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Job Description

• The Food and Beverages Supervisor will oversee the daily operations of all food and beverage outlets within the hotel, ensuring high standards of service, quality, and guest satisfaction.
• This role requires strong leadership and organizational skills to maintain smooth operations, manage staff, and deliver an exceptional dining experience.
• The Supervisor will also be responsible for managing inventory, coordinating with kitchen staff, and ensuring compliance with health and safety standards.

Responsibilities
Operational Supervision:

• Supervise day-to-day operations of the restaurant, bar, room service, and other food and beverage outlets.
• Ensure the smooth flow of service in dining areas, addressing any issues promptly.
• Oversee preparation and presentation of food and beverages to ensure they meet hotel quality standards.
• Monitor staff during service to ensure high levels of professionalism, efficiency, and customer satisfaction.
• Ensure timely delivery of food and beverages to guests, maintaining communication between the kitchen and front-of-house teams.

Staff Management:

• Manage, lead, and train the food and beverage service staff, including waitstaff, bartenders, and hosts/hostesses.
• Organize daily shifts and rotas, ensuring proper staffing levels during peak and off-peak times.
• Conduct regular team meetings to ensure smooth communication and alignment with hotel objectives.
• Provide ongoing coaching and development for staff, fostering a positive team environment.
• Monitor and evaluate staff performance, providing feedback and recommendations for improvement.

Guest Relations:

• Greet and engage with guests to ensure an outstanding dining experience, handling complaints and special requests with professionalism and care.
• Respond to guest feedback and work on improvements to enhance service quality.
• Coordinate with event managers and planners to accommodate special events, meetings, or banquets, ensuring smooth delivery of food and beverage services.

Inventory & Stock Control:

• Monitor and manage food and beverage inventory, ensuring adequate supplies for daily operations.
• Work closely with the kitchen and procurement team to maintain optimal stock levels and minimize waste.
• Conduct regular stock takes and ensure accurate reporting.
• Place orders for food, beverages, and supplies as needed, maintaining relationships with suppliers.

Compliance and Standards:

• Ensure that all food and beverage operations comply with local health, safety, and sanitation regulations.
• Oversee the cleanliness of all dining areas, bars, and kitchen spaces, working with housekeeping and maintenance as needed.
• Ensure proper handling and storage of food, in compliance with hygiene and safety standards.
• Regularly inspect dining and kitchen areas for cleanliness and functionality.

Financial Management:

• Assist in controlling operational costs by managing food and beverage costs and minimizing wastage.
• Support the Food and Beverage Manager in budgeting, forecasting, and financial reporting for the department.
• Monitor sales and revenue in all food and beverage outlets and suggest strategies to improve profitability.
• Ensure proper cash handling procedures are followed by staff during service.

Qualifications and Skills

• Education: A Degree or diploma in Hospitality Management, Food and Beverage Service, or a related field is preferred.
• Experience: A minimum of 3-5 years of experience in food and beverage operations, with at least 1-2 years in a supervisory or leadership role.

Skills:

• Strong leadership and team management abilities.
• Excellent customer service skills with the ability to handle difficult situations diplomatically.
• Knowledge of food and beverage products, industry trends, and best practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in point-of-sale (POS) systems and inventory management software.

Working Conditions:

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Physical ability to stand for extended periods, and lift/move items up to 25 kg.
• Willingness to work in a dynamic, guest-facing environment.

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Job Summary

• We are seeking an accountant for a client in the hospitality industry to oversee the financial operations of a hotel.
• This role includes managing daily accounting tasks, preparing financial reports, monitoring budgets and cash flow, and ensuring compliance with financial regulations. 
• The ideal candidate will have strong analytical skills, exceptional attention to detail, and a solid understanding of the unique financial aspects of the hospitality sector.

Key Responsibilities
Financial Record Keeping:

• Maintain accurate and up-to-date financial records for the hotel.
• Record daily financial transactions, including income from guests, restaurant sales, and other revenue sources.
• Ensure all invoices, receipts, and expenses are properly recorded and categorized.
• Reconcile bank statements, accounts payable/receivable, and general ledger accounts.

