Sales Manager at Universal Human Resource Consult

Job Summary

• The Sales Manager is responsible for driving revenue growth by identifying new business opportunities, maintaining strong relationships with existing clients, and promoting the hotel’s services and facilities to maximize occupancy and profitability.
• The role requires a proactive, target-driven professional who can develop and execute effective sales strategies that align with the hotel’s overall business objectives.

Key Responsibilities
Business Development & Revenue Generation:

• Develop and implement strategic sales plans to achieve and exceed revenue targets.
• Identify and pursue new business opportunities across corporate, government, leisure, and group segments.
• Conduct regular market research to identify trends, competitor activities, and customer preferences.
• Negotiate and close sales contracts, ensuring profitability and compliance with hotel policies.

Client Relationship Management:

• Build and maintain strong relationships with key clients, travel agents, corporate organizations, and event planners.
• Regularly meet with existing and potential clients to understand their needs and offer tailored solutions.
• Represent the hotel at industry events, exhibitions, and networking activities to enhance brand visibility.
• Handle client inquiries, follow-ups, and feedback promptly and professionally.

Sales Planning & Reporting:

• Prepare monthly, quarterly, and annual sales forecasts and performance reports.
• Monitor sales performance metrics and recommend strategies for improvement.
• Collaborate with the marketing team to develop promotional campaigns and digital marketing initiatives.
• Coordinate with other departments (Front Office, Food & Beverage, Banquet, Reservations) to ensure client satisfaction and seamless service delivery.

Contract & Account Management:

• Maintain an updated database of all accounts, prospects, and leads in the hotel’s CRM system.
• Renew existing contracts and review terms periodically to ensure competitiveness.
• Handle key accounts personally and ensure exceptional service delivery to retain business.

Team Leadership (If applicable):

• Supervise and mentor members of the sales team to ensure optimal performance.
• Conduct regular training and development sessions for sales staff.
• Promote a culture of excellence, collaboration, and accountability within the team.

Qualifications & Experience

• B.Sc. / HND in Marketing, Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of proven sales experience in the hotel or hospitality industry.
• Demonstrated success in achieving sales targets and managing key accounts.
• Experience in event sales, corporate bookings, or banquet sales is an added advantage.

Skills & Competencies:

• Strong sales, negotiation, and presentation skills.
• Excellent communication and interpersonal abilities.
• Deep understanding of the hospitality industry and market trends.
• Goal-oriented, self-motivated, and results-driven.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite and hotel CRM systems (e.g., Opera, Salesforce).