Training & Technical Services Manager at Hodskey Consultants Limited

Job Purpose

To lead the planning, development, quality assurance and delivery of training and technical services that meet client needs, comply with agreed specifications and contribute to the company’s reputation, client retention and profitability.

Key Duties and Responsibilities

• Develop an annual and quarterly training and technical services plan aligned with company strategy, client demand and available resources.
• Conduct or oversee training needs assessments, client consultations, skills-gap analyses and programme scoping.
• Design or approve course outlines, learning objectives, session plans, training materials, practical exercises and assessment methods.
• Coordinate technical, engineering, power plant, management, non-technical and other approved training programmes within the company’s competence and service scope.
• Identify, assess and recommend qualified trainers, subject-matter experts, technical consultants and training partners.
• Review proposals, methodologies, technical submissions, work plans and deliverables before they are submitted to clients or used for delivery.
• Confirm that programme scope, deliverables, dates, resources, trainer competence and acceptance criteria are understood before work begins.
• Coordinate with Business Development on client requirements, pricing inputs, technical feasibility, proposal preparation and new service offerings.
• Oversee programme readiness, including venues, equipment, participant materials, trainer briefs, safety arrangements and contingency plans.
• Monitor delivery quality, trainer performance, attendance, learning outcomes, participant feedback and client satisfaction.
• Ensure training records, assessments, evaluation results, reports and certificates are complete, accurate and approved before release.
• Review client feedback, complaints, non-conformities and lessons learned; assign corrective actions and verify completion.
• Develop and maintain a roster of approved trainers and technical experts, including their qualifications, experience, availability and areas of competence.
• Monitor technical equipment and learning resources; identify maintenance, replacement and investment needs.
• Prepare budgets, resource estimates, work schedules, performance reports and recommendations for management.
• Ensure staff do not claim qualifications, accreditations, approvals or technical capabilities that the company does not hold.
• Support client audits, technical meetings, service reviews and post-training follow-up as authorised.
• Identify opportunities to improve course offerings, delivery methods, digital learning and technical service quality.
• Escalate technical, contractual, resource, quality or safety risks that could affect delivery or client commitments.