Latest Jobs at COOPI - Cooperazione Internazionale

Scope of the Job

• The CFM assistant will provide support to multi-sectorial intervention toward IDPs/HCs in NW Nigeria, in the design, planning, monitoring, and evaluation of the program by managing data and facilitating program implementation at the state level, under the guidance and direct supervision of MEAL Officer.
• The CFM Assistant will be responsible for the collection and resolution of complaints in the field.
• He/She will ensure the accuracy of complaint registration and provision of feedback to beneficiaries and non-beneficiaries.
• The CFM Assistant will be responsible for data gathering, analysis, and reporting activities. She/he will assist in tracking the progress of key indicators and provide timely reports to the MEAL officer, DPM and Area Coordinator.

Main Responsibilities and Tasks
Under the direct supervision of the MEAL Officer, and in collaboration with other collaborators of the projects and of the Base, She/he will:

• Be in charge of the registration of complaints received by beneficiaries and non-beneficiaries at the field of implementation.
• Actively participate in sensitization and information-sharing sessions for the beneficiaries and the communities related to their right to file complaints and receive feedback.
• Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference.
• Report any issue which needs immediate action to the MEAL Officer and follow up on the resolution of such issues.
• Conduct verification and screening of the non-beneficiaries who want to be included in the program. Check their documentation and communicate their names to the Data Tally Clerk to avoid duplications.
• Provide counselling and sensitization to the mothers and caregivers who come to file their complaints, and ensure that they understand the program and the admission mechanism.
• Be in charge of providing feedback to the complainants when complaints are resolved, with the support of the Project Management Committees (PMC).
• Treat beneficiaries with dignity and apply COOPI’s Code of Ethics and Conduct, the UN Convention for the Elimination of Discrimination Against Women (CEDAW)
• Work with program teams to ensure COOPI information on program activities is shared within LGAs and provide beneficiary feedback in line with relevant guidelines and frameworks
• Collaborate with government and humanitarian partners to ensure the smooth sharing of information in consultation with the Project Manager/Field Coordinator/Program Manager
• Support the program team in facilitating the process of setting up the Complaint Response Mechanism at the Ward/ LGA level and handling complaints/ feedback.
• This ToR shall be inclusive of any other task specifically assigned by the direct supervisor for that concerns the implementation of the program activities.

Preferred Skills, Qualifications and Experience

• Degree / Diploma in Sociology, Economics, Rural Development, Development Studies, Statistics, Demography or a related subject with previous experience working in Humanitarian/developmental projects.
• Be professional, motivated, flexible, and culturally sensitive
• 1-2 years in CFM-related work experience with an INGO
• Experience in data collection, collation, analysis, and report writing
• Have excellent communication, writing, and analytical skills.
• Be excellent in communication skills and proficient in report writing
• Be resident and familiar with the terrain in Northwest Nigeria.
• Excellent working knowledge of Microsoft Office programming (Access, Outlook, Excel, Powerpoint, and Word).
• Knowledge and experience in using database specific software.
• Excellent communication, writing, and analytical skills.
• Experience designing and leading capacity building and training for national teams Preferred:
• Knowledge of the local language (Hausa and any other local Language ).
• Proficient in data collection and handling bulk registers of beneficiaries.
• Willing and able to be based and travel regularly within remote areas, where services are limited.

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Overall Responsibilities

• Promote sustainable management of forests, land, and water resources to improve livelihoods and environmental stability.
• Mitigate conflicts linked to natural resource competition (e.g., farmer-herder clashes, deforestation disputes).
• Strengthen community resilience by integrating climate-smart NRM practices into peacebuilding efforts.
• Support reforestation, agroforestry, and land restoration initiatives to combat desertification and degradation.
• Facilitate dialogue among stakeholders (farmers, herders, local authorities) for equitable resource access.

Main Tasks and Duties

• Conduct assessments of forest cover, land degradation, and water resources in Potiskum and surrounding areas.
• Develop and implement community-based NRM plans (e.g., afforestation, soil conservation, sustainable firewood collection).
• Promote climate-smart agriculture and agroforestry to enhance food security and biodiversity.
• Train communities on sustainable charcoal production, alternative energy sources, and fuel-efficient stoves to reduce deforestation.

Capacity Building:

• Train local farmers, women, and youth groups on sustainable land use, tree planting, and conservation.
• Raise awareness on environmental protection, deforestation risks, and climate change adaptation.
• Strengthen community forest management committees (CFMCs) and water user associations for participatory governance.