Budgeting & Forecasting:

• Assist in the preparation and monitoring of the hotel’s annual budget.
• Forecast future revenues, expenses, and profit margins based on historical data and market trends.
• Provide financial insights to management for strategic decision-making.
• Prepare monthly, quarterly, and annual financial reports to assess performance against the budget.

Accounts Payable/Receivable Management:

• Monitor and process all hotel invoices, ensuring timely and accurate payments to vendors.
• Track and follow up on outstanding payments from clients, guests, and third-party vendors.
• Manage payroll functions, ensuring all employees are paid accurately and on time.

Cost Control:

• Implement and maintain cost control systems to minimize wastage and optimize financial efficiency.
• Analyze operational costs such as utilities, food and beverage, labor, and room supplies.
• Review and negotiate contracts with vendors to ensure cost-effectiveness.

Financial Reporting & Analysis:

• Prepare financial statements, balance sheets, profit and loss reports, and other required documentation.
• Conduct variance analysis to explain discrepancies between budgeted and actual figures.
• Present financial data to management and stakeholders in a clear, concise manner.
• Prepare reports for tax purposes and ensure compliance with tax regulations.

Internal Controls & Compliance:

• Ensure compliance with accounting policies, procedures, and internal controls.
• Perform regular audits to detect any discrepancies or potential fraud.
• Work closely with external auditors during the annual audit process.
• Stay updated with changes in financial regulations and hospitality industry standards.

Cash Flow Management:

• Monitor daily cash flow to ensure that the hotel has sufficient funds to meet its obligations.
• Manage cash flow forecasts, identifying potential shortfalls and recommending corrective actions.
• Handle all banking activities including deposits, withdrawals, and bank reconciliations.

Collaboration with Other Departments:

• Work closely with department heads (e.g., front office, food and beverage, and housekeeping) to ensure financial efficiency across all hotel operations.
• Provide financial training to non-finance staff to enhance their understanding of financial processes and goals.

Technology & System Management:

• Utilize accounting software and property management systems (PMS) to manage hotel finances.
• Ensure accurate integration between front-office systems and accounting systems.
• Recommend improvements to existing financial systems and processes for better efficiency.

Qualifications & Skills
Education:

• Bachelor’s degree in Accounting, Finance, or a related field. CPA, CMA, or other relevant certifications are preferred.

Experience:

• Minimum of 3-5 years of experience in accounting, preferably within the hospitality industry.
• Familiarity with hotel accounting practices and systems (e.g., Opera, Micros, QuickBooks, etc.).

Skills:

• Strong understanding of financial management and accounting principles.
• Proficiency in accounting software and Microsoft Office Suite, especially Excel.
• Excellent analytical skills and attention to detail.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Strong communication skills, both written and verbal, with the ability to present financial data to non-financial stakeholders.
• Ability to work independently and collaboratively in a team environment.

Knowledge of Regulations:

• Familiarity with tax regulations, labor laws, and other financial compliance requirements in the hotel industry.

Work Environment:

• The role typically operates in an office environment within the hotel premises but may require interaction with various departments across the hotel. Occasional overtime may be necessary, especially during financial reporting periods or audits.

Career Growth:

• The position offers opportunities for growth into senior financial roles such as Financial Controller, Director of Finance, or other leadership positions within the hotel management team.

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Job Summary 

• As a Hotel Receptionist, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for all guests. 
• You will manage the check-in/check-out process, assist with inquiries, and ensure that guests have an exceptional experience throughout their stay. 
• Your role will also involve administrative tasks, coordination with other departments, and handling reservations. 
• The ideal candidate will have strong communication and organizational skills, along with a professional and friendly demeanor.

Key Responsibilities
Guest Reception and Check-in/Check-out:

• Greet guests warmly upon arrival and provide information about the hotel and its services.
• Perform check-in procedures, including verifying guest details, assigning rooms, and issuing keys.
• Manage the check-out process, including processing payments, issuing invoices, and addressing any billing questions.
• Respond to guest requests, concerns, and complaints in a professional and timely manner, ensuring their issues are resolved promptly.

