Jobs at Elizabeth Maddeux

Job Summary

• We are seeking a talented and creative Pastry Chef to join our culinary team. 
• The ideal candidate will be responsible for preparing a wide variety of pastries, desserts, and baked goods while maintaining the highest standards of quality, presentation, and taste. 
• This role requires expertise in pastry techniques, creativity in developing new recipes, and the ability to work efficiently in a fast-paced kitchen environment.

Responsibilities

• Prepare, bake, and decorate a variety of pastries, desserts, cakes, cookies, breads, and other baked goods according to established recipes and quality standards.
• Develop new and innovative pastry recipes, incorporating seasonal ingredients and customer preferences to enhance the menu.
• Ensure consistency in taste, texture, and presentation of all pastry items, following proper baking techniques and recipes.
• Monitor ingredient quality and freshness, ensuring proper handling, storage, and rotation of inventory to minimize waste.
• Measure and mix ingredients accurately, using scales, measuring cups, and other baking tools to maintain recipe integrity.
• Operate and maintain pastry equipment, such as mixers, ovens, dough sheeters, and proofing cabinets, ensuring they function properly.
• Plan daily pastry production schedules, coordinating with the kitchen team to meet demand for restaurant service, events, and catering orders.
• Prepare special occasion cakes, custom desserts, and plated desserts for events such as weddings, birthdays, and corporate gatherings.
• Monitor baking and cooling times to prevent overcooking or undercooking, ensuring all items meet texture and flavor expectations.
• Decorate cakes and pastries using various techniques, such as piping, glazing, chocolate work, and sugar art, to enhance visual appeal.
• Maintain a clean and organized pastry station, ensuring all tools, utensils, and work surfaces are properly sanitized and stored.
• Ensure compliance with food safety regulations, health codes, and hygiene standards, maintaining a safe and sanitary work environment.
• Keep track of inventory levels for pastry ingredients, placing orders for flour, sugar, butter, chocolate, and other essential items as needed.
• Experiment with new flavor combinations, modern pastry trends, and artistic presentation styles to keep the menu fresh and exciting.
• Work closely with suppliers to source high-quality ingredients, including specialty chocolates, premium dairy products, and organic flours.
• Manage portion control and plating techniques for desserts served in the restaurant to maintain consistency in presentation and cost control.
• Assist in pricing pastry items, considering ingredient costs, labor, and market trends to ensure profitability.
• Participate in menu planning discussions, contributing ideas for seasonal pastry specials and holiday-themed desserts.
• Assist with large-scale baking for buffets, high tea services, and catering events, ensuring efficient production and high-quality results.
• Conduct regular taste tests and quality control checks to maintain excellence in pastry offerings.
• Stay updated on global pastry trends, attending workshops, pastry competitions, and industry events to refine skills and bring innovation to the menu.
• Handle customer inquiries and special requests professionally, providing personalized recommendations for pastries and custom desserts.
• Ensure all pastry displays are well-stocked, visually appealing, and regularly refreshed throughout the day.
• Train kitchen assistants and junior pastry chefs.

Requirements

• Culinary degree or certification in pastry arts preferred
• 3 years proven experience as a Pastry Chef, Baker, or in a similar pastry-focused role.
• Strong knowledge of pastry techniques, baking science, and ingredient functions.
• Creativity and attention to detail in dessert presentation and decoration.
• Ability to work in a fast-paced environment while maintaining consistency and high quality.
• Familiarity with commercial kitchen equipment, including ovens, mixers, and proofers.
• Understanding of food safety regulations and hygiene standards.
• Strong organizational and multitasking skills.
• Ability to work flexible hours, including early mornings, weekends, and holidays

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Description 

• We are seeking an experienced and motivated Sous Chef to assist in managing kitchen operations, ensuring high-quality food preparation, and maintaining smooth kitchen workflow.
• The Sous Chef will work closely with the Head Chef, overseeing staff, supervising food production, and ensuring consistency in taste, presentation, and quality.
• This role requires strong leadership skills, a deep understanding of culinary techniques, and the ability to thrive in a fast-paced environment.

Responsibilities

• Assist the Head Chef in all aspects of kitchen management, including menu planning, food preparation, and staff supervision.
• Oversee daily kitchen operations, ensuring efficiency, organization, and adherence to quality standards.
• Supervise and coordinate kitchen staff, ensuring tasks are completed effectively and on time.
• Train and mentor junior chefs, line cooks, and kitchen assistants, helping them develop culinary skills and maintain consistency in food preparation.
• Ensure all dishes meet the restaurant’s quality standards in taste, presentation, and portion control.
• Develop new recipes and assist in designing seasonal menus that align with customer preferences and food trends.
• Monitor inventory levels, place orders for ingredients and kitchen supplies, and ensure proper stock rotation to reduce waste.
• Ensure all food items are properly labeled, stored, and maintained at appropriate temperatures to prevent spoilage and contamination.
• Manage and enforce food safety, hygiene, and sanitation regulations, ensuring compliance with health department standards.
• Conduct regular inspections of workstations, cooking equipment, and storage areas to ensure cleanliness and safety.
• Work with suppliers to source high-quality ingredients while maintaining cost efficiency.
• Prepare and cook high-quality dishes, assisting during peak service hours to ensure smooth food production.
• Oversee the preparation of sauces, soups, marinades, and other key components for dishes.
• Ensure proper portioning and plating of dishes according to restaurant presentation standards.
• Handle customer special requests, allergies, and dietary restrictions, ensuring modifications are made correctly.
• Monitor food costs and work with the Head Chef to implement cost-control measures without compromising quality.
• Assist in planning and executing catering events, private dining experiences, and special promotions.
• Maintain communication between kitchen and front-of-house staff, ensuring seamless coordination and timely service.
• Lead pre-service briefings with kitchen staff to review special menu items, dietary considerations, and service expectations.
• Assist in developing and enforcing standard operating procedures to improve kitchen efficiency and workflow.
• Stay updated on industry trends, new cooking techniques, and innovative plating styles to enhance the dining experience.
• Foster a positive and professional kitchen environment, promoting teamwork and a strong work ethic among staff.
• Step in for the Head Chef when necessary, taking full charge of the kitchen and decision-making responsibilities.
• Act as a role model for kitchen staff, upholding the highest standards of professionalism, discipline, and culinary excellence.