Monitoring and Evaluation:

• Support in Development and implementation of robust M&E frameworks to measure program impact.
• Analyze data to inform program adaptations and report on progress against indicators

Proposal Development:

• Contribute to the development of proposals for funding, ensuring the inclusion of cash-based interventions and livelihood components.
• Collaborate with the program development team to align proposals with donor priorities.

Coordination and Collaboration:

• Engage with humanitarian actors, government agencies, and local authorities for coordinated response.
• Participate in cash working groups and sector meetings to advocate for CFF approaches.
• Collaborate with NGOs, government agencies (e.g., Ministry of Environment, Yobe State Afforestation Program), and UN bodies (FAO, UNDP) on NRM initiatives.

Gender and Inclusion:

• Ensure gender and youth inclusion in all NRM and peacebuilding activities.
• Ensure that project activities are gender-sensitive and inclusive, addressing the needs of all beneficiary groups.
• Integrate gender and inclusion strategies into program planning and implementation.

Reporting:

• Monitor and report on project progress, challenges, and impacts related to forestry and NRM.
• Prepare timely and accurate reports on ........... activities for COOPI, WFP, and other stakeholders.
• Document lessons learned and best practices for organizational knowledge.

Networking and Partnerships:

• Establish and maintain strategic partnerships with NGOs, UN agencies, and other relevant stakeholders.
• Leverage partnerships to enhance program reach and impact.

Knowledge Sharing:

• Facilitate the dissemination of knowledge and learning within COOPI and the broader humanitarian community.
• Organize workshops and learning events to share insights from the program.

Additional Responsibilities:

• Stay abreast of developments in cash programming and humanitarian response.
• Perform other duties as necessary, commensurate with professional background and experience, as deemed by the supervisor.
• This Terms of Reference outlines the key responsibilities and expectations for the .........................under the WFP/BMZ-funded project.
• The role is pivotal in ensuring that COOPI delivers high-quality cash assistance to support the resilience and recovery of displaced populations in Northeast Nigeria.

Key Deliverables

• NRM assessments and action plans for target communities.
• Trained communities on sustainable forestry, agroforestry, and conflict-sensitive NRM.
• Established community-based NRM committees with conflict-resolution mechanisms.
• Reforestation / restoration projects (e.g., tree nurseries, degraded land rehabilitation).
• Reports on conflict trends related to natural resources and mitigation strategies.

Desired Experience

• Bachelor’s Degree in Forestry, Environmental Science, Natural Resource Management, or related field.
• Minimum of 3 years experience in forestry or land restoration projects.
• Knowledge of climate change adaptation, desertification control, and agroforestry.
• Strong facilitation, mediation, and stakeholder engagement skills.
• Knowledge of GIS and remote sensing is an advantage.
• Strong communication and community engagement skills.
• Language Requirements: Spoken and written fluency in English.

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Job Description

• Under the BHA (Bureau of Humanitarian Assistance) project, COOPI will be implementing WASH, Protection, and Cash for Food Assistance (CFF) activities inSokoto state covering Goronyo, Rabah, Sokoto South, Sabon Birni and Isa Local Government Areas.
• The consortium will provide immediate humanitarian assistance to displaced populations in IDP camps, through an area-based approach and integrated multisectoral intervention in health, nutrition, WASH, CFF, and protection, in Zamfara, Sokoto, and Katsina states through a coordinated approach with the state government and other key actors in North West Nigeria.

Scope:

• The CFF Assistant will provide support to multi-sectorial intervention towards IDPs in NW Nigeria, in the design, planning, monitoring, and evaluation of Cash program by managing data and facilitating program implementation at the state level, under the guidance and direct supervision of the CFF Sector Lead.
• The CFF Assistant will be responsible for the implementation of BHA funded multi-sectoral grant via CFF in Sokoto state. Focusing on IDPs and vulnerable host communities.
• The CFF assistant will ensure the distribution, monitoring, and mobilization of the community to encourage their participation in the distribution activities.
• The CFF Assistant will be responsible for data gathering, analysis, and reporting activities.
• S/he will assist in tracking the progress of key indicators and provide timely reports to the CFF Officer, DPM and AreaCo.

