Fresh Jobs at Procept Associates Professional Services Limited

Responsibilities
Reports to the MD/CEO and assist him in coordinating official affairs

• Responsible to the CEO for all day-to-day tasks and deliverables
• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Assist CEO in managing on-going tasks assigned to staff
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Prepare relevant reports and as required
• Format information for internal and external communication – memos, emails, presentations, reports
• Helping prepare for meetings and take minutes during meetings
• Screen and direct CEO’s phone calls and distribute correspondence
• Researching and conducting data to prepare documents for review and presentation by CEO
• Provide general administrative support.

Requirements

• Minimum of a BSc. in Finance, Business or IT related fields (Second Degrees and professional qualifications are an added advantage)
• Minimum of 5yrs work experience in finance, business or IT related industries
• Minimum of 2yrs work experience as an Administrative Support Personnel, Executive Assistant, Virtual Assistant, Personal Assistant or similar
• Using various software, including word processing, spreadsheets, databases, and presentation software with excellent MS Office knowledge
• Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
• A proactive approach to problem-solving with strong decision-making skills.
• Have strong Project management and Critical thinking skills
• Outstanding organizational and time management skills
• Must be flexible enough to have alternating and extended work hours including ability to work virtually
• Must be able to meet deadlines in a fast-paced quickly changing environment
• Excellent professional level verbal and written communications skills including report writing.
• Must be discrete and highly confidential at every touch point in his/her day-to-day activities
• Willingness to work late and to travel with boss at short notice
• Prior consulting experience will be an added advantage

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Responsibilities

• Open and maintain customer accounts by recording all relevant client information and interactions
• Manage calls, emails and social media interactions from clients and potential clients
• Identify and assess customers' needs, then resolve problems when required
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide accurate, valid and complete information to clients by using the right methods/tools
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Assist with placement of orders, refunds, or exchanges
• Setting up, optimizing and managing company pages within each social media platform
• Resolve customer complaints via phone, email, mail or social media.

Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Strong business writing skills
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Minimum of a Diploma certificate required.

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Responsibilities

• Lead or support consulting engagements in any of the areas listed below from start to completion
• Lead or support lead generation, proposal development and contract negotiation
• Lead own professional development.
• Candidate should have experience in one or more of the following areas:
• Design and implementation of ISO Standards (ISO 20000-1; ISO 22301; ISO 27001; ISO 45001; ISO 9001; ISO 14001; etc.)
• IT Management including Service Management (based on ITIL), Capability Maturity Model Integration (Software Development), IT Governance (COBIT), Enterprise Architecture (TOGAF), Information Security, ISO Certifications, etc.
• Competency Based Framework including Skills for Information Age (SFIA)
• Management consulting (advisory services)
• Business Continuity Management
• Business Analysis and Business Relationship Management
• Project and Agile Management

Mandatory Requirements

• One to three years’ experience in three or more consulting areas listed above in a reputable management consulting firm.
• Excellent knowledge of Microsoft Office skills including MS Word, MS Excel, MS PowerPoint, MS Project and MS Visio
• Bachelor’s degree in numerate sciences including computer sciences, engineering, etc.
• Excellent communication (oral and written) skills
• Excellent interpersonal skills
• Great IQ (Learns and thinks quickly)