 5 years IT experience, with at least 2 years in a supervisory or managerial role within the hospitality industry.
• Hands-on experience with PMS (Opera, IDS, or similar), POS, and accounting systems (Sage, Sun Systems, etc.).

Skills & Competencies:

• Strong technical knowledge of networks, servers, databases, and hospitality software.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Effective leadership and project management capabilities.
• High attention to detail and organizational ability.
• Excellent communication and interpersonal skills.
• Knowledge of cybersecurity and data protection best practices.