Food and Beverages Supervisor at People Apex Solution

Job Description

• The Food and Beverages Supervisor will oversee the daily operations of all food and beverage outlets within the hotel, ensuring high standards of service, quality, and guest satisfaction.
• This role requires strong leadership and organizational skills to maintain smooth operations, manage staff, and deliver an exceptional dining experience.
• The Supervisor will also be responsible for managing inventory, coordinating with kitchen staff, and ensuring compliance with health and safety standards.

Responsibilities
Operational Supervision:

• Supervise day-to-day operations of the restaurant, bar, room service, and other food and beverage outlets.
• Ensure the smooth flow of service in dining areas, addressing any issues promptly.
• Oversee preparation and presentation of food and beverages to ensure they meet hotel quality standards.
• Monitor staff during service to ensure high levels of professionalism, efficiency, and customer satisfaction.
• Ensure timely delivery of food and beverages to guests, maintaining communication between the kitchen and front-of-house teams.

Staff Management:

• Manage, lead, and train the food and beverage service staff, including waitstaff, bartenders, and hosts/hostesses.
• Organize daily shifts and rotas, ensuring proper staffing levels during peak and off-peak times.
• Conduct regular team meetings to ensure smooth communication and alignment with hotel objectives.
• Provide ongoing coaching and development for staff, fostering a positive team environment.
• Monitor and evaluate staff performance, providing feedback and recommendations for improvement.

Guest Relations:

• Greet and engage with guests to ensure an outstanding dining experience, handling complaints and special requests with professionalism and care.
• Respond to guest feedback and work on improvements to enhance service quality.
• Coordinate with event managers and planners to accommodate special events, meetings, or banquets, ensuring smooth delivery of food and beverage services.

Inventory & Stock Control:

• Monitor and manage food and beverage inventory, ensuring adequate supplies for daily operations.
• Work closely with the kitchen and procurement team to maintain optimal stock levels and minimize waste.
• Conduct regular stock takes and ensure accurate reporting.
• Place orders for food, beverages, and supplies as needed, maintaining relationships with suppliers.

Compliance and Standards:

• Ensure that all food and beverage operations comply with local health, safety, and sanitation regulations.
• Oversee the cleanliness of all dining areas, bars, and kitchen spaces, working with housekeeping and maintenance as needed.
• Ensure proper handling and storage of food, in compliance with hygiene and safety standards.
• Regularly inspect dining and kitchen areas for cleanliness and functionality.

Financial Management:

• Assist in controlling operational costs by managing food and beverage costs and minimizing wastage.
• Support the Food and Beverage Manager in budgeting, forecasting, and financial reporting for the department.
• Monitor sales and revenue in all food and beverage outlets and suggest strategies to improve profitability.
• Ensure proper cash handling procedures are followed by staff during service.

Qualifications and Skills

• Education: A Degree or diploma in Hospitality Management, Food and Beverage Service, or a related field is preferred.
• Experience: A minimum of 3-5 years of experience in food and beverage operations, with at least 1-2 years in a supervisory or leadership role.

Skills:

• Strong leadership and team management abilities.
• Excellent customer service skills with the ability to handle difficult situations diplomatically.
• Knowledge of food and beverage products, industry trends, and best practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in point-of-sale (POS) systems and inventory management software.

Working Conditions:

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Physical ability to stand for extended periods, and lift/move items up to 25 kg.
• Willingness to work in a dynamic, guest-facing environment.