Reservations and Inquiries:

• Handle phone and email inquiries, provide information on room availability, rates, and amenities.
• Take reservations, modify bookings, and manage cancellations in the hotel's reservation system.
• Upsell hotel services such as room upgrades, dining, and other on-site amenities to maximize guest satisfaction and revenue.

Administrative Duties:

• Maintain accurate guest records, including personal information, payment details, and special requests.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are addressed promptly.
• Prepare reports such as occupancy rates, financial transactions, and guest feedback.

Customer Service:

• Provide concierge services, including recommending local attractions, dining options, and transportation arrangements.
• Assist guests with luggage, special requests, and directions within the hotel.
• Ensure the lobby and reception areas are clean, organized, and inviting.

Security and Safety:

• Monitor guest activity to ensure safety and security within the hotel.
• Maintain awareness of emergency procedures and assist in handling emergency situations if they arise.

Team Collaboration:

• Work closely with other departments such as housekeeping, maintenance, and food & beverage to ensure seamless operations and guest satisfaction.
• Communicate important guest information or special requests to relevant teams.

Qualifications

• Education: High school diploma or equivalent; additional hospitality training or education is a plus.
• Experience: Previous experience as a receptionist, front desk agent, or in a customer service role (preferably in the hospitality industry) is highly desirable.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficient in using reservation systems, basic computer programs, and office equipment.
  • Ability to multi-task and manage time effectively.
  • Fluency in multiple languages is a plus.

Personal Attributes:

• Professional appearance and demeanor.
• A friendly, welcoming attitude with a passion for delivering exceptional customer service.
• Ability to remain calm under pressure and handle difficult situations with grace.
• Flexibility to work shifts, including evenings, weekends, and holidays.

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Job Summary

• The Hotel Maintenance Technician is responsible for the repair, upkeep, and maintenance of the hotel’s infrastructure, equipment, and grounds. 
• This role ensures the hotel is in top operational condition, creating a safe, clean, and functional environment for guests and staff. 
• The technician performs both routine and emergency repairs, covering various systems such as plumbing, electrical, HVAC, and carpentry.

Key Responsibilities
General Maintenance:

• Perform daily inspections and checks on hotel facilities, equipment, and systems.
• Handle routine maintenance tasks, including plumbing, electrical, HVAC systems, carpentry, and painting.
• Respond to guest service requests for repairs (e.g., lighting, heating, appliances).
• Conduct preventative maintenance to avoid future repairs or breakdowns, following established schedules.

Plumbing:

• Install, repair, and maintain plumbing systems, including toilets, sinks, faucets, drains, and water heaters.
• Identify and fix leaks or blockages, ensuring the hotel's plumbing system is in good working condition.

Electrical:

• Repair and maintain lighting fixtures, electrical outlets, switches, and other wiring-related issues.
• Troubleshoot electrical problems, using appropriate tools and techniques to ensure safety.

HVAC (Heating, Ventilation, Air Conditioning):

• Inspect and maintain air conditioning units, ventilation systems, and heating equipment.
• Repair or replace HVAC components to ensure optimal climate control for guest comfort.

Carpentry & Painting:

• Perform basic carpentry tasks like repairing or installing doors, furniture, and fixtures.
• Repaint walls, ceilings, and surfaces as necessary to maintain the hotel's appearance.

Safety and Compliance:

• Ensure the hotel's safety systems (fire alarms, sprinklers, emergency lighting) are fully operational and meet safety standards.
• Comply with local, state, and federal regulations related to building codes and safety standards.
• Participate in safety drills and assist in training staff on emergency protocols.

Equipment Management:

• Maintain and repair hotel tools and equipment.
• Keep an accurate inventory of maintenance supplies and tools, requesting replacements or replenishments as needed.

Groundskeeping:

• Assist in maintaining the hotel’s exterior, including landscaping, pool maintenance, and parking lot upkeep.
• Remove debris, perform minor repairs, and ensure outdoor areas are safe and presentable.

