IT Support Specialist at GW Support

Location: Igbariam, Anambra State

Department: Information Technology

Reports To: IT Manager / Head of HR

Level: Officer

Why Join Us?

• 250k - 450k (Net Monthly)
• 1-Year Company-Provided Accommodation
• HMO (Health Insurance)
• 13th Month Pay
• Transportation

Role Summary

We are seeking a reliable IT Support Specialist to provide day-to-day technical support across the organization. The role ensures smooth operation of IT systems, supports users, maintains hardware and software, and resolves technical issues promptly to minimize downtime.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Install, configure, and maintain computers, printers, and other IT equipment
• Troubleshoot system, network, and user-related issues
• Support email systems, user accounts, and access management
• Monitor system performance and escalate complex issues when required
• Maintain IT inventory, asset records, and documentation
• Ensure data backup, antivirus protection, and basic cybersecurity practices
• Support system upgrades, installations, and IT projects

Requirements

• Bachelor’s degree or OND/HND in Computer Science, IT, or related field
• 2–5 years’ experience in IT support or helpdesk roles
• Basic knowledge of networking, operating systems, and hardware troubleshooting
• Familiarity with Microsoft Office, Windows OS, and common business applications
• Good problem-solving and communication skills
• Ability to work in a fast-paced, user-focused environment

Work Environment

• Office-based with occasional on-site technical support
• May require extended hours to resolve critical issues
• Qualified candidates with strong technical support skills are encouraged to apply.