Requirements

• Culinary degree or professional chef certification.
• 3 years experience as a Sous Chef or in a similar role within a professional kitchen.
• Strong knowledge of culinary techniques, food preparation, and kitchen management.
• Ability to work efficiently in a high-pressure, fast-paced environment.
• Excellent leadership, training, and team management skills.
• Strong understanding of food safety, hygiene, and sanitation regulations.
• Creativity in menu development and recipe innovation.
• Excellent problem-solving skills and adaptability in handling kitchen challenges.
• Strong attention to detail, ensuring consistency in food quality and presentation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

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Job Description

• We are seeking a highly motivated and experienced Spa Manager to oversee the daily operations of our spa. 
• The ideal candidate will be responsible for ensuring exceptional customer service, managing staff, maintaining high standards of cleanliness and organization, and driving business growth. 
• This role requires strong leadership, business acumen, and a passion for wellness and relaxation services.

Responsibilities

• Oversee the overall operations of the spa, ensuring a smooth and efficient workflow in all departments, including reception, therapy, and maintenance.
• Recruit, train, supervise, and evaluate spa staff, including therapists, receptionists, and housekeeping personnel, to ensure they meet service standards and business expectations.
• Develop and implement staff schedules, ensuring adequate coverage during peak hours while managing labor costs effectively.
• Monitor customer service quality by observing staff interactions, addressing guest concerns, and ensuring a welcoming and relaxing atmosphere for all visitors.
• Create and maintain high standards for spa cleanliness, hygiene, and safety in accordance with health and safety regulations and industry best practices.
• Develop and implement spa policies and procedures to enhance operational efficiency and improve customer satisfaction.
• Oversee the inventory and procurement of spa products, ensuring adequate stock levels while minimizing waste and controlling costs.
• Work closely with marketing teams to develop promotional campaigns, seasonal offers, and loyalty programs to attract and retain customers.
• Establish partnerships with luxury brands, wellness providers, and local businesses to enhance the spa’s offerings and reputation.
• Monitor and analyze financial performance, including revenue, expenses, and profit margins, to ensure business sustainability and growth.
• Implement pricing strategies and service packages that align with market trends and customer preferences while maximizing profitability.
• Handle client inquiries, complaints, and special requests professionally and promptly, ensuring customer satisfaction and retention.
• Organize and oversee special spa events, wellness programs, and corporate partnerships to generate additional revenue streams.
• Stay updated on industry trends, new spa technologies, and emerging wellness treatments to continuously improve the spa’s services.
• Ensure all spa equipment and facilities are well-maintained, coordinating with maintenance staff and external vendors for repairs and upgrades as needed.
• Train staff on new treatments, customer service techniques, and operational procedures to enhance service quality and team performance.
• Maintain compliance with all licensing requirements, health regulations, and workplace safety standards.
• Foster a positive and collaborative work environment that motivates employees and encourages professional growth.
• Track customer preferences, feedback, and reviews to refine spa services and create personalized experiences for repeat clients.
• Develop and manage membership programs, VIP services, and exclusive client benefits to enhance guest loyalty.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 3 - 5 years of experience in spa management or a similar hospitality leadership role.
• Strong knowledge of spa treatments, wellness trends, and skincare products.
• Excellent leadership, organizational, and problem-solving skills.
• Strong customer service orientation with the ability to handle guest concerns professionally.
• Experience in budgeting, financial management, and revenue optimization.

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Job Summary

• We are looking for a Creative Design Intern with a passion for visual storytelling and digital creativity. In this role, you will gain hands-on experience in graphic design, branding, and content creation, contributing to marketing campaigns and brand development.
• This is an excellent opportunity to build your portfolio, learn from industry professionals, and refine your design skills in a fast-paced environment.

Responsibilities

• Designing marketing materials, including social media graphics, flyers, brochures banners, and presentations
• Create visually compelling content for digital and print media that aligns with brand guidelines.
• Support the development of branding elements, including logos, typography, and visual identity assets.
• Collaborate with the marketing and content teams to create engaging visual campaigns.
• Conduct research on design trends and competitors to improve brand aesthetics.
• Maintain organized files and document design processes for easy access and future reference.
• Adapt designs based on feedback from team members and stakeholders.
• Edit and enhance images, videos, and other multimedia content for various campaigns.
• Support the creation of advertisements, digital banners, infographics, and promotional materials.
• Ensure design consistency across all company communication channels.

Requirements

• B.Sc, HND or NCE in Graphic Design, Visual Arts, Multimedia, or a related field.
• Strong creativity, attention to detail, and a passion for design.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) or other design tools (e.g., Canva, Figma).
• Basic understanding of design principles, typography, color theory, and layout composition.
• Ability to take creative direction and work collaboratively in a team environment.
• Strong time management skills with the ability to handle multiple projects simultaneously.
• Knowledge of video editing and motion graphics (After Effects, Premiere Pro) is a plus
• Must be ready to learn in a fast paced company.
• A portfolio showcasing previous design work is highly preferred.

Benefits:

• Hands-on experience with real-world design projects.
• Mentorship and professional development opportunities.
• Work from Home flexibility
• A creative and collaborative work environment.

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Job Description

• We are seeking a friendly, attentive, and customer-focused Waiter / Waitress to join our team. 
• The ideal candidate will provide excellent service to guests, take food and drink orders, ensure prompt and accurate delivery, and create a welcoming dining experience. 
• This role requires strong communication skills, a positive attitude, and the ability to work efficiently in a fast-paced restaurant environment.

