Customer Experience Representative at ORIKI Group

Job Summary

• The Customer experience representative is responsible for all customer-centric processes, taking calls and managing bookings.

Key Responsibilities
Operations:

• Provide excellent customer service
• Adherence to appointments in a timely manner by monitoring the timing of appointments
• Welcome clients in a warm, friendly way, and sincerely thanking them upon their departure
• Advising clients on our products and services, also suggesting effective solutions where applicable
• Practices the highest standard of sanitation, neatness, and visual presentation
• Engaging and talking to clients, where permitted, on topics related to their interests
• Maintaining product awareness for the promotion and selling of OrikiProducts
• Attends and participates in all general and team meetings
• When asked, evaluates potential new team members for various
• positions and assists new team members
• Adheres to work schedule and has good work ethics and is a team player and assists others whenever needed.
• Ceasing care and informing the boss in the event of unwanted actions of the client.

Spa Management:

• Completes daily check list of cleaning obligations and abides by the standard laws and regulations regarding sanitation, cleanliness, and safety.
• Ensure all lights and devices are switched off at the end of business daily.
• Ensure all doors are properly locked at the end of business daily.
• Ensure equipment and devices used at the front desk are properly cared for.

Sales of Products & Services:

• Promote and recommendOriki products and services to clients in a friendly and informed manner.
• Upsell and cross-sell during bookings and in-spa interactions to increase revenue.
• Maintain good product knowledge to confidently answer customer questions.
• Record all sales accurately and support daily retail reporting.
• Ensure retail shelves are tidy, stocked and visually appealing.

Appearance:

• Adhere to a high professional image standard such as dress code (uniforms should always be clean and ironed), hair do, language, and lifestyle.
• Ensure your personal hygiene is top-notch, make use of deodorants and mild perfumes.