Data Analyst Officer at Chartered Institute of Personnel Management of Nigeria

SUMMARY OF PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES

Database Management

• Ensure that all members record such as change of name, correspondence address and other members’ details are updated on daily basis with 1% error rate.
• Ensure that the newly inducted members are uploaded (One – two ) weeks after member induction.
• Send out debit notice for subscription to Members within the first quarter of the year and follow up with calls, SMS and e-mails at the second and third quarters of the year.
• Work with Finance to ensure all payments are captured on the portal 24hours after notification as well as monthly reconciliation and reports.
• To Generate list of members eligible for upgrade to Full Member and Fellow
• Ensure all members data in excel are cleaned up and transferred into the portal.
• Ensure members data is well protected with support from IT and create back-up and recovery plans and procedures with IT.
• Produce regular report on membership statistics.
• Ensure that the AGM list is generated a week before Annual General Meeting.
• Assist in coordinating and organizing the Institute Annual General Meeting
• Attend to enquiries and handle complaints within maximum of 48 hours and follow up to ensure resolution.
• Prompt response to enquiries via email and telephone calls.
• Generate monthly reports on membership subscription.
• Support the team leader in implementing communication strategies and plans between the
• Institute and members of all categories and ensure relevant communication channels are deployed.
• Participate in the execution of all membership related projects as directed by the team leader.
• Assist in the resolution of project-related issues, during the implementation of membership projects and facilitate amicable solutions with the team leader.

KEY PERFROMANCE INDICATORS

• Operational Targets
• Membership/Stakeholder
• Internal Business Process
• Organizational Capacity

Experience

• HND/bachelor’s degree in business management/administration, Social Sciences, Marketing or related discipline

Qualifications

• Minimum of 2 years post-graduation experience on a similar role in a reputable organization
• Professional membership of CIPM is compulsory.