Account Receivable Specialist at Universal Human Resource Consult

Job Summary

• The Accounts Receivable Specialist is responsible for managing all incoming payments to the hotel, maintaining accurate billing records, and ensuring timely collection of outstanding invoices from guests, corporate clients, and travel agencies.
• The role ensures that the hotel’s revenue is properly recorded, reconciled, and secured in compliance with accounting standards and company policies.
• The ideal candidate is detail-oriented, organized, and skilled in customer communication and financial reconciliation, with a good understanding of hospitality billing systems.

Key Responsibilities
Billing & Invoicing:

• Prepare and issue invoices for guests, corporate clients, events, and other services.
• Verify billing accuracy by cross-checking guest folios, reservations, and supporting documents.
• Post daily charges, adjustments, and receipts into the accounting system.
• Ensure all transactions are coded correctly in line with the hotel’s chart of accounts.

Payment Collection & Processing:

• Record and reconcile all incoming payments (cash, transfers, credit cards, POS, and online transactions).
• Monitor and follow up on outstanding invoices to ensure timely collection.
• Send reminders and statements of account to clients with overdue balances.
• Liaise with the Front Office and Sales departments to resolve payment discrepancies.

Account Reconciliation & Reporting:

• Reconcile customer accounts regularly to ensure accuracy and completeness.
• Prepare daily, weekly, and monthly accounts receivable aging reports.
• Report delinquent accounts and recommend appropriate collection actions.
• Support month-end and year-end financial closing with reconciled AR balances.

Customer Relations & Credit Management:

• Maintain strong relationships with corporate clients, travel agencies, and event organizers.
• Verify and approve credit applications for clients in line with hotel policies.
• Coordinate with the Sales and Front Office teams to manage client credit limits and terms.
• Address client inquiries and billing disputes promptly and professionally.

Compliance & Internal Controls:

• Ensure adherence to financial policies, internal controls, and standard accounting procedures.
• Maintain confidentiality of financial and client information.
• Support internal and external audits by providing necessary AR documentation.
• Implement best practices for credit control and revenue protection.

Qualifications & Experience

• B.Sc Degree in Accounting, Finance, or related fields.
• Minimum of 2 years of relevant experience, preferably in a hotel or hospitality environment.
• Solid understanding of accounts receivable, billing, and credit control procedures.
• Experience working with corporate accounts and travel agencies is an advantage.

Skills & Competencies:

• Excellent numerical accuracy and attention to detail.
• Strong organizational and communication skills.
• Ability to handle client relationships tactfully and professionally.
• Good analytical and problem-solving abilities.
• Proficiency in hotel accounting systems (Opera PMS, Sage, QuickBooks, Micros) and MS Excel.
• Strong understanding of hospitality billing and revenue processes.