Fresh Jobs at Chartered Institute of Personnel Management of Nigeria

SUMMARY OF PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

Academy Strategy and Operational Execution

• Support the Academy Director in translating Council, Board and strategy decisions into annualworkplans, programme calendars, budgets, execution trackers and  performance reports.
• Coordinate the delivery of the Academy’s approved programme clusters: Specialist Certification
• Programmes, Professional Workshops, Short Courses, Bootcamps, Communities of Practice and Global Consciousness Programmes.
• Maintain an integrated Academy calendar for open programmes, organisation-focused engagements, certification activities, faculty meetings and stakeholder sessions.
• Ensure Academy operations are aligned with CIPM’s institutional mandate, approved governance structure, professional standards and service commitments.

Programme Portfolio, Curriculum and Certification Administration

• Coordinate programme design, curriculum documentation, validation, scheduling and delivery readiness in collaboration with faculty, assessors, partners and internal stakeholders.
• Maintain programme files covering learning outcomes, module outlines, facilitator guides, assessment plans, attendance records, feedback reports and certification evidence.
• Coordinate the administration of specialist certification programmes, including admissions support, candidate records, assessment logistics, assessor/faculty coordination, results documentation and certificate processing support.
• Ensure programme documentation reflects the CIPM Body of Knowledge, CIPM Competency Framework, relevant global benchmarks and Nigeria’s socio-economic and regulatory context.

Learner Experience and Stakeholder Engagement

• Oversee the learner lifecycle from enquiry, registration and onboarding to programme participation, assessment support, feedback, certification documentation and alumni/community follow-up.
• Ensure enquiries received through the Academy’s approved channels are acknowledged and resolved within agreed service standards.
• Coordinate stakeholder engagement with CIPM members, learners, corporate organisations, public sector institutions, academic partners, faculty, facilitators, assessors and delivery partners.
• Support organisation-focused engagements by coordinating needs clarification, proposal inputs, client communication, cohort planning, delivery documentation and post-engagement reporting.

Faculty, Partner and Vendor Management

• Maintain an updated faculty and assessor database, including profiles, availability, areas of expertise, onboarding records, delivery history and performance feedback.
• Coordinate faculty selection, onboarding, train-the-trainer documentation, quality assurance requirements and facilitator performance reviews.
• Manage operational relationships with learning delivery partners, academic institutions, professional bodies, global partners, sponsors, consultants, portal/LMS vendors and service providers.
• Monitor vendor and partner performance against agreed deliverables, timelines, quality standards and cost expectations.

Portal, LMS and Digital Learning Operations

• Coordinate portal and LMS readiness activities, including course uploads, learner enrolment support, user acceptance testing, virtual learning logistics, assessment functionality and reporting dashboards.
• Work with ICT, Finance and relevant vendors to ensure registration, payment, learner records, learning access and reporting processes function properly.
• Track digital learning issues, learner access challenges, content readiness gaps and resolution actions.
• Ensure learner, member, faculty and partner data are handled in line with CIPM policies, NDPA/NDPR, GDPR where applicable, and internal data protection protocols.

Commercial Execution, Revenue Tracking and Reporting

• Support approved pricing implementation, registration monitoring, payment follow-up, revenue reconciliation with Finance and programme profitability reporting.
• Maintain pipeline trackers for open programmes, specialist certifications, corporate/institutional prospects, proposals, conversions and deferred opportunities.
• Prepare weekly, monthly, management, Board and Council-ready reports showing activities, outputs, outcomes, risks, revenue status, learner data, quality indicators and required decisions.
• Support marketing and business development teams with programme briefs, enrolment data, participant insights, campaign follow-up and conversion reports.

Quality Assurance, Evaluation and Continuous Improvement

• Implement programme quality assurance procedures covering curriculum records, faculty readiness, delivery standards, assessment administration, learner feedback and post-programme review.
• Analyse learner feedback, attendance, assessment completion, faculty ratings, revenue outcomes and operational issues to recommend improvements.
• Maintain a continuous improvement log for curriculum updates, delivery enhancement, digital learning issues, partner performance and learner experience improvements.
• Ensure Academy files, registers and reports are audit-ready, properly named, securely stored and easy to retrieve.