Responsibilities

• Greet guests warmly as they arrive, escort them to their tables, and present menus while creating a friendly and inviting atmosphere.
• Provide detailed explanations of menu items, daily specials, and beverage options, making recommendations based on customer preferences.
• Take accurate food and beverage orders, ensuring all special requests, dietary restrictions, and modifications are properly communicated to the kitchen.
• Enter orders into the point-of-sale (POS) system efficiently and accurately to ensure timely food preparation.
• Serve food and beverages promptly, checking for accuracy and presentation before delivering orders to customers.
• Ensure guests have everything they need throughout their meal, such as refilling drinks, replacing utensils, and providing additional condiments.
• Monitor tables and anticipate guests’ needs, responding promptly to requests for extra napkins, side dishes, or additional menu items.
• Check back with guests periodically to ensure they are satisfied with their meals and address any issues or concerns immediately.
• Handle guest complaints professionally, resolving minor issues promptly and escalating concerns to management when necessary.
• Clear and reset tables quickly and efficiently to prepare for the next guests, ensuring a clean and organized dining area.
• Assist with processing payments, handling cash, and operating credit card machines accurately, providing correct change and receipts.
• Follow proper opening and closing procedures, including setting up tables, folding napkins, stocking service stations, and cleaning dining areas.
• Assist in polishing glassware, organizing cutlery, and replenishing service stations to maintain a well-stocked work area.
• Coordinate with kitchen staff to ensure smooth communication between front-of-house and back-of-house teams, ensuring orders are prepared correctly and in a timely manner.
• Promote special offers, seasonal menu items, and loyalty programs to enhance guest experience and drive sales.
• Adhere to food safety and hygiene regulations, ensuring proper handling of food and beverages at all times.
• Work collaboratively with fellow waitstaff, bartenders, and kitchen staff to maintain a positive and productive team environment.
• Stay informed about menu changes, ingredient sourcing, and cooking methods to provide knowledgeable responses to customer inquiries.
• Assist with setting up and serving at private events, banquets, or catering functions as needed.
• Follow company policies and procedures regarding uniform standards, attendance, and customer service protocols.

Requirements

• Minimum of SSCE or OND / NCE certificates.
• 1 year previous experience as a Waiter/Waitress, Server, or in a similar hospitality role (preferred but not required).
• Strong customer service and ability to communicate fluently in english.
• Ability to work in a fast-paced environment while maintaining professionalism and efficiency.
• Basic math skills for processing payments and handling cash transactions.
• A friendly and outgoing personality with the ability to engage with guests and build positive relationships.
• Knowledge of food safety and sanitation guidelines.
• Team player with a proactive and reliable work ethic.

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Job Descirption

• The Accountant is responsible for overseeing financial transactions, maintaining financial records, preparing reports, and ensuring compliance with accounting regulations. 
• The role plays a crucial part in budgeting, financial planning, and cost management within the hospitality industry.

Key Responsibilities

• Maintain accurate financial records and ensure proper documentation of all transactions.
• Prepare financial statements, including profit and loss accounts, balance sheets, and cash flow statements.
• Manage accounts payable and receivable, ensuring timely processing of invoices and payments.
• Reconcile bank statements and financial discrepancies by investigating and resolving accounting issues.
• Monitor budgets, control expenditures, and provide financial insights to improve cost efficiency.
• Prepare and submit tax filings, VAT returns, and other statutory financial obligations in compliance with Nigerian tax laws.
• Conduct internal financial audits and assist external auditors during financial reviews.
• Track revenue from different hospitality services (e.g., accommodation, food and beverage, events) and ensure accurate reporting.
• Monitor cash flow and liquidity to support daily operations and long-term financial stability.
• Maintain general ledger accounts, journal entries, and month-end/year-end financial reporting.
• Ensure payroll processing is accurate and compliant with tax deductions and labour laws.
• Implement financial controls and policies to prevent fraud and financial mismanagement.
• Collaborate with procurement and inventory teams to ensure proper financial planning and stock valuation.
• Prepare periodic financial reports and provide insights to management for decision-making.
• Stay updated on financial regulations, industry trends, and accounting best practices.
• Conduct cost analysis for food and beverage operations, ensuring profitability and cost efficiency.
• Assist in pricing strategies by analyzing financial data and market trends.
• Ensure compliance with financial and accounting policies specific to the hospitality industry.
• Review and approve financial transactions to ensure accuracy and adherence to company policies.
• Assist in financial forecasting and strategic planning to support business growth.
• Liaise with banks and financial institutions for account management, loans, and investment activities.
• Manage financial risks by identifying and mitigating potential financial challenges.
• Oversee the financial aspect of contracts with vendors, suppliers, and service providers.
• Evaluate and recommend financial software and tools to enhance efficiency in accounting operations.
• Train and guide junior accounting staff on financial procedures and best practices.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field.
• Minimum of 3 - 5 years of accounting experience, preferably in the hospitality industry.
• Professional certification such as ICAN, ACCA, or equivalent is preferred.
• Strong knowledge of financial reporting, budgeting, and cost control.
• Proficiency in accounting software such as QuickBooks, Sage, or similar platforms.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Strong understanding of Nigerian tax laws, compliance, and financial regulations.
• Ability to work under pressure, meet deadlines, and handle multiple tasks efficiently.
• High level of integrity, professionalism, and confidentiality.
• Strong communication and interpersonal skills for collaboration with various departments.

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Job Summary

• The Porter is responsible for assisting guests with luggage, providing directions, and ensuring a seamless guest arrival and departure experience. 
• This role requires excellent customer service skills, physical stamina, and a commitment to hospitality standards to enhance the overall guest experience.

