Jobs at Domeo Resources International (DRI)

Main Functions

• The Security Officer is responsible for safeguarding the organization’s premises, assets, employees, and visitors by maintaining a secure and orderly environment.
• The role involves monitoring activities, enforcing security procedures, conducting patrols, and responding to incidents to ensure safety and security at all times.
• The ideal candidate must be vigilant, disciplined, and reliable with strong observational skills and a calm demeanor under pressure.

Role Responsibilities
Access Control and Monitoring:

• Monitor entry and exit of employees, visitors, vehicles, and contractors.
• Verify identification, issue visitor passes, and maintain accurate visitor logs.
• Ensure only authorized individuals access restricted areas.
• Operate and monitor security devices, including CCTV systems and access control tools.

Patrolling and Surveillance:

• Conduct routine foot and perimeter patrols to secure assigned areas.
• Identify and report suspicious persons, activities, or objects.
• Ensure all doors, windows, gates, and access points are secured.
• Monitor the environment for safety hazards, fire risks, and security breaches.

Incident Response and Reporting:

• Respond promptly to alarms, emergencies, and security incidents.
• Assist in handling disturbances, disputes, or safety-related matters.
• Prepare and submit daily security reports and incident logs.
• Escalate critical situations to the CSO or management as required.

Protection of Property and Assets:

• Safeguard company facilities, equipment, and inventory against theft or damage.
• Monitor loading and offloading of goods to prevent pilferage.
• Prevent unauthorized movement of company property.

Customer and Staff Support:

• Provide directions or assistance to guests, customers, and staff when needed.
• Maintain a professional and helpful presence at all times.
• Assist with crowd control during events or peak operational hours.

Compliance and Safety Enforcement:

• Enforce company security policies, safety rules, and operational procedures.
• Conduct basic checks of fire extinguishers, emergency exits, and safety equipment.
• Report unsafe conditions, hazards, or maintenance issues immediately.
• Support emergency drills and evacuation procedures.

Teamwork and Coordination:

• Cooperate with other security staff to ensure seamless operations.
• Maintain communication via radio, phone, or logs.
• Support the CSO in executing security plans and directives.
• Participate in security training and briefings to improve performance.

Experience / Qualifications

• Minimum of SSCE; OND / HND is an added advantage
• 2 - 4 years of experience in security operations or guard duties
• Experience in hospitality, retail, oil & gas, or corporate environments is an advantage
• Basic training in security, safety, or first aid is beneficial
• Prior experience with CCTV or access control systems is an added advantage.

Competencies / Skills:

• Strong observational and surveillance skills
• Good communication and interpersonal abilities
• Ability to remain calm, alert, and composed under pressure
• Basic knowledge of security procedures and safety protocols
• Physical fitness and the ability to stand or patrol for long hours
• Honesty, integrity, and a strong sense of responsibility
• Ability to operate CCTV and basic security equipment
• Report writing and documentation skills

Behavioural Qualities / Other Competences:

• Professional, respectful, and disciplined demeanor
• High integrity and trustworthiness
• Reliable, proactive, and vigilant
• Well-groomed and presentable appearance
• Ability to follow instructions and adhere to procedures
• Team player with strong work ethic
• Courageous, confident, and safety-conscious.

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Main Function

• The Housekeeping Manager is responsible for planning, organizing, and supervising all housekeeping operations to ensure the highest standards of cleanliness, hygiene, comfort, and aesthetic presentation throughout the hotel.
• The role ensures guest rooms, public areas, laundry services, and back-of-house spaces are maintained in line with established quality standards, contributing directly to guest satisfaction and operational excellence.
• The ideal candidate must be highly organized, quality-driven, and experienced in managing housekeeping teams within a hospitality environment.

Role Responsibilities
Operational Management:

• Oversee daily housekeeping operations including guest rooms, corridors, public areas, and service areas.
• Ensure timely room cleaning and readiness to support occupancy targets.
• Coordinate closely with Front Office for smooth room allocation and turnover.
• Monitor cleanliness standards across all hotel areas.

