SUMMARY OF PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES
Academy Strategy and Operational Execution
- Support the Academy Director in translating Council, Board and strategy decisions into annualworkplans, programme calendars, budgets, execution trackers and performance reports.
- Coordinate the delivery of the Academy’s approved programme clusters: Specialist Certification
- Programmes, Professional Workshops, Short Courses, Bootcamps, Communities of Practice and Global Consciousness Programmes.
- Maintain an integrated Academy calendar for open programmes, organisation-focused engagements, certification activities, faculty meetings and stakeholder sessions.
- Ensure Academy operations are aligned with CIPM’s institutional mandate, approved governance structure, professional standards and service commitments.
Programme Portfolio, Curriculum and Certification Administration
- Coordinate programme design, curriculum documentation, validation, scheduling and delivery readiness in collaboration with faculty, assessors, partners and internal stakeholders.
- Maintain programme files covering learning outcomes, module outlines, facilitator guides, assessment plans, attendance records, feedback reports and certification evidence.
- Coordinate the administration of specialist certification programmes, including admissions support, candidate records, assessment logistics, assessor/faculty coordination, results documentation and certificate processing support.
- Ensure programme documentation reflects the CIPM Body of Knowledge, CIPM Competency Framework, relevant global benchmarks and Nigeria’s socio-economic and regulatory context.
Learner Experience and Stakeholder Engagement
- Oversee the learner lifecycle from enquiry, registration and onboarding to programme participation, assessment support, feedback, certification documentation and alumni/community follow-up.
- Ensure enquiries received through the Academy’s approved channels are acknowledged and resolved within agreed service standards.
- Coordinate stakeholder engagement with CIPM members, learners, corporate organisations, public sector institutions, academic partners, faculty, facilitators, assessors and delivery partners.
- Support organisation-focused engagements by coordinating needs clarification, proposal inputs, client communication, cohort planning, delivery documentation and post-engagement reporting.
Faculty, Partner and Vendor Management
- Maintain an updated faculty and assessor database, including profiles, availability, areas of expertise, onboarding records, delivery history and performance feedback.
- Coordinate faculty selection, onboarding, train-the-trainer documentation, quality assurance requirements and facilitator performance reviews.
- Manage operational relationships with learning delivery partners, academic institutions, professional bodies, global partners, sponsors, consultants, portal/LMS vendors and service providers.
- Monitor vendor and partner performance against agreed deliverables, timelines, quality standards and cost expectations.
Portal, LMS and Digital Learning Operations
- Coordinate portal and LMS readiness activities, including course uploads, learner enrolment support, user acceptance testing, virtual learning logistics, assessment functionality and reporting dashboards.
- Work with ICT, Finance and relevant vendors to ensure registration, payment, learner records, learning access and reporting processes function properly.
- Track digital learning issues, learner access challenges, content readiness gaps and resolution actions.
- Ensure learner, member, faculty and partner data are handled in line with CIPM policies, NDPA/NDPR, GDPR where applicable, and internal data protection protocols.
Commercial Execution, Revenue Tracking and Reporting
- Support approved pricing implementation, registration monitoring, payment follow-up, revenue reconciliation with Finance and programme profitability reporting.
- Maintain pipeline trackers for open programmes, specialist certifications, corporate/institutional prospects, proposals, conversions and deferred opportunities.
- Prepare weekly, monthly, management, Board and Council-ready reports showing activities, outputs, outcomes, risks, revenue status, learner data, quality indicators and required decisions.
- Support marketing and business development teams with programme briefs, enrolment data, participant insights, campaign follow-up and conversion reports.
Quality Assurance, Evaluation and Continuous Improvement
- Implement programme quality assurance procedures covering curriculum records, faculty readiness, delivery standards, assessment administration, learner feedback and post-programme review.
- Analyse learner feedback, attendance, assessment completion, faculty ratings, revenue outcomes and operational issues to recommend improvements.
- Maintain a continuous improvement log for curriculum updates, delivery enhancement, digital learning issues, partner performance and learner experience improvements.
- Ensure Academy files, registers and reports are audit-ready, properly named, securely stored and easy to retrieve.
Team Leadership and Internal Coordination
- Supervise the Academy Officer and other assigned support resources, allocating tasks, reviewing outputs and ensuring timely execution.
- Coordinate internal dependencies with Learning & Consultancy, Membership, Finance, ICT,
- Marketing/Communications, Research, Legal/Compliance and other relevant CIPM units.
- Provide operational support to the Academy Director on budgets, workplans, stakeholder meetings,
- Board updates, partnership discussions and strategic implementation reviews.
KEY PERFROMANCE INDICATORS
- Operational
- Targets
- Membership/Stakeholder
- Internal Business Process
- Organizational Capacity
Experience
- Minimum of 6-10 years’ relevant experience in professional education, learning and development, academy operations, certification administration, programme management, HR capability development or consulting delivery.
- Demonstrable experience coordinating multi-stakeholder programmes, faculty/facilitator deployment, learner administration, digital learning platforms, client-facing engagements and management reporting.
- Experience in a professional body, business school, learning academy, consulting firm, higher education environment or certification-based learning institution will be an advantage.
- Prior supervisory experience and evidence of commercial discipline in programme budgeting, revenue tracking or client engagement will be an advantage.
Qualifications
- Education and Professional Qualification
- Bachelor’s degree in Human Resource Management, Business Administration, Education, Management, Psychology, Social Sciences or a related field.
- Master’s degree, professional qualification or postgraduate certification in HR, learning and development, leadership
- development, education technology, project management or business management will be an advantage.
- Membership of CIPM is required or should be obtained within an agreed period after appointment.
- Professional membership of CIPM is compulsory.
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