Team Leadership and Internal Coordination

• Supervise the Academy Officer and other assigned support resources, allocating tasks, reviewing outputs and ensuring timely execution.
• Coordinate internal dependencies with Learning & Consultancy, Membership, Finance, ICT,
• Marketing/Communications, Research, Legal/Compliance and other relevant CIPM units.
• Provide operational support to the Academy Director on budgets, workplans, stakeholder meetings,
• Board updates, partnership discussions and strategic implementation reviews.

KEY PERFROMANCE INDICATORS

• Operational
• Targets
• Membership/Stakeholder
• Internal Business Process
• Organizational Capacity

Experience

• Minimum of 6-10 years’ relevant experience in professional education, learning and development, academy operations, certification administration, programme management, HR capability development or consulting delivery.
• Demonstrable experience coordinating multi-stakeholder programmes, faculty/facilitator deployment, learner administration, digital learning platforms, client-facing engagements and management reporting.
• Experience in a professional body, business school, learning academy, consulting firm, higher education environment or certification-based learning institution will be an advantage.
• Prior supervisory experience and evidence of commercial discipline in programme budgeting, revenue tracking or client engagement will be an advantage.

Qualifications

• Education and Professional Qualification
• Bachelor’s degree in Human Resource Management, Business Administration, Education, Management, Psychology, Social Sciences or a related field.
• Master’s degree, professional qualification or postgraduate certification in HR, learning and development, leadership
• development, education technology, project management or business management will be an advantage.
• Membership of CIPM is required or should be obtained within an agreed period after appointment.
• Professional membership of CIPM is compulsory.
   

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PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

Programme Administration and Calendar Support

• Maintain the Academy programme calendar covering open programmes, specialist certifications, workshops, short courses, bootcamps, communities of practice, global learning activities and organisation-focused engagements.
• Support programme scheduling, venue booking, virtual classroom setup, facilitator availability checks, participant lists, attendance registers and programme materials.
• Prepare and maintain programme folders, templates, registers, checklists, facilitator packs, learner packs and post-programme documentation.
• Provide administrative support for meetings, stakeholder sessions, faculty briefings and internal Academy review sessions.

Learner Support and Communication

• Respond to learner enquiries or escalate them appropriately within agreed service timelines.
• Support participant registration, onboarding, pre-programme communication, joining instructions,
• learning materials distribution, attendance tracking and post-programme follow-up.
• Maintain accurate participant records, contact lists, payment status updates, completion records, feedback forms and certificate documentation.
• Support alumni/community engagement activities, reminders, surveys and learner experience improvement actions.

Portal, LMS and Digital Learning Support

• Assist with learner enrolment, course uploads, session links, access checks, digital learning records, virtual attendance tracking and LMS helpdesk support.
• Log portal/LMS issues, track resolution status and provide updates to the Manager, ICT and vendors.
• Support user acceptance testing, course content verification, assessment access checks and learner data extraction for reporting.
• Ensure digital learning documentation is properly named, stored and backed up in line with Academy and CIPM requirements.

Certification and Assessment Support

• Support candidate registration, eligibility documentation, assessment schedules, examination logistics, assessor communication, results collation and certificate processing documentation.
• Maintain certification registers covering applicants, admitted candidates, programme attendance, assessment status, completion status and certificate issuance support.
• Ensure assessment materials and candidate records are handled confidentially and in accordance with approved protocols.
• Assist in preparing certification status reports for the Manager and Academy Director.

Logistics and Delivery Support

• Coordinate programme logistics including venues, refreshments, room setup, teaching aids, online links, faculty support, attendance sheets, name tags, materials and feedback forms.
• Confirm readiness before each programme using approved checklists and escalate gaps promptly.
• Provide on-site and online support during programme delivery, including participant registration, attendance monitoring, faculty assistance and issue escalation.
• Support post-programme closure activities, including materials retrieval, feedback collation, documentation and communication with participants.

