Front Desk Officer at Chrisvirgy Homes

Job Description (Key Responsibilities)

• Oversee daily front office operations, including reception, reservations, and concierge services
• Supervise, train, and schedule front desk staff
• Ensure smooth check-in and check-out processes
• Handle guest complaints, special requests, and service recovery
• Coordinate with housekeeping, F&B, and maintenance departments
• Monitor room availability, occupancy, and reservations
• Ensure accuracy of guest records, billing, and cash handling
• Enforce front office policies, procedures, and service standards
• Prepare operational reports and performance summaries for management.

Job Specification (Skills & Competencies):

• Strong leadership and people-management skills
• Excellent communication and customer service abilities
• Strong problem-solving and conflict-resolution skills
• Ability to work under pressure and manage multiple tasks
• Attention to detail and organizational skills
• Proficiency in hotel PMS systems and Microsoft Office
• Professional appearance and attitude.