Collaboration:

• Work closely with other departments (e.g., housekeeping, front desk, food & beverage) to address and resolve maintenance-related issues.
• Communicate effectively with management regarding any major repairs or renovations needed.

Emergency Repairs:

• Be available on-call to respond to emergency maintenance requests after hours, such as power outages, flooding, or broken equipment.

Qualifications
Education/Experience:

• High school diploma or equivalent required.
• Vocational training or certification in relevant fields (e.g., electrical, plumbing, HVAC) is highly desirable.
• Minimum of 2 years of experience in hotel or building maintenance, or a related field.

Skills:

• Strong knowledge of electrical, plumbing, HVAC, and general maintenance practices.
• Ability to troubleshoot and repair equipment, appliances, and building infrastructure.
• Basic carpentry and painting skills.
• Knowledge of safety and compliance standards, including OSHA regulations.
• Excellent communication and interpersonal skills.
• Ability to prioritize and handle multiple tasks efficiently.

Physical Requirements:

• Ability to lift heavy objects (up to 50 lbs).
• Capabilities to stand, bends, stoop, kneel, and climb ladders for extended periods.
• Comfortable working in various conditions, including tight spaces, heights, and outdoor environments.

Certifications (preferred but not required):

• HVAC certification
• Electrical, plumbing and carpentry certification

Working Conditions:

• Must be available to work flexible hours, including nights, weekends, and holidays, depending on the needs of the hotel.

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Job Summary

• The Inventory Officer is responsible for managing and overseeing the hotel’s inventory control processes, ensuring accurate tracking, storage, and distribution of all inventory items. 
• This role plays a critical part in maintaining optimal stock levels, minimizing waste, and supporting the hotel’s operational efficiency. 
• The Inventory Officer will work closely with procurement, kitchen, housekeeping, and other departments to ensure seamless inventory management and compliance with hotel policies and procedures.

Key Responsibilities
Inventory Management:

• Maintain accurate records of all inventory items, including food and beverage, linens, cleaning supplies, guest amenities, and other operational supplies.
• Conduct regular physical stock counts and reconcile them with system records to identify and resolve discrepancies.
• Monitor stock levels and reorder points to ensure adequate supply while avoiding overstocking or stockouts.
• Implement and maintain an efficient inventory tracking system using hotel management software or other tools.
• Ensure proper storage and organization of inventory items to prevent damage, spoilage, or theft.

Procurement Support:

• Collaborate with the procurement team to place orders for inventory items based on usage trends and departmental needs.
• Verify the quality and quantity of received goods against purchase orders and invoices.
• Report any discrepancies, damages, or quality issues to the relevant departments and suppliers.

Cost Control and Reporting:

• Analyze inventory data to identify trends, minimize waste, and optimize stock levels.
• Prepare and submit regular inventory reports to management, highlighting key metrics such as stock turnover, shrinkage, and cost savings.
• Assist in budget preparation by providing accurate inventory-related data and forecasts.

Compliance and Documentation:

• Ensure compliance with hotel policies, health and safety regulations, and industry standards for inventory management.
• Maintain proper documentation for all inventory transactions, including receipts, issues, and transfers.
• Conduct periodic audits to ensure accuracy and accountability in inventory records.

Team Collaboration:

• Work closely with department heads to understand their inventory needs and provide timely support.
• Train and guide staff on proper inventory handling and recording procedures.
• Address and resolve inventory-related issues or queries from other departments.

Key Performance Indicators (KPIs)

• Accuracy of inventory records (target: 98% or higher).
• Reduction in inventory shrinkage and waste.
• Timeliness of inventory reporting and reconciliation.
• Cost savings achieved through efficient inventory management.
• Compliance with health, safety, and hotel policies.

Qualifications and Skills
Education:

• Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or a related field.
• Relevant certifications in inventory management or supply chain are a plus.

Experience:

• Minimum of 2-3 years of experience in inventory management, preferably in the hospitality or hotel industry.
• Familiarity with inventory management software and systems (e.g., Opera, Micros, or similar).

Skills and Competencies:

• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Proficient in data analysis and reporting.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving and decision-making abilities.
• Knowledge of health and safety regulations related to inventory storage and handling.

