Spa Manager at People Apex Solution

Job Description

• We are seeking an experienced, dynamic, and customer-oriented Spa Manager to oversee the daily operations of a luxury spa located in Lekki Phase.
• The ideal candidate will be responsible for ensuring exceptional client experiences, driving business growth, and maintaining operational excellence. 
• This role requires a strategic thinker with strong leadership, marketing, and organizational skills to elevate the spa’s offerings and reputation.

Responsibilities
Operations Management:

• Oversee the daily operations of the spa, including scheduling, inventory management, and facility maintenance.
• Develop and implement standard operating procedures to ensure consistent service quality.
• Ensure compliance with health, hygiene, and safety regulations.

Team Leadership:

• Recruit, train, and supervise spa staff, including therapists, receptionists, and housekeeping personnel.
• Set performance goals, conduct evaluations, and provide continuous feedback and coaching.
• Foster a positive and collaborative work environment.

Customer Service:

• Ensure the delivery of exceptional client experiences from booking to service completion.
• Handle customer inquiries, feedback, and complaints professionally to maintain client satisfaction and loyalty.
• Develop personalized spa packages and recommend treatments tailored to client needs.

Sales & Marketing:

• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Manage social media platforms and collaborate with local businesses to increase brand visibility.
• Monitor and achieve sales targets by promoting spa products, services, and membership plans.

Financial Management:

• Prepare and manage budgets, monitor revenue, and control expenses.
• Analyze financial reports and implement strategies to maximize profitability.
• Negotiate contracts with suppliers to ensure cost-effective procurement of products and services.

Strategic Development:

• Research industry trends to introduce innovative treatments and services.
• Develop partnerships with other wellness professionals to expand the spa’s service offerings.
• Plan and organize special events or promotions to drive business growth.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
• Minimum of 3–5 years of experience in spa management or a similar role.
• Strong leadership and interpersonal skills with a proven ability to manage and motivate a team.
• Excellent organizational and problem-solving abilities.
• Knowledge of spa treatments, products, and industry trends.
• Proficiency in Microsoft Office and spa management software.
• Strong sales and marketing acumen.
• Exceptional customer service and communication skills.
• Ability to work flexible hours, including weekends and holidays.

What We Offer

• Salary: N250,000 / Month.
• Shared staff accommodation
• Professional development opportunities.
• A collaborative and vibrant work environment.
• Discounts on spa services and products.