Admin Support Specialist at Masha Music School

Job Summary:

The Admin Support Specialist manages the Academy’s full scheduling operations and supports content creation for social media and promotional purposes. This role requires a highly organized individual with strong technical aptitude, a creative eye, and excellent interpersonal skills. The Admin Support Specialist works closely with the School Secretary and Admin team to ensure seamless day-to-day operations across scheduling, communications, and content.

Key Responsibilities:

Scheduling and Operations:

• Manage the full Academy schedule, including teacher-student matching, room assignments, group classes, and events using Opus1 scheduling software and other online/offline tools.
• Handle all schedule changes, cancellations, makeup classes, and rescheduling requests in a timely and accurate manner.
• Communicate regularly with teachers via WhatsApp and other channels regarding day-to-day schedule changes and master schedule updates.
• Ensure the Opus1 system generates automated reminders to parents and students for scheduled lessons and events.
• Maintain accurate teacher availability records and coordinate room and resource allocation.
• Track makeup classes, lesson credits, and scheduling adjustments; ensure accurate records are kept.
• Coordinate scheduling logistics for training sessions, concerts, recitals, and examination days.
• Communicate with students and parents on scheduling matters as needed, with primary customer communication handled by the School Secretary.
• Generate scheduling reports and analytics for operations and management review.
• Use office equipment regularly to print, copy, and process scheduling documentation.
• Work closely with the School Secretary and other Admin team members to ensure smooth day-to-day operations.

Content Creation and Media:

• Create photo and video content for social media and promotional purposes, including capturing lessons, performances, and Academy events.  *Note: This is not a marketing role as we have a separate marketing company that develops and manages our social media strategy and platforms, but does require photo and video content to include in their content.
• Manage all videography for external examinations and internal performances.
• Perform basic video editing to prepare content for distribution and marketing use.
• Organise and maintain an accessible library of photo and video content for use by the marketing team.

Qualifications and Experience

• HND or Bachelor’s degree from an accredited tertiary educational institution.
• Minimum of 2 years of post-NYSC work experience.
• Photography and videography skills required; video editing skills preferred.
• Good knowledge of Microsoft Excel, PowerPoint, and Word.
• Comfortable using WhatsApp and other communication platforms.
• Good written and verbal communication skills.
• Strong organisational and time management skills with excellent attention to detail.
• Ability to work flexibly and adapt to frequently changing schedules.
• Excellent interpersonal skills with both children and adults.
• Creative mindset with a strong technical aptitude.

Key Competencies

• Organisation and Time Management
• Attention to Detail and Accuracy
• Content Creation and Visual Storytelling
• Scheduling and Resource Coordination
• Problem-Solving
• Adaptability
• Communication (Verbal and Written)
• Technical Aptitude
• Interpersonal Skills
• Integrity and Reliability