Housekeeping Manager at Domeo Resources International (DRI)

Main Function

• The Housekeeping Manager is responsible for planning, organizing, and supervising all housekeeping operations to ensure the highest standards of cleanliness, hygiene, comfort, and aesthetic presentation throughout the hotel.
• The role ensures guest rooms, public areas, laundry services, and back-of-house spaces are maintained in line with established quality standards, contributing directly to guest satisfaction and operational excellence.
• The ideal candidate must be highly organized, quality-driven, and experienced in managing housekeeping teams within a hospitality environment.

Role Responsibilities
Operational Management:

• Oversee daily housekeeping operations including guest rooms, corridors, public areas, and service areas.
• Ensure timely room cleaning and readiness to support occupancy targets.
• Coordinate closely with Front Office for smooth room allocation and turnover.
• Monitor cleanliness standards across all hotel areas.

Quality Assurance and Standards:

• Conduct routine inspections of rooms and public areas.
• Ensure adherence to housekeeping SOPs and service protocols.
• Maintain consistency in bed-making, room setup, and amenities placement.
• Implement corrective actions to address quality gaps.

Team Leadership and Supervision:

• Supervise housekeeping supervisors, room attendants, cleaners, and laundry staff.
• Prepare duty rosters and manage shift scheduling.
• Train staff on cleaning techniques, hygiene standards, and service excellence.
• Monitor performance and enforce discipline where necessary.

Inventory and Linen Management:

• Manage inventory of linen, uniforms, cleaning materials, and guest amenities.
• Ensure proper storage, tracking, and distribution of supplies.
• Monitor linen usage and minimize loss, damage, or wastage.
• Coordinate timely replenishment with procurement/store teams.

Laundry Operations Oversight:

• Supervise in-house laundry operations to ensure quality and efficiency.
• Monitor washing, drying, pressing, and folding processes.
• Ensure proper use of laundry chemicals and equipment.

Health, Safety, and Compliance:

• Enforce hygiene, sanitation, and safety standards.
• Ensure safe handling and storage of cleaning chemicals.
• Implement safety procedures and participate in emergency response drills.
• Maintain compliance with health and regulatory standards.

Budgeting and Cost Control:

• Monitor housekeeping expenses and ensure efficient use of materials.
• Control supply consumption to meet cost targets.
• Prepare housekeeping operational reports and budget forecasts.

Guest Satisfaction and Service Excellence:

• Address housekeeping-related guest complaints promptly.
• Monitor guest feedback and implement service improvements.
• Ensure VIP and special guest requests are properly handled.

Experience / Qualification

• Bachelor’s Degree or HND in Hospitality Management or related field
• 6–10 years’ experience in hotel housekeeping, with at least 3–5 years in a managerial role
• Experience managing multi-room hotels is an advantage
• Professional hospitality or housekeeping certifications are an added advantage.

Competencies/Skills:

• Strong knowledge of housekeeping operations and standards
• Leadership and team management skills
• Attention to detail and quality control expertise
• Inventory management and cost control skills
• Good communication and coordination abilities
• Organizational and planning skills

Behavioural Qualities / Other Competences:

• Professionalism and high integrity
• Detail-oriented and quality-focused
• Proactive and service-driven mindset
• Ability to work under pressure
• Strong supervisory and motivational abilities
• Commitment to maintaining excellence.