Jobs at Moniepoint Inc.

Job Summary

• The Lead, Corporate Credit Risk Management is responsible for developing, implementing, and managing our credit risk framework to ensure sustainable portfolio growth, asset quality preservation, and regulatory compliance. 
• The role oversees end-to-end credit risk management across retail, SME, and digital lending products and acts in the capacity of Head of Credit Risk, providing strategic direction, oversight, and independent challenge to business units.

Key Responsibilities

Credit Risk Strategy & Governance:

• Develop and implement the Bank’s Credit Risk Strategy in line with Moniepoint’s risk appetite, business objectives, and CBN Prudential Guidelines.
• Provide leadership oversight of credit risk management 
• Ensure credit risk considerations are embedded in product design, pricing, underwriting, and portfolio growth strategies.
• Serve as a key advisor to Executive Management and the Board on credit risk exposures, trends, and emerging risks.
• Support the Board Finance, Audit and Risk Committee (FARCo) with regular credit risk reports and insights.
• Stay abreast of fintech and digital lending trends impacting credit risk management.

Credit Policy & Underwriting Framework:

• Develop, review, and maintain the Bank’s Credit Risk Policies, underwriting standards, and approval authorities.
• Ensure all lending activities comply with approved credit policies, regulatory requirements, and internal risk standards.
• Oversee credit scoring models, decision engines, and manual underwriting processes for digital and non-digital loans.
• Ensure appropriate segregation of duties between origination, approval, and disbursement processes.
• Periodically review lending limits, sectoral exposures, and concentration risks, to ensure compliance with credit policies and risk appetite\
• Oversee the use of data, analytics, and alternative data sources to enhance credit decisioning.
• Ensure credit risk controls are embedded within digital platforms, APIs, and automated workflows.
• Review and validate changes to credit models, decision rules, and lending systems.

Portfolio Monitoring & Asset Quality Management:

• Monitor credit portfolio performance across products, channels, and customer segments.
• Track key portfolio metrics including delinquency ratios, non-performing loans (NPLs), roll rates, vintage analysis, and write-offs.
• Identify early warning signals and emerging credit risks, recommending timely corrective actions.
• Oversee remedial management strategies, restructuring, recoveries, and collections escalation frameworks.
• Ensure adequacy of loan loss provisioning in line with regulatory and accounting standards.

Credit Risk Analytics & Reporting:

• Develop robust credit risk dashboards and management information systems (MIS).
• Provide accurate and timely credit risk reports to:
• Chief Risk Officer
• Executive Management
• Board Finance, Audit and Risk Committee (FARCo)
• Perform stress testing and scenario analysis on the loan portfolio.
• Support regulatory reporting and supervisory examinations relating to credit risk.

Regulatory Compliance & Stakeholder Engagement:

Ensure full compliance with:

• CBN Prudential Guidelines for MFBs
• IFRS 9 (where applicable)
• Consumer protection and fair lending requirements
• Act as a key liaison with Internal Audit, External Auditors, Regulators, and Credit Bureaus on credit risk matters.
• Support regulatory examinations, audits, and implementation of audit recommendations.

Team Leadership & Cross-Functional Collaboration:

• Lead and develop the Credit Risk team, ensuring clear roles, accountability, and performance management.
• Partner closely with Product, Operations, Collections, Finance, IT, and Business teams to ensure balanced risk-return outcomes.
• Provide guidance and training on credit risk principles, policy compliance, and risk ownership across the organization.
• Foster a strong credit risk culture focused on discipline, data-driven decisions, and sustainability.

Required Qualifications & Experience

Education

• Bachelor’s Degree in Finance, Accounting, Economics, Mathematics, Statistics, or related field
• Master’s Degree (MBA, MSc) is an advantage.

Professional Certifications (Preferred):

• ACA, ACCA, FRM, PRM, or equivalent

Experience:

• Minimum of 8–10 years experience in credit risk, lending, or risk management within banking, fintech, or financial services
• Proven experience managing credit risk portfolios, preferably in digital or SME lending
• Prior experience in a leadership or senior risk role is required.

Core Competencies & Skills:

• Strong understanding of credit risk frameworks and CBN regulations
• Advanced analytical and data interpretation skills
• Sound judgment and decision-making ability
• Strong stakeholder engagement and communication skills
• High ethical standards and independence
• Ability to operate in a fast-paced, technology-driven environment.

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About this Role 

• The Research Operations Coordinator is the operational backbone of the Customer Research function, supporting every embedded researcher, team lead, and research specialist across all product org units. 
• The role owns the infrastructure that allows the research function to operate at pace — participant panel management, session coordination, incentive fulfilment, tooling administration, and data governance.
• This is a new role, created as part of a deliberate restructure of the Customer Research function. 
• You will be building the operational infrastructure from scratch — and the quality of what you build will determine how effectively the entire function serves Moniepoint's product teams and its customers. 
• Without this role functioning well, researchers cannot deliver on their commitments to the product teams they serve.