Working Conditions:

• The role may require standing for extended periods and lifting heavy items.
• Flexibility to work during weekends, holidays, or extended hours as needed.
• Work is primarily conducted in storage areas, offices, and occasionally in other hotel departments.

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Description

• The Customer Service/Sales Representative will be responsible for delivering outstanding customer service, managing client interactions, promoting spa services and products, and driving sales within the spa environment.
• This role involves engaging with clients, understanding their needs, providing personalized recommendations, and ensuring that their overall spa experience is exceptional.
• The representative will also play a key role in maintaining client relationships, booking appointments, and coordinating spa services to maximize client satisfaction and retention.

Key Responsibilities
Customer Service and Client Engagement:

• Greet clients warmly and professionally as they enter the spa.
• Assist clients with inquiries about spa services, treatments, and packages.
• Provide detailed information about spa services, including benefits, duration, and pricing.
• Handle client questions, concerns, and complaints promptly and professionally, escalating issues to the Spa Manager as necessary.
• Maintain a positive and professional demeanor throughout interactions with clients.

Sales and Promotions:

• Actively promote spa services, packages, and products to clients, with a focus on upselling and cross-selling.
• Recommend personalized treatments and products based on client needs and preferences.
• Achieve or exceed monthly sales targets for spa services and products.
• Implement promotional campaigns and discounts to increase sales during off-peak hours.

Appointment Management and Scheduling:

• Assist clients with booking appointments for spa treatments and services, including massages, facials, body treatments, waxing, and other spa services.
• Handle client cancellations and rescheduling, ensuring optimal client experience and spa occupancy.
• Utilize the spa's appointment management software to track client interactions, bookings, and preferences.

Service Coordination:

• Coordinate with therapists, aestheticians, and other spa staff to ensure smooth service delivery and client satisfaction.
• Ensure that treatment rooms, spa areas, and other facilities are prepared and stocked according to spa standards before each appointment.
• Assist in maintaining cleanliness, organization, and inventory of spa products and supplies.

Client Retention and Relationship Management:

• Build and maintain strong relationships with clients to enhance their experience and encourage repeat business.
• Regularly follow up with clients to ensure satisfaction, gather feedback, and promote loyalty programs.
• Assist with the implementation of customer feedback and service improvement initiatives.

Marketing and Client Outreach:

• Assist in creating spa promotions and marketing campaigns.
• Distribute promotional materials such as brochures, newsletters, and business cards to local businesses, hotels, and other potential client sources.
• Attend local events, expos, and community fairs to promote the spa's services and engage with potential clients.

Administrative Duties:

• Maintain accurate records of client interactions, sales, appointments, and customer preferences.
• Process payments and manage billing inquiries.
• Keep track of spa inventory and recommend replenishments when necessary.
• Adhere to spa policies and procedures, including safety and sanitation standards.

General Spa Operations Support:

• Assist in other spa operations as required, including maintaining inventory levels, cleaning, organizing, and preparing treatment areas.
• Provide support during busy periods, such as weekends and holidays.

Qualifications and Requirements

• Education: High School Diploma or equivalent; formal training or certification in customer service or sales is a plus.
• Experience: Minimum of 1-2 years of experience in a customer service or sales role, preferably in a spa, hospitality, or wellness industry.

Skills:

• Excellent interpersonal and communication skills, both written and verbal.
• Strong sales and marketing acumen.
• Ability to multitask and manage a busy environment.
• Customer-focused mindset with a passion for service excellence.
• Strong problem-solving skills and ability to handle difficult situations calmly and professionally.
• Basic computer skills (e.g. Microsoft Office Suite, appointment management software).
• Physical Requirements: Must be able to stand for long periods of time, lift up to 25 lbs, and perform tasks such as bending, stretching, and reaching.
• Personal Characteristics: Friendly, approachable, reliable, and detail-oriented. Must have a passion for wellness, beauty, and spa services. A proactive, self-motivated attitude and willingness to go the extra mile to ensure client satisfaction are essential.

