High Value Segment Officer - Relationship Management Officer at Wema Bank Plc

The purpose of this role is to acquire and manage High Net-Worth Individual (HNI) customers, ensuring tailored financial solutions while maintaining the highest standards of confidentiality, professionalism, and service.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

• Account Acquisition of the HNI customers
• Ability to handle sensitive personal and financial information.
• Proven track record of maintaining customer privacy.
• Excellent interpersonal skills.
• Ability to read and adapt to the moods, preferences, and expectations of HNIs.
• Ability to communicate clearly, respectfully, and persuasively
• Impeccable grooming and demeanor.
• Formal communication style with appropriate use of business etiquette.
• Ability to work irregular hours or travel if needed.
• Comfortable with dynamic work environments and last-minute changes.
• Strong moral character and sense of responsibility.
• Exposure to international standards and cross-cultural interactions.
• Ability to deal with global HNI customer or multicultural families.

QUALIFICATION AND SKILLS

Below are qualifications and skills required to work as a High Value Segment Officer

• Customer oriented: Must be driven by the Bank’s purpose of delivering valuable products
• Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
• Ability to collaborative and work with stakeholders and team members.
• Excellent written and verbal communication skills
• Deeply curious and want to understand the why
• Not satisfied with the status quo and want to raise the bar
• 5+ years of experience
• Technical and analytical background
• Strong track record of execution

Education:

• 1st Degree
• Masters is a plus