Key Responsibilities

• Welcome guests warmly and assist with carrying luggage to and from rooms.
• Escort guests to their rooms, provide a brief introduction to hotel amenities, and answer any immediate questions.
• Ensure luggage is handled with care and delivered promptly to guest rooms.
• Assist guests with special requests such as arranging transportation, booking tours, or providing local recommendations.
• Maintain the cleanliness and organization of the hotel lobby, entrance, and luggage storage areas.
• Provide assistance to guests with disabilities or special needs.
• Deliver guest messages, packages, or room service orders as required.
• Assist with event setups, including moving furniture or arranging seating areas.
• Respond to guest inquiries politely and professionally, ensuring a positive first impression.
• Coordinate with the front desk and concierge team to ensure smooth guest check-in and check-out.
• Monitor the entrance and lobby areas, offering assistance as needed and reporting any suspicious activities.
• Support security measures by ensuring only authorized personnel and guests access certain areas.
• Assist in handling lost and found items, ensuring proper documentation and guest retrieval procedures.
• Ensure hotel doors, entrances, and pathways are clear and accessible at all times.
• Provide exceptional customer service by anticipating guest needs and going the extra mile to enhance their stay.

Requirements

• Minimum of SSCE/OND in any field.
• Previous experience as a porter, bellboy, or in a similar customer service role is an advantage.
• Strong physical stamina and ability to lift and carry heavy luggage.
• Excellent customer service and communication skills.
• Professional appearance and a positive, helpful attitude.
• Ability to work flexible shifts, including weekends and holidays.
• Strong knowledge of hotel services and local attractions.
• High level of integrity, reliability, and attention to detail.

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Job Summary

• The Sales and Marketing Manager is responsible for driving revenue growth, developing marketing strategies, and establishing strong customer relationships within the hospitality industry. 
• The role involves creating and executing sales initiatives, enhancing brand awareness, and maximising business opportunities to ensure consistent occupancy and customer engagement.

Key Responsibilities

• Develop and implement comprehensive sales and marketing strategies to attract guests and corporate clients.
• Identify and target potential customers, including corporate organizations, travel agencies, and event planners.
• Manage and oversee digital marketing efforts, including social media, email campaigns, and website content.
• Establish and maintain strong relationships with key industry stakeholders, partners, and clients.
• Monitor market trends, competitor activities, and customer preferences to adjust strategies accordingly.
• Collaborate with the reservations and front office teams to optimize room sales and revenue generation.
• Plan and execute promotional campaigns, discounts, and special offers to increase bookings and event participation.
• Represent the company at industry events, trade shows, and networking functions to expand its brand presence.
• Develop sales presentations, proposals, and reports for management review.
• Analyze sales data and generate reports to track performance, identify trends, and make data-driven decisions.
• Work closely with the food and beverage department to drive restaurant and banquet sales.
• Optimize online reputation management by responding to customer reviews and feedback.
• Train and mentor the sales and marketing team to ensure effective execution of marketing strategies.
• Develop partnerships with online travel agencies (OTAs) and travel booking platforms to enhance hotel visibility.
• Ensure consistent branding and messaging across all marketing channels.
• Manage the marketing budget and allocate resources efficiently for maximum return on investment.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or a related field.
• 4 - 6 years of experience in sales and marketing, preferably in the hospitality industry.
• Strong knowledge of hospitality sales, revenue management, and customer relationship management.
• Proficiency in digital marketing tools, social media platforms, and CRM software.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills to interpret market data and sales performance metrics.
• Ability to work under pressure, meet targets, and adapt to market changes.
• High level of professionalism, creativity, and strategic thinking.

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Description 

• The Procurement Officer is responsible for managing the sourcing, purchasing, and supply of quality goods and services necessary for the efficient operation of the hospitality business.
• The role ensures cost-effectiveness, compliance with procurement policies, vendor management, and seamless supply chain operations to support daily business activities.

Key Responsibilities

• Develop and implement procurement strategies in alignment with the company’s operational needs and budget.
• Source, evaluate, and negotiate with suppliers to obtain the best quality products and services at competitive prices.
• Maintain a database of reliable suppliers and establish long-term relationships for essential supplies.
• Prepare and process purchase orders, contracts, and procurement documentation in compliance with company policies.
• Monitor and manage inventory levels to ensure optimal stock availability while minimizing waste and overstocking.
• Conduct market research and price analysis to identify cost-saving opportunities and industry trends.
• Ensure the timely delivery of goods and services while addressing any supply chain disruptions.
• Conduct supplier performance evaluations and manage vendor agreements effectively.
• Collaborate with relevant departments (e.g., Kitchen, Housekeeping, and Finance) to ensure procurement aligns with operational demands.
• Ensure strict adherence to procurement policies, ethical sourcing, and compliance with regulatory requirements.
• Maintain accurate procurement records, contracts, and reports for auditing and financial analysis.
• Develop and implement cost-control measures to optimize procurement efficiency.
• Handle procurement-related queries, discrepancies, and disputes with vendors professionally.
• Work closely with the Finance department to ensure proper budget allocation and invoice processing.
• Develop alternative sourcing plans to mitigate risks associated with supply chain disruptions.
• Assess and monitor supplier performance using key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
• Ensure procurement documentation is properly maintained for easy retrieval during audits and compliance checks.
• Conduct periodic supplier audits to ensure ethical business practices, quality control, and compliance with company standards.
• Manage logistics, shipping, and customs documentation for international procurement, ensuring compliance with import/export regulations.
• Establish and manage emergency procurement procedures to handle urgent supply needs.
• Train and educate internal stakeholders on procurement policies and procedures to ensure company-wide compliance.
• Stay updated on emerging trends in the hospitality procurement sector and recommend innovative approaches to improve sourcing strategies.
• Develop and implement sustainable procurement initiatives, including eco-friendly sourcing and waste reduction strategies.