Responsibilities

• Research Participant Panel Management: Build and maintain a large, standing panel of active, consented, and well-segmented research participants across all product areas and customer segments. Design and operate the participant recruitment pipeline, sourcing participants through multiple channels while maintaining panel segmentation at a highly granular level. Track and report on panel health (coverage, engagement, profile quality, and consent freshness), run re-engagement programmes, manage annual re-consent cycles, and oversee all participant onboarding, maintenance, and offboarding. 
• Session Coordination: Manage scheduling for all research sessions across the function, including interviews, usability tests, large-scale panels, and outbound research calls. Send participant invitations, reminders, and confirmations through appropriate channels, track attendance, manage rescheduling, and coordinate logistics for periodic large-group sessions. 
• Incentive Fulfilment: Manage the complete participant incentive lifecycle from confirming session completion to disbursing rewards. Maintain a complete and accurate incentive ledger, resolve fulfilment failures promptly, and produce regular incentive reconciliation reports for Finance. 
• Tooling & Systems Administration: Own and administer the research function's tooling stack, including participant management systems, survey platforms, research repositories, and communication tools. Ensure all researchers and specialists have the necessary access, training, and support, serving as the first point of contact for system issues or process breakdowns. 
• Data & Compliance: Maintain up-to-date customer satisfaction data per product area and flag significant changes promptly. Ensure all participant data handling and panel communications remain strictly compliant with NDPR and applicable data protection regulations. Maintain a complete consent register, process deletion requests within regulatory timelines, and enforce data retention policies. 
• Team Contribution: Contribute to the continuous improvement of research operations processes and tools, and support the onboarding of new researchers and specialists into the function's operational systems.

What success looks like in this role

• Panel Health: Maintaining an optimal panel size alongside strong coverage, engagement rates, profile completeness, and consent freshness across all product areas.
• Operational Execution: Achieving a high research session fulfilment rate and turnaround compliance across the entire function.
• Financial Accuracy: Ensuring incentive fulfilment speed and accuracy maintain a near-zero failure rate, with prompt resolution protocols when discrepancies occur.
• Function Efficiency: High researcher satisfaction with operational support, successfully enabling researchers to spend their time on core research rather than logistics.
• Flawless Compliance: Maintaining strict NDPR compliance with zero consent or data handling violations.

Experience & Background

• Bachelor's Degree in Business Administration, Information Management, Social Sciences, Statistics, or a related field. 
• 3+ years of experience in a research operations, programme coordination, or operational management role — preferably in a research, product, or technology organisation. 
• Experience in qualitative and quantitative market, customer, or UX research. 
• Proven ability to conduct and analyse customer interviews, usability tests, diary studies, and surveys. 
• Demonstrable experience building and maintaining participant or customer panels. 
• Familiarity with financial technology or a regulated consumer product environment is preferred.

Skills & Competencies:

• System Builders: Strong process design and organisational skills with a proven ability to build sustainable systems rather than temporary workarounds. 
• Data-Driven Operations: Highly comfortable with data, tracking clean metrics, detecting anomalies, and generating Finance-ready reporting without supervision. 
• Regulatory Knowledge: Working knowledge of NDPR or equivalent data protection regulations, including consent management and right-to-erasure obligations. 
• Project & Privacy Certifications: Project management certification (PMP, PRINCE2, or equivalent) and data protection or privacy compliance training (NDPR, GDPR, or equivalent) are preferred. 
• Technical Administration: Experience administering CRM or participant management platforms, survey tools, or contact centre systems is preferred.

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About the Role

• As a Senior Product Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective.
• You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation.
• This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences.

What you’ll Do

• Define and execute design strategies that align with business objectives and user needs.
• Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution.
• Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions.
• Partner closely with product managers and engineers to ensure seamless implementation of designs.
• Design scalable UI components and contribute to our evolving design system.
• Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base.
• Create and refine micro-interactions and motion elements to improve user engagement and usability.
• Use data-driven insights to continuously improve the user experience and optimise for business impact.
• Mentor and guide junior designers, fostering a culture of excellence and innovation.
• Stay ahead of fintech trends and best practices to drive product innovation.

What you need to Succeed

• 3+ years in a senior product design role, with a strong focus on UX and a demonstrated ability to lead impactful projects
• Mastery of visual design, typography, grids, layout, and colour theory.
• Expertise in interaction design, information architecture, and user flows.
• Deep understanding of designing for both mobile and web platforms, ensuring responsive and adaptive experiences.
• Strong knowledge of behavioural psychology and how it influences user decision-making.
• Extensive experience conducting usability testing, user interviews, and heuristic evaluations.
• Ability to synthesise qualitative and quantitative insights into impactful design decisions.
• Familiarity with UX analytics tools (Google Analytics, Mixpanel, Hotjar, etc.).
• Proficiency in atomic design principles and building scalable UI frameworks.
• Strong knowledge of motion design tools (Lottie, After Effects, Principle) to create dynamic user experiences.
• Experience mentoring and guiding junior designers.
• Ability to articulate design rationale and influence stakeholders across teams.
• Comfortable working in agile, fast-paced product teams.
• Figma mastery - deep experience with auto layout, design tokens, component variants, interactive prototypes, and scalable design libraries.
• Proven experience in fintech and / or SaaS environments, with a strong understanding of industry challenges and user behaviours.

