Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 9, 2019
    Deadline: Dec 11, 2019
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices. From deep roots serving construction and engineering clients, Procept's reach has spread across many industries and all levels of government, around the world.
    Read more about this company

    Client Relations Officer

    Responsibilities

    • Open and maintain customer accounts by recording all relevant client information and interactions
    • Manage calls, emails and social media interactions from clients and potential clients
    • Identify and assess customers' needs, then resolve problems when required
    • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Provide accurate, valid and complete information to clients by using the right methods/tools
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Assist with placement of orders, refunds, or exchanges
    • Setting up, optimizing and managing company pages within each social media platform
    • Resolve customer complaints via phone, email, mail or social media.

    Requirements

    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Strong business writing skills
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively
    • Minimum of a Diploma certificate required.

    Method of Application

    Interested and qualified candidate should send their CV to: vacancies@proceptnigeria.com with the Job Title and Name as subject of the mail.

  • Send your application

Never miss a job with our real-time & personalized push notification
Subscribe Now
Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join over 369K happy subscribers

 
 
 
Send your application through

Yahoomail Gmail Hotmail