Expatriate Restaurant Manager at Venmac Resources Limited

Position Summary

We are seeking an experienced, polished, and highly professional Restaurant Manager to lead the operations of a premium fine dining restaurant. The ideal candidate must possess exceptional leadership skills, international hospitality exposure, and a passion for delivering world-class guest experiences. The Restaurant Manager will be responsible for ensuring flawless daily operations, maintaining the highest service standards, driving revenue growth, developing staff, and protecting the restaurant's reputation as a luxury dining destination.

Candidates with international hospitality exposure or who have lived, studied, or worked abroad are strongly encouraged to apply.

Key Responsibilities

Operations Management

• Oversee the daily operations of the restaurant to ensure smooth and efficient service.
• Maintain impeccable fine dining service standards throughout every shift.
• Ensure opening and closing procedures are strictly followed.
• Coordinate dining room, kitchen, bar, reservations, and guest relations.
• Monitor restaurant cleanliness, ambience, lighting, music, table settings, and overall presentation.
• Ensure all service sequences comply with established Standard Operating Procedures (SOPs).

Guest Experience

• Deliver exceptional guest satisfaction through personalized service.
• Welcome VIP guests and handle special requests professionally.
• Resolve guest complaints promptly and effectively.
• Build strong relationships with regular patrons.
• Ensure every guest enjoys a memorable luxury dining experience.

Leadership & Team Management

• Recruit, train, coach, and supervise restaurant staff.
• Conduct daily pre-shift briefings and post-service reviews.
• Monitor employee performance and provide continuous coaching.
• Foster a culture of professionalism, discipline, teamwork, and accountability.
• Schedule staff efficiently to meet operational needs.
• Conduct performance evaluations.

Financial Management

• Drive restaurant sales and profitability.
• Monitor daily revenue and operational costs.
• Control labour costs and scheduling.
• Minimize wastage and operational losses.
• Prepare weekly and monthly operational reports.
• Manage budgets and achieve financial targets.

Food & Beverage Quality Control

• Ensure consistency in food quality and presentation.
• Maintain high beverage standards.
• Work closely with the Executive Chef on menu planning and seasonal offerings.
• Monitor portion control and quality assurance.
• Ensure compliance with food safety regulations.

Inventory & Cost Control

• Monitor inventory levels.
• Supervise stock receiving and storage.
• Conduct regular inventory counts.
• Prevent theft, wastage, and stock variances.
• Approve requisitions according to company policy.

Sales & Business Development

• Develop initiatives to increase restaurant revenue.
• Build relationships with corporate clients and high-net-worth individuals.
• Promote private dining events and special experiences.
• Collaborate with marketing on promotional campaigns.
• Increase guest retention and repeat business.

Compliance

• Ensure compliance with health, safety, hygiene, and sanitation standards.
• Maintain licensing requirements.
• Enforce company policies and operational procedures.
• Ensure compliance with labour laws and hospitality regulations.

Required Qualifications

• Bachelor's Degree or Higher National Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum of 5–8 years' experience managing a luxury or fine dining restaurant.
• Previous experience in five-star hotels, luxury restaurants, premium hospitality brands, or internationally recognized restaurant chains.
• Proven record of increasing revenue and improving guest satisfaction.
• Experience managing multicultural teams.

Preferred Candidate Profile

We strongly prefer candidates who possess international hospitality exposure, including individuals who:

• Have lived, worked, or studied abroad.
• Have worked in luxury hotels, Michelin-level restaurants, or internationally recognized fine dining establishments.
• Have experience serving international guests and high-profile clientele.
• Understand global hospitality standards and luxury service etiquette.
• Have been exposed to international food and beverage trends.
• Are familiar with Western, European, Middle Eastern, or Asian fine dining service standards.
• Have excellent cultural awareness and adaptability.
• Can introduce innovative service ideas and global best practices.
• Demonstrate refined etiquette, professionalism, and executive presence.

Preference will be given to candidates with overseas work experience or substantial international exposure.

Required Skills

Leadership

• Strong leadership and people management skills.
• Ability to motivate and develop high-performing teams.
• Excellent decision-making abilities.

Guest Relations

• Exceptional interpersonal and communication skills.
• Strong conflict resolution abilities.
• High emotional intelligence.

Operations

• Strong understanding of fine dining operations.
• Knowledge of wine service, beverage operations, and luxury guest service.
• Excellent organizational and multitasking skills.

Financial

• Budget preparation and monitoring.
• Cost control.
• Revenue optimization.
• Inventory management.
• Financial reporting.

Technology

• Proficiency in Restaurant POS systems.
• Microsoft Office Suite.
• Reservation platforms.
• Restaurant management software.

Personal Attributes

The successful candidate should be:

• Highly professional and well-groomed.
• Confident and articulate.
• Customer-focused with exceptional attention to detail.
• Passionate about luxury hospitality.
• Calm under pressure.
• Results-oriented.
• Honest and accountable.
• Flexible with working hours, weekends, and public holidays.
• A proactive problem-solver with a continuous improvement mindset.