Main Responsibilities and Tasks
Under the direct supervision of the Cash for Food Sector Lead , she/he will:

• Ensures high-quality cash transfer programming in line with generally accepted standards, and supports the operation and implementation of cash transfer programming.
• Monitor redemption process in vendor’s shops.
• Participants in conducting post-distribution monitoring (PDM) and market price monitoring (MPM).
• Actively participates in targeting, registration and card distribution
• Assist the CFF Sector Lead in writing monthly report.
• Mobilize and sensitize project participants on monthly basis before every redemption.
• Timely prepare and submit field reports.
• Properly engage with stakeholders in conformity with COOPI core value.
• Perform any other duties assigned by the supervisor or her/his designate.
• Maintenance of an effective record and filing system for all distribution data, registers and records including correspondences and other related documents for quick and easy reference.
• Report any issue that needs immediate action to the CFF Sector Lead and Field Coordinator and follow up on the resolution of such issues.
• Conduct verification and screening of the non-beneficiaries who want to be included in the program. Check their documentation and communicate their names to the Data Tally Clerk to avoid duplications.
• Supervising the Community Mobilisers, daily laborers and volunteers.
• Conduct verification of beneficiaries at the distribution point, ensuring that rations are distributed only to the entitled and registered beneficiaries.
• Conduct registration of new beneficiaries, ensuring accountability by checking the documentation provided by the beneficiary and by issuing accurate ration cards.
• Participate in the field work of surveys, Baselines, Mid-term Reviews, and end line.
• Work with program teams to ensure COOPI information on program activities is shared within LGAs and provide for beneficiary feedback in line with relevant guidelines and frameworks
• Collaborate with government and humanitarian partners to ensure the smooth sharing of information in consultation with the CFF Sector Lead/Field Coordinator/Program Manager
• This ToR shall be inclusive of any other task specifically assigned by the direct supervisor for what concerns the implementation of the program activities.

Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:

• Degree / Diploma in Agricultural, Nutrition, Economics, Rural Development, Development Studies, or related academic disciplines, with previous experience working in developmental and emergency projects
• At least 2-3 years of experience in connection with project management in the food security and/or livelihood sector, preferably in a non-governmental organization of humanitarian and international character.
• Previous experience working with an INGO or a Development organization in FSL/ CTP in the field is preferable.

Skills & Experience Essential:

• Be excellent in communication skills and proficient in report writing
• Be a resident and familiar with the terrain in Northwest Nigeria.
• Excellent working knowledge of Microsoft Office programming (Access, Outlook, Excel, PowerPoint, and Word).

Preferred:

• Knowledge of the local language (Hausa).
• Proficient in data collection and handling bulk registers of beneficiaries.
• Female candidates are encouraged to apply.
• People With Disabilities are strongly encouraged to apply
• Residents of Isa LGA are encouraged to apply.

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Primary Duties / Responsibilities

• Participate in community assessment, registration of new beneficiaries, and collect and record information as required.
• Ensure accuracy of data collected from respondents and properly document/input such in the questionnaire or digital device.
• Interpret interview questions to assist respondents in understanding them and providing eloquent answers.
• Be expected to ensure completeness of all assigned questionnaire, discussion guide or data collection tool
• Transcribe Focus Group Discussion and in-depth interview data when necessary.
• Participate in planning and conducting quantitative and qualitative research (focus group discussions and in-depth interviews) when necessary.
• Expected to take good care of any equipment provided for the assignment and will be required to return them in the same state as they are received.
• Work closely with the program team to capture all relevant data and information from program
• Participate in debrief sessions to share field experiences about the community and the entire data collection process.
• Submit a report of the activity including details of findings as required by the supervising staff and in the format approved by the project.

Other Responsibilities:

• Ensure confidentiality & ethical consideration in line with the COOPI’s data protection principles & the humanitarian principles of do no harm.
• Promote effective partnership by collaborating with the partners and donors in the field during data collection, including beneficiaries to achieve shared goals & optimize results.
• Ensure respect, promote individual & cultural differences, encourage diversity by maintaining high ethical standards & act consistently with organizational principles / rules & standards of conduct.
• This ToR shall be inclusive of any other task specifically assigned by the MEAL Officer and indirect supervisors for what concerns the implementation of the program activities.