Working Conditions

• Flexible schedule including weekends and holidays (peak spa times).
• The position involves a high-energy environment with frequent client interaction.
• Must be comfortable working in a quiet, relaxed atmosphere.
• Adherence to spa dress code, including uniform and grooming standards.

Benefits:

• Training and professional development opportunities.
• Employee wellness program.
• Opportunities for advancement within the company.

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Job Summary

• We are seeking skilled and professional Spa Therapists to join our luxurious spa in Lekki Phase 1, Lagos. 
• As a vital member of our wellness team, you will provide exceptional massage therapy services, helping clients relax, rejuvenate, and maintain their overall health and well-being. 
• This role demands a passion for client care, a high level of skill in various massage techniques, and the ability to create a serene and welcoming environment.

Key Responsibilities
Massage Therapy:

• Perform a variety of massage techniques including Swedish, deep tissue, hot stone, aromatherapy, sports massage, reflexology, and other therapeutic methods.
• Assess clients' needs and preferences to recommend appropriate treatments.

Client Care:

• Provide professional consultations to understand clients' health conditions and tailor treatments accordingly.
• Maintain client confidentiality and professionalism at all times.

Sanitation & Hygiene:

• Adhere to the highest standards of cleanliness and hygiene.
• Ensure massage rooms, linens, and equipment are clean and sanitized before and after each session.

Product Knowledge:

• Stay updated on spa products and recommend suitable options to clients for at-home care.
• Inform clients about spa services, packages, and promotions.

Team Collaboration:

• Work collaboratively with other spa professionals to provide an integrated wellness experience.
• Support front-desk staff when needed, including scheduling and confirming appointments.

Continuous Learning:

• Stay informed about the latest trends, techniques, and certifications in massage therapy and holistic wellness.

Qualifications & Requirements

• Proven experience as a Masseuse or Massage Therapist in a reputable spa or wellness center.
• Certification in massage therapy or a related field from a recognized institution.
• Strong knowledge of anatomy, physiology, and various massage techniques.
• Excellent communication and interpersonal skills.
• Ability to maintain a calm and composed demeanor under pressure.
• Commitment to providing top-notch customer service.
• Flexibility to work weekends, holidays, and evenings as required.
• Must reside in or around Lekki Phase 1, Lagos, or be willing to relocate.

Why Join Us?

• Salary: N150,000 Monthly.
• Opportunities for professional growth and development.
• Work in a serene and luxurious spa environment.
• Be part of a passionate and supportive team dedicated to wellness.

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Job Description

• We are seeking an experienced, dynamic, and customer-oriented Spa Manager to oversee the daily operations of a luxury spa located in Lekki Phase.
• The ideal candidate will be responsible for ensuring exceptional client experiences, driving business growth, and maintaining operational excellence. 
• This role requires a strategic thinker with strong leadership, marketing, and organizational skills to elevate the spa’s offerings and reputation.

Responsibilities
Operations Management:

• Oversee the daily operations of the spa, including scheduling, inventory management, and facility maintenance.
• Develop and implement standard operating procedures to ensure consistent service quality.
• Ensure compliance with health, hygiene, and safety regulations.

Team Leadership:

• Recruit, train, and supervise spa staff, including therapists, receptionists, and housekeeping personnel.
• Set performance goals, conduct evaluations, and provide continuous feedback and coaching.
• Foster a positive and collaborative work environment.

Customer Service:

• Ensure the delivery of exceptional client experiences from booking to service completion.
• Handle customer inquiries, feedback, and complaints professionally to maintain client satisfaction and loyalty.
• Develop personalized spa packages and recommend treatments tailored to client needs.

Sales & Marketing:

• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Manage social media platforms and collaborate with local businesses to increase brand visibility.
• Monitor and achieve sales targets by promoting spa products, services, and membership plans.

Financial Management:

• Prepare and manage budgets, monitor revenue, and control expenses.
• Analyze financial reports and implement strategies to maximize profitability.
• Negotiate contracts with suppliers to ensure cost-effective procurement of products and services.

