Human Resources Manager at a Reputable Company

Location: Jos, Nigeria

We are looking to hire a Human Resource Manager for our property in Jos, Nigeria. The HR Manager will be responsible for the entire employee lifecycle, from high-volume recruitment to the development of a service culture that matches the hotel’s new luxury status. You will bridge the gap between management and employees, ensuring a productive, compliant, and harmonious work environment during and after the hotel's redevelopment phase.

Key Responsibilities

Talent Acquisition & Onboarding

• Lead the recruitment drive to fill various departments (Front Office, F&B, Housekeeping, Maintenance, and Security).
• Develop and execute seasonal and permanent hiring plans.
• Manage the end-to-end recruitment process, ensuring a blend of experienced hospitality professionals and local talent.

Training & Development

• Organize and oversee intensive "Hospitality Excellence" training programs for new hires.
• Identify skill gaps and coordinate specialized training in customer service, safety, and modern hotel technology.
• Establish a leadership development pipeline for department heads.

Employee Relations & Culture

• Act as the primary point of contact for employee grievances and conflict resolution.

Compensation & Benefits

• Administer payroll, pensions, and health insurance in compliance with Nigerian labour law.
• Conduct periodic salary surveys to ensure the hotel remains a competitive employer in the Plateau State region.
• Oversee staff welfare, including uniforms, meals, and (if applicable) staff transportation.

Compliance & Policy Management

• Ensure full compliance with the Nigerian Labour Act and local state regulations.
• Develop and update the Employee Handbook and Standard Operating Procedures (SOPs).
• Manage employee records, contracts, and performance appraisal systems.

Key Skills & Competencies

• Strategic Thinking: Ability to plan for long-term staffing needs during the hotel’s expansion.
• Communication: Exceptional interpersonal and negotiation skills.
• Integrity: High level of confidentiality and ethical standards.
• Problem Solving: Ability to remain calm and decisive under pressure.
• Tech Savvy: Proficiency in HRIS (Human Resource Information Systems) and payroll software.

Requirements and Preferred Qualifications

• Education: Bachelor’s degree in Human Resources or in a related field. A Master’s degree or MBA is an advantage.
• Professional Certification: Must be a member of CIPM (or other professional bodies) or hold international certifications like SHRM/PHRi.
• Experience: Minimum of 6 – 8 years of progressive HR experience, with at least 2
• years in a managerial role. Prior experience in the hospitality industry is highly preferred.
• Local Knowledge: Strong understanding of the labour market and cultural nuances in Plateau State and Northern Nigeria is an advantage.

Additional Requirements

• Ability to work flexible hours, including weekends and holidays as needed when necessary.
• Willingness to travel occasionally for business needs.

Benefits and Compensation

• A competitive package including annual compensation, performance, health insurance and professional development.