General Manager at a Logistics and Courier Services Company

We are a fast-growing Logistics and Courier Services company seeking to recruit a highly competent, technology-savvy, and results-driven General Manager to lead our operations and drive the next phase of growth. This role is ideal for a vibrant professional with strong leadership capacity, innovative thinking, and hands-on experience in managing logistics businesses.

Job Summary

The General Manager will provide overall strategic, operational, and financial leadership for the company. The successful candidate will oversee day-to-day operations, drive business growth, optimize service delivery through technology, and introduce innovative ideas to strengthen competitiveness, efficiency, and customer satisfaction.

Key Responsibilities

• Provide strategic leadership and overall management of the company’s logistics and courier operations.
• Develop and implement business strategies to increase revenue, market share, and operational efficiency.
• Oversee end-to-end logistics operations, including dispatch, fleet management, warehousing (where applicable), and last-mile delivery.
• Drive the adoption and effective use of technology solutions such as logistics management systems, tracking platforms, data analytics, and automation tools.
• Lead, mentor, and manage departmental heads and staff to ensure high performance and accountability.
• Establish and monitor key performance indicators (KPIs) to measure operational and financial performance.
• Identify new business opportunities, partnerships, and innovative service offerings.
• Ensure excellent customer service standards and timely resolution of operational challenges.
• Manage budgets, control costs, and ensure profitability and financial sustainability.
• Ensure compliance with regulatory requirements, safety standards, and company policies.

Required Qualifications & Experience

• Bachelor’s degree in Business Administration, Logistics & Supply Chain Management, Transport Management, Engineering, or a related field.
• (A Master’s degree or professional certification is an added advantage.)
• Minimum of 3 years’ experience in a similar senior management role within a logistics, courier, transport, or supply chain company.
• Strong understanding of logistics operations, fleet management, and last-mile delivery systems.
• Technology-savvy, with proven experience using digital tools, logistics software, tracking systems, and data-driven decision-making.
• Demonstrated ability to develop and implement innovative ideas that drive growth and operational improvement.
• Strong leadership, people management, and communication skills.
• Proven track record of driving business growth, efficiency, and profitability.