Quality Assurance and Standards:

• Conduct routine inspections of rooms and public areas.
• Ensure adherence to housekeeping SOPs and service protocols.
• Maintain consistency in bed-making, room setup, and amenities placement.
• Implement corrective actions to address quality gaps.

Team Leadership and Supervision:

• Supervise housekeeping supervisors, room attendants, cleaners, and laundry staff.
• Prepare duty rosters and manage shift scheduling.
• Train staff on cleaning techniques, hygiene standards, and service excellence.
• Monitor performance and enforce discipline where necessary.

Inventory and Linen Management:

• Manage inventory of linen, uniforms, cleaning materials, and guest amenities.
• Ensure proper storage, tracking, and distribution of supplies.
• Monitor linen usage and minimize loss, damage, or wastage.
• Coordinate timely replenishment with procurement/store teams.

Laundry Operations Oversight:

• Supervise in-house laundry operations to ensure quality and efficiency.
• Monitor washing, drying, pressing, and folding processes.
• Ensure proper use of laundry chemicals and equipment.

Health, Safety, and Compliance:

• Enforce hygiene, sanitation, and safety standards.
• Ensure safe handling and storage of cleaning chemicals.
• Implement safety procedures and participate in emergency response drills.
• Maintain compliance with health and regulatory standards.

Budgeting and Cost Control:

• Monitor housekeeping expenses and ensure efficient use of materials.
• Control supply consumption to meet cost targets.
• Prepare housekeeping operational reports and budget forecasts.

Guest Satisfaction and Service Excellence:

• Address housekeeping-related guest complaints promptly.
• Monitor guest feedback and implement service improvements.
• Ensure VIP and special guest requests are properly handled.

Experience / Qualification

• Bachelor’s Degree or HND in Hospitality Management or related field
• 6–10 years’ experience in hotel housekeeping, with at least 3–5 years in a managerial role
• Experience managing multi-room hotels is an advantage
• Professional hospitality or housekeeping certifications are an added advantage.

Competencies/Skills:

• Strong knowledge of housekeeping operations and standards
• Leadership and team management skills
• Attention to detail and quality control expertise
• Inventory management and cost control skills
• Good communication and coordination abilities
• Organizational and planning skills

Behavioural Qualities / Other Competences:

• Professionalism and high integrity
• Detail-oriented and quality-focused
• Proactive and service-driven mindset
• Ability to work under pressure
• Strong supervisory and motivational abilities
• Commitment to maintaining excellence.

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Main Functions

• The Night Auditor / Duty Supervisor oversees overnight hotel operations, ensuring security, guest satisfaction, and accurate financial reconciliation.
• This role combines supervisory responsibilities with auditing duties, maintaining operational continuity and exceptional service standards during nighttime hours.
• The position is essential to delivering a seamless luxury guest experience around the clock.

Role Responsibilities
Guest Experience & Night Service Excellence:

• Provide warm, professional service to guests throughout the night.
• Handle late arrivals, early departures, and special guest requests.
• Resolve guest concerns efficiently with a calm and service-oriented approach.

Night Operations & Duty Oversight:

• Supervise all overnight front-office functions, ensuring smooth operations.
• Monitor lobby and hotel activity, coordinating with security and housekeeping.
• Conduct regular property walks to ensure safety, cleanliness, and proper ambience.

Financial & Audit Responsibilities:

• Complete daily financial audit, balancing revenue, payments, room charges, and reports.
• Verify accuracy of postings, transactions, and PMS records.
• Prepare night audit summaries and handover reports for management.

Staff Coordination & Supervision:

• Oversee night-shift staff; ensure readiness, professionalism, and adherence to standards.
• Support staff with training on procedures, systems, and guest service expectations.
• Coordinate cross-department communication for any overnight issues.

Administration & Reporting:

• Prepare incident reports, operational logs, and guest feedback documentation.
• Update reservations, guest profiles, and billing details as needed.
• Ensure accurate completion and filing of all audit and duty records.