What you’ll Get

• A leadership role in shaping the future of fintech - your work will impact millions of users.
• Career growth opportunities.
• A culture of experimentation - we encourage innovative thinking and rapid iteration.
• Competitive compensation and benefits.
• Remote-friendly work culture, with access to learning resources.

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About the role

• As a Senior User Experience Designer, you will be responsible for executing high-quality designs for our financial products, ensuring they are intuitive, accessible, and effective.
• You will collaborate with cross-functional teams, mentor junior designers, and champion user-centred design within the organisation.
• This role requires a strategic mindset, deep UX/UI expertise, and the ability to translate complex financial concepts into seamless user experiences.

What you’ll do

• Define and execute design strategies that align with business objectives and user needs.
• Lead the end-to-end design process, from discovery and research to wireframing, prototyping, and final UI execution.
• Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions.
• Partner closely with product managers and engineers to ensure seamless implementation of designs.
• Design scalable UI components and contribute to our evolving design system.
• Advocate for accessibility (A11y) and inclusive design principles, ensuring our products serve a diverse user base.
• Create and refine micro-interactions and motion elements to improve user engagement and usability.
• Use data-driven insights to continuously improve the user experience and optimise for business impact.
• Mentor and guide junior designers, fostering a culture of excellence and innovation.
• Stay ahead of fintech trends and best practices to drive product innovation.

What you need to succeed

• 3+ years in a senior product design role, with a strong focus on UX and a demonstrated ability to lead impactful projects
• Mastery of visual design, typography, grids, layout, and colour theory.
• Expertise in interaction design, information architecture, and user flows.
• Deep understanding of designing for both mobile and web platforms, ensuring responsive and adaptive experiences.
• Strong knowledge of behavioural psychology and how it influences user decision-making.
• Extensive experience conducting usability testing, user interviews, and heuristic evaluations.
• Ability to synthesise qualitative and quantitative insights into impactful design decisions.
• Familiarity with UX analytics tools (Google Analytics, Mixpanel, Hotjar, etc.).
• Proficiency in atomic design principles and building scalable UI frameworks.
• Strong knowledge of motion design tools (Lottie, After Effects, Principle) to create dynamic user experiences.
• Experience mentoring and guiding junior designers.
• Ability to articulate design rationale and influence stakeholders across teams.
• Comfortable working in agile, fast-paced product teams.
• Figma mastery - deep experience with auto layout, design tokens, component variants, interactive prototypes, and scalable design libraries.
• Proven experience in fintech and/or SaaS environments, with a strong understanding of industry challenges and user behaviours.

What you’ll get

• A leadership role in shaping the future of fintech - your work will impact millions of users.
• Career growth opportunities.
• A culture of experimentation - we encourage innovative thinking and rapid iteration.
• Competitive compensation and benefits.
• Remote-friendly work culture, with access to learning resources.

go to method of application »

Reports to: Regional Team Lead

Location: Ughelli, Delta State

About this Role

• The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. 
• The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
• The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.

Responsibilities

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain strong, trust-based relationships with customers through clear and effective communication.
• Maintain confidentiality and data privacy of customer information at all times.

Experience & Background

• Minimum of 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

Skills & Competencies:

• Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
• Strong problem-solving and issue-resolution abilities.
• Customer-centric mindset with high empathy and emotional intelligence.
• Ability to collaborate effectively with internal cross-functional teams.
• Meticulous attention to detail for tracking, documentation, and data logging.
• Strict adherence to operational procedures, data privacy, and confidentiality guidelines.

What success looks like in this Role

• High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
• Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
• Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
• Strong operational discipline with minimal escalations due to unresolved baseline issues.
• Proactive collection of customer feedback that leads to actionable internal service improvements.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Support for professional development.

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 About this Role

• The Outbound Research Specialist provides essential operational and logistical support to the Customer Research function, with a focus on reaching customer segments that are not accessible through digital or in-app channels. 
• The role conducts structured outbound research calls, recruits research participants, supports field-based data collection, and assists with direct customer engagement activities.
• This role is foundational for individuals building a career in customer research, offering hands-on experience in research coordination, data collection, and participant management under the guidance of experienced team members. 
• At Moniepoint, the experiences of the customers who use our POS devices, transact in markets, or are served by agents in areas with limited connectivity matter as much as any in-app user's—this role exists to make sure their voice is heard.

Responsibilities

Outbound Research Calls:

• Conduct structured outbound research calls to customers from an assigned daily queue, following approved scripts and protocols
• Administer customer satisfaction and experience surveys over the phone, capturing both quantitative scores and qualitative verbatim responses
• Log every call outcome accurately and completely — call disposition, survey responses, and observation notes — before proceeding to the next record
• Adhere to all consent, data handling, and opt-out requirements for every call, without exception.