Data, Records and Reporting

• Maintain complete, accurate and up-to-date records of enquiries, leads, registrations, payments, attendance, feedback, completion, certification and partner/faculty information.
• Support weekly, monthly, management and Board reporting by collating data, preparing summaries and maintaining evidence folders.
• Assist with revenue and payment follow-up records in collaboration with the Manager and Finance.
• Prepare draft programme summaries, feedback summaries, attendance reports and documentation trackers as required.

Faculty, Partner and Vendor Support

• Support communication with facilitators, assessors, delivery partners, consultants, vendors and institutional stakeholders as directed by the Manager.
• Assist with faculty onboarding documentation, profiles, session briefs, delivery schedules, evaluation results and payment documentation.
• Track partner/vendor deliverables, deadlines, required materials and unresolved issues for escalation.

Quality Assurance, Compliance and Confidentiality

• Use approved Academy templates, checklists and documentation standards for all programme, certification and learner records.
• Check programme files for completeness, accuracy and audit readiness.
• Protect learner, member, faculty and partner data in line with CIPM policies, NDPA/NDPR, GDPR where applicable, and internal confidentiality requirements.
• Support continuous improvement by documenting learner complaints, operational issues, feedback trends and agreed corrective actions.

KEY PERFROMANCE INDICATORS

Knowledge, Technical Skills and Attitudes Knowledge:

• Basic knowledge of CIPM, the HR profession and the Academy’s programme clusters.
• Programme administration, learner services and training logistics.
• LMS/portal support, digital records and virtual learning administration.
• Certification records, assessment logistics and document control.
• Data protection, confidentiality and records management requirements.

Technical and Functional Skills

• Programme coordination and administrative support.
• Learner communication and customer service.
• LMS/portal use, Microsoft Office, spreadsheets, data entry and document management.
• Attendance tracking, feedback collation and basic reporting.
• Event logistics, scheduling, minute-taking and stakeholder follow-up.
• Good business writing and presentation support skills.
• Institute Knowledge
• Relevant Regulations
• Behavioural Competencies
• Accuracy and attention to detail.
• Responsiveness and service orientation.
• Confidentiality and professional conduct.
• Reliability, follow-through and deadline discipline.
• Teamwork and willingness to escalate issues early.
• Problem-solving and continuous improvement mindset.

Experience

• Minimum of 3-5 years’ experience in programme administration, learning operations, professional education support, training coordination, learner services, LMS support, customer service or administrative coordination.
• Experience supporting training programmes, certification programmes, workshops, events, digital learning platforms, participant records or professional body operations will be an advantage.
• Ability to work with multiple stakeholders, maintain accurate records, support programme logistics and prepare timely reports is essential.

Qualifications

Education and Professional Qualification

• Bachelor’s degree in Human Resource Management, Business Administration, Education, Management, Social Sciences or a related field.
• Master’s degree, relevant professional qualification or certification in HR, learning and development, education technology, project management or customer experience will be an advantage.
• Membership of CIPM will be an advantage and may be required within an agreed period after appointment

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PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

Risk Management

• Assist the Head, Internal Audit and Compliance in coordinating updates to the
• Risk Management Framework and Risk Register.
• Maintain and update the Risk Register in collaboration with risk owners across departments.
• Review relevant policies and procedures for risk and compliance, as required.
• Ensure the integrity of the Institute’s processes through effective risk management practices.
• Undertake risk assessments in collaboration with risk owners, as required.
• Conduct risk assessments of departments or functional areas within required timelines.
• Identify emerging risks and evaluate their potential impact on operations.
• Identify loopholes in processes and recommend risk aversion measures and cost savings.
• Monitor implementation of agreed risk mitigation actions and follow up on outstanding issues.
• Track Key Risk Indicators (KRIs) and escalate risk issues where appropriate.
• Prepare reports and present summarized findings concerning risk trends and exposures.
• Monitor compliance with Standard Operating Procedures and established control protocols from a risk perspective.
• Review processes and documentation to assess adequacy of internal controls and identify gaps.
• Determine the level of compliance of activities with policies and procedures of the Institute.
• Support monitoring of statutory and regulatory compliance requirements.
• Make recommendations on ways the Institute can reduce operational inefficiencies, avoid fraud, and reduce waste.
• Advise management and departments on strengthening controls and improving processes.
• Promote risk awareness and best practices across the Institute.
• Support the documentation and proper record-keeping of risk-related
• policies, processes, and activities.

