Retail Fashion Operations Manager at Owens and Xley

Location: Lekki Phase 1

Overview
In this role, you are responsible for leading, directing, and managing the day-to-day operations at our retails stores. You will also be expected to provide oversight of our client's staff, stock, facility, sales, and monitor processes related to customer experience, recruitment, compliance, order fulfillment, compensation & benefits, staff training, and development, all within stipulated standard procedures.

Duties & Responsibilities

• Work closely with the Managing Director to clarify business objectives and translate them into deliverable plans for departments.
• Pursue actively, the timely execution of strategic & operational objectives within a defined budget.
• Ensure the availability of suitable and sufficient resources for efficient operations (e.g. people, tools, equipment, stock, etc.)
• Track people operations capacity and capability requirements and recommend training needs or oversee hiring where necessary.
• Liaise with Store Managers to set up stores in visually appealing standards.
• Ensure the shop floor and service premises are upheld to standards.
• Ensure all customer-facing personnel are looking professional enough to represent the brand.

• Enforce across board, adherence to the company’s code of conduct between staff and customers.

• Monitor customer interaction across e-commerce channels and on the shop floor to enforce compliance when responding to customer inquiries and when processing orders.

• Assist sales teams with handling objections from customers and closing sales on the shop floor and across the digital platforms.

• Monitor closely, customer satisfaction indices and confirm repeat purchases.

• Offer prompt resolution to complex customer complaints.

• Provide significant data analytics & analysis of monthly sales operations to Management.

• Monitor and enforce compliance to all legal, financial, human resources, health, and safety compliance directives.

• Set the tone of leadership and accountability and drive compliance across all channels.

• Organize and monitor the implementation of periodic performance appraisals.

• Oversee quality control and inventory managements

Requirements

• Bsc. Business Administration/Operations Management
• Certification in Project Management is an advantage
• Minimum of  4 years relevant experience in a retail/commercial environment.
• Good Organizational and Coordination skills
• Strong Leadership skills
• Proficiency in the use of MS Office tools & ERP Software
• Expert understanding of the fashion industry.
• Ability to harness team efforts to achieve goals
• Astute business acumen & strategic thinking skills
• Sound PR. Reporting and interpersonal relations skills
• Ability to create and interpret financial information.
• Excellent people management, IT & business process optimization skills.
• Ability to create and work within a budget.
• Candidates should live preferably within Lekki- Ajah axis

Salary
N120, 000 - N150, 000 / month