Participant Recruitment & Panel Support:

• Identify and recruit customers for qualitative research interviews based on criteria provided by CX Researchers and Team Leads
• Screen potential participants against research criteria before confirming their participation
• Introduce the Moniepoint research community to interested customers, following approved consent processes to onboard new participants
• Support the Research Operations Coordinator in maintaining participant records and tracking recruitment pipelines.

Ad Hoc Data Collection:

• Conduct short structured phone surveys and screener interviews as directed by the Research Operations Coordinator or CX Research Team Leads
• Log all responses faithfully — never paraphrasing in a way that alters the meaning of what a customer said
• Assist with preliminary data organization and tagging under the guidance of more senior team members.

Field Observation & Support Centre Visits:

• Visit customer support centres and field locations at least monthly to observe real customer interactions and speak directly with customers
• Log qualitative findings from field visits in the relevant research repository within 48 hours, tagged to the appropriate product area
• Report patterns from support centre and field visits to the relevant CX Researcher promptly.

Learning & Development:

• Actively learn and apply fundamental research methodologies, tools, and best practices
• Demonstrate increasing independence in managing routine research support tasks over time
• Participate in team knowledge sharing and contribute to a strong research culture.

Experience & Background

• Education: Bachelor's Degree in any field, preferably with completed coursework in research methods, social sciences, business, or marketing.
• Customer-Facing Experience: 1–3 years of experience in a customer-facing environment such as outbound calling, customer service, field sales, or similar roles.  
• Proficiency in at least one major Nigerian language (Yoruba, Igbo, or Hausa) is strongly preferred
• Domain Advantage: Prior experience specifically within customer support is considered a distinct advantage.  
• Autonomy: Demonstrated ability to work with minimal supervision on routine tasks.  
• Preferred Experience: Prior experience in a research-related role, research internship, or a support capacity within a technology or financial services company.  
• Systems Familiarity: Experience utilizing a phone-based CRM or contact center platform is preferred.

Skills & Competencies:

• Communication: Clear, professional verbal communication skills in English.  
• Interaction: Comfortable initiating conversations with completely new contacts and keeping them effectively focused.  
• Languages: Proficiency in at least one major Nigerian language (Yoruba, Igbo, or Hausa) is strongly preferred.  
• Data Discipline: Accurate, disciplined data capture habits—focusing entirely on logging what customers actually say, not what is expected.  
• Organization: Strong organizational skills and sharp attention to detail.  
• Empathy: A high level of empathy paired with a genuine interest in deeply understanding people.  
• Software Tools: Proficiency in standard office software platforms (Google Workspace or Microsoft Office).  
• Research Principles: A basic understanding of qualitative and quantitative research principles.  
• Platform Literacy: Familiarity with standard survey platforms or project management tools.

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Reports to: Regional Team Lead

Location: Ughelli, Delta State

About this Role

• The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups. 
• The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
• The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.

Responsibilities

• Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with relevant internal teams to ensure timely resolution of customer issues.
• Escalate complex or unresolved issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts, service guidelines, and operational procedures.
• Collect and document customer feedback on products and services to support continuous improvement.
• Identify customer needs and offer appropriate solutions to ensure satisfaction.
• Build and maintain strong, trust-based relationships with customers through clear and effective communication.
• Maintain confidentiality and data privacy of customer information at all times.

Experience & Background

• Minimum of 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

Skills & Competencies:

• Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
• Strong problem-solving and issue-resolution abilities.
• Customer-centric mindset with high empathy and emotional intelligence.
• Ability to collaborate effectively with internal cross-functional teams.
• Meticulous attention to detail for tracking, documentation, and data logging.
• Strict adherence to operational procedures, data privacy, and confidentiality guidelines.

What success looks like in this Role

• High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
• Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
• Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
• Strong operational discipline with minimal escalations due to unresolved baseline issues.
• Proactive collection of customer feedback that leads to actionable internal service improvements.

Why join us

• Competitive compensation, benefits, and career growth opportunities.
• Support for professional development.

go to method of application »

Location: Umuahia North

Reports To: Lead, Onboarding

Job Purpose

• The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. 
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. 
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.

Key Responsibilities

Data Entry & Record Management:

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook's data standards and naming conventions.

Onboarding Data Support:

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

Data Validation & Quality Assurance:

• Conduct checks to identify and correct errors, duplicates, or outdated records.
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
• Flag and document data anomalies, routing them to the appropriate team for resolution.

Process & Documentation:

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

Cross-Functional Collaboration:

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads.
• Zero go-live delays attributable to data readiness.
• All ad-hoc data requests fulfilled within defined SLA windows
• Open task backlog kept below 5% at any given time.
• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

Qualifications

• 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
• Exceptional attention to detail with a track record of high accuracy across large data volumes.
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
• Familiarity with CRM platforms or POS/back-office SaaS tools.
• Strong organisational skills with the ability to manage multiple projects simultaneously.

Preferred:

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
• Exposure to retail operations, inventory systems, or point-of-sale platforms.
• Experience supporting an onboarding, implementation, or customer success team.
• The candidate should be based in Umuahia North.

