Must have skill in new business development and customer relationship management.
Generation of new Businesses
Delivering performance reports to management, including customer satisfaction scores.
Developing and implementing client service strategies.
Developing marketing strategies, advertising campaigns, and media plans tailored to client goals.
Coordinating with internal teams (creative, media, production) to ensure projects are delivered on time, within budget, and to the expected quality standard.
Identifying opportunities to grow existing accounts and supporting new business acquisition efforts.
Presenting campaign results to clients, conducting regular business reviews, and handling escalations promptly.
Applying project management skills to ensure that the work is delivered to the clients as per the contracts and fulfilling the submitted briefs.
Manage the day to day interaction with clients, keeping track of requests and our responses, leveling their expectations and escalating issues that require consultation and decision making by senior managers in the Group.
Hold regular meetings with clients to manage the relationships and run regular activities such as delivering presentations, taking their briefs, providing advice and taking time to fully understand their needs.
Work with the divisional leadership team in the development of strategic plans, derived from the overall group business plan, vision and mission.
Drive the revenue growth of your assigned media monitoring analysis tools; and ensure that there is sufficient uptake by clients.
Champion new project development for media research and ensure that the products are relevant, competitive, profitable and add value to the clients.
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