Key Competencies

• Certificate, Diploma, Degree in relevant field with a minimum of 2 years for a university diploma or a year for a degree.
• Experience in the field of humanitarian assistance is an advantage.
• Experience in data collection & statistics is an advantage.
• Experience in the humanitarian field, NGO, or INGO is mandatory.
• Demonstrated ability to maintain integrity in performing responsibilities assigned.
• Trusted by the community, with a certain maturity in making decisions, widely accepted & respected.
• Possess good leadership skills & the ability to explain instructions clearly.
• Good knowledge of English, Hausa, Fulani & other native languages, where deemed necessary based on areas of deployment or redeployment.
• Respect & promote individual & cultural differences & encourage diversity.
• Integrity & transparency maintain high ethical standards & act in a manner consistent with organizational principles/rules & standards of conduct.
• Demonstrates the ability to work in a composed, competent & committed manner & exercises careful judgment in meeting day-to-day challenges.
• Develops & promotes effective collaboration within & across units to achieve shared goals & optimize results.
• Produces & delivers quality results in a service-oriented & timely manner, is action-oriented & committed to achieving agreed outcomes.
• Continuously seeks to learn, share knowledge & innovate.
• Takes ownership for achieving the organization’s priorities & assumes responsibility for own actions & delegated work.
• Encourages & contributes to clear & open communication, explains complex matters in an informative, inspiring & motivational way.
• Proficiency in Microsoft Office tools is an advantage.
• Requires the technical skills to use design software programs mentioned above & possesses a general interest & aptitude for learning new technology.
• Excellent oral & written communication skills, including experience presenting to multiple audiences (e.g., technical & non technical, government circle).
• Inter personal skills & very sociable disposition stemming from proven experience.

Desired Experience:

• 1-2 years of relevant work experience in INGO/NGO. Experience working in the field of Research, Qualitative and Quantitative data collection in emergency contexts/IDP settings.

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Overall Responsibilities

• Design, supervise, and maintain rural infrastructure (water systems, irrigation, catch dams, feeder roads, soil conservation structures, market stalls) to boost resilience.
• Improve water access and management to mitigate conflicts over scarce resources.
• Promote climate-resilient engineering solutions for agriculture and disaster risk reduction.
• Strengthen community participation in infrastructure projects to foster ownership and social cohesion.
• Ensure technical solutions align with conflict-sensitive and gender-inclusive approaches.

Main Duties and Tasks:

• Assess and rehabilitate boreholes, wells, and small-scale irrigation systems to support farming and livestock.
• Design low-cost water harvesting systems (e.g., sand dams, check dams) to combat drought.
• Train Water User Committees (WUCs) on maintenance and equitable water distribution.
• Mitigate water-related conflicts by improving fair access for farmers, herders, and households.
• Construct soil erosion control structures (terraces, gabions, windbreaks) to restore degraded farmlands.
• Support climate-smart irrigation (flood/drip/sprinkler systems) for dry-season farming.
• Design post-harvest storage facilities (grain silos, solar dryers) to reduce losses.
• Implement community-based watershed management plans to prevent flooding/desertification.
• Supervise the construction of multi-purpose community assets (e.g., grinding mills, storage hubs).
• Rehabilitate feeder roads and bridges to improve market access and reduce isolation of conflict-prone areas.
• Develop BOQs (Bills of Quantities), designs, and tender documents for rural infrastructure projects.
• Monitor contractor compliance with quality/safety standards in construction.
• Document lessons learned and success stories for scaling up interventions.

Key Deliverables:

• Functional water points (boreholes, irrigation schemes) with trained maintenance committees.
• Erosion control and land restoration structures to improve farm productivity.
• Rehabilitated rural infrastructure (roads, bridges, storage facilities), enhancing market access.
• Reduced resource-based conflicts through equitable infrastructure planning.
• Technical reports, maps, and monitoring data on project impacts.

Capacity Building
Monitoring and Evaluation:

• Support in the Development and implementation of robust M&E frameworks to measure program impact.
• Analyze data to inform program adaptations and report on progress against indicators

Proposal Development:

• Contribute to the development of proposals for funding, ensuring the inclusion of cash-based interventions and livelihood components.
• Collaborate with the program development team to align proposals with donor priorities.

Coordination and Collaboration:

• Coordinate with the government (Ministry of Water Resources, Agriculture), NGOs, and UN agencies (e.g., FAO, IOM).
• Engage with humanitarian actors, government agencies, and local authorities for a coordinated response.

Gender and Inclusion:

• Ensure that project activities are gender-sensitive and inclusive, addressing the needs of all beneficiary groups.
• Integrate gender and inclusion strategies into program planning and implementation.

Reporting:

• Prepare timely and accurate reports on civil work activities for COOPI, WFP, and other stakeholders.
• Document lessons learned and best practices for organizational knowledge.

Networking and Partnerships:

• Establish and maintain strategic partnerships with NGOs, UN agencies, and other relevant stakeholders.
• Leverage partnerships to enhance program reach and impact.