About You:

• You're obsessively detail-orientated and take genuine pride in clean, accurate data.
• You're process-driven but proactive, you follow workflows and flag problems before they escalate.
• You're a team player who understands that your work sits at the heart of the customer journey.
• You're calm under pressure and can handle high volumes without cutting corners.
• You're tech-savvy and always looking for smarter, faster ways to work.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

Location: Enugu North and Nsukka

Reports To: Lead, Onboarding

Job Purpose

• The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. 
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. 
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.

Key Responsibilities

Data Entry & Record Management:

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook's data standards and naming conventions.

Onboarding Data Support:

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

Data Validation & Quality Assurance:

• Conduct checks to identify and correct errors, duplicates, or outdated records.
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
• Flag and document data anomalies, routing them to the appropriate team for resolution.

Process & Documentation:

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

Cross-Functional Collaboration:

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads.
• Zero go-live delays attributable to data readiness.
• All ad-hoc data requests fulfilled within defined SLA windows
• Open task backlog kept below 5% at any given time.
• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

Qualifications

• 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
• Exceptional attention to detail with a track record of high accuracy across large data volumes.
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
• Familiarity with CRM platforms or POS/back-office SaaS tools.
• Strong organisational skills with the ability to manage multiple projects simultaneously.

Preferred:

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
• Exposure to retail operations, inventory systems, or point-of-sale platforms.
• Experience supporting an onboarding, implementation, or customer success team.
• The candidate should be based in Enugu North and Nsukka.

About You:

• You're obsessively detail-orientated and take genuine pride in clean, accurate data.
• You're process-driven but proactive, you follow workflows and flag problems before they escalate.
• You're a team player who understands that your work sits at the heart of the customer journey.
• You're calm under pressure and can handle high volumes without cutting corners.
• You're tech-savvy and always looking for smarter, faster ways to work.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

Location: Owerri Municipal and Owerri West

Reports To: Lead, Onboarding

Job Purpose

• The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. 
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. 
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.

Key Responsibilities

Data Entry & Record Management:

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook's data standards and naming conventions.

Onboarding Data Support:

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

Data Validation & Quality Assurance:

• Conduct checks to identify and correct errors, duplicates, or outdated records.
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
• Flag and document data anomalies, routing them to the appropriate team for resolution.

Process & Documentation:

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

Cross-Functional Collaboration:

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads.
• Zero go-live delays attributable to data readiness.
• All ad-hoc data requests fulfilled within defined SLA windows
• Open task backlog kept below 5% at any given time.
• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

Qualifications

• 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
• Exceptional attention to detail with a track record of high accuracy across large data volumes.
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
• Familiarity with CRM platforms or POS/back-office SaaS tools.
• Strong organisational skills with the ability to manage multiple projects simultaneously.

Preferred:

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
• Exposure to retail operations, inventory systems, or point-of-sale platforms.
• Experience supporting an onboarding, implementation, or customer success team.
• The candidate should be based in Owerri Municipal and Owerri West.

About You:

• You're obsessively detail-orientated and take genuine pride in clean, accurate data.
• You're process-driven but proactive, you follow workflows and flag problems before they escalate.
• You're a team player who understands that your work sits at the heart of the customer journey.
• You're calm under pressure and can handle high volumes without cutting corners.
• You're tech-savvy and always looking for smarter, faster ways to work.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

Location: Iddo and Egbeda

Reports To: Lead, Onboarding

Job Purpose

• The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. 
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. 
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.

Key Responsibilities

Data Entry & Record Management:

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook's data standards and naming conventions.

Onboarding Data Support:

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

Data Validation & Quality Assurance:

• Conduct checks to identify and correct errors, duplicates, or outdated records.
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
• Flag and document data anomalies, routing them to the appropriate team for resolution.

Process & Documentation:

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

Cross-Functional Collaboration:

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads.
• Zero go-live delays attributable to data readiness.
• All ad-hoc data requests fulfilled within defined SLA windows
• Open task backlog kept below 5% at any given time.
• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

Qualifications

• 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
• Exceptional attention to detail with a track record of high accuracy across large data volumes.
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
• Familiarity with CRM platforms or POS/back-office SaaS tools.
• Strong organisational skills with the ability to manage multiple projects simultaneously.

Preferred:

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
• Exposure to retail operations, inventory systems, or point-of-sale platforms.
• Experience supporting an onboarding, implementation, or customer success team.
• The candidate should be based in Iddo and Egbeda.

About You:

• You're obsessively detail-orientated and take genuine pride in clean, accurate data.
• You're process-driven but proactive, you follow workflows and flag problems before they escalate.
• You're a team player who understands that your work sits at the heart of the customer journey.
• You're calm under pressure and can handle high volumes without cutting corners.
• You're tech-savvy and always looking for smarter, faster ways to work.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

About the Role

• We are looking for an experienced CRM Copywriter to craft compelling, conversion-driven messaging for our email, SMS, in-app, push notifications, and lifecycle marketing campaigns. 
• The ideal candidate is a storyteller and strategist who understands how to write persuasive, engaging, and data-informed copy that strengthens customer relationships and drives retention.
• As a CRM Copywriter, you will be responsible for writing high-performing customer lifecycle communications that engage, educate, and retain Moniepoint users. 
• You will collaborate closely with the CRM strategist, Head of CRM, and CRM Designers to develop messaging strategies for different audience segments and CRM platforms.
• This role will focus on enhancing engagement across all CRM touchpoints, ensuring that every message adds value and strengthens brand loyalty.