Strategic Development:

• Research industry trends to introduce innovative treatments and services.
• Develop partnerships with other wellness professionals to expand the spa’s service offerings.
• Plan and organize special events or promotions to drive business growth.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
• Minimum of 3–5 years of experience in spa management or a similar role.
• Strong leadership and interpersonal skills with a proven ability to manage and motivate a team.
• Excellent organizational and problem-solving abilities.
• Knowledge of spa treatments, products, and industry trends.
• Proficiency in Microsoft Office and spa management software.
• Strong sales and marketing acumen.
• Exceptional customer service and communication skills.
• Ability to work flexible hours, including weekends and holidays.

What We Offer

• Salary: N250,000 / Month.
• Shared staff accommodation
• Professional development opportunities.
• A collaborative and vibrant work environment.
• Discounts on spa services and products.

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Job Description

• The Hotel Wait staff is responsible for providing high-quality dining service to hotel guests. 
• They ensure that all guests have an exceptional dining experience by delivering attentive, courteous, and professional service. 
• This role requires knowledge of food and beverage service, attention to detail, and a commitment to maintaining cleanliness and efficiency in the dining areas.
• The Waitstaff will take orders, serve food and beverages, manage guest needs, and maintain a welcoming and polished atmosphere.

Key Responsibilities
Guest Service:

• Greet guests warmly and provide a positive dining experience.
• Present menus, make recommendations, and answer questions regarding food and beverages.
• Take accurate food and beverage orders and relay them to the kitchen/bar.
• Ensure guest satisfaction by delivering food and drinks promptly and addressing any concerns during the meal.
• Offer suggestions for wine pairings or special menu items, when applicable.
• Assist in setting up special events or dining experiences as required.

Table Management:

• Prepare tables with clean linens, silverware, and glasses before guests arrive.
• Ensure that tables are properly reset and cleaned after guests depart.
• Continuously monitor dining areas to ensure cleanliness and guest comfort.
• Clear dishes and glasses efficiently and without disrupting the dining experience.

Food & Beverage Service:

• Understand the restaurant menu, daily specials, and promotional items.
• Provide knowledgeable recommendations based on guests' dietary preferences or restrictions.
• Deliver food and beverages in a timely manner and according to hotel standards.
• Monitor and ensure the quality of food before serving it to guests.

Collaboration & Communication:

• Work closely with kitchen staff to ensure the timely and accurate delivery of orders.
• Communicate guest preferences or concerns to the kitchen, bar, or management as necessary.
• Assist other team members with service duties during busy periods to ensure guest satisfaction.
• Stay informed about hotel services and amenities to provide assistance to guests if requested.

Safety & Sanitation:

• Adhere to all food safety and hygiene regulations, including proper handling of food and beverages.
• Regularly clean and sanitize workstations, dining areas, and equipment.
• Report any maintenance or safety concerns to management promptly.

Cash Handling & Billing:

• Accurately process guest payments using the hotel’s point-of-sale (POS) system.
• Ensure proper billing, including handling special discounts, promotions, or refunds.
• Manage guest transactions with professionalism and accountability.

Qualifications & Requirements
Education & Experience:

• High School Diploma or equivalent required.
• Previous experience as a waiter/waitress or in a similar hospitality role is preferred.
• Basic knowledge of food, wine, and spirits is an advantage.

Skills:

• Strong communication and interpersonal skills.
• Excellent customer service skills, with a passion for hospitality.
• Ability to work under pressure and in a fast-paced environment.
• Attention to detail and a commitment to cleanliness.
• Familiarity with POS systems and basic cash handling procedures.

Physical Requirements:

• Ability to stand, walk, and carry trays of food or beverages for extended periods.
• Ability to lift up to 25 pounds and bend, stretch, or reach as required for table service.

Additional Attributes:

• A team player with a positive attitude and strong work ethic.
• Flexibility to work mornings, evenings, weekends, and holidays as required.
• Strong problem-solving skills and ability to adapt to varying guest needs or special requests.

Work Environment:

• The Waitstaff role is physically demanding and involves working in a busy, sometimes noisy environment. 
• It requires continuous interaction with guests and colleagues, as well as the ability to handle high-pressure situations during peak dining hours.