Job Openings at Owens & Xley Consults

Location: Lekki Phase 1

Overview
In this role, you are responsible for leading, directing, and managing the day-to-day operations at our retails stores. You will also be expected to provide oversight of our client's staff, stock, facility, sales, and monitor processes related to customer experience, recruitment, compliance, order fulfillment, compensation & benefits, staff training, and development, all within stipulated standard procedures.

Duties & Responsibilities

• Work closely with the Managing Director to clarify business objectives and translate them into deliverable plans for departments.
• Pursue actively, the timely execution of strategic & operational objectives within a defined budget.
• Ensure the availability of suitable and sufficient resources for efficient operations (e.g. people, tools, equipment, stock, etc.)
• Track people operations capacity and capability requirements and recommend training needs or oversee hiring where necessary.
• Liaise with Store Managers to set up stores in visually appealing standards.
• Ensure the shop floor and service premises are upheld to standards.
• Ensure all customer-facing personnel are looking professional enough to represent the brand.

• Enforce across board, adherence to the company’s code of conduct between staff and customers.

• Monitor customer interaction across e-commerce channels and on the shop floor to enforce compliance when responding to customer inquiries and when processing orders.

• Assist sales teams with handling objections from customers and closing sales on the shop floor and across the digital platforms.

• Monitor closely, customer satisfaction indices and confirm repeat purchases.

• Offer prompt resolution to complex customer complaints.

• Provide significant data analytics & analysis of monthly sales operations to Management.

• Monitor and enforce compliance to all legal, financial, human resources, health, and safety compliance directives.

• Set the tone of leadership and accountability and drive compliance across all channels.

• Organize and monitor the implementation of periodic performance appraisals.

• Oversee quality control and inventory managements

Requirements

• Bsc. Business Administration/Operations Management
• Certification in Project Management is an advantage
• Minimum of  4 years relevant experience in a retail/commercial environment.
• Good Organizational and Coordination skills
• Strong Leadership skills
• Proficiency in the use of MS Office tools & ERP Software
• Expert understanding of the fashion industry.
• Ability to harness team efforts to achieve goals
• Astute business acumen & strategic thinking skills
• Sound PR. Reporting and interpersonal relations skills
• Ability to create and interpret financial information.
• Excellent people management, IT & business process optimization skills.
• Ability to create and work within a budget.
• Candidates should live preferably within Lekki- Ajah axis

Salary
N120, 000 - N150, 000 / month

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Location: Bariga, Lagos

Industry: Catering Equipment & Supplies

Overview

Our client is a retail catering tools & equipment brand with its retail store at Bariga, Lagos. We are looking to recruit a Store Keeper to monitor and manage the records, storage, and movement of stock from the stock room to the retail stores. You will be required to manage stock levels and keep an updated log.

Duties and Responsibilities

• ● Receive all merchandise delivered, match with purchasing order and update the stock records regularly.

  ● Inspect merchandise on delivery for any damages and file a report where there is a discrepancy.

  ● Tag merchandise appropriately and input product information into POS system.

  ● Check the inventory software daily to monitor stock movement and maintain the optimal reorder level.

  ● Conduct daily stock count to reconcile physical stock with system records.

  ● Ensure merchandise is stored in the stock room, using an orderly system for easy identification and retrieval.

  ● Track the moving of merchandise from the stock room to the shop floor.

  ● Develop procedures to avoid overstocking items that tie up cash and creates storage difficulties.

  ● Prepare and submit weekly inventory reports.

  Perform all other tasks as assigned.
• Update stock level and inform the Business Manager.
• Issue stock to the stores, keeping adequate records.

Qualifications / Experience

• OND or HND in a related field.
• 1-2 years’ work experience in a similar role
• Must live in Bariga and its environs

Skills and Abilities:

• Excellent organizational and multi-tasking ability
• Clerical skills
• Numeracy skills
• Attention to detail and accuracy.

Salary

• 40,000/ monthly

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Experience: 1 year
Location: Bariga,Lagos
Descriptions

• Create and post content on Instagram/Website/Blog.
• Post daily on the Instagram page to drive customer retention
• Receive and make customer calls.
• Document all customer interactions including their contact details.
• Reply all DM\'s and emails according to stipulated standards.
• Support the sales team with daily sales
• Review outstanding payments
• Keep records of customers and sellers testimonials.
• Give daily operations feedback details to management.
• Participate in and organize successful pop-up shops for the sales of stock.
• Do any other tasks as assigned.

Requirements

• OND in a relevant field.
• Proven work experience (Minimum of 1 year) in a similar role.

Skills:

• Must be able to resolve or escalate customer complaints
• Sound use of Instagram

Salary
N40,000 / month.

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Location: Lekki, Lagos
Industry: Fashion
Role Overview
In this role, you are responsible for designing & implementing strategies that help to promote our client\'s brand on social media by creating highly engaging content that by itself pulls the required traffic to our stores whether online or in-store for purchases in high volumes.
Your duties include producing engaging content (pictures and videos) and working closely with the Managing Director on social media projects and campaigns.
Summary Responsibilities

• Plan and coordinate photoshoots
• Create and edit video content on digital channels e.g. reels, Instagram stories, etc.
• Develop a robust social media strategy for Style Space
• Work closely with the Graphics Designer to create projects for brand communication.
• Implement and manage strategy in line with company goals and objectives.
• Ensure brand consistency across all channels in tone, voice, and terminology.
• Manage social media marketing campaigns
• Post platform-specific content for general, informative, and marketing purposes
• Work with copywriters and designers to ensure content is educative and captivating.
• Review posts, monitor SEO and user engagement suggest content optimization techniques, conduct research on the best ways to increase traffic, and analyze key metrics to determine which initiatives work best
• Provide feedback from social media trends and research & and advise the business on how to scale.
• Create, maintain & grow new and existing relevant social networks to increase clientele base.
• Manage social media budget for paid advertising, social media management tools, designs etc.
• Stay up to date with the latest social media best practices, apps development, current technologies, and trends and adjust strategy as social media evolves.
• Monitor, listen and respond to users while developing leads and collaborate with the Sales team to create an exceptional customer experience.
• Compile end-of-month (EOM) showing results.
• Coordinate online advertising, regularly review and amend keywords to optimize performance.
• Respond to inquiries and orders across company-approved platforms.
• Upload images and videos on all social media platforms.
• Perform other  tasks as assigned

Requirements

• A Bachelor\'s degree in Marketing, Mass Communication, or a related field
• Certification in Google Analytics & Google AdWords is essential.
• 2-3 years relevant experience in a retail/commercial environment.
• Experience in the Fashion industry is an added advantage
• Proven experience carrying out impactful digital campaigns that drive valuable results
• Strong written and verbal communication skills

Salary
N80,000 - N100,000 monthly