Bakery Manager at Talents and Skills Africa

Job Summary

• We are seeking an experienced and dynamic Bakery Manager to oversee the daily operations of our bakery.
• The successful candidate will be responsible for managing staff, ensuring product quality, maintaining inventory, and driving sales to achieve business goals.
• The Bakery Manager will also be responsible for maintaining high standards of food safety, hygiene, and customer service.

Responsibilities
Operations Management:

• Oversee the daily operations of the bakery, including production, sales, and customer service.
• Develop and implement operational procedures and policies to ensure efficiency and quality.
• Monitor and control production processes to ensure consistent product quality and minimize waste.

Staff Management:

• Recruit, train, and supervise bakery staff, including bakers, decorators, and sales associates.
• Schedule staff shifts and manage labor costs within budget.
• Conduct performance evaluations and provide feedback to staff.
• Foster a positive and collaborative work environment.

Inventory and Supply Management:

• Manage inventory levels of raw materials, ingredients, and finished products.
• Order supplies and ingredients as needed to ensure continuous production.
• Conduct regular inventory checks and manage stock rotation to minimize spoilage.

Quality Control:

• Ensure all baked goods meet established quality standards and customer expectations.
• Develop and implement quality control procedures.
• Address any issues related to product quality promptly.

Customer Service:

• Maintain high standards of customer service and ensure customer satisfaction.
• Handle customer complaints and feedback professionally and effectively.
• Develop and implement strategies to attract and retain customers.

Sales and Marketing:

• Drive sales through effective merchandising, promotions, and product displays.
• Monitor sales performance and implement strategies to achieve sales targets.
• Collaborate with marketing teams to develop promotional campaigns.

Financial Management:

• Prepare and manage the bakery’s budget, including sales forecasts and expense control.
• Analyze financial reports and take corrective actions as necessary.
• Implement cost-saving measures without compromising product quality.

Health and Safety:

• Ensure compliance with food safety and hygiene regulations.
• Maintain a clean and organized work environment.
• Conduct regular health and safety audits and address any issues promptly.

Qualifications

Education:

• Bachelor’s degree in Business Administration, Hospitality Management, Culinary Arts, or a related field is preferred.
• Relevant certification in bakery management or food safety is a plus.

Experience:

• Proven experience as a Bakery Manager or in a similar role within the food industry.
• Strong knowledge of bakery production processes and equipment.

Skills:

• Excellent leadership and team management skills.
• Strong organizational and multitasking abilities.
• Exceptional customer service and interpersonal skills.
• Proficiency in inventory management and cost control.
• Good understanding of financial statements and budget management.
• Ability to work under pressure and handle challenging situations.

Working Conditions:

• Ability to work flexible hours, including early mornings, weekends, and holidays.
• Physical stamina to stand for extended periods and lift heavy objects.
• Fast-paced environment requiring attention to detail and adherence to deadlines.