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Procept Associates Ltd. was formed in Canada in 1983 to provide project management advisory and training services, initially to engineering and construction clients. Since its inception, Procept has established itself as a market leader and innovator in the development and implementation of project, program and portfolio management best practices; the inception and growth of the business analysis profession; the promotion of best practices in IT service management; and disaster-proofing businesses through the planning and implementation of business continuity management practices. From deep roots serving construction and engineering clients, Procept's reach has spread across many industries and all levels of government, around the world.
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Open and maintain customer accounts by recording all relevant client information and interactions
Manage calls, emails and social media interactions from clients and potential clients
Identify and assess customers' needs, then resolve problems when required
Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Provide accurate, valid and complete information to clients by using the right methods/tools
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Assist with placement of orders, refunds, or exchanges
Setting up, optimizing and managing company pages within each social media platform
Resolve customer complaints via phone, email, mail or social media.
Proven customer support experience
Strong phone contact handling skills and active listening
Strong business writing skills
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Minimum of a Diploma certificate required.
Method of Application
Interested and qualified candidate should send their CV to: email@example.com with the Job Title and Name as subject of the mail.