Requirements

• Bachelor's Degree in Procurement, Supply Chain Management, Business Administration, or a related field.
• Additional certifications such as Chartered Institute of Procurement & Supply (CIPS) or Nigerian Institute of Purchasing and Supply Management (NIPSM) are a plus.
• Minimum of 3 years of experience in procurement, preferably in the hospitality industry.
• Strong knowledge of supply chain management, vendor negotiations, and procurement best practices.
• Proficiency in procurement software and Microsoft Office Suite.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced hospitality environment.
• Strong analytical and problem-solving skills for cost control and budget management.
• High level of integrity, professionalism, and attention to detail.

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Job Description

• The Maintenance Supervisor is responsible for overseeing the maintenance and repair of hotel facilities, ensuring that all equipment and systems operate efficiently. 
• This role involves supervising the maintenance team, conducting regular inspections, and ensuring compliance with safety regulations. 
• The ideal candidate must have strong technical expertise, problem-solving skills, and the ability to manage multiple maintenance tasks effectively.

Key Responsibilities

• Supervise and coordinate maintenance staff to ensure timely completion of repair and upkeep tasks.
• Conduct routine inspections of hotel facilities, including HVAC systems, plumbing, electrical systems, and structural integrity.
• Develop and implement preventive maintenance programs to minimize equipment downtime.
• Respond promptly to maintenance requests from guests and hotel departments to ensure guest satisfaction.
• Ensure compliance with health, safety, and building codes, as well as hotel policies.
• Maintain accurate maintenance logs, service records, and equipment manuals.
• Oversee the installation, servicing, and repair of hotel equipment and appliances.
• Manage inventory of maintenance supplies and request restocking when necessary.
• Work with external contractors and vendors for specialised maintenance services.
• Train and mentor maintenance team members to enhance technical skills and efficiency.
• Develop and enforce safety procedures to protect staff, guests, and hotel property.
• Assist in budget planning for maintenance expenses and cost control initiatives.
• Troubleshoot electrical, plumbing, mechanical, and carpentry issues as needed.
• Monitor energy consumption and recommend efficiency improvements to reduce operational costs.
• Ensure that all emergency systems, such as fire alarms and backup generators, are operational.
• Handle emergency maintenance issues, including power outages, water leaks, and HVAC failures.
• Support renovation and remodeling projects to improve hotel infrastructure.
• Provide reports on maintenance activities and improvement plans to management.
• Develop and implement a scheduled maintenance plan for all equipment and hotel infrastructure.
• Oversee water treatment systems, ensuring compliance with sanitation and environmental regulations.
• Conduct risk assessments and ensure all maintenance activities meet safety compliance standards.
• Maintain and oversee pest control procedures to ensure a clean and sanitary hotel environment.
• Evaluate and recommend new technologies or energy-efficient solutions for cost savings.
• Manage and oversee waste disposal and recycling initiatives in line with environmental policies.
• Ensure guest complaints related to maintenance issues are resolved quickly and efficiently.
• Work with the housekeeping department to ensure all hotel rooms and public areas meet required maintenance standards.
• Develop training programs for staff on proper equipment usage and preventive maintenance best practices.
• Monitor and manage key card access systems, surveillance equipment, and security infrastructure.

Requirements

• Candidates should possess a Bachelor's Degree, HND, or OND in Engineering, Facility Management, or a related field.
• Minimum of 5 years of experience in maintenance, with at least 2 years in a supervisory role.
• Strong knowledge of electrical, plumbing, HVAC, and mechanical systems.
• Excellent troubleshooting and problem-solving skills.
• Experience in the hospitality industry is a plus.
• Ability to read and interpret technical diagrams and manuals.
• Proficiency in using maintenance management software and Microsoft Office Suite.
• Strong leadership and team management abilities.
• High level of attention to detail and organization.
• Ability to work flexible hours, including weekends and holidays.

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Role Overview

• The Housekeeping Supervisor is responsible for overseeing the housekeeping team to ensure high cleanliness and hygiene standards in guest rooms and public areas. 
• This role involves staff supervision, quality control, and ensuring compliance with safety and sanitation regulations. The ideal candidate must have strong leadership skills and attention to detail to maintain the hotel's reputation for cleanliness and comfort.

Key Responsibilities

• Supervise housekeeping staff, assigning duties and monitoring performance to ensure high-quality service.
• Conduct routine inspections of guest rooms, public areas, and laundry operations to maintain cleanliness and hygiene standards.
• Train housekeeping staff on cleaning techniques, safety procedures, and customer service.
• Develop and implement housekeeping procedures and checklists to enhance efficiency and consistency.
• Ensure adequate stock of cleaning supplies, linens, and guest amenities by coordinating with procurement.
• Manage inventory control of housekeeping supplies and ensure cost-effective usage.
• Address and resolve guest complaints related to housekeeping services promptly and professionally.
• Collaborate with the front office and maintenance teams to ensure timely room availability and repair reporting.
• Enforce health and safety regulations, ensuring compliance with hygiene standards and sanitation protocols.
• Implement waste management and sustainability initiatives to reduce environmental impact.
• Monitor staff attendance, schedule shifts, and ensure optimal workforce coverage.
• Maintain accurate housekeeping records, including inspection reports and inventory logs.
• Oversee laundry operations to ensure the proper handling and care of linens and guest clothing.
• Coordinate deep cleaning schedules for rooms, carpets, upholstery, and high-traffic areas.
• Assist in recruiting, onboarding, and evaluating housekeeping staff performance.
• Ensure lost and found procedures are properly followed, with detailed logging and guest retrieval processes.
• Maintain effective communication with other departments to enhance overall guest experience.
• Assist in budgeting and cost control related to housekeeping expenses.

Requirements

• Bachelor's Degree, HND, or OND in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years of housekeeping experience, with at least 1 year in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent attention to detail and commitment to cleanliness standards.
• Ability to work under pressure and manage multiple tasks effectively.
• Good communication and problem-solving skills.
• Proficiency in housekeeping management software and Microsoft Office Suite.
• Availability to work flexible hours, including weekends and holidays.

