Housekeeping Manager at a Prestigious Luxury Hotel

A prestigious luxury hotel in Victoria Island, Lagos is seeking an experienced and highly organized Housekeeping Manager to lead its housekeeping operations and ensure the highest standards of cleanliness, presentation, and guest satisfaction across all areas of the property.

Key Responsibilities

• Oversee the day-to-day operations of the Housekeeping Department.
• Ensure guest rooms, public areas, offices, restaurants, and back-of-house areas are maintained to exceptional cleanliness standards.
• Develop and implement housekeeping procedures, schedules, and quality control measures.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with hotel standards.
• Recruit, train, supervise, and motivate housekeeping staff.
• Prepare staff duty rosters and manage departmental manpower requirements.
• Monitor housekeeping inventory levels and coordinate the procurement of cleaning supplies, linens, guest amenities, and equipment.
• Manage laundry operations and ensure proper handling of hotel linens and uniforms.
• Collaborate closely with Front Office, Engineering, Security, and Food & Beverage departments to ensure seamless guest experiences.
• Handle guest requests, complaints, and service recovery professionally and promptly.
• Monitor departmental budgets and control costs without compromising service quality.
• Ensure compliance with health, safety, hygiene, and sanitation regulations.
• Drive continuous improvement initiatives to enhance operational efficiency and guest satisfaction.

Requirements

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum of 5 years' housekeeping experience within a reputable hotel, with at least 2 years in a managerial capacity.
• Strong knowledge of housekeeping operations, laundry management, cleaning standards, and inventory control.
• Excellent leadership, supervisory, and team management skills.
• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications and hotel management systems.
• Ability to work flexible hours, including weekends and public holidays when required.
• Professional appearance and strong attention to detail.

Desired Competencies

• Leadership and people management
• Quality assurance and attention to detail
• Planning and organization
• Problem-solving and decision-making
• Guest service excellence
• Cost control and inventory management
• Training and staff development

Monthly salary is N450,000.