Knowledge Sharing:

• Facilitate the dissemination of knowledge and learning within COOPI and the broader humanitarian community.
• Organize workshops and learning events to share insights from the program.

Additional Responsibilities:

• Stay abreast of developments in cash programming and humanitarian response.
• Perform other duties as necessary, commensurate with professional background and experience, as deemed by the supervisor.
• These Terms of Reference outline the key responsibilities and expectations for the Rural Engineer under the WFP/BMZ-funded project.
• The role is pivotal in ensuring that COOPI delivers high-quality cash assistance to support the resilience and recovery of displaced populations in Northeast Nigeria.

Desired Experience:

• Degree in Civil Engineering, Agricultural Engineering, Water Resources, or related field.
• 3 – 4 years of Experience in rural infrastructure development in conflict-affected areas (NE Nigeria preferred).
• Proficiency in AutoCAD, GIS, or hydrological modeling tools (an advantage).
• Knowledge of SPHERE standards for humanitarian infrastructure.
• Strong community engagement and conflict-resolution skills.
• Fluency in Hausa/Kanuri (essential).

Language Requirements:

• Spoken and written fluency in English.

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Overall Responsibilities

• As the project’s main focal point in the LGA, the Conflict and Peacebuilding Officer will lead the technical design and implementation, of peacebuilding and social cohesion initiatives across project locations in their respective LGA.
• This role focuses on strengthening community-based mechanisms for conflict prevention and resolution, promoting social cohesion, and integrating conflict-sensitive approaches into all aspects of program delivery.
• Under the guidance of the Conflict and Peacebuilding Coordinator, the officer will also support capacity building (for LGA-based project staff and communities), stakeholder engagement, and the identification of innovative practices to improve the impact and sustainability of peacebuilding programming.

Key Responsibilities
Programme Design and Technical Leadership:

• Lead the development, articulation, and integration of technical components for peacebuilding and social cohesion programming.
• Ensure conflict sensitivity and peacebuilding considerations are embedded throughout the project lifecycle — from planning to evaluation.
• Support the design of context-specific interventions that respond to identified conflict drivers and promote community safety and resilience.

Strengthening Peacebuilding Structures:

• Facilitate the establishment and strengthening of community-based peace-building structures, such as peace committees, community mediators, and local dialogue platforms.
• Ensure local ownership and participation in peacebuilding structures, with a focus on inclusivity (youth, women, elders, minority groups).

Innovation and Strategic Development:

• Identify and explore innovative approaches and tools for advancing peacebuilding and social cohesion, drawing on local knowledge and global best practices.
• Monitor regional and global peacebuilding trends and provide regular insights to inform strategic planning and adaptive programming.

Capacity Building and Technical Support:

• Provide ongoing technical assistance and capacity strengthening to project teams, community actors, and partners on conflict prevention, mediation, social cohesion, and conflict sensitivity.
• Develop and facilitate training sessions and workshops on cross-cutting topics such as conflict sensitivity, quality assurance, peace education, and participatory learning approaches.

Mainstreaming Conflict Sensitivity and Learning:

• Support the mainstreaming of conflict-sensitive programming across all sectors and activities by guiding teams to apply conflict-sensitive lens in implementation and decision-making.
• Lead the documentation, systematization, and sharing of lessons learned, success stories, and best practices related to peacebuilding and conflict resolution.

Stakeholder Engagement and Partnerships:

• Provide technical guidance on engaging with key stakeholders including traditional leaders, local government, civil society, security actors, and donor agencies in ways that support peaceful coexistence and build trust.
• Facilitate and support stakeholder dialogues, forums, and collaborative processes that foster understanding and peaceful relationships among diverse groups.

Quality Assurance and Reporting:

• Contribute to high-quality reporting, project reviews, and evaluations by providing technical inputs, field-level analysis, and conflict-related findings.
• Ensure program activities are delivered on time, within scope, and in accordance with organizational standards and donor requirements.

Networking and Partnerships:

• Establish and maintain strategic partnerships with NGOs, UN agencies, and other relevant stakeholders.
• Leverage partnerships to enhance program reach and impact.

Knowledge Sharing:

• Facilitate the dissemination of knowledge and learning within WFP/COOPI and the broader humanitarian community.
• Organize workshops and learning events to share insights from the program.