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Role Overview

• The General Manager is responsible for overseeing the overall operations and profitability of the hospitality business. This role involves strategic planning, staff management, guest satisfaction, financial performance, and ensuring compliance with industry regulations. 
• The General Manager plays a critical role in driving business growth, maintaining high service standards, and optimizing operational efficiency.

Key Responsibilities

• Develop and execute business strategies to achieve profitability and growth objectives.
• Oversee daily operations across all departments, including front office, housekeeping, food and beverage, sales, and administration.
• Establish and maintain high-quality service standards to enhance guest satisfaction and retention.
• Monitor financial performance, manage budgets, and control operational costs to maximize revenue.
• Implement marketing and sales strategies to drive bookings, increase occupancy, and boost brand presence.
• Ensure compliance with hospitality industry regulations, health and safety standards, and labor laws.
• Lead, mentor, and manage department heads and staff to create a motivated and high-performing team.
• Develop and oversee training programs to enhance staff skills and service delivery.
• Maintain strong relationships with vendors, suppliers, and key stakeholders to ensure smooth operations.
• Oversee guest relations, handle escalated complaints, and implement feedback-driven improvements.
• Conduct market analysis and competitor benchmarking to refine business strategies.
• Manage corporate partnerships and build relationships with key clients to enhance business opportunities.
• Ensure proper inventory management and procurement practices to minimize waste and cost inefficiencies.
• Implement and monitor security and risk management protocols to safeguard guests, employees, and property.
• Drive innovation in hospitality services, incorporating trends and customer preferences to remain competitive.
• Report business performance, challenges, and opportunities to the Board of Directors/Ownership.
• Oversee the implementation of technology solutions to improve operational efficiency and guest experience.
• Foster a positive workplace culture that aligns with company values and promotes employee engagement.
• Develop and implement sustainability initiatives to reduce environmental impact and enhance corporate responsibility.
• Establish crisis management and emergency response plans to ensure business continuity in unexpected situations.
• Monitor and analyze guest feedback, online reviews, and customer satisfaction surveys to identify areas for improvement.
• Optimize revenue streams by diversifying service offerings, such as event hosting, corporate partnerships, and tourism packages.
• Develop and enforce standard operating procedures (SOPs) for operational consistency and excellence.
• Oversee workforce planning and recruitment strategies to attract and retain top talent.
• Collaborate with local government authorities, tourism boards, and industry associations to enhance the hotel's reputation.
• Able to serve as the company's representative at social gatherings, industry events, business functions, hotel summits, expos, and similar engagements.
• Ensure the property is maintained at high standards, overseeing facility management, renovations, and upgrades.
• Negotiate and manage contracts with third-party service providers, including maintenance, security, and IT services.
• Lead data-driven decision-making by utilizing key performance indicators (KPIs) and financial analysis to drive efficiency.
• Ensure strict adherence to food safety and hygiene regulations in all dining and kitchen operations.
• Develop loyalty programs and customer retention strategies to enhance repeat business and build brand loyalty.
• Establish an efficient feedback loop between guests and employees to create a customer-centric environment.
• Organize and oversee staff performance evaluations, ensuring alignment with business goals and objectives.
• Develop contingency plans for economic fluctuations, seasonal demand shifts, and other external challenges affecting business performance.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field. MBA is required.
• Minimum of 7-10 years of experience in hospitality management, with at least 3 years in a senior leadership role.
• Strong knowledge of hotel operations, revenue management, and customer service best practices.
• Strong Stakeholder Management, Negotiation, and Networking skills are required
• Proven experience in financial management, budgeting, and cost control.
• Exceptional leadership, communication, and organizational skills.
• Ability to develop and execute business strategies that drive growth and operational excellence.
• Proficiency in hospitality management software, property management systems, and Microsoft Office Suite.
• Strong problem-solving skills and ability to make data-driven decisions under pressure.
• In-depth understanding of Nigerian labor laws, health and safety regulations, and compliance requirements.
• High level of professionalism, integrity, and attention to detail.

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Job Summary

• The Laundry Attendant is responsible for ensuring that all hotel linens, towels, and guest clothing are cleaned, pressed, and presented to the highest standards.
• This role involves handling washing, drying, folding, and ironing while maintaining cleanliness and operational efficiency in the laundry department. 
• The ideal candidate must be detail-oriented, organized, and capable of working efficiently in a fast-paced environment.

Key Responsibilities

• Sort, wash, dry, fold, and iron hotel linens, towels, and uniforms according to established guidelines.
• Handle guest laundry requests, including washing, drying, pressing, and folding personal clothing.
• Operate laundry machinery, including washers, dryers, and ironing equipment, safely and efficiently.
• Inspect linens and towels for stains, damage, or wear and report any issues to the housekeeping supervisor.
• Maintain inventory of laundry supplies and request restocking as needed.
• Ensure laundry rooms and workstations remain clean, organized, and free from hazards.
• Follow proper sanitation and hygiene procedures to prevent cross-contamination.
• Adhere to fabric care instructions to prevent damage to linens and guest garments.
• Monitor machine operations and report maintenance needs or malfunctions.
• Separate delicate fabrics and specialty items that require specific care.
• Assist in distributing clean linens and towels to housekeeping staff for guest room preparation.
• Ensure proper folding and storage of clean laundry to maintain neatness and accessibility.
• Keep records of guest laundry services and ensure accurate billing when applicable.
• Follow all safety and hotel regulations regarding the handling of chemicals and cleaning agents.
• Assist in training new laundry staff on procedures and best practices.

