Accountability Assistant at Novel Alliance for Development Aid _NADA

Location: MMC, Mobar, Dikwa and Ngala

Duration: 10 Months

Reports to: MEAL Coordinator

Supervisors: Enumerators

Number of Positions: 4

Job Summary

The Accountability Assistant will support the implementation of the organization’s accountability mechanisms to ensure that beneficiaries and community members can participate in programme activities, provide feedback, raise concerns, and receive appropriate responses.

The successful candidate will help strengthen communication between the organization and the communities it serves while ensuring that feedback and complaints are handled confidentially, promptly, and appropriately.

Key Roles and Responsibilities

• Support the establishment and implementation of Community Feedback and Response Mechanisms (CFRM).
• Receive, document, and refer feedback, complaints, and suggestions from beneficiaries.
• Ensure that complaints are handled confidentially and in line with organizational policies.
• Conduct community awareness sessions on available feedback and complaint channels.
• Support beneficiary consultations, community meetings, and feedback sessions.
• Maintain accurate records and databases of feedback and complaints received.
• Follow up on referred complaints to ensure timely responses and resolution.
• Promote community participation, transparency, inclusion, and accountability.
• Identify and report recurring concerns and trends from community feedback.
• Support the preparation of weekly and monthly accountability reports.
• Ensure that vulnerable individuals, including women, children, older persons, and persons with disabilities, can safely access feedback channels.
• Report safeguarding concerns, including Protection from Sexual Exploitation and Abuse (PSEA), through established referral pathways.

Qualifications and Experience

• Minimum of a Diploma or bachelor’s degree in social sciences, Development Studies, Public Administration, Community Development, or a related field.
• At least 1–3 years of relevant experience in accountability, community engagement, humanitarian response, or development work.
• Experience working with community feedback and complaints mechanisms is an added advantage.
• Good communication, interpersonal, and report-writing skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Basic computer skills, particularly Microsoft Word and Excel.
• Ability to work effectively with diverse and vulnerable communities.

Required Skills and Competencies

• Strong communication and listening skills.
• Honesty, integrity, and professionalism.
• Good organizational and record-keeping skills.
• Empathy and respect for cultural diversity.
• Ability to work independently and as part of a team.
• Commitment to humanitarian principles and accountability standards.
• Strong attention to detail and problem-solving skills.

Only shortlisted candidates will be contacted.

NADA is an equal opportunity employer. Qualified women and persons with disabilities are encouraged to apply.