Restaurant Manager at a Reputable Company

Location: Ozubulu, Awka, Suleja

Job Summary

The Restaurant Manager is responsible for overseeing all restaurant operations, ensuring exceptional customer service, efficient food service delivery, staff productivity, food quality, and profitability.

Key Responsibilities

• Manage daily restaurant operations and service delivery. 
• Ensure excellent customer experience at all times. 
• Supervise restaurant staff and monitor performance. 
• Ensure food quality, presentation, and service standards are maintained. 
• Manage inventory and control food and beverage costs. 
• Handle customer complaints and resolve issues promptly. 
• Monitor sales performance and implement improvement strategies. 
• Ensure compliance with food safety and hygiene regulations. 
• Coordinate staff schedules and workforce planning. 
• Prepare operational and financial performance reports. 
• Implement marketing and promotional initiatives to increase sales. 
• Maintain a clean, safe, and welcoming environment. 

Qualifications & Experience

• Bachelor's Degree, HND, or equivalent qualification in Hospitality Management, Business Administration, or related field. 
• Minimum of 3 years' experience managing restaurant operations. 
• Experience in fast-paced food service environments is preferred. 

Required Skills & Competencies

• Restaurant operations management. 
• Customer service excellence. 
• Leadership and staff supervision. 
• Food safety compliance. 
• Cost control and inventory management. 
• Conflict resolution. 
• Sales and business development awareness.