What you’ll get to do

• Write compelling and targeted copy for CRM channels, including email, SMS, in-app messages, and push notifications.
• Develop customer lifecycle messaging for onboarding, engagement, retention, and reactivation campaigns.
• Craft transactional and automated messages that enhance the user experience.
• Tailor messaging for different customer personas and user segments.
• Collaborate with the Head of CRM to refine messaging strategies based on performance analytics.
• Continuously test subject lines, CTAs, and messaging structures to improve engagement and conversion rates.
• Analyze open rates, click-through rates, and customer response data to refine copy effectiveness.
• Stay updated on email deliverability best practices, spam filters, and mobile-friendly formatting.
• Ensure all messaging aligns with Moniepoint’s brand voice, tone, and personality.
• Balance creativity with clarity, ensuring messages are engaging, informative, and action-driven.
• Work closely with CRM, designers, product team, and customer support teams to align messaging with overall marketing goals.
• Provide copy direction for visual assets in CRM campaigns.

Requirements

To succeed in this role, we think you should have;

• 3+ years of experience in CRM copywriting, email marketing, or lifecycle marketing.
• Growing portfolio showcasing email, SMS, and in-app messaging copy.
• Proven ability to write engaging, conversion-driven copy for digital customer touchpoints.
• Proficiency in CRM platforms
• Ability to balance creativity with core information to drive messaging effectiveness.
• Experience working in fintech, banking, or financial services will be considered a plus
• Familiarity with SEO best practices for email content is an advantage.

Key Soft Skills:

• Creative & Strategic Thinker – Can craft engaging messaging that resonates with users.
• Insights-Driven Mindset – Uses results to refine copy and improve performance.
• Attention to Detail – Ensures CRM messages are clear, concise, and error-free.
• Collaboration & Adaptability – Works effectively across teams.
• Time Management & Multitasking – Can handle multiple campaigns and deadlines efficiently.

Why Join Moniepoint?

• Work with a fast-growing, innovative Company that reaches millions of customers.
• Gain hands-on experience with a team of seasoned creative professionals.
• Access to mentorship, training, and career growth opportunities.
• Competitive compensation, benefits, and career growth opportunities.
• Fully remote work culture and support for professional development.

What to expect in the hiring process

• Application & portfolio review: we review the quality of your writings in your portfolio
• Preliminary phone call with HR: a brief conversation where your expectations are discussed, background, growth potential, career outlook, personality and cultural fit is accessed.
• Assessment: a take-home assessment to evaluate strategic writing skill set and technical depth
• Final executive conversation: an interview with the Head of CRM & Senior Copy Writer, where you will present the assessment. You will also be assessed on alignment with our values and principles.

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Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre

Reports To: Lead, Onboarding

Job Purpose

• The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences.
• This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.
• Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion.
• Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in Rivers State -  Obio-Akpor, Port Harcourt, and Ikwerre.

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

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Location: Ogun State: Ado-Odo/Ota and Abeokuta

Reports To: Lead, Onboarding

Job Purpose

• The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. 
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer. 
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.

Key Responsibilities

Data Entry & Record Management:

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook's data standards and naming conventions.

Onboarding Data Support:

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

Data Validation & Quality Assurance:

• Conduct checks to identify and correct errors, duplicates, or outdated records.
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
• Flag and document data anomalies, routing them to the appropriate team for resolution.

Process & Documentation:

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

Cross-Functional Collaboration:

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads.
• Zero go-live delays attributable to data readiness.
• All ad-hoc data requests fulfilled within defined SLA windows
• Open task backlog kept below 5% at any given time.
• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

Qualifications

• 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
• Exceptional attention to detail with a track record of high accuracy across large data volumes.
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
• Familiarity with CRM platforms or POS/back-office SaaS tools.
• Strong organisational skills with the ability to manage multiple projects simultaneously.

Preferred:

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
• Exposure to retail operations, inventory systems, or point-of-sale platforms.
• Experience supporting an onboarding, implementation, or customer success team.
• The candidate should be based in Ado-Odo/Ota and Abeokuta.

About You:

• You're obsessively detail-orientated and take genuine pride in clean, accurate data.
• You're process-driven but proactive, you follow workflows and flag problems before they escalate.
• You're a team player who understands that your work sits at the heart of the customer journey.
• You're calm under pressure and can handle high volumes without cutting corners.
• You're tech-savvy and always looking for smarter, faster ways to work.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

go to method of application »

About this Role

• The CX Researcher is responsible for conducting in-depth qualitative and mixed-methods research to uncover customer behaviours, motivations, needs, and pain points across Moniepoint's products and services. 
• The role is embedded directly within a product org unit, working alongside product managers, engineers, and designers as a full member of the team. 
• The CX Researcher translates rich customer insight into prioritized, actionable recommendations and advocates for the customer voice throughout the product development process. 
• At the Senior Associate level, the CX Researcher independently manages complex research initiatives and may mentor junior team members.

