Event Centre Manager at Yaiba Kyab

Role purpose

Yaiba Kyab Limited is seeking an energetic, commercially minded Event Manager to grow bookings and business opportunities for a new event centre focused on training programmes, workshops, conferences, and symposiums. The successful candidate will promote the centre, build strong client relationships, and coordinate events from initial enquiry through delivery.

Key responsibilities

Business development and marketing

• Identify and pursue business opportunities with companies, professional associations, training providers, educational institutions, government agencies, NGOs, and event organisers.
• Proactively generate leads, make sales calls, arrange site visits, and convert enquiries into confirmed bookings.
• Develop tailored proposals, quotations, and packages for venue hire and related services.
• Build and maintain a pipeline of prospective clients, track sales activity, and follow up consistently.
• Develop partnerships with organisations and individuals who can refer or deliver events at the centre.
• Support marketing activities, including email campaigns, social media, promotional materials, open days, and industry networking.
• Monitor the local events market and recommend ways to improve the centre’s visibility, offerings, and competitiveness.

Client service and event coordination

• Serve as the main point of contact for clients, understand their needs, and guide them through event planning.
• Coordinate bookings and event details, including room layouts, equipment, catering, registration, and accessibility requirements.
• Work with clients and suppliers to prepare event schedules, budgets, and operational plans.
• Oversee event setup, delivery, and breakdown, ensuring the venue is prepared and service standards are met.
• Respond promptly and professionally to client enquiries, feedback, and issues.
• Build long-term client relationships and encourage repeat bookings and referrals.

Venue operations and administration

• Maintain the booking calendar, client records, contracts, invoices, and event documentation.
• Coordinate with facilities, technical, catering, security, and cleaning teams to ensure the centre is event-ready.
• Ensure venue procedures, health and safety requirements, and relevant policies are followed.
• Track income, expenses, occupancy, and booking performance, and provide regular reports to management.
• Gather client feedback after events and recommend improvements to the venue and service.

Requirements

• Experience in event management, venue sales, business development, hospitality, or a related field.
• Strong sales, negotiation, communication, and customer-service skills.
• Demonstrated ability to attract clients, develop partnerships, and meet booking or revenue targets.
• Excellent organisation and attention to detail, with the ability to manage multiple events and deadlines.
• Confidence preparing proposals, quotations, budgets, and reports.
• Good working knowledge of office and event-management software; familiarity with digital marketing and customer relationship management tools is an advantage.
• Flexibility to work occasional evenings or weekends when events require it.
• This role is strictly for candidates based in Borno 
• Age interested candidiate should be within the age bracket of 20 - 35yrs. 

Key performance measures

• Number and value of confirmed bookings.
• Revenue generated and achievement of sales targets.
• Enquiry-to-booking conversion rate.
• Venue utilisation and repeat-client rate.
• Client satisfaction, referrals, and quality of event delivery.