KEY PERFROMANCE INDICATORS

• Operational Targets Internal Business Process
• Organizational Capacity

Experience

• B.Sc. in Accounting/Finance/Business Administration/other Social Science courses.

Qualifications

• 2 - 3 years’ post-graduation experience in risk management, internal control, or compliance.
• Certified member of a professional body (ICAN, ACCA, etc.), will be an advantage.

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SUMMARY OF PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

Membership Care and Administration

• Support the team leader in implementing communication strategies and plans between
• CIPM and members of all categories and ensure relevant communication channels are deployed.
• Participate in the execution of all membership related projects as directed by the team lead.
• Compile and update the list of members’ due for upgrade.
• Send letter and Criteria for upgrade to members who are eligible for upgrade.
• Follow up on members about their upgrade through e-mails, calls and SMS.
• Process first level approval via the Examination Route.
• Review applications, both manual and electronic, for HR Practitioners and Executive route as well as capturing important information of applicants for further review by the membership committee.
• Capture upgrade application and send it to membership committee for assessment and interview.
• Communicate the outcome to applicants within a week after the Assessment by the membership committee.
• Communicate the Outcome to applicants within a week after Leadership approval.
• Respond to enquiries from Members/Students/Prospective Members on Membership.
• Treat various requests from Members and Students as verification of Certificates, preparation of Reference Letter etc.
• Manage and Coordinate the Induction Program for Qualified candidates. (Student, HR Practitioners and Executive Route).
• Provide feedback to both successful and unsuccessful applicants.
• Invite successful applicants for experiential interview with membership committee (Executive route).
• Prepare membership committee review for leadership final approval.

KEY PERFROMANCE INDICATORS

• Operational Targets
• Membership/Stakeholder
• Internal Business Process
• Organizational Capacity

Experience

• HND/bachelor’s degree in business management/administration, Social Sciences, Marketing or related discipline

Qualifications

• Minimum of 2 years post-graduation experience on a similar role in a reputable organization
• Professional membership of CIPM is compulsory.
   

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SUMMARY OF PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

Database Management

• Ensure that all members record such as change of name, correspondence address and other members’ details are updated on daily basis with 1% error rate.
• Ensure that the newly inducted members are uploaded (One – two ) weeks after member induction.
• Send out debit notice for subscription to Members within the first quarter of the year and follow up with calls, SMS and e-mails at the second and third quarters of the year.
• Work with Finance to ensure all payments are captured on the portal 24hours after notification as well as monthly reconciliation and reports.
• To Generate list of members eligible for upgrade to Full Member and Fellow
• Ensure all members data in excel are cleaned up and transferred into the portal.
• Ensure members data is well protected with support from IT and create back-up and recovery plans and procedures with IT.
• Produce regular report on membership statistics.
• Ensure that the AGM list is generated a week before Annual General Meeting.
• Assist in coordinating and organizing the Institute Annual General Meeting
• Attend to enquiries and handle complaints within maximum of 48 hours and follow up to ensure resolution.
• Prompt response to enquiries via email and telephone calls.
• Generate monthly reports on membership subscription.
• Support the team leader in implementing communication strategies and plans between the
• Institute and members of all categories and ensure relevant communication channels are deployed.
• Participate in the execution of all membership related projects as directed by the team leader.
• Assist in the resolution of project-related issues, during the implementation of membership projects and facilitate amicable solutions with the team leader.

KEY PERFROMANCE INDICATORS

• Operational Targets
• Membership/Stakeholder
• Internal Business Process
• Organizational Capacity

Experience

• HND/bachelor’s degree in business management/administration, Social Sciences, Marketing or related discipline

Qualifications

• Minimum of 2 years post-graduation experience on a similar role in a reputable organization
• Professional membership of CIPM is compulsory.