Porter at Elizabeth Maddeux

Job Summary

• The Porter is responsible for assisting guests with luggage, providing directions, and ensuring a seamless guest arrival and departure experience. 
• This role requires excellent customer service skills, physical stamina, and a commitment to hospitality standards to enhance the overall guest experience.

Key Responsibilities

• Welcome guests warmly and assist with carrying luggage to and from rooms.
• Escort guests to their rooms, provide a brief introduction to hotel amenities, and answer any immediate questions.
• Ensure luggage is handled with care and delivered promptly to guest rooms.
• Assist guests with special requests such as arranging transportation, booking tours, or providing local recommendations.
• Maintain the cleanliness and organization of the hotel lobby, entrance, and luggage storage areas.
• Provide assistance to guests with disabilities or special needs.
• Deliver guest messages, packages, or room service orders as required.
• Assist with event setups, including moving furniture or arranging seating areas.
• Respond to guest inquiries politely and professionally, ensuring a positive first impression.
• Coordinate with the front desk and concierge team to ensure smooth guest check-in and check-out.
• Monitor the entrance and lobby areas, offering assistance as needed and reporting any suspicious activities.
• Support security measures by ensuring only authorized personnel and guests access certain areas.
• Assist in handling lost and found items, ensuring proper documentation and guest retrieval procedures.
• Ensure hotel doors, entrances, and pathways are clear and accessible at all times.
• Provide exceptional customer service by anticipating guest needs and going the extra mile to enhance their stay.

Requirements

• Minimum of SSCE/OND in any field.
• Previous experience as a porter, bellboy, or in a similar customer service role is an advantage.
• Strong physical stamina and ability to lift and carry heavy luggage.
• Excellent customer service and communication skills.
• Professional appearance and a positive, helpful attitude.
• Ability to work flexible shifts, including weekends and holidays.
• Strong knowledge of hotel services and local attractions.
• High level of integrity, reliability, and attention to detail.