Responsibilities

• Research Design & Execution: Design and execute qualitative research methods including in-depth interviews (IDIs), usability testing, concept testing, ethnographic studies, diary studies, and focus groups. Lead the design and execution of complex, multi-method research projects with minimal supervision. Develop comprehensive research plans, discussion guides, screeners, and stimuli tailored to specific research questions. Recruit and manage participants for research studies, ensuring diverse and representative samples. Facilitate and moderate engaging research sessions, expertly eliciting deep insights from participants. Conduct continuous customer discovery as a standing practice — not only when studies are formally commissioned.
• Data Analysis & Synthesis: Analyse qualitative data using appropriate methodologies including thematic analysis, affinity mapping, and journey mapping. Synthesise findings from qualitative, quantitative, and behavioural data sources into clear, concise, and compelling outputs. Prioritise research findings using structured frameworks to distinguish critical unmet needs from performance gaps and opportunity areas. Identify key customer pain points, unmet needs, and opportunities for product improvement.
• Customer Satisfaction & Journey Ownership: Track and analyse customer satisfaction metrics for the product journeys owned by your org unit, identifying what is driving movement in either direction. Initiate timely root cause research when satisfaction signals indicate a problem — without waiting to be asked. Visit customer-facing touchpoints (e.g. support centres) regularly to observe real interactions and supplement digital research with field observation. Collect and synthesise feedback from commercial and relationship-facing teams in your geography.
• Insight Dissemination & Advocacy: Collaborate closely with product managers, UX designers, engineers, and other stakeholders to integrate research insights into product development processes. Communicate research findings and actionable recommendations effectively to both technical and non-technical audiences. Deliver all research output as structured, prioritised insight — not unprocessed data or narrative reports. Track the status of your recommendations — which have been acted on, which have been declined, and why — and follow up accordingly. Act as a passionate advocate for the customer, ensuring their perspective is understood and considered throughout the organization.
• Community of Practice & Team Contribution: Contribute to the continuous improvement of research processes, methodologies, and tools within the CX Research function. Mentor and provide guidance to junior team members, sharing best practices and fostering skill development. Participate actively in team knowledge sharing and contribute to building a strong research culture across the function.

What success looks like in this role

• Quality and depth of customer insights generated and shared with product teams. 
• Positive movement in customer satisfaction metrics for the journeys owned by the researcher's org unit. 
• High rate at which research recommendations are acted on by product teams. 
• Consistency of customer contact — ongoing, not episodic. 
• Timeliness and effectiveness of research project execution within agreed turnaround windows. 
• Stakeholder satisfaction with research collaboration and insight quality.

Experience & Background

• Bachelor's Degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field.
• Master's Degree in a relevant field (Preferred).
• 4+ years of experience in customer research, UX research, or a related qualitative research role, with demonstrated ability to lead projects independently. 
• Experience with mixed-methods research, combining qualitative and quantitative data (Preferred).
• Proven experience with a wide range of qualitative research methods and strong analytical skills for qualitative data. 
• Familiarity with financial technology (fintech) or banking products and services (Preferred).

Skills & Competencies:

• Excellent interviewing, moderation, and observation skills. 
• Strong written and verbal communication skills, with the ability to articulate complex research findings clearly and persuasively. 
• Empathy, curiosity, and a passion for understanding people and their experiences. 
• Ability to work collaboratively in a fast-paced, agile, embedded team environment. 
• Experience with research tools such as UserTesting, Qualtrics, Dovetail, or similar platforms (Preferred). 
• Familiarity with customer satisfaction measurement methods and continuous discovery models (Preferred).

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About the Role

• Moniepoint is building innovation hubs at three of Nigeria’s leading universities: Obafemi Awolowo University (OAU), University of Nigeria, Nsukka (UNN), and Ahmadu Bello University (ABU). Each hub is a cross-disciplinary platform, open to students from every faculty. 
• The model is cohort-based, industry-connected, and built to produce technical talent ready for the job market, across software engineering, AI, product, data science, robotics, and design. 
• The hubs train students in applied technical skills, connect them to working engineers, product leaders, and founders, and provide a path into industry at Moniepoint, at other technology companies, or through ventures of their own.
• This is a building role. The hubs are entering their operating phase, and you will own the design of how they run and the teams that run them.

