Housekeeping Supervisor at Elizabeth Maddeux

Role Overview

• The Housekeeping Supervisor is responsible for overseeing the housekeeping team to ensure high cleanliness and hygiene standards in guest rooms and public areas. 
• This role involves staff supervision, quality control, and ensuring compliance with safety and sanitation regulations. The ideal candidate must have strong leadership skills and attention to detail to maintain the hotel's reputation for cleanliness and comfort.

Key Responsibilities

• Supervise housekeeping staff, assigning duties and monitoring performance to ensure high-quality service.
• Conduct routine inspections of guest rooms, public areas, and laundry operations to maintain cleanliness and hygiene standards.
• Train housekeeping staff on cleaning techniques, safety procedures, and customer service.
• Develop and implement housekeeping procedures and checklists to enhance efficiency and consistency.
• Ensure adequate stock of cleaning supplies, linens, and guest amenities by coordinating with procurement.
• Manage inventory control of housekeeping supplies and ensure cost-effective usage.
• Address and resolve guest complaints related to housekeeping services promptly and professionally.
• Collaborate with the front office and maintenance teams to ensure timely room availability and repair reporting.
• Enforce health and safety regulations, ensuring compliance with hygiene standards and sanitation protocols.
• Implement waste management and sustainability initiatives to reduce environmental impact.
• Monitor staff attendance, schedule shifts, and ensure optimal workforce coverage.
• Maintain accurate housekeeping records, including inspection reports and inventory logs.
• Oversee laundry operations to ensure the proper handling and care of linens and guest clothing.
• Coordinate deep cleaning schedules for rooms, carpets, upholstery, and high-traffic areas.
• Assist in recruiting, onboarding, and evaluating housekeeping staff performance.
• Ensure lost and found procedures are properly followed, with detailed logging and guest retrieval processes.
• Maintain effective communication with other departments to enhance overall guest experience.
• Assist in budgeting and cost control related to housekeeping expenses.

Requirements

• Bachelor's Degree, HND, or OND in Hospitality Management, Business Administration, or a related field.
• Minimum of 2 years of housekeeping experience, with at least 1 year in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent attention to detail and commitment to cleanliness standards.
• Ability to work under pressure and manage multiple tasks effectively.
• Good communication and problem-solving skills.
• Proficiency in housekeeping management software and Microsoft Office Suite.
• Availability to work flexible hours, including weekends and holidays.