Additional Responsibilities:

• Stay abreast of developments in cash programming and humanitarian response.
• Perform other duties as necessary, commensurate with professional background and experience, as deemed by the supervisor.
• This Terms of Reference outlines the key responsibilities and expectations for the Resilience and Social Cohesion (Peace) project in Northeast Nigeria under the WFP/BMZ-funded project.
• The role is pivotal in ensuring that WFP and COOPI delivers high-quality Conflict and Peace Building project to support the resilience and recovery of displaced populations in Northeast Nigeria.

Qualifications

• Candidates should possess a Bachelor’s Degree in Peace and Conflict Studies, Social Sciences, or related field.
• At least 3 years of experience in peacebuilding, community engagement, or humanitarian work.
• Experience working in Northeast Nigeria is an advantage.
• Strong facilitation and interpersonal skills.

Language Requirements:

• Spoken and written fluency in English.

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Overall Responsibilities

• The Community Outreach Assistant will play a central role in enhancing community engagement and ensuring effective communication between the project and the affected populations.
• The role focuses on disseminating accurate and timely information, creating awareness through community structures, and strengthening community-based mechanisms to support informed decision-making and access to services.
• This includes mobilizing and coordinating with key community stakeholders such as peace clubs, local peace committees, rapid response teams, and local government officials to ensure the success of the BMZ project activities.

Key Responsibilities
Under the direct supervision of the Conflict and Peace Building Officer, the Community Outreach Assistant will be responsible for;
Community Engagement and Information Dissemination:

• Lead community-level outreach activities to share critical information related to project interventions, including entitlements, service availability, and feedback mechanisms.
• Conduct regular sensitization sessions based on Frequently Asked Questions (FAQs) to address community concerns and improve knowledge about the project.
• Facilitate pre- and post-distribution messaging campaigns, ensuring communities are well informed about distribution dates, locations, and eligibility criteria.
• Support in identifying and utilizing appropriate communication channels (e.g., community radio, mobile announcements, posters) tailored to the local context and languages.

Collaboration with Community Structures:

• Establish and maintain strong working relationships with local peace clubs, local peace committees, traditional and religious leaders, women and youth groups, and other key influencers to foster community trust and participation.
• Coordinate closely with Local Government Authorities (LGAs) to align outreach activities with local priorities and ensure support for interventions.
• Provide capacity-building sessions for peace clubs and local peace committees on community dialogue, conflict resolution, and information sharing.

Mentoring and Support to Community-Based Structures:

• Mentor and coach existing community structures (e.g., peer mother support groups, community volunteers) on effective communication strategies and how to guide beneficiaries through service pathways.
• Train and support Rapid Response Committees on community mobilization, early warning systems, and basic response protocols during emergencies or community disturbances.
• Encourage the active participation of community-based organizations and volunteer networks in outreach and awareness initiatives.

Referrals and Service Linkages:

• Facilitate the community-based referral process by identifying needs and linking individuals to appropriate service providers, including protection, health, education, and livelihood actors.
• Follow up on referred cases to ensure services were received and document feedback to improve the referral process.

Community Empowerment and Behavioural Change Communication:

• Promote positive behavior changes by designing culturally sensitive messages aimed at improving health, hygiene, and protection outcomes in the community.
• Encourage community members to actively participate in mass campaigns and outreach service delivery events.

Monitoring, Reporting, and Other Duties:

• Document outreach activities, attendance, and community feedback to inform program adjustments and learning.
• Contribute to periodic reporting, success stories, and case studies reflecting community impact.

Additional Responsibilities:

• Stay abreast of developments in conflict sensitive programming and humanitarian response.
• Perform other duties as necessary, commensurate with professional background and experience, as deemed by the supervisor.
• These Terms of Reference outline the key responsibilities and expectations for the Community Outreach Assistant under the WFP/BMZ-funded project.
• The role is pivotal in ensuring that WFP/COOPI delivers high-quality conflict resolution and peace-building assistance to support the resilience and recovery of displaced populations in Northeast Nigeria.
• Language Requirements: Spoken and written fluency in English.

Desired Experience

• Diploma or Degree in Sociology, Community Development, or related field.
• Minimum 2 years of experience in community engagement or outreach.
• Fluency in local languages (Hausa/Kanuri) is essential.
• Strong communication and teamwork skills.

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Overall Responsibilities

• The Community Feedback and Accountability Assistant will support the implementation and management of an effective Complaints and Feedback Mechanism (CFM) within the project areas.
• This role ensures that affected populations have access to safe, confidential, and accessible channels through which they can raise concerns, complaints, and feedback regarding project activities and service delivery.
• Working under the supervision of the team lead, the post holder will coordinate closely with program teams and other stakeholders to ensure the integrity of information received, timely referral and resolution of issues, and that community voices inform and improve programming.