Requirements

• Minimum of SSCE / OND in any field.
• Previous experience in laundry operations within a hotel or hospitality setting is an advantage.
• Basic knowledge of different fabrics and garment care instructions.
• Ability to operate laundry equipment safely and efficiently.
• Strong attention to detail and time management skills.
• Physical stamina to stand for long periods and handle repetitive tasks.
• Good communication and teamwork skills.
• Ability to work flexible shifts, including weekends and holidays.
• High level of integrity, reliability, and professionalism.

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Job Summary

• The Room Attendant is responsible for ensuring a clean, sanitary, and welcoming environment for hotel guests.
• This role involves cleaning guest rooms, replenishing supplies, and maintaining the highest hospitality standards to enhance guest satisfaction. 
• The ideal candidate must be detail-oriented, efficient, and committed to providing excellent service.

Key Responsibilities

• Clean and sanitize guest rooms, bathrooms, and common areas according to hotel standards.
• Change bed linens, replace towels, and restock guest amenities.
• Vacuum carpets, mop floors, dust furniture, and remove trash.
• Inspect rooms for damages and report maintenance issues to the housekeeping supervisor.
• Ensure timely and efficient room turnovers for new guests and early check-ins.
• Respond to guest requests for additional linens, toiletries, or other needs.
• Follow health and safety regulations to maintain hygiene and cleanliness standards.
• Handle lost and found items properly and report them to the supervisor.
• Ensure proper use of cleaning supplies and housekeeping equipment.
• Maintain a friendly and professional attitude while interacting with guests.
• Assist in laundry duties when required.
• Follow energy-saving and sustainability initiatives to minimize waste.
• Adhere to hotel security policies and ensure guest privacy is maintained.

Requirements

• Minimum of SSCE/OND in any field.
• Previous housekeeping experience in a hotel or hospitality setting is an advantage.
• Strong attention to detail and time management skills.
• Ability to work efficiently in a fast-paced environment.
• Good communication and interpersonal skills.
• Physical stamina to stand for extended periods and handle repetitive tasks.
• High level of integrity, reliability, and professionalism.
• Availability to work flexible shifts, including weekends and holidays.

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Job Summary

• The Receptionist serves as the first point of contact for guests, ensuring a warm and welcoming experience. 
• This role involves managing reservations, handling guest inquiries, and coordinating front desk activities to maintain high service standards. 
• The Receptionist plays a crucial role in enhancing guest satisfaction and ensuring smooth hotel operations.

Key Responsibilities

• Greet guests warmly, check them in and out efficiently, and provide excellent customer service.
• Manage reservations, cancellations, and modifications using hotel booking systems.
• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Maintain accurate records of guest check-ins, check-outs, and payments.
• Provide information about hotel services, amenities, and local attractions.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.
• Answer phone calls, respond to emails, and manage correspondence efficiently.
• Process payments, issue invoices, and handle cash or card transactions securely.
• Ensure the front desk area is neat, organized, and equipped with necessary supplies.
• Assist in handling emergency situations, such as guest medical issues or security concerns.
• Monitor and maintain guest satisfaction by addressing concerns and following up on feedback.
• Support marketing and promotional activities by providing guests with information on offers and events.
• Maintain confidentiality of guest and hotel information in accordance with company policies.
• Work closely with other departments to ensure seamless guest experiences.
• Assist in compiling daily occupancy reports and updating management on guest statistics.
• Keep track of lost and found items, ensuring proper documentation and guest retrieval.
• Assist in managing VIP guest experiences, ensuring personalized and high-standard services.
• Monitor lobby and reception area, ensuring a welcoming ambiance and security compliance.
• Help in organizing and setting up special requests such as room decorations for anniversaries, birthdays, or corporate guests.
• Conduct regular checks on office equipment and report any maintenance issues to the appropriate department.
• Provide administrative support to hotel management as needed.
• Stay updated on hotel policies, procedures, and industry trends to provide accurate information to guests.
• Assist in training new front desk staff and ensuring consistency in customer service delivery.
• Handle guest feedback surveys and compile reports for management improvement initiatives.

Requirements

• Bachelor's degree, HND, or OND in Hospitality Management, Business Administration, or a related field.
• Minimum of 1-3 years of experience in a front desk or customer service role, preferably in the hospitality industry.
• Strong interpersonal and communication skills with a customer-centric approach.
• Proficiency in hotel management software, Microsoft Office Suite, and email communication.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Professional appearance, positive attitude, and strong problem-solving skills.
• Ability to work flexible shifts, including weekends and holidays.
• High level of integrity, discretion, and attention to detail.

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Role Overview

• The Inventory Officer is responsible for managing and maintaining accurate records of all inventory-related activities in the hospitality business.
• This role ensures efficient stock management, minimizes losses, and supports operational efficiency by monitoring inventory levels, conducting audits, and coordinating with procurement and operations teams.

Key Responsibilities

• Oversee the receipt, storage, and distribution of goods to ensure accurate inventory records.
• Maintain up-to-date stock records and reconcile physical inventory with system records.
• Implement inventory control procedures to prevent stock shortages, overstocking, and losses.
• Conduct regular stock audits and cycle counts to ensure accuracy and identify discrepancies.
• Monitor inventory usage patterns and provide reports on slow-moving or obsolete stock.
• Ensure proper labeling and categorization of inventory items for easy tracking.
• Coordinate with the procurement team to ensure timely replenishment of stock based on operational needs.
• Work closely with the kitchen, housekeeping, and other relevant departments to align inventory levels with business demand.
• Develop and enforce standard operating procedures for stock handling, storage, and security.
• Investigate inventory variances and recommend corrective actions to management.
• Optimize storage space and ensure compliance with health, safety, and hygiene regulations.
• Generate regular reports on stock levels, consumption trends, and wastage for management review.
• Manage inventory databases and ensure proper documentation for audits and compliance.
• Train staff on proper inventory handling and stock management procedures.
• Ensure inventory control measures align with cost reduction strategies while maintaining product quality.
• Develop strategies for reducing waste and improving stock turnover efficiency.
• Monitor perishable goods to ensure proper stock rotation (FIFO & FEFO) and prevent spoilage.
• Collaborate with suppliers to track and verify incoming shipments and resolve discrepancies.
• Maintain accurate records of damaged, expired, or returned goods and report findings to management.
• Ensure all inventory-related transactions are accurately recorded in the system in real time.
• Assist in forecasting inventory needs based on historical data and business trends.
• Work with IT and Finance teams to improve inventory tracking systems and data accuracy.
• Assist in cost analysis and budgeting for inventory purchases to optimize procurement spending.
• Ensure compliance with all company policies, industry regulations, and safety standards related to inventory management.