Safety, Security & Emergency Response:

• Enforce hotel safety, security, and emergency protocols.
• Liaise with security to manage incidents or safety concerns.
• Serve as the primary overnight contact for guest and staff emergencies.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s Degree in Hospitality Management, Accounting, Business Administration, or a related field.
• Additional certification in hotel operations or financial auditing is an advantage.

Experience:

• 3–5 years experience in hotel front office operations.
• Night audit or duty supervisor experience in a luxury hotel preferred.
• Strong experience with hotel PMS and night audit procedures.

Skills:
Guest-Centric Service:

• Polished communication and interpersonal skills.
• Strong ability to remain calm and attentive in a low‑staff, high‑responsibility environment.

Audit & Technical Proficiency:

• Strong numerical accuracy and financial reconciliation skills.
• Proficiency with PMS, POS systems, and reporting tools.

Leadership & Team Support:

• Ability to supervise staff and manage hotel operations independently overnight.
• Strong organisational skills and decision-making capability.

Professionalism & Problem-Solving:

• Resourceful, composed under pressure, and effective in conflict resolution.
• Adept at managing guest issues, property incidents, and unexpected situations.

Safety & Compliance Awareness:

• Solid understanding of hotel safety protocols and emergency procedures.
• Commitment to maintaining high service, security, and cleanliness standards.

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Summary

• The Food and Beverage (F&B) Manager is responsible for overseeing all operations within the food and beverage department to ensure exceptional guest experiences, seamless service delivery, cost efficiency, and profitability.
• This role involves coordinating restaurants, bars, room service, banquets, and events.
• The ideal candidate must have a strong background in hospitality management, a deep understanding of F&B operations, and excellent leadership and interpersonal skills.

Role Responsibilities
Department Oversight and Service Excellence:

• Supervise the day-to-day operations of all F&B outlets, including restaurants, bars, banquets, and room service.
• Ensure high standards of food quality, presentation, and service in line with the brand and guest expectations.

Menu and Product Management:

• Collaborate with the Executive Chef to design, update, and cost menus for profitability and customer appeal.
• Monitor food and beverage trends to introduce innovative service offerings.

Financial Management and Cost Control:

• Manage departmental budgets, control food and beverage costs, and ensure effective stock management.
• Analyze sales reports, forecast revenues, and implement strategies to increase profit margins.

Staff Management and Training:

• Lead, train, and motivate F&B team members to deliver top-tier service and comply with operational standards.
• Conduct performance evaluations and enforce disciplinary measures when necessary.

Customer Engagement and Satisfaction:

• Interact with guests to gather feedback, resolve complaints, and ensure repeat patronage.
• Create a welcoming, elegant, and customer-focused F&B environment.

Compliance and Safety:

• Enforce food safety, hygiene, and health regulations according to industry and local standards.
• Maintain audit readiness and compliance documentation.

Event Coordination and Special Services:

• Oversee food and beverage arrangements for special events, meetings, and conferences.
• Work closely with the Sales & Events team to deliver high-quality banquet and catering services.

Qualifications and Requirements
Education and Certifications:

• HND or B.Sc in Hospitality Management, Hotel & Catering, Business Administration, or related field.
• Food Safety and HACCP certification is an added advantage.

Experience:

• Minimum of 5 years of progressive experience in food and beverage management, preferably in a 5-star hotel.
• Strong experience in handling multiple outlets and banquet operations.

Skills:
Operational and Financial Acumen:

• Strong grasp of F&B operations, budgeting, cost control, and revenue forecasting.
• Skilled in using POS systems, stock management tools, and reservation software.

Leadership and Team Management:

• Proven ability to manage diverse teams and maintain high service standards.
• Competence in staff development, delegation, and performance monitoring.

Guest Service and Communication:

• Excellent communication and interpersonal skills.
• A customer-focused mindset with attention to detail and quality.

Menu and Product Knowledge:

• Good knowledge of international cuisine, wines, spirits, and fine dining service protocols.
• Innovative and trend-aware with a passion for food and beverage excellence.

Crisis and Time Management:

• Calm under pressure with the ability to resolve guest or staff issues effectively.
• Organized and efficient in managing multiple services or event schedules.