Key Responsibilities
Under the direct supervision of the Conflict and Peace Building Officer, the CFM will be responsible for:
Complaints and Feedback Management:

• Receive, document, and manage complaints and feedback from community members regarding project activities using established channels such as MODA and SUGAR CRM platforms.
• Ensure timely and accurate logging of complaints and feedback in the CRM database, categorizing issues based on urgency, sensitivity, and thematic area.
• Ensure strict confidentiality and protection of sensitive information throughout the feedback process in accordance with data protection and safeguarding standards.

System Development and Coordination:

• Support the roll-out of Standard Operating Procedures (SOPs) for complaint management to ensure consistent application of policies and prompt action such as Community Complaints Management Committees
• Work with community stakeholders to strengthen awareness and trust in the CFM, ensuring accessibility and inclusiveness for women, children, persons with disabilities, and other vulnerable groups.

Data Management and Reporting:

• Maintain and update the CRM database to ensure completeness, accuracy, and integrity of recorded complaints and responses.
• Aggregate complaint trends and feedback issues, producing monthly and quarterly analytical reports to guide program improvements and strategic planning.
• Contribute to internal learning by documenting recurring complaints, community concerns, and examples of positive feedback.

Accountability and Learning:

• Provide regular feedback to complainants, ensuring they are informed about the status and outcome of their complaints in a transparent and respectful manner.
• Follow up with program teams and operations units to ensure swift and effective responses to issues raised by the community.
• Participate in periodic reviews of the CFM to assess its effectiveness and recommend areas for improvement based on feedback trends.

Community Engagement and Awareness:

• Conduct awareness sessions with community members on their rights to access information, express concerns, and provide feedback on the services they receive.
• Support staff and field teams to understand their roles and responsibilities in promoting accountability to affected populations.
• Work closely with community focal points and leaders to encourage participation in feedback systems and facilitate inclusive dialogue.

Referrals and Protection Support:

• Assist individuals with accessing relevant services by facilitating timely and appropriate referrals to protection, health, nutrition, and other service providers.
• Ensure that all referrals are documented, tracked, and followed up to confirm services were received and beneficiary needs addressed.

Support to Monitoring and Evaluation:

• Contribute to the identification of success stories and case studies that reflect the impact of the feedback mechanism and community participation.
• Ensure that all documents, reports, and data related to complaints and feedback are handled with a high level of confidentiality and stored securely.
• Uphold ethical standards and safeguarding principles in all interactions with community members and during information handling.

Gender and Inclusion:

• Ensure that project activities are gender-sensitive and inclusive, addressing the needs of all beneficiary groups.
• Integrate gender and inclusion strategies into program planning and implementation.

Reporting:

• Prepare timely and accurate reports on the Resilience and Social Cohesion (Peace) in Northeast Nigeria activities for COOPI, WFP, and other stakeholders.
• Document lessons learned and best practices for organizational knowledge.

Networking and Partnerships:

• Establish and maintain strategic partnerships with NGOs, UN agencies, and other relevant stakeholders.
• Leverage partnerships to enhance program reach and impact.

Knowledge Sharing:

• Facilitate the dissemination of knowledge and learning within COOPI and the broader humanitarian community.
• Organize workshops and learning events to share insights from the program.

Additional Responsibilities:

• Stay abreast of developments in accountability and humanitarian response.
• Perform other duties as necessary, commensurate with professional background and experience, as deemed by the supervisor.
• This Terms of Reference outlines the key responsibilities and expectations for the CFM under the WFP/BMZ-funded project.
• The role is pivotal in ensuring that WFP/COOPI delivers high-quality Conflict sensitive and peace building assistance to support the resilience and recovery of displaced populations in Northeast Nigeria.

Requirements

• Language Requirements: Spoken and written fluency in English, Hausa and Kanuri

Desired Requirements:

• Diploma or Degree in Sociology, Community Development, or related field.
• Minimum 2 years of experience in community engagement or outreach.
• Fluency in local languages (Hausa/Kanuri) is essential.
• Strong communication and teamwork skills.