What you will own

• Programme design: You will design the operating model for all three hubs from the ground up: how cohorts are structured, how learning is sequenced, what “job market-ready” means at each level, and how graduates are assessed and certified. This is not adapting someone else’s playbook. It is writing one.
• University relationships: You will be the primary relationship owner with the Vice-Chancellors, deans, faculty leads, and student bodies at OAU, UNN, and ABU. These are institutional relationships that require both strategic seniority and sustained presence.
• Cross-faculty engagement: The hubs are not engineering faculty initiatives. They are open to students across every faculty: engineering, sciences, humanities, business, design. You will design the engagement model that brings students from across each university into the hub and keeps them in it through the full cohort.
• Industry and mentorship pipeline: The hubs derive their value from the connection between classroom and industry. You will build and manage the network of engineers, product leaders, and founders, inside Moniepoint and beyond, who mentor, assess, and hire from the hubs.
• Facilitators and standard: You will design the facilitator model, recruit the people who teach and assess, and own the standard those facilitators hold the cohort to. A single standard across all three hubs is non-negotiable; how it's delivered locally is yours to design.
• Infrastructure and operations: You will own the physical footprint of each hub, whether that means a buildout from scratch or working within an existing campus structure, and manage the timelines, vendor relationships, and hub-level budgets across three sites. You will define the staffing model for each hub and recruit the on-ground team that runs them day to day.
• Outcomes and accountability: You will set and own the metrics: graduate output, job placement, programme completion, cohort quality, employer satisfaction.
• Pipeline integration: The hubs are upstream of Moniepoint Academy and other talent programmes. You will design the connective tissue between hub graduates and Moniepoint’s internal pathways, so the strongest talent has a clear next step.

What success looks like

• Year one: Operating model live across all three hubs. Cohorts running on a common standard. The facilitator team hired and held to the same expectations regardless of site. First graduate cohort exited, with a clear placement record into Moniepoint and into industry.
• Year two: The hubs are recognised within Nigeria as the most credible cross-disciplinary technical training environment available to undergraduates. Employers, including Moniepoint, actively hire from the hubs. Cohort demand outstrips supply.
• Year three: Hubs producing technical talent into Moniepoint at a cost-per-hire that justifies the investment, and into the wider industry at a scale and quality that defines what a corporate-funded university programme can look like in Nigeria. Model documented and ready to expand if leadership chooses.

Who you are

• 10+ years of experience overall, with at least 5 in leadership roles owning programmes, teams, and budgets end to end.
• You have built or led a technical training or workforce development programme at scale, ideally across multiple sites. You have taken something from zero to one - designed the model, hired the team, and held the standard yourself.
• You have held institutional relationships at senior level across universities, government bodies, and industry partners. You know how to navigate Nigerian university administration, or you have done it elsewhere and can credibly do it here. You have hired and managed technical educators, and you know what separates someone who can teach from someone who can teach to a standard.
• You understand what good engineering education looks like and what employers in software, AI, product, and data science actually hire for. You don't need to write code, but you need the technical fluency to design a programme that produces hireable engineers, not credentialed graduates.
• You are rigorous about outcomes and impatient with programmes that look good in announcements but cannot prove what they produce.
• Experience in edtech, developer education, university-industry partnerships, or workforce development is a strong signal. Building something from scratch and owning it through to measurable outcomes is essential.

What Moniepoint can offer you

• The opportunity to shape one of the most consequential talent infrastructure investments in Nigerian technology. 
• A dynamic, diverse, and collaborative environment where every team member's voice is recognised and valued. 
• Continuous learning and career growth opportunities. 
• Competitive salary, individual performance bonuses, and firmwide performance bonus.
• Company-covered health insurance plans. Pension plans.

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Location: Idemili North and Onitsha North, Anambra

Job Purpose

• The Data Entry Specialist ensures that customer accounts, product catalogues, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform.
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go - lives, reliable reporting, and a smooth experience for every retail customer.
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error - free operational foundation.

Key Responsibilities
Data Entry & Record Management:

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook's data standards and naming conventions.

Onboarding Data Support:

• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant - submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.

Data Validation & Quality Assurance:

• Conduct checks to identify and correct errors, duplicates, or outdated records.
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
• Flag and document data anomalies, routing them to the appropriate team for resolution.

Process & Documentation:

• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.

Cross-Functional Collaboration:

• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.

What Success Looks Like

• 99%+ data entry accuracy across merchant account builds and catalogue uploads.
• Zero go - live delays attributable to data readiness.
• All ad-hoc data requests fulfilled within defined SLA windows
• Open task backlog kept below 5% at any given time.
• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.

Qualifications

• 1 - 3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
• Exceptional attention to detail with a track record of high accuracy across large data volumes.
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP / XLOOKUP, basic formulas).
• Familiarity with CRM platforms or POS / back-office SaaS tools.
• Strong organisational skills with the ability to manage multiple projects simultaneously.

Preferred:

• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
• Exposure to retail operations, inventory systems, or point - of - sale platforms.
• Experience supporting an onboarding, implementation, or customer success team.
• The candidate should be based in Idemili North and Onitsha North.

About You:

• You're obsessively detail - orientated and take genuine pride in clean, accurate data.
• You're process - driven but proactive; you follow workflows and flag problems before they escalate.
• You're a team player who understands that your work sits at the heart of the customer journey.
• You're calm under pressure and can handle high volumes without cutting corners.
• You're tech - savvy and always looking for smarter, faster ways to work.