Latest Jobs at Medicaid Radiology Limited

About the Role

• Medicaid Radio-Diagnostics & Clinics is seeking a hands-on, dependable Information Technology (IT) Officer to support and maintain all IT systems that enable quality diagnostics and clinical services. You will ensure smooth day-to-day operations across our departments (Radiology/Imaging, Laboratory, Front Desk, Billing, Clinic services), with a strong focus on system uptime, user support, data security, and process improvement.

Key Responsibilities

IT Support & Service Desk

• Provide first-line and second-line technical support to staff across departments (hardware, software, printers, scanners, email, user accounts).
• Troubleshoot and resolve issues promptly, escalating where necessary and documenting resolutions.
• Maintain an IT helpdesk log, track recurring issues, and implement preventive fixes.

Health IT Systems (Clinical & Diagnostic Operations)

• Support core systems used in diagnostics and clinics, including:
• PACS/RIS workflow support (image storage/retrieval, user access, reporting workflow, workstation configuration).
• EMR/HMIS support (user setup, access control, system uptime, training, basic reporting).
• Laboratory Information System (LIS) support where applicable (result entry, printing, integration issues).
• Support device connectivity for imaging modalities (e.g., ultrasound, X-ray, CT/MRI where applicable) and ensure smooth workstation performance.
• Assist with data exports, backups, and integrity checks for reporting and audit needs.

Networking & Infrastructure

• Maintain and monitor network infrastructure (routers, switches, access points, cabling, internet links) across the facility.
• Ensure reliable connectivity for front desk operations, reporting rooms, consultants’ workstations, and administrative units.
• Support CCTV systems, biometric/access control systems, VoIP/telephony (if applicable), and shared drives.

Cybersecurity, Privacy & Compliance

• Implement and enforce basic cybersecurity practices: antivirus/endpoint protection, patching, password policies, role-based access, and device security.
• Support patient data privacy by ensuring secure access, safe file sharing, and proper handling of sensitive information.
• Monitor for suspicious activity and support incident reporting/response when required.

Systems Administration & Documentation

• Manage user accounts, permissions, and onboarding/offboarding processes.
• Maintain an accurate inventory of IT assets (computers, printers, UPS, network devices, licenses).
• Document SOPs for common IT processes (password resets, system onboarding, backup routines, workstation setup).

Vendor & Partner Coordination

• Liaise with vendors and service providers for maintenance, licenses, internet services, and specialized clinical system support.
• Support procurement recommendations for IT equipment and software, including budget-friendly alternatives.

Continuous Improvement

• Train staff on basic IT use, cybersecurity awareness, and best practices for efficiency.
• Proactively identify opportunities to digitize workflows, reduce downtime, and improve patient experience.

Requirements

• Minimum of OND/HND/BSc in Computer Science, IT, Engineering, or related field.
• 2+ years experience in IT support/administration (healthcare setting is a strong advantage).
• Strong practical knowledge of:
• Windows OS, basic server concepts, networking fundamentals
• Hardware troubleshooting and office productivity tools
• Backups, antivirus/endpoint security, patch management
• Excellent communication skills, customer service mindset, and ability to work under pressure.

Added Advantage (Nice-to-Have)

• Experience supporting healthcare systems like PACS/RIS/EMR/HMIS/LIS.
• Knowledge of data security and privacy standards for healthcare.
• Basic knowledge of imaging workflows (radiology reporting, image archiving, workstation setups).
• Experience with CCTV/access control systems.

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Role Description

• This is a full-time, on-site role based in Abuja for a Healthcare Customer Service Manager.
• The role involves overseeing daily customer service operations, managing a team to ensure outstanding customer satisfaction, and implementing best practices to enhance service quality.
• The manager will also handle client interactions, address concerns, and develop strategies to improve customer relations and service efficiency within the organization.

Qualifications

• Demonstrated expertise in Customer Satisfaction, Customer Service Management, and Customer Support
• Strong Analytical Skills for problem-solving and service improvement
• Exceptional Communication skills, both written and verbal, for effective client and team interactions
• Proven ability to lead and motivate a team, with a focus on customer-centric results
• Proficiency in using customer service software and tools is an added advantage
• Bachelor's degree in Healthcare Management, Business Administration, or a related field
• Experience in the healthcare industry or diagnostic services is a plus