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Overall Responsibilities

• The Conflict and Peacebuilding Coordinator will lead efforts aimed at strengthening governance capacities for local government institutions with the overall objective of improving their ability to prevent, manage and promote peaceful conflict resolution.
• The coordinator will also work on setting up and strengthening community feedback mechanisms and ensure all programme activities are gender responsive.
• The successful candidate will facilitate dialogue among stakeholders, and implement peacebuilding initiatives in Bade, Jakusko and Potiskum.
• The role involves designing and managing programs that foster social cohesion and sustainable peace to ensure the delivery of high-impact, integrated programming.
• Under the direct supervision of WFP’s Protection Officer based in Damaturu, the coordinator will also support with provision of technical guidance to the field teams to ensure alignment with donor expectations and best practices.

Key Responsibilities and Tasks
Program Management and Coordination:

• Lead the development, planning, and execution of the social cohesion components of the WFP-funded project, in close collaboration with the Project Manager (WFP Protection Officer).
• Ensure field-level implementation of project activities is timely, integrated, and aligned with community needs and donor expectations.
• Maintain regular engagement with other WFP cooperating partners for effective collaboration and project synergy.
• Facilitate strong coordination and cooperation with the staff to ensure all resilience building and livelihood activities are protection-sensitive and responsive to vulnerable populations.
• Design and implement conflict resolution and peacebuilding programs tailored to WFP project objectives.

Quality Assurance and Compliance:

• Ensure project activities adhere to donor policies, humanitarian standards, and WFP guidelines.
• Regularly monitor program implementation for quality, effectiveness, and efficiency, recommending adjustments as necessary.
• Oversee the development of tactical and operational plans to support program objectives and community cohesion.

Advocacy and Representation:

• Representation in coordination meetings, technical working groups, and forums at the local and state. levels.
• Identify and pursue strategic opportunities for advocacy and partnerships that enhance program impact and visibility.

Monitoring, Evaluation, and Reporting:

• Conduct regular program reviews to assess progress, capture lessons learned and adapt strategies in line with results-based management principles.
• Analyze potential sources of community tensions and make recommendations for targeted interventions, ensuring support reaches the most vulnerable groups.
• Prepare and submit high-quality project monthly reports successstories, publications, and other documentation as required to WFP.

Community Engagement:

• Promote active community participation in all phases of the project cycle—from planning to implementation and evaluation.
• Ensure community voices are integrated into program design and delivery to foster social cohesion and local ownership.
• Organize community forums and events focused on conflict resolution and peace promotion.

Team Support and Capacity Building:

• Provide technical support and guidance to team members to ensure high-quality project delivery.
• Support organizational fundraising efforts by contributing to proposal development and donor engagement for humanitarian programming.
• Ensure community feedback mechanisms are established, accessible and fully operationalized in all active areas of intervention.

Stakeholder Engagement:

• Build and maintain strong relationships with community leaders, government agencies, NGOs, and other relevant stakeholders to facilitate dialogue and collaboration.
• Training and Capacity Building
• Develop and deliver training workshops on conflict resolution, negotiation, and peacebuilding skills for staff and community members.
• Create educational materials and resources to promote understanding of conflict dynamics and peace processes.

Reporting:

• Prepare timely and accurate reports on the Resilience and Social Cohesion (Peace) project in Northeast Nigeria activities for WFP, and other stakeholders.
• Document lessons learned and best practices for organizational knowledge.

Networking and Partnerships:

• Establish and maintain strategic partnerships with NGOs, UN agencies, and other relevant stakeholders.
• Leverage partnerships to enhance program reach and impact.

Knowledge Sharing:

• Facilitate the dissemination of knowledge and learning within WFP, the program partners and the broader humanitarian community.
• Organize workshops and learning events to share insights from the program.

Additional Responsibilities:

• Stay abreast of developments in conflict sensitive programming and humanitarian response.
• Perform other duties as necessary, commensurate with professional background and experience, as deemed by the supervisor.
• This Terms of Reference outlines the key responsibilities and expectations for the Resilience and social cohesion (peace) in Northeast NigeriaSocial Cohesion, Protection and Accountability to Affected Populations under the WFP/BMZ-funded project.
• The role is pivotal in ensuring that WFP delivers high-quality cash assistance to support the resilience and recovery of displaced populations in Northeast Nigeria.
• Language Requirements: Spoken and written fluency in English/ Hausa is an advantage.

Desired Experience

• Master’s Degree in Conflict Studies, Peacebuilding, International Development, or related fields.
• Minimum of 5 years of experience in conflict resolution, peacebuilding, or community reconciliation programs.
• Strong understanding of Northeast Nigeria’s conflict dynamics.
• Proven experience in project management and stakeholder engagement.
• Excellent communication and report-writing skills.