Client Relations Officer at Procept Associates Professional Services Limited

Responsibilities

• Open and maintain customer accounts by recording all relevant client information and interactions
• Manage calls, emails and social media interactions from clients and potential clients
• Identify and assess customers' needs, then resolve problems when required
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide accurate, valid and complete information to clients by using the right methods/tools
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Assist with placement of orders, refunds, or exchanges
• Setting up, optimizing and managing company pages within each social media platform
• Resolve customer complaints via phone, email, mail or social media.

Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Strong business writing skills
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Minimum of a Diploma certificate required.