Requirements

• Bachelor's degree or HND in Supply Chain Management, Business Administration, Accounting, or a related field.
• Minimum of 2-3 years of experience in inventory management, preferably in the hospitality industry.
• Strong knowledge of inventory control practices, stock management, and audit procedures.
• Proficiency in inventory management software and Microsoft Office Suite (Excel, Word).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent organizational and time management skills.
• Ability to work in a fast-paced hospitality environment and manage multiple inventory categories.
• High level of integrity, accountability, and professionalism.

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Role Overview

• The Guest Relations Supervisor is responsible for ensuring an exceptional guest experience by overseeing the front desk and concierge services, handling guest concerns, and implementing customer service initiatives.
• This role requires strong leadership, excellent interpersonal skills, and a deep understanding of hospitality standards to enhance guest satisfaction and loyalty.

Key Responsibilities

• Supervise and support the front desk and concierge teams to ensure seamless guest interactions.
• Greet and engage guests upon arrival, ensuring a personalized and warm welcome experience.
• Address and resolve guest complaints, concerns, and special requests professionally and efficiently.
• Monitor and enhance customer service standards, ensuring all staff deliver a high level of hospitality.
• Oversee VIP guest experiences, ensuring their needs are met with exceptional attention to detail.
• Maintain accurate guest records and preferences to provide personalized services.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms and facilities are well-maintained.
• Assist in training and mentoring front office and guest relations staff on customer service excellence.
• Implement guest feedback collection and analysis to improve overall hotel service.
• Collaborate with sales and marketing teams to promote special offers, loyalty programs, and hotel events.
• Manage reservation-related issues, including overbooking, special accommodations, and upgrades.
• Ensure compliance with health, safety, and security regulations to provide a safe environment for guests.
• Monitor online reviews and respond professionally to guest feedback on digital platforms.
• Organize and coordinate special events and celebrations for guests upon request.
• Assist in preparing guest satisfaction reports and present recommendations for service improvements.
• Maintain professional relationships with travel agencies, corporate clients, and VIP guests.
• Ensure all guest relations staff adhere to hotel policies and service standards.
• Develop and oversee guest loyalty programs to increase retention and repeat bookings.
• Monitor and analyze guest experience trends to develop service improvement initiatives.
• Assist in handling emergency situations, such as guest medical issues, evacuations, and security concerns.
• Work closely with the food and beverage department to ensure a seamless dining experience for guests.
• Supervise concierge services, ensuring guests receive accurate travel, entertainment, and dining recommendations.
• Coordinate transportation services for guests, including airport pickups and special travel arrangements.
• Prepare daily guest reports and brief management on key guest interactions and concerns.
• Foster a guest-centric culture among all staff members through continuous engagement and training.
• Oversee lost and found services, ensuring proper documentation and guest retrieval procedures.

Requirements

• Bachelor's Degree, HND, or OND in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in guest relations or front office roles within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and conflict resolution abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• High level of professionalism, discretion, and attention to detail.
• Ability to work in a fast-paced, customer-focused environment.
• Strong knowledge of hospitality etiquette, cultural awareness, and customer service trends.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

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Job Description

• The Human Resource Manager plays a pivotal role in managing all HR functions within the hospitality industry. 
• This position is responsible for talent acquisition, employee engagement, training and development, performance management, compliance with labor laws, and fostering a positive workplace culture to ensure a high level of employee satisfaction and operational efficiency.

Key Responsibilities

• Develop, implement, and update HR policies in alignment with company goals and industry best practices.
• Establish workforce planning strategies to meet the staffing needs of the organization.
• Ensure compliance with labor laws and hospitality industry regulations.
• Manage the end-to-end recruitment process, ensuring the attraction and retention of top talent.
• Develop and execute structured onboarding programs to integrate new hires seamlessly into the organization.
• Build relationships with hospitality schools and training institutions to create a pipeline for skilled talent.
• Design and implement employee engagement programs to foster a positive workplace culture.
• Develop initiatives such as recognition programs, team-building activities, and wellness initiatives to boost morale and retention.
• Conduct regular employee feedback surveys and recommend necessary improvements.
• Implement performance management systems to drive employee development and accountability.
• Conduct regular performance appraisals and provide coaching for continuous improvement.
• Identify training needs and oversee the development of learning programs to enhance employee skills.
• Oversee salary structures and benefits programs to ensure competitiveness within the hospitality industry.
• Ensure timely payroll processing and compliance with tax and labor laws.
• Manage employee welfare programs, including health insurance, leave policies, and incentives.
• Address employee grievances, ensuring fair and prompt resolution of conflicts.
• Develop and maintain a positive relationship with labor unions and regulatory bodies.
• Ensure that HR policies and practices comply with local labor laws and hospitality regulations.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, Hospitality Management, or a related field. master's or MBA is an advantage
• Minimum of 5 years of experience in HR management, preferably within the hospitality sector.
• Additional HR certifications (CIPM, SHRM, HRCI) are required.
• Strong knowledge of Nigerian labor laws and HR best practices in hospitality.
• Expertise in recruitment, employee engagement, and talent management.
• Proficiency in HR information systems and Microsoft Office Suite.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to analyze HR metrics and implement data-driven strategies.